Mercury Mystique Complaints

1,019 consumer complaints on file.

#10818563January 6, 2016
EXTERIOR LIGHTING
HEADLIGHTS ARE MALFUNCTIONING. MY 17YO DAUGHTER GOT PULLED OVER BECAUSE ONLY HER HIGH BEAMS WERE WORKING. THE REGULAR HEADLIGHTS ARE DIM. VERY DANGEROUS. THIS HAPPENS AT ALL TIMES AND UNEXPECTEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782571October 15, 2015
VEHICLE SPEED CONTROL
WHEN YOU HAVE TRAVELED 30MINS/15 TO 18 MILES THE CAR BEGAN TO SLOW DOWN/THE SPEEDOMETER BEGAN TO DROP EVEN THOUGH YOU ARE PUSHING THE GAS PEDDLE AND THE RPM GAUGE IS WAVING BACK AND FOURTH. IT HAPPENED ON 09/25/15, 10/08,13,14/2015. I WAS TRAVELING 60MPH AND 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669944January 4, 2015
TIRES, TIRES:SIDEWALL
TIRE WOULD DEFLATE ON AND OFF. WENT IN TO THE SHOP TODAY TO GET IT REPAIRED. THERE WAS A RIP IN SIDEWALL. REPAIRMEN STATED IT WAS A DEFECTIVE TIRE, NOT ANYTHING I DID. HAD TO BUY A NEW TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637913September 25, 2014
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING, SUSPENSION, POWER TRAIN, STEERING, EQUIPMENT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
1998 MERCURY MYSTIQUE. ELECTRICAL SUB-HARNESS CONNECTOR PROBLEMS. *SMD THE CONSUMER STATED HE TOOK THE VEHICLE TO HIS MECHANIC, BECAUSE THE AC WASN'T COOLING PROPERLY AND THE VEHICLE WOULD OVER HEAT, WHILE IT WAS ON. THE VEHICLE HAS TWO FANS IN THE FRONT AND THEY FOUND THE COOLING FAN MELTED AND THE SUB-HARNESS CONNECTOR BURNED UP. IN ADDITION, THEY SHOWED THE CONSUMER THE PART OF THE SUB-HARNESS WITH THE INSULATION JUST FALLING OFF THE WIRE. THEY HAD TO REPLACED THE FAN MOTOR UNIT AND HAD TO SPLICE IN A FAN CONNECTOR AND WIRE INTO THE REST OF THE SUB-HARNESS, BECAUSE FOR SAID THE SUB-HARNESS WAS OBSOLETE AND NOT AVAILABLE. WHILE IT FUNCTIONS, THE CHECK ENGINE LIGHT HAS SINCE ILLUMINATED FOR A CAM SHAFT POSITION SENSOR, WHICH THE CONSUMER WAS INFORMED IT WAS RELATED TO THE SUB-HARNESS. ALSO, THE LOWER CONTROL ARMS, BALL JOINTS, FRONT STRUTS, REAR STRUTS AND REAR MOUNTS, NUMEROUS O2 SENSORS, RADIO ANTENNA, RACK AND PINION, DRIVERS SIDE POWER WINDOW AND SWITCH CONTROLLER WERE ALL REPLACED. THE ENGINE AND TRANSMISSION MOUNTS ALSO HAD TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479223October 8, 2012
STRUCTURE, ENGINE
I WAS DRIVING ALONG WHEN I COULD SMELL MY CAR GETTING HOT, SO I PULLED OVER AND SURE ENOUGH IT WAS OVERHEATING, BUT DID NOT SHOW INSIDE ON THE DASHBOARD, SO I HAD IT CHECKED AND THE PLASTIC HOUSING AROUND THE THERMOSTAT WAS CRACKED IN 3 PLACES, SO I SAY FIX IT ,THEY SAID IT WOULD BE 450.00, OK NO PROBLEM, THEN THEY CALLED BACK AND SAID THAT THE HOUSING WAS WELDED TO THE MANIFOLD AND THAT I WOULD HAVE TO REPLACE ALL FOR 1200.00 AND THAT THE HOUSING WASN'T MADE OF PLASTIC ANYMORE BECAUSE OF THIS PROBLEM. I THINK THIS SHOULD BE A RECALL AND FIXED FOR FREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466815July 20, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
TL* THE CONTACT OWNS A 1997 MERCURY MYSTIQUE. THE CONTACT STATED THAT HE NOTICED A LEAK UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE HE WAS INFORMED THAT THE PRESSURE CONSCIOUS REGULATING VALVE ON THE REAR DRIVER SIDE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 00V075000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS) AND CONTACTED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE AND CURRENT MILEAGES WERE 93,000. UPDATED 8/23/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463487June 28, 2012
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
MY 97 MERCURY MYSTIQUE HAS A BAD BRAKE FLUID LEAK FROM A PART ON THE BRAKE LINE (PRESSURE CONSCIOUS RELEASE VALVE) THAT WAS RECALLED #06E022000. FLUID MUST BE ADDED EVERY FEW DAYS WHEN THE BRAKE LIGHT COMES ON. FORD TELLS ME THERE IS NO RECALL INFO FOR MY CAR AND WON'T DO ANYTHING. THEY COULD NOT SAY IF ANY RECALL WORK HAD BEEN DONE ON MY CAR. BOTTOM LINE, THIS IS NOT PREVENTATIVE, MY CAR IS DANGEROUSLY LEAKING BRAKE FLUID FROM A RECALLED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424523September 9, 2011
VEHICLE SPEED CONTROL
I BOUGHT THIS CAR ON JUNE 22,2011. ON THAT DAY I TOLD THE DEALER THAT THE SPEEDOMETER WAS ACTING ERRATIC,JUMPING UP AND DOWN. AT THE TIME, IT WASN'T AFFECTING THE SPEED. THEY SAID