Nissan Murano Complaints

5,967 consumer complaints on file.

#11433010September 15, 2021
Tether, Lower Anchor (on car seat or vehicle), Other/I am not sure
This car does not have the clips and I can’t get the base secure for the infant car seat!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432769September 13, 2021
AIR BAGS
Airbag waring indicator light came on. Passenger seat airbag disabled warning light came on as well. Performed a reset, and both lights stayed off for a few days, then came back on again. Took car to dealer who would not even do a brief check that day, scheduled appointment for nearly 3 weeks later. Today the dealer gave us the Code B1018 and offered an estimate of over $4300 for repairs. With all the recalls of similar Nissan airbag devices, including 2013 Nissan Murano's, I am filing this complaint because there may also be a pattern of similar failures for 2012 Murano's. I have contacted the Nissan consumer complaint center, filed my concern, and advised them we would be notifying NHTSA as well as seeking potential legal remedies. Local dealer is 5 Star Nissan in Albany GA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432244September 9, 2021
UNKNOWN OR OTHER
I CALLED MY DEALERSHIP UP AND THEY DO NOT HAVE THE KNUCKLE PART AS OF YET SO THEY WONT LOOK AT MY CAR DUE TO TAKING IT APART TO CHECK ON IT . CATCH 22 , NEED THE PART IN THEIR DEALERSHIP THEN SCHEDULE THE CAR TO BE LOOKED AT WILL GIVE ME A LOANER FOR MAYBE A WEEK THEN DO THE RECALL . UNTIL THEN HAVE TO WAIT [XXX] CELLS D [XXX] F [XXX] EMAILS [XXX] NO INCIDENT AS OF YET BUT THERE IS A CONCERN IF THERE IS AN ACCIDENT OR INCIDENT THAT CAUSES SOMETHING AND WE CANT GET THIS FIXED . WE MAKE PAYMENTS ON A CAR THAT CAN HAVE OR DOES HAVE A DEFECT . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432077September 8, 2021
VISIBILITY/WIPER
My driver side sun visor has failed. It will not stay up in the home position nor will it stay against the windshield. It has simply flopped down and is blocking my view through the windshield. The only way I can operate my Murano is to move the visor to the left against the window of the driver's door. From the research I have done I have gleaned that this is an intrinsic design flaw common on all Murano and Rouge vehicles. And replacing it with an OEM sun visor at the dealership will not remedy the problem since the one they install will also fail eventually. Nissan has turned a deaf ear and blind eye to this critical safety hazard that obstructs the driver's forward view. There should be a recall on these visors. But don't hold your breath waiting for that to happen. I, for one, am NOT going to shell out the $400 that the dealership wants for the replacement visor...nor am I going to pay $150 an hour shop labor to have it installed. People be aware that there are NON-OEM replacement visors available on eBay and Amazon in the $50 price range and if you look on YouTube there are videos showing how to simply and easily install the new visor yourself with little more than a flathead screwdriver and a phillips head screw driver. Best of luck to everyone!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432048September 7, 2021
UNKNOWN OR OTHER
Sunroof exploded while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431829September 6, 2021
AIR BAGS
My light came on from my air bags and my horn doesn’t work and the air bags censure isn’t working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431680September 3, 2021
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Hello, i would like to report a problem. Didnt really see anything about transmission on the choices listed above. Well i got this car used from someone. Didnt really noticed the transmission problem until i was driving it for a while on the freeway. The transmission is just so bad . It is stuck on 3rd gear all the way. At high speeds. So imagine, the engine is whining so bad. The car basically wants to give up now. Still starts, revers, goes foward with no problem. Shifting is the problem. Also, ive checked the transmission fluid. Its still at a perfect level. Yes, it has roughly 129,000 miles on it. But really? This car should be lasting longer. Please. I really dont want to pay out of pocket for a whole new transmission. Theres got to be a way or something you guys could do to help me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430521August 25, 2021
VEHICLE SPEED CONTROL
