Mercury Mystique Complaints

1,019 consumer complaints on file.

#10066897April 9, 2004
STRUCTURE
WHILE DRIVING AT ANY SPEED DRIVER'S VISIBILITY WAS BLOCKED BECAUSE THE DASHBOARD WAS PULLED FROM THE PANEL. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065569April 5, 2004
ELECTRICAL SYSTEM
CONSUMER STATES THAT HER VEHICLE DIES ON THE FREEWAY. SHE STATES THAT VEHICLE CONSTANTLY BLOWS FUSES. SHE SAID THAT SHE TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT, HER ELECTRICAL WIRES ARE MELTING TOGETHER. ALSO WAS TOLD THAT SINCE THIS IS HAPPENING, WHEN IT TOUCHES IT BLOWS FUSES. SHE STATES THAT SOMETIMES HER VEHICLE WILL NOT START. SHE ALSO STATES THAT THE MECHANIC STATES THEY WILL NOT TOUCH THE VEHICLE, BECAUSE IF HAS MAJOR PROBLEMS, AND IS OVER THE MILEAGE LIMIT TO BE COVERED BY ANY WARRANTY. SHE SAID SHE WAS ALSO TOLD, THAT THIS VEHICLE COULD CAUGHT FIRE AT ANY TIME, AND THAT SHE SHOULD NOT DRIVE IT BECAUSE IT IS DANGEROUS. PLEASE HELP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057852April 1, 2004
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A COLLISION, THE VEHICLE HIT A CONCRETE DIVIDER AND ROLLED INTO A DITCH. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES. VEHICLE WAS TOTALED. *AK *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10064609March 22, 2004
STRUCTURE
CONSUMER NOTICED THAT INSTRUMENT PANEL WAS SEPARATING FROM THE FRONT WINDSHIELD. DEALERSHIP WILL BE NOTIFIED OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063033March 11, 2004
AIR BAGS
CONSUMER WAS TRAVELING AT 45 MPH AND TOOK HIS EYES OFF THE ROAD FOR A SPLIT SECOND AND DROVE INTO A DITCH, HITTING A CONCRETE DRAINAGE WALL. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED. DRIVER SUSTAINED A BROKEN BACK. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10061829March 10, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE DASH BOARD OF MY 1999 MERCURY MISTIQUE IS WARPING TO THE POINT THAT MY FORWARD VISIBILITY IS OBSTRUCTED AND THE DEFROSTERS CANNOT EFFECTIVELY CLEAR THE WINDSHIELD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060841March 9, 2004
UNKNOWN OR OTHER
VEHICLE HAS WARPAGE OF THE INSTRUMENT PANEL COVER AT THE FRONT EDGE OF THE INSTRUMENT PANEL COVER NEAR THE WINDSHIELD, ABOVE THE INSTRUMENT CLUSTER AND AROUND THE GLOVE COMPARTMENT. THE WARPAGE PREVENTS FRONT DEFOGGER FROM WORKING. THIS WAS TAKEN UP WITH THE DEALER WHO CONFIRMED IT WAS A RECALL, BUT WILL NOT BE HANDLED AS ONE NOW. THE DEALER OFFERED A COST TO DO THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061248March 3, 2004
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ENGINE AND OVERDRIVE LIGHTS ILLUMINATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058641February 21, 2004
STRUCTURE
WARPED DASHBOARD (RIGHT SIDE), POSSIBLY EFFECTING THE PROPER USE OF THE PASSENGER SIDE AIR BAG AND CAUSING THE DEFROST VENT ACROSS THE ENTIRE DASHBOARD TO BE LIFTED OUT OF ITS PROPER LOCATION, POSSIBLE CAUSING GRIEVOUS INJURIES TO ANYONE INVOLVED IN AN ACCIDENT IN THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053439February 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING, THE VEHICLE MADE A SQUEALING NOISE. THE DEALER DETERMINED THAT TIMING BELT PULLEY WAS THE CAUSE OF THE PROBLEM. *AK THE REAR BRAKES HAD TO BE REPLACED, INCLUDING THE DRUMS DUE TO AN OIL LEAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058018February 12, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER RECEIVED RECALL 99V243000 NOTICE CONCERNING FRONTAL AIR BAG SENSOR MODULE. WHEN VEHICLE IS STARTED AIR BAG LIGHT COMES ON AND STAYS ON AT ALL TIMES. DEALER EXAMINED THE VEHICLE, BUT COULD NOT FIND THE PROBLEM. CONSUMER'S VEHICLE NOT INCLUDED IN RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056741February 7, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DASHBOARD WARPAGE....CANNOT SEE WELL OUT OF WINDSHIELD. CALLED MERCURY/FORD CUSTOMER SERVICE AND THEY SAID THEY WOULD NOT HONOR RECALL . THIS IS THE TYPE OF THING THAT MAKES YOU NOT WANT TO BUY THAT BRAND OF VEHICLE EVER AGAIN AND I WLL NOT EVER BUY A MERCURY AGAIN NEW OR USED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055134January 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055853January 26, 2004
