Nissan Murano Complaints

55 consumer complaints on file.

#11714524January 30, 2026
UNKNOWN OR OTHER
1. The digital dashboard completely failed 3 times. Bluetooth was connected temporarily and now people cannot hear me through the system. 2. When my dashboard was disabled, I couldn't drive and was afraid for my life and afraid for my passenger's lives. 3. I have spoken with, the service manager, the general manger, the service supervisor, several service personal, Nissan Consumer Complaint case# 55627413 (Mo) and case# 55627413 (Johnathan) and case# 55993270. 4. The vehicle was on 3 occasions with no results. 5. There were no warnings of any kind, the problems started the following day when we were inspecting the car in the daylight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714325January 29, 2026
POWER TRAIN, ELECTRICAL SYSTEM
New leased 2025 Nissan Murano vehicle 7,386 miles with recent software upgrade by Nissan dealer, Keyport, New Jersey. As I accelerated from a complete stop, the vehicle experienced an unintended increased excessive speed acceleration and when I applied the brakes to slow the vehicle, the acceleration wouldn't stop knocking me back into my headrest hurting my neck and right ankle. I had to shut off the vehicle to stop it. I then proceeded to attempt restarting to exit the roadway safely and it failed to start keeping in the lane of traffic. A message displayed to update the vehicle software which I did immediately and was unable to restart during vehicle requested update. I put on my hazard lights remaining in the vehicle as snow banks covered each side of the road and it wasn't safe to exit my vehicle with traffic and ice conditions. I was put into a situation where I could not exit the roadway and vehicles were approaching my rear as I was in a single lane roadway with traffic had going around me when safe to pass. After the upgrade I attempted to restart the vehicle and it would not until I opened the door and reapplied the brake pedal realizing that moment I injured my ankle pressing on the brakes so hard to stop my speeding vehicle. It did finally start after the 5th attempt afyer the software upgrade. After this event upon starting the vehicle I drove it off the roadway and the seats began to heat up hotter than tolerable and I could smell what seemed like burning plastic with the steering wheel heating up too hot to touch. I called Nissan and spoke with Angel in her servixe department to find out if there was any recalls or other vehicles with this issue and she didn't know. They confirmed they'll be be accepting my vehicle for service tomorrow morning Jan 30, 26' at 830 where I'll have Nissan roadside service take the vehicle into the dealership.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11711472January 16, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: WARNINGS
When driving vehicle into sunlight a system warning light displays saying “ Driving Aids temporarily disabled, poor visibility. This warning has displayed during all day parts and occurs immediately when the sun is directed at the front of the car. Have had the car at the dealership and showed them pictures of warning light. Dealer noted car did not exhibit customers concern at this time. I do not know if they drove car with sun on front of car. I contacted Nissan Consumer Affairs and they opened a case per my concern, (# 56110400) resolution is that Nissan considers this Warning light coming on to be “ Normal Operations”, therefore there is nothing more to do. They said that the front camera is sensitive to the sunlight. I am to drive around with the warning light coming on. I inquired with Nissan about what specific “ driving aids” are limited during this time. They could not answer my question. I am concerned that under these driving conditions, which I consider normal and common, I do not have total use of all the safety features included with the car, creating a potential dangerous situation for me. Don’t understand why they have used a camera in this area of the car that is that sensitive to light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711156January 15, 2026
WHEELS
My wife was driving the vehicle on [XXX] between Leesburg and Purcellville Virginia when a catastrophic tire failure occurred. The right front tire tread totally separated from the sidewall while driving at approximately 60 miles per hour. She told me that she saw the tire pressure warning light illuminate just before the tire failure. She could feel the immediate effect resulting in strong vibration and impact on maintaining control. Fortunately, she was in the right lane and had the presence of mind to pull off the road on to the shoulder. There was heavy traffic at that time and this incident could have resulted in loss of control of the vehicle and a collision. I had recently checked the tire pressures and they were all set correctly. She called me on her cellphone and I drove my car to meet her. I replaced the damaged tire/wheel with a temporary spare. I am a retired Technical Compliance Manager for Nissan where I was responsible for dealing with any safety issues on Nissan vehicles and ensuring compliance with NHTSA regulations. I inspected the failed tire very carefully and saw no evidence of a puncture. This appears to me to be a catastrophic failure due to a manufacturing defect. The failed tire is a Bridgestone 255/50R21 Alenza Sport A/S which is the factory-equipped tire. I lease this vehicle directly from Nissan North America as a retiree. I returned the vehicle to Priority Nissan in Chantilly Virginia to have the tire replaced. I also advised the service manager to report this incident to Nissan and save the tire for their inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706871December 23, 2025
POWER TRAIN