A specific cruise control feature of the 2021 Nissan Murano, in my opinion, is dangerous to operate and may or may have already caused a serious injury/accident. I have brought this concern to the people at the Dealership in Tucson, AZ on several occasions. I have also contact the Nissan North America Consumer Affairs Office in Franklin, TN. Both of these parties have told me the cruise control system is working properly. So what is my concern? The last four cars that I have owned had cruise control systems. Two of the cars were Nissan Muranos. A 2010 Nissan Murano and a 2014 Nissan Murano Platinum. All four the cars' cruise control systems operated the same. Unfortunately, the 2021 Nissan Murano's cruise control does not operate the same as my last four cars, The 2021 Murano has one feature that is very dangerous and needs looking into. Example of the four previous cars: Let's say you set the cruise control at 40mph and decide to increase to 50mph by pressing and holding the RESUME/+ lever. All of the other cars that I owned would allow me to do this and when the speed odometer reached 50mph I would release the RESUME/+ lever and the cruise speed would be 50mph.The 2021 Nissan Murano Platinum does not do this. Example of 2021 Murano: Let's say I set the cruise control speed at 40mph by pressing and holding the RESUME/+ lever to increase to 50mph and I release it when my speed odometer reached 50mph. The 2021 Murano does not stop at 50mph it would go to approximately 80mph unless the driver steps on the brake. FYI, I did drive two other 2021 Nissan loaners neither of which were Muranos, Both of those cars' cruise control operated as my previous four cars' cruise control system. The car's manual and videos' documents that the cruise control should operate differently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430081August 23, 2021
POWER TRAIN
My check engine light came on. We hooked a snap on scanner to it. It said code P17F1. There is a recall but not when I enter my vin number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429595August 18, 2021
SUSPENSION
My car has a rolling type noise in the rear, sounds like it's on both sides. It is in the repair shop now, with possible subframe damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429097August 14, 2021
SUSPENSION
K frame rust, wheels tilting not safe to drive. Rest of vehicle fine,to bad this is not a recall. Really like vehicle otherwise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429112August 14, 2021
SUSPENSION
THE REAR K FRAME (SUB-FRAME) OF THE VEHICLE IS RUSTED COMPLETELY THROUGH ON BOTH SIDES - THE REAR TIRES SLANT OUTWARD AT BOTTOM & MY GOOD TIRES NOW SQUEEL WHILE GOING AROUND TURNS - ONE SIDE OF THE REAR STABALIZER BAR IS NOW DETACHED FROM ALL THE RUST. THIS VEHICAL IS NO LONGER SAFE TO BE DRIVEN AT HIGHWAY SPEEDS. I SEE MANY SUCH REPORTS BUT CAN FIND ANY EVIDENCE OF A RECALL BY NISSAN - WHY IS THAT ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428572August 10, 2021
SUSPENSION
Thumping from the rear, took the car in and was told rear shocks and sway bar needed replaced. When I took the car in for service, I was told the rear sub frame had rusted through and the vehicle should not be driven. I was told that part was on a national backorder, so for now one could not be ordered to fix the car. With the backorder, the mechanic thought there might be a recall, which brought me to this site. This car has been well taken care of and ran through the carwash at least once a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428374August 9, 2021
SUSPENSION
The metal used to make the k frame on the nissan murano has failed. It has lead to numerous problems with this year of muranos. I believe Nissan should be responsible for fixing this problem. It is a huge safety problem and could kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428145August 7, 2021
SUSPENSION
Had driveshaft put on and asked mechanic to put sway links on that I had purchased. He called after putting driveshaft on and stated he couldn’t put sway links on until the sub frame was fixed due to it being rusted out and broke. He took a video to show me. He said the part would have to be ordered from Nissan and taken somewhere because he doesn’t do that kind of work. I took it to another garage abd they put up on the rack abd confirmed the sub frame was broke and needed replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428016August 6, 2021
POWER TRAIN
CVT FAILURE AVAIL FOR INSP IMMEDIATE SLOWING IN HIWAY TRAFFIC CONFIRMED BY ED MARTIN NISSAN 317 359 9231 OBD II CODE P1778 CVT STEP MOTOR FUNCTION (CVT XMISSION) NO OTHER INSP NO WARNING LIGHTS/NO SYMPTOMS ON 02/AUGUST/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427121July 30, 2021
UNKNOWN OR OTHER
2018 Nissan Murano. Consumer stated that there is a clunking noise coming from vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426905July 28, 2021
POWER TRAIN
CVT transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426386July 25, 2021
SUSPENSION
Crossover member is severely deteriorated and sway bar has broken out of the rear crossover member on both sides. Car only has 92,000 miles on it. Lower control arm can come lose and causing the wheel to detach from car. Sway bar was dragging the ground and upon inspection, noticed the deteriorated rear crossover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425892July 21, 2021
UNKNOWN OR OTHER
I was driving down the road, state highway 78 in Alabama, while going roughly 55 mph, when I heard what sounded like a gunshot or explosion. I stopped to assess the situation, thinking I hit something or a tire exploded. Upon further investigation I discovered that the sunroof had actually exploded. As you can see from the pictures the glass pushed upward and out instead of in and down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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