Nissan Murano Complaints

5,967 consumer complaints on file.

#11439683November 8, 2021
SUSPENSION
Rear subframe is completely rusted out making the vehicle unsafe to drive. Extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439779November 8, 2021
ENGINE, STRUCTURE:BODY, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2016 Nissan Murano. The contact stated that water was leaking into the front driver’s side of the vehicle. Additionally, the engine was making a grinding sound and vibrating while attempting to accelerate. The vehicle also had an oil leak from the transfer case. The contact took the vehicle to a dealer who replaced the transfer case however, the leak recurred approximately a month later. The repair was completed again however, the vehicle was still emitting an abnormal sound. The contact was also informed that the torque converter needed to be repaired. The contact was informed that the torque converter was not damaged enough to be replaced. The contact took the vehicle to a certified mechanic who diagnosed that the transaxle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438457October 28, 2021
POWER TRAIN
On several occasions while the car is being driven, the transmission goes into neutral by itself and stops responding to the throttle without any warning. This puts drivers at serious risk since the car while following its inertial movement must move to the side of the road or it could stop in the middle of the lane. According to the car's maintenance record, the transmission was replaced in 2017 however it failed again in 2021. The car was taken to the dealer for diagnosis and his recommendation was to repair the transmission at my own cost of $ 4000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438235October 26, 2021
STEERING, ENGINE
The contact owns a 2007 Nissan Murano. The contact stated that a power steering fluid leak was initially discovered on her vehicle and the power steering hose was replaced. The contact then stated that while driving at various speeds, the vehicle would shut off without warning. The vehicle was taken back to the dealer where she was informed that the power steering pump was defective and needed to be replaced. The failure persisted after the repair and the vehicle was later diagnosed by the same dealer with a defective camshaft and catalytic converter. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438147October 25, 2021
VEHICLE SPEED CONTROL
In September of 2019, I leased a new 2019 Nissan Murano Platinum from Missoula Nissan in Missoula, Montana. Not long after purchasing the new auto, I noticed that when driving down a hill, the cruise control released and the vehicle sped up as though free-wheeling. The engine brake (compression) did not activate nor did the transmission shift down. The hills I am referring to are gentle down-hills on straight-aways. They are not steep or windy. There is absolutely no danger in driving a speed limit of 70 mph on a two-lane highway going downhill as are many highways in Montana or doing the speed limit of 80 mph downhill on Interstate 15 through the State of Utah. What is dangerous and unsafe, however, is the speed of the vehicle increasing by 10 to 15 + mph within a short distance because the cruise control fails At that point it is necessary to ride the brakes, manually shift down or risk a speeding ticket or a serious accident. In the many vehicles we have owned, the cruise control operated to keep the vehicle at or near the set speed even while going downhill. When I posted the issue on CarGurus website nine other people complained of the same problems with new Nissans. This is truly dangerous to an unsuspecting driver. Because I winter in Arizona, I took the vehicle to Jim Click Nissan in Tucson and explained the problem. After a road test the shop foreman agreed the cruise control was acting as I had described and didn’t feel it was right. However, Nissan headquarters advised that the cruise control was supposed to operate that way. Once I returned to Helena, Montana, last spring, I took the car to Kenny Simpson Nissan. That service department also agreed that the cruise control was not operating correctly but again Nissan argued that it was supposed to operate that way. So two dealers reproduced and confirmed the problem but the manufacturer takes the position that it is supposed to operate in this extremely unsafe manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437466October 20, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The distance measuring sensor failed on my 2018 Murano. The vehicle would suddenly brake on its own without warning, with no vehicles in its path. Then, later if a vehicle would pass you and move in front of you a warning light would go on with the message "front radar unavailable due to obstruction". There are service bulletins out on this since 2015. It is my understanding through research that Nissan received a bad lot of sensors from their OEM producer. They are aware of this, yet they refuse to issue a recall to replace these defective sensors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437057October 17, 2021
POWER TRAIN
The vehicle hesitates when coming out of a stop as though it has lost power and then zooms forward. I believe it is the CVT transmission going out. Is currently an ongoing problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436723October 14, 2021
STRUCTURE:BODY, WHEELS, SUSPENSION
The rear subframe rusted off on drivers side. I financed this car only 10 months ago and now I can not drive it. It is very dangerous to drive, and the mechanic told me I should no longer drive it because of how dangerous it is. I have seen numerous complaints about people having the same rear subframe rusting. I can not afford to get it fixed and I’m still paying on the car. I got it for $7,500 and have put over $2,000 in it. I still have $4,500 left on it. They need a recall, this is a safety hazard for not only the driver and passengers, but for civilians walking or driving by the car, which at any moment the tire can fly off. Please recall the vehicles before someone puts in a lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436763October 14, 2021
STRUCTURE:BODY, SUSPENSION
Noticed bowing of my rear tires. Looked under car and noticed a lot of rust. Spoke to mechanic who said this is a known issues with murano-in particular corrosion if the rear subframe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436714October 13, 2021
SUSPENSION
Rear Subframe split in half, without any warning. The tires inside edges were worn to the point of failing and the frame is detached from the body, creating potential crash and death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436389October 12, 2021