While accelerating there's a delay when pressing the gas pedal and then a surge in power with understeer causing dangerous lurching forward. Dangerous to merge into traffic and very unpredictable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705643December 17, 2025
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The 2026 Nissan Murano is a great vehicle, but often times the infotainment display freezes and the restart remedy provided by Nissan does not work either. That is an annoyance but the rear view camera which is a standard safety feature on vehicles does not display either. With the only way to fix the issue is by letting the cats computer sit for a few hours and fully turn off. It has occured many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697792November 5, 2025
AIR BAGS, SEAT BELTS, FORWARD COLLISION AVOIDANCE: WARNINGS
My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my wife and I to have broken backs I had L2 fracture and Immediate fusion with titanium pins and rods. Wife had L1 fracture front and back. I was airlifted to trauma center and my wife air was not there and they took her by Ambulance to trauma center. this is a defect from factory that needs a recall and don't sell this 2025 Nissan Murano until recall has fixed the issue.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11688633September 20, 2025
ELECTRICAL SYSTEM, ENGINE
While driving my new 2025 Nissan Murano (owned for 3 weeks), I parked the vehicle and exited. I realized the car was sticking out into traffic, so I got back inside to restart it. When I attempted to start the vehicle, the dashboard displayed the message: “Warning: Key system error – see owner’s manual” and the car would not start. The vehicle remained disabled for at least 10 minutes while partially obstructing traffic, creating a safety hazard. I contacted the dealership immediately, and they advised me not to drive the car until it could be inspected. The vehicle was towed to the dealership, where it was held for 24 hours. After consulting with Nissan, the dealer reported that the issue may have been caused by not pressing the “park” button prior to shutting off the engine, and that the system may intentionally shut down for 10 minutes to perform a “safety check.” This explanation was concerning, as the car became unexpectedly disabled without prior warning or symptoms, and the dealership had not previously encountered this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687429September 15, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I WAS DRIVING ABOUT 20 MILES AN HOUR NO CARS INFRONT OF ME AND NONE BEHIND ME, THEN ALL OF A SUDDEN, THE FORWARD COLLISION WARNING WENT ON FLASHING RED ON MY DASH AND MY CAR WAS AUTOMATICALLY BRAKING FOR NO REASON. YES, ITS AVAILABLE FOR INSPECTION, MY SAFETY WAS PUT AT RISK IF THERE WAS ANOTHER CAR BEHIND, THEY COULD HAVE WRECKED INTO ME. I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP. THERE WERE NO OTHER WARNING LIGHTS ON PRIOR TO THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683620August 28, 2025
ELECTRICAL SYSTEM
The contact owns a 2025 Nissan Murano. The contact stated that while driving approximately 45-55 MPH in a construction zone, the vehicle unintendedly veered towards the wall. The contact was able to steer the vehicle to the intended direction. The vehicle was taken to the dealer, where the Lane Departure camera was replaced. The contact also stated that the infotainment system displayed a gray image and could not be turned off. The dealer pushed the ON/OFF button of the infotainment system for an extended period, and the infotainment system was reset. The contact stated while driving 5-10 MPH, the vehicle came to a complete stop and shifted to park(P) independently. The contact stated that the engine had turned off, but the infotainment system was still on. The contact attempted to turn off and restart the vehicle and attempted to shift out of park(P), but the vehicle failed to respond as intended. The contact walked to the dealer and returned to the vehicle with a dealer's representative, who assisted the contact in restarting the vehicle. The vehicle was able to restart after several attempts and was taken back to the dealer, where it was diagnosed that the failure was related to the Engine Auto START/STOP system. The engineers at the manufacturer and a consumer affairs representative advised the contact not to turn off the vehicle after the Engine Auto Start-Stop system engaged at a complete stop; however, the contact informed the engineers that the vehicle was in motion when it stopped and shifted to park(P) independently. The vehicle was not repaired. The failure mileage was approximately 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676541July 28, 2025
UNKNOWN OR OTHER
I purchased a 2023 Nissan Murano from Sunset Kia in Auburn, Washington. The vehicle was listed online with 37,334 miles and this was the mileage discussed throughout the sales process. However, after finalizing the paperwork and taking possession of the vehicle, I noticed that the actual mileage on the odometer was over 42,500 miles—more than 5,000 miles higher than advertised. I contacted the dealership immediately. They told me the discrepancy was due to a sales manager driving the vehicle during the time it was listed and that they "forgot to update" the mileage in the online listing. This explanation raises concern for me, as I believe I was misled during the transaction. If the odometer disclosure form and the listing did not reflect the true mileage, this may constitute odometer fraud or at least a violation of federal and state disclosure laws. I am requesting that this situation be investigated. I have documentation including screenshots of the original listing and text message communication with the dealership confirming the listed mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673023July 12, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
[XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise is normal. Engine sounds really loud each time the vehicle is started and again was told by Service Technician Foreman Ken that he has seen similar vehicles with the same problem, and this is normal and preceded to tell me about other noises that I will here that is also normal. Here a sound like valves is tapping. New vehicle should be quiet, and this one is very noisy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666395June 11, 2025
SEAT BELTS
The driver side rear seat belt buckle does not engage, the red button on buckle does not pop up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664661June 3, 2025
UNKNOWN OR OTHER
I’m not sure what this problem may be but I was at the traffic light with my foot on the brake and the car just accelerated by itself which was very frightening to my and my grandkids I had to pump the brakes twice before it almost ran into the car in front of me. So the engine rises also when this happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661911May 19, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2025 Nissan Murano. The contact stated that upon starting the vehicle, several unknown warning lights illuminated, and the message "Warning Malfunctioning" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661402May 16, 2025
LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2025 Nissan Murano. The contact stated that while driving at an undisclosed speed, the message "Warning Malfunction See Owner's Manual" was displayed, and an unknown warning light was illuminated. Additionally, the Lane Departure Blind Spot Detection feature failed to function properly. The vehicle was taken to the dealer, who determined that an unknown sensor needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639696January 30, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The crash sensor light keeps engaging while driving, even when the vehicle is parked or idle. There is nothing in site to indicate a crash. Vehicle was taken to dealer on 5 or more occasions and finally it was replaced in December 2024 after Nissan Corp. got involved. The vehicle engaged the brakes while driving on the highway when NOTHING was present to indicate danger. This was mentioned to Nissan and the dealer (AutoNation) on my last visit in January 25 and the dealer stated they could not reproduce the issue, although the problem still exist, I was told by the dealer that it's normal. Nissan Corp mentioned a senior mechanic will investigate, but was never sent to dealer. Instead, I emailed video of it happening to customer affairs at Nissan. The senior mechanic (Nissan Corp) and the mechanic at the dealer provided reasons like a piece of lint could be on the lenses (not while driving 55mph), could be sunlight blocking the sensor (what about at night), or the lenses could be dirty (maybe but not really). This seem to be a danger when driving and all of a sudden your brakes are engaged automatically while driving and the only reason given was possibly lint. The only recourse from the dealer was my option was to return vehicle (lemon law) and purchase another one. I'm retired and not in the position to start all over in acquiring a note. This vehicle was still under warranty (with less 25K miles) when this was first reported, why are customers responsible for any fees? I am afraid to drive most occasions and would like to know if anyone else has reported this (also asked Nissan - sure they're not going to be truthful)? Will someone please investigate this matter and let me know my options? Have videos showing crash sensor engaging but the files are too large to upload. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637487January 21, 2025
STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
On Jan 15, 2025, my vehicle exhibited an unintended sudden acceleration event while applying the brakes to slow the vehicle. Shortly after applying the brakes, the vehicle's engine revved very high and the car launched forward despite my foot on the brake and then struck another vehicle in front of me. The automatic emergency braking did not trigger. The air bags did deploy. No significant injuries, but both cars were damaged, my Murano likely totaled. I am confident that I did not accidentally hit the gas pedal.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11628773December 4, 2024
VEHICLE SPEED CONTROL
While driving on the highway I decided to pass the vehicle in front of me. At the same time I had hit the button to resume the speed I had set on the cruise control. I pushed the pedal all the way to the floor to quickly pass the vehicle in front and when I got past him and let off the peddle my vehicle kept accelerating. I tried turning off the cruise control but that didn’t help. I finally put the car in neutral and coasted to a stop with the engine racing. I tried to pull the accelerator up thinking it was stuck but that didn’t work. Finally I turned the vesicle off and restarted the car and it started working normally. I don’t know what/why that happened and I’ve been afraid to try to duplicate that incident by pushing the accelerator all the way down again. I think this is dangerous and thus I’m reporting this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627467November 26, 2024
ENGINE, POWER TRAIN
The contact owns a 2024 Nissan Murano. The contact stated while driving 65 MPH, the vehicle was vibrating and shuddering significantly. The contact pulled over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed. The contact stated that the failure had persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was 4,457.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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