Nissan Murano Complaints

5,967 consumer complaints on file.

#11450426February 4, 2022
AIR BAGS, SEATS
SRS/AIRBAGS LIGHT FLASHING PASSENGER AIRBAG OFF. The airbag will not deploy if in a crash. Nissan code B1018 is diagnosed as needing the whole passenger seat replace due to the occupancy sensor in passenger seat. Nissan quoted repair at $5000.00 to replace. Called Nissan and started case 45708222 on 2/4/22. Was told no safety recall on the 2012 Murano and Murano is too far out for Nissan to assist. In researching Nissan has had this safety issue since 2008 and there have been recalls on certain models but not 2012. I feel Nissan such stand behind this type of safety issue of this magnitude. The vehicle was purchased new and probably 75% of the 61,500 miles there was no passenger in the seat. What factor has to come into play for a safety recall to be issued? Is it number of fatalities that occur for the occupancy sensor not deploying the airbags? I also tried to find out if Nissan has stopped using this type seat/sensors in the new models. Customer rep told me I needed to ask the dealer. The dealer had told me to ask Nissan so I'm at a loss on whether Nissan has changed to avoid this safety issue. I've always been pleased with Nissan and was considering trading this Murano for a 2022 Platinum but since this has occurred my opinion is changing on the Nissan. Nissan has had a safety issue with these sensors since 2008 and forward. Nissan should have recalled any make/model that is/was equipped with the faulty occupancy passenger airbag sensors that could/can fail and cause bodily harm or death. Or even at least compensate on some of the expense. This is just wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449617January 31, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
Purchased the Car 8/2019. 2/3 Times Per Year, and always in a parking garage, The Forward Collision Warning is Triggered for No Reason and the Car Slams on the Breaks Automatically. It's Dangerous and Jarring. Everytime It has happened there have been 0 Cars Around Me, and no reason for it to happen. This needs to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449410January 29, 2022
SEATS
The driver seat heater is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449318January 28, 2022
SEATS
I recently brought my 2016 Nissan Murano to the Nissan service department and asked them to check the driver's side heated seat as it was not working. I was notified by the Nissan service department that the heated seat module had melted and that they needed to disconnect the component because it was a safety concern. It was very concerning to learn that the heated seat component could have possibly caused personal harm to anyone driving my vehicle. I reached out to Nissan in an effort to have them fix the defect and they refused to fix the vehicle free of charge. I have also researched this defect online and there seems to be a pattern of this defect happening in other vehicles of this model and year. I believe that this is a serious safety issue and that Nissan should be investigating the heated seat components on these vehicles and fix the component, so they are safe and in working order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448487January 22, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
MY COMPLAINT IS THAT MY CAR WINDOWS ROLLED DOWN IN THE MIDDLE OF TEH NIGHT, NEXT DAY CAR WAS FLOODED,WAS MARCH 2021 NISSAN SAID THEY HAD NO IDEA WHY,,THEN DECEMEBER THE SAME THINK HAPPENED,,IT SNOWED HERE SO I DIDNT GO OUT FOR 2 DAYS THEN FOUND MY WINDOWS DOWN AGAIN,,NO WHERE WAS I NEAR MY REMOTE AND NOW NISSAN IS SAYING THEY SAY THEY DONT T HINK IT WAS MY REMOTE THAT ROLLE DMY WINDOWS DOWN,,THEY DONT KOW WHY,,IVE BEEN GOOGLING THIS ISSUE AND MANY NISSAN OWNERS HAVE TEH SAME ISSUE,,BUT I WAS NOT NEAR MY REMOTE TO DO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448312January 21, 2022
POWER TRAIN
this is the second transmission i have put in this.. these cvt's are complete garbage and nissan is aware of it. Stand behind your product for once and replace this transmission on your dime. Will drive perfect sometimes and then randomly 3k-5k rpms and wont shift. sometimes i can shut it off and restart it and it will work fine again. sometimes it wont and i have to drive around with excessively high rpms. Also what is this annoying air suction noise i hear under throttle, sounds like an intake or blow off valve. there are zero vaccum leaks,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448151January 20, 2022
POWER TRAIN
Cvt transmission failed with no warning during traffic on a bridge in New York 150 miles away. I was almost hit. Car would not go. Car had to be brought back by trailer. Cvt transmission had to be replaced. The CVT transmissions are a known problem and Nissan is doing nothing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448208January 20, 2022
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2009 Nissan Murano. The contact stated that while his daughter was driving at an unknown speed, the passenger’s side air bag light flashed on the instrument panel. The vehicle was taken to the dealer where the battery was reset, and the warning light disappeared. A few weeks later, the warning light returned, and the vehicle was taken back to the dealer. The dealer diagnosed the failure with a defective sensor inside the passenger’s side seat. Upon investigation, the contact linked that failure to NHTSA Campaign Number: 08V521000 (Air Bags, Electrical System). The manufacturer was notified and informed that contact that there were no open recalls on the vehicle. The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446761January 9, 2022