AIR BAGS:FRONTAL, POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE EXPERIENCED PROBLEMS WITH IT'S AIR BAGS. THE VEHICLE' ALSO LEAKED FLUID AT THE TRANSMISSION JOINT. THE VEHICLE LEAKED 2 1/2 QTS OF TRANSMISSION FLUID IN APPROXIMATELY 3 WEEKS. SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY THE DEALER REFUSED TO ASSIST THE CONSUMER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071076January 15, 2004
POWER TRAIN
TOOK MY CAR IN OCTOBER 15, 2003.JIM DOBSON FORD IN WINAMAC TO CHECK MY CAR OUT AND THEY TOLD ME IT WASN'T AN ELECTRICAL PROBLEM WITH MY TRANSMISSION IT WAS HYDROLIC OR THE SECOND SPEED GEAR WENT OUT. I TOLD THEM TO GO AHEAD AND REBUILD THE TRANSMISSION. THEY PULLED THE TRANSMISSION OUT ON THE 16TH. CALLED THEM ON THE 17TH. THEY TOLD ME THAT THE MECHANIC CALLED OFF SICK AND THAT THEY DID NOT HAVE A CHANCE TO OPEN THE TRANSMISSION UP TO FIND OUT EXACTLY WHAT IS WRONG WITH IT. MECHANIC CALLED OF AGAIN ON THE 18TH AND THE 20TH. ASKED THEM ABOUT A LOANER CAR. THEY SAID THEY DON'T HAVE LOANER CARS . DOESN'T MY TRANSMISSION LOOK PRETTY ON A PEDESTAL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071167January 15, 2004
SUSPENSION
COMPLAINTS: 1.DIDN'T RECEIVE RECALL NOTICE (01S23) UNTIL 2 YRS AFTER IT WAS ISSUED. 2.NEVER RECEIVED NOTICE OF A "SERVICE CAMPAIGN" (01I013000) TO REPLACE SPRINGS IF FOUND TO BE CORRODED OR BREAK. 3.RECALL DID NOT ADDRESS ISSUE OF RECALL OR PROBLEM.(CORRISIVE,RUSTED SPRINGS).RECALL DID INSTRUCT DEALER/REPAIRER TO INSTALL SPRING BRACKETS (COMPLETED SATISFACTORLY). COMPARISON: BATTERIES DEAD IN FLASHLIGHT,OWNER REPLACES BULB. THE SPRINGS WERE CAUSING THE PROBLEM. 4.VEHICLE NOW HAS LOUD THUMPS THAT WEREN'T THERE BEFORE THE "SPRING BRACKETS" WERE INSTALLED. 5.REGIONAL RECALLS. NOTES: CAR HAS BEEN INSPECTED BY A CERIFIED MECHANIC AND FOUND NOT TO HAVE DEFECTIVE CV JOINTS OR WHEEL BEARINGS, NO UNDER CARRIAGE PARTS LOOSE. CAR IS SCHEDULED FOR INSPECTION BY A FORD DEALERSHIP ON 11/07/03. CAR PREVIOUSLY OPERATED IN NEW ENGLAND STATE (3 YRS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071363January 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
APPARENTLY FORD/MERC IN THEIR ULTIMATE WISDOM PLACED THE CATALYTIV CONVERTER IN THE EXHAUST MANIFOLD. THE MECHANIC INDICATED THAT THEY ALL SEEM TO PLUG UP AROUND 140,000 TO 170,000 KM. THE LABOUR ALONE IS OVER $600.00 PLUS THE PARTS ARE VERY EXPENSIVE AND BOTH THE FRONT AND REAR NEED TO BE REPLACED OR THE CAR WILL START TO LOSE POWER. SO I HAVE A VEHICLE THAT UP UNTIL NOW RAN WELL AND HAD GOOD GAS MILAGE. NOW IT IS WORTH $2500.00 DOLLARS ON A TRADE IN BUT THE REPAIRS ARE $ 2600.00 SO THE CAR IS ACTUALLY A TOTAL RIGHT OFF. EVERYTHING ELSE WORKS. GREAT FORD YOU HAVE DEFINITELY LOST A CUSTOMER FOR LIFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069290January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONTINUOUS PROBLEMS WITH THE DRIVERS SIDE WINDOW CONTROL PANEL CORRODING AND THE WINDOW NOT OPERATING. I HAVE REPLACED JUST ABOUT EVERY PART POSSIBLE AND THE WINDOW STILL DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069369January 15, 2004
AIR BAGS, SUSPENSION
THE FRONT SPRINGS WERE CHANGED UNDER ONE OF THE RECALLS AFTER ONE BROKE.THE BACK SPRINGS WERE NOT UNDER RECALL BUT WERE BOTH BROKEN AND FORD REFUSED TO DO IT EVEN THOUGH THE SPRINGS WERE FROM THE SAME SUPPLIER AND FAILED PREMATURELY. I HAD TO CHANGE BOTH REAR SPRINGS DUE TO THEIR PARTIAL RECALL. THE AIR BAG LIGHT IS BLINKING NOW WHICH I AM TOLD MEANS THE AIR BAGS WILL NOT DEPLOY IF INVOLVED IN AN ACCIDENT. I NEED TO DRIVE THE CAR AND IF INVOLVED IN AN ACCIDENT WILL HOLD FORD RESPONSIBLE FOR ANY INJURIES AS THEY WON'T FIX THIS FAULTY SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069479January 15, 2004
ENGINE AND ENGINE COOLING
HEAD GASKET FAILURE. COOLANT SYSTEM FAILURE. CHECK ENGINE LIGHT CAME ON WITHOUT WARNING, FLASHED AND CONSTANT. I GUESS WHAT THEY SAY ABOUT FORD IS RIGHT FOUND ON ROAD DEAD FIX OR REPAIR DAILY OUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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