ELECTRICAL SYSTEM, SEATS
The climate control drivers seat does not operate. Nissan is aware of the situation and have issued a technical bulletin 1/17/19 Classification #EL18-035 Reference # NTB19-004. There are at least 1000 cases sited on the internet. I would like to know if there will be a recall issued as this is a safety fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436514October 12, 2021
SERVICE BRAKES
ABS actuator failed. In case of a sudden stop the anti lock brakes would not work The problem was confirmed after my brake and ABS light stayed on after suddenly coming on while I was driving. I took it to the Nissan dealer Dick Smith Nissan Columbia, SC 3670 Ferandina RD. phone 803-213-3802. Dwayne Brown service mgr. will confirm. Prior to this there was no confirmation of this part being inspected or replaced on my vehicle despite a recall on all muranos 2015-2017 including my model 2016 murano hybrids. See Nissan recall NTB 16-0886 Nissan memo PC482 Jan 12,2017. When contacted Nissan consumer affairs refused to cover my vehicle despite having the problem they had recalled prior.CASE # 44822189 costing me $1417.32 despite saying would replace free of charge in bulletin. incident occurred Sept 25,2021 and repaired Oct !2,2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436065October 8, 2021
STRUCTURE:BODY
My drivers side door is locked. I started my car, drive off and it auto locks at a certain speed. When I stopped I was unable to unlock the door. I was forced to climb out the passenger side. The car had a manual key lock, this also failed, it will lock the other doors but will not unlock any of them. It failed and there is no manual way to open the door. This is a major safety issue, if I was involved in an accident I would have been trapped in the car. I approached Nissan. They laughed it off and say my car is out of warranty so I must pay to repair this. I understand that, but this is not a broken light or a leaking fuel tank, this failure is a major fail in keeping me safe in my vehicle. When I took it to the dealer for repair they gave me an estimate based on a similar case they had a few weeks before, and I read numerous reports from others owners of vehicles on the internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435683October 6, 2021
SUSPENSION, WHEELS
REAR SUBFRAME RUSTED/ROT. UNSAFE TO DRIVE. BOTH REAR WHEEL ALIGNMENT ARE THROWN OFF AND WHEELS ARE BENT INWARDS. FURTHER DRIVING CAN CAUSE REAR SUBFRAME TO COLLAPSE AND CAN CAUSE SERIOUS DAMAGE TO THE VEHICLE AND DRIVER/PASSENGER. A RECALL NEEDS TO BE MADE IMMEDIATELY TO RESOLVE THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435280October 3, 2021
SUSPENSION, STRUCTURE:BODY
I was backing out of my drive when we heard a loud sound from the rear of the car. We though I had ran over something. As I drove we could hear a thumping sound from the rear of the car when we drove over a bump in the road.. It became louder the more I drove sounding like a hammering sound. I crawled under the car and discovered the frame had rusted allowing a bolt and bracket to move. This is causing the metal thumping sound we heard. I have parked the car and stopped driving it due to the possibility of the frame and suspension separating while moving. This is my wife's car and she loves it but we can't operate it due to the safety hazard. I searched this issue and have found many other Nissan Murano owners that have experienced the same issue. This is a serious safety issue Nissan should have addressed with their vehicles and with ours. My wife could have been placed in a dangerous position if I had not discovered this in time. Nissan should repair and or recall the affected vehicles to avoid possible serious bodily injury due to a loss of control created by this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435235October 2, 2021
AIR BAGS
DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed (continued on the next page) Red airbag warning came on located in dash when no passenger in seat but when a passenger is in seat it goes off however regardless the airbag reports that it is turned off due to the OCS cannot complete it’s scan. This puts all passengers at safety risk and they will not deploy if there is an accident. Has been verified by outside mechanic and have an appointment with Nissan dealership Monday however they will not tell me if it is covered under Powertrain warranty even though it is within the mile/time period. I’ve been told 2x that airbags are not covered but the warranty clearly states it includes airbags and electrical components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434656September 28, 2021
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I see the air bag light on and won't turn off for about almost a week and a half after i Purchase it a week later this year and it lightly shakes when I put on drive ,don't know if that will be another issue . Hopefully I can have your company gide me in the right direction to solve this problem .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434775September 28, 2021
SUSPENSION:SUBFRAME/MOUNTING BRACKET
The contact owns a 2007 Nissan Murano. The contact stated while driving 50 MPH, a thumping noise was heard coming from the rear of the vehicle and the rear driver’s and passenger’s side tires had turned inward. The vehicle was towed to an independent mechanic and diagnosed with rear suspension failure from the rear subframe rusting. The vehicle was repaired but needed an alignment. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433494September 19, 2021
SEATS
I bought the car not knowing that the seat bracket driver side was already broken the dealership would not do anything I looked into this and there are several thousands of other complaints on the same safety issue I'm only a hundred and fifteen pounds and I'm bouncing all over the place and I'm terrified I don't have the extra 2,000 $3,000 is going to cost to replace and this is a major thing it has happened several times this needs to be recalled now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433236September 16, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
Purchased demo Murano in August 2019 with 4500 miles. Took it back to dealership in January 2021 after the orange forward emergency braking warning light appeared on dash. They said it was not covered under warranty. September 2021 at 18000 miles the waring light and the 'Malfunction warning' text both displayed without driver input. Normal driving condition and no vehicle in front of me to hint potential collision so there is no reason to alert driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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