SERVICE BRAKES
Could be an issue with ABS component. Car driving normally then when attempting to brake car slows but does not stop and driver needs to almost pin brake to floor to fully stop car. Car braking not acting as normal potentially putting driver at risk. No warning message. Car was brought to independent mechanic and they replaced rotors, pads and did system flush. Reason for report is in researching this issue I noticed there was a 2009 recall for the Murano with a similar issue. Not sure if this is just a part that is worn due to service or something similar to the 2009 issue. Issue happened again after the service described above but seems to de driving normally at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446477January 6, 2022
SEATS
Driver seat has come loose and no longer anchored to the frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446539January 6, 2022
ELECTRICAL SYSTEM, AIR BAGS
The sunroof firmware programing failed and did not properly close the sunroof. There was no visible gap or signs of failed sealing. Recently, Southern California was hit with two storms. Unfortunately, the vehicle became flooded due to leaking in the sunroof because it did not close properly. The safety of my passenger and myself were put at risk as the dashboard filled with water, hence compromising airbag safety and electronic components. No error or check lights were illuminated. The vehicle has been inspected by both the dealership and my auto insurance representative. There were zero warning lamps, messages, nor symptoms. Had the sunroof firmware been properly coded, this never would have happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446371January 5, 2022
AIR BAGS
The contact owns a 2009 Nissan Murano. The contact stated that while operating the vehicle, the passenger’s side airbag warning light would remain illuminated. The vehicle was taken to an independent mechanic who diagnosed that the occupant classification control unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 08V521000 (Air Bags). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445792January 1, 2022
ELECTRICAL SYSTEM
After multiple repairs the brake light and battery light continue to come on. My vehicle turned off while driving. I believe it's a faulty voltage regulator for the alternator. This seems to be a common issue for my type vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445811January 1, 2022
AIR BAGS
Car had a collision that totaled the car on 1/1/2022 & no air bags deployed. Officers on scene were very concerned that this safety feature did not engage due to the impact. The other vehicle involved air bags deployed but not ours.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11445609December 30, 2021
ENGINE
The contact owns a 2016 Nissan Murano Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445560December 30, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Nissan Murano. The contact stated that upon the depression of the brake pedal, additional brake pedal travel time would be required to stop the vehicle as the brake pedal would depress to the floorboard. The contact described the brake as feeling "spongy" upon depression and that no warning light was illuminated on the instrument panel. The contact initially contacted an independent mechanic who bled the brake lines; however, the failure persisted. The contact then called the dealer who linked the failure to NHTSA Campaign Number: 18V916000 (Service Brakes, Hydraulic) however, the contact was given an estimate for a diagnostic. The manufacturer was also notified of the failure and referred him back to the dealer for assistance. The dealer agreed to repair the vehicle under recall; however, the failure remained. The contact then took the vehicle to another independent mechanic who repaired the brake master cylinder and the brake booster; however, despite these repairs, the failure persisted. The manufacturer was called back and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445407December 29, 2021
UNKNOWN OR OTHER
Subframe rust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444829December 23, 2021
POWER TRAIN
CVT transmission would struggle at low speeds, it would feel like it was jumping or getting caught on something. No check engine light or other error codes would display. Dealership insisted nothing was wrong. After 3rd check in 6 years, they finally got an error code and determined we needed a replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444676December 22, 2021
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the windshield and under the dashboard deployed. The bags under the dash exploded with such force that they injured my husband's legs, and he has been seeing a wound doctor for the past five weeks. The car was towed to a repair shop. I reported the incident to Nissan NA; they sent a representative to retrieve information from the EDR. Nissan has advised that no mechanical problems were recorded but we are absolutely certain the car malfunctioned. We think it might have been a problem with the CVT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11444753December 22, 2021
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Alternator went out this is the third one. I looked up the recalls on my car and there happened to be one on the alternator and I’ve reached out to Nissan dealership of Bakersfield and havnt received a response
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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