Nissan Murano Complaints

5,967 consumer complaints on file.

#11744092June 15, 2026
AIR BAGS
I had a frontal crash in which I had a neck sprain and severe head injury due to the airbags not deploying
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11743906June 13, 2026
UNKNOWN OR OTHER
Known issue with sunroof drains clogging and leaking into vehicle. Could Possibly cause electrical damage. The rear drains are clogged and are not accessible without removing interior trim/headliner to clear. A consumer should not have to spend $500+ to have sunroof drain lines cleared. Unknowingly, Back floor board was full of water and car was parked for multiple days. Upon opening the door, the moldy, mildew smell was overwhelming. I had to drive with windows down. When I returned home, that’s when I discovered the back floorboard soaked. I removed the floor mat and the backside was covered in mold. I can only imagine what is beneath the carpet or inside the walls due to this known leakage problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743050June 9, 2026
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Four times in the last month or so, the accelerator pedal has stuck while driving. I take my foot off the gas but the engine continues racing, and the car keeps increasing in speed. The last time it happened I almost ran into the car in front of me. I slammed hard on the brakes to try and stop the momentum. I heard a loud pop and the accelerator eventually returned to normal, but it took 4 or 5 seconds. The local Nissan Dealer cannot find any problems, and cannot repeat the problem despite numerous test drives. The car is less than halfway through a 39 month lease. I have contacted Nissan Customer Care and hope to have them buy back the lease without any cost to me. I am afraid to drive the car and it is currently sitting in the Dealer’s parking lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742137June 4, 2026
ELECTRICAL SYSTEM
The contact owns a 2012 Nissan Murano. The contact stated that after parking the vehicle, the contact and the front seat passenger attempted to exit the vehicle, but all the doors failed to unlock. Additionally, the steering wheel was locked upside down. The contact stated that the engine started to overheat, and the front seat passenger had a panic attack. The contact called 911. The Fire Department arrived but was unable to forcefully open the doors. The Fire Department broke the rear passenger's side window and was able to unlock the doors. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the main fuse box was blown and melted. The mechanic determined that the Intelligent Power Distribution Module (IPDM) needed to be replaced. The vehicle was repaired; however, the failure recurred the following morning. The contact was able to open and enter the vehicle; however, the vehicle failed to start. The contact was able to exit the vehicle. The vehicle was towed to the dealer, where it was able to restart. The dealer determined that a fuse in the steering column might have been blown. The dealer informed the contact that the part was no longer available. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 136,161.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740538May 28, 2026
STRUCTURE:BODY
The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740505May 27, 2026
UNKNOWN OR OTHER
I am filing a safety complaint regarding my Nissan Murano due to a recurring water leak caused by clogged sunroof/moonroof drain tubes. This problem has now happened for the third time, even after prior repairs by an authorized Nissan dealership. Water repeatedly enters the interior of the vehicle, soaking the carpets and interior areas. I am very concerned about mold and mildew developing underneath the carpeting and inside the vehicle because of the trapped moisture. This creates potential health concerns for passengers and affects the safety and air quality inside the car. I am also concerned about possible electrical damage from repeated water intrusion near wiring and electronic components. The ongoing leaks have caused major inconvenience, repair expenses, and concern about the long-term reliability of the vehicle. The first repair was completed by a Nissan dealership at my own expense, yet the same issue returned multiple times afterward. After researching this problem, I found that many other Nissan Murano owners have reported similar recurring drain clogging and water intrusion issues. I believe this may indicate a design defect or inadequate drainage system that should be investigated further. I respectfully request that NHTSA review this issue for potential safety risks related to mold exposure, electrical failures, and recurring water intrusion affecting Nissan Murano vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740299May 27, 2026
SUSPENSION
The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 85,960.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739551May 22, 2026
POWER TRAIN
The contact owns a 2016 Nissan Murano. The contact stated that on two occasions while making a left and right turn, the vehicle lost power and the vehicle was drifted to a safe location on the side of the road while advising others to go around her. There were no warning lights or messages. The vehicle was put into park (P) but then the vehicle was put into drive (D) and reverse (R) the vehicle did not accelerate or reverse as intended. The contact stated that her husband attempted to change gears until the vehicle finally accelerated while in drive (D) after 15 minutes, and the vehicle was taken to the residence. During the first occasion, the vehicle was taken to a dealer where the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 81,476.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738414May 17, 2026
UNKNOWN OR OTHER
I am reporting a serious safety issue involving my 2025 Nissan Murano SL, purchased on April 21, 2026. On May 9, 2026, while driving from [XXX] to [XXX] , the vehicle began experiencing repeated failures at stoplights and in traffic. While stopped at red lights with the vehicle in drive, the vehicle unexpectedly shifted into neutral and shut off when I removed my foot from the brake pedal and attempted to accelerate. This first occurred on [XXX] at [XXX] . The issue then occurred again at [XXX] and [XXX] . Concerned for my safety, I drove directly to the dealership for service evaluation. The dealership performed a diagnostic scan but reported that no fault codes were found. I was advised to return for further service evaluation. While attempting to drive home, the same issue occurred again at XXX and XXX. At another intersection, XXX and XXX, I recorded video evidence of the vehicle shifting into neutral and shutting off immediately after releasing the brake pedal at a red light. I returned to the dealership, where dealership staff also reportedly experienced the failure during a test drive. The dealership retained the vehicle for approximately one week for additional testing and evaluation. On May 15, 2026, I was informed that a software update had been performed and the vehicle was returned to me. On May 17, 2026, the same issue reoccurred multiple times in XXX. While stopped in a pickup line at Home Depot, the vehicle shifted into neutral and shut off when attempting to move forward from a stopped position. The same issue then occurred again while waiting in line at 7 Brew Coffee. On one occasion, the vehicle shifted into neutral while my foot remained on the brake pedal and the transmission was still in drive. The issue occurred again at the intersection of XXX and XXX while waiting at a traffic light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736981May 11, 2026
STEERING, ENGINE, ELECTRICAL SYSTEM
While driving down the highway 5/10/26, the vehicle completely shut down at 75 MPH. The dash went black, everything shut down, and the steering wheel locked. No warning lights came on. I immediately hit the brakes and tried to veer to the right. Luckily, I was in the right lane and was able to get to the edge of the shoulder. My son and I sat there in shock. A few seconds later, I hit the ignition button, and the vehicle started right back up. My son and I were terrified by this. We could have been killed by someone hitting us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736119May 6, 2026
STEERING
I am reporting a dealer's refusal to perform a safety recall repair (Campaign R1710) on my 2014 Nissan Murano. The local dealership in Montgomery, AL has repeatedly failed to schedule this repair, which involves a high-pressure power steering hose fire risk. Due to a chronic medical neck condition, I have requested email communication, but the dealer has not complied. I am requesting NHTSA's intervention to ensure this federal safety mandate is fulfilled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735510May 4, 2026
SERVICE BRAKES, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT:BELT, ENGINE
The contact owns a 2014 Nissan Murano. The contact stated that multiple issues were experienced with the vehicle while driving, including the following: the transmission has odd noises, is not changing gears properly, and emits a burning smell; the vehicle randomly overheats; the brake fluid bubbles when the vehicle is turned on; the AC compressor has failed three times; and the serpentine belt and power steering fluid randomly fail. The vehicle was taken to the dealer, where a pressure test was performed indicating issues with the Continuously Variable Transmission, engine, and brakes. Only the AC compressor was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 125,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735216May 1, 2026
ENGINE, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Sluggish engine, delayed engine engagement, delayed throttle response. Engine noise under acceleration. My safety is being put at risk when pulling out into oncoming traffic on the highway, engine is not shifting, vehicle not moving as fast as it should. Technical Expert sent out by Arbitrator with the BBB Autoline who confirmed multiple issues with the engine. Vehicle has been to Nissan dealerships, but one dealership said it was a normal characteristic of the vehicle and other states unable to duplicate. Going up railroad track vehicle shifts really hard coming down. Keep receiving warning light for sensor malfunction, also had issue with pumping fuel, driver's front door bolt coming out, video to prove and paperwork from dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733310April 23, 2026
STRUCTURE:BODY
I am submitting this complaint regarding a manufacturing defect, specifically premature paint delamination of the exterior, factory-applied, Pearl White paint. The paint is lifting, bubbling, peeling and flaking exposing primer and metal. This damage did not result from impact, environmental exposure, improper maintenance, or misuse. The vehicle was inspected at a certified autobody repair facility and confirmed to be a factory defect. Nissan has declined to take responsibility for this defect despite the fact that this condition is a widely documented and recognized as mfg defect affecting Nissan vehicles across multiple model years. Images showing some of the damage are attached to this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732815April 21, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not affect the braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732398April 20, 2026
ELECTRICAL SYSTEM, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2014 Nissan Murano. The contact stated that while driving at an undisclosed speed, the AC compressor became inoperable. The contact stated that the power steering fluid was making an abnormal sound like the fluid was boiling. The message "Maintenance Other" was displayed, and the front air bags warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed, and determined that the AC compressor needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was determined that the AC compressor and the serpentine belt needed to be replaced. The vehicle was repaired; however, there was no repair performed on the steering system. The contact researched and was made aware of an undisclosed recall; however, the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was approximately 179,613.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732152April 18, 2026
ENGINE
It show in the panel the check engine symbol & sometimes when I turn off the car the windows come down and the radio doesn’t want to work I can’t change stations even turn off the radio I need to shutdown the car and started again and then works the radio
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731445April 15, 2026
ENGINE, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact owns a 2007 Nissan Murano. The contact stated that on several occasions, while driving or while idling, there was an abnormal sound coming from the engine compartment. On one occasion, while making a left turn, the sound from the engine compartment became louder, and the vehicle lost automotive power. The contact stated that the speedometer failed to operate as intended and remained at 0 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was diagnosed with engine failure. The vehicle was not repaired. The vehicle was driven back to the residence but stalled before reaching the driveway. The manufacturer was not notified of the failure. The failure mileage was approximately 167,120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730755April 13, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was in a parking ramp attempting to park in a tight space that required back & forth maneuvering. I was going forward towards a concrete wall. All of a sudden my car lurched forward to the wall causing damage to my car. This all happened in a matter of seconds. Speed was minimal.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11730446April 10, 2026
VISIBILITY/WIPER, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
3/20/26 my windshield was cracked right through the front camera. I now have issues with my cars sensors not working, beeping, not going into gear, and the car not starting. The crack starts at the very top of my car and goes all the way over to drivers line of sight. I am told that Nissan does not have a replacement glass available to replace my cracked windshield. On 3/20 it was 3 inches long now it is over 2 ft long. How can Nissan take something to the market without OES parts being available for repair. Nissan informed me that they have no ETA of the windshield being released for purchase at this time. I do not feel safe driving this car, but I have no other option. Nissan informed me to check junk yards....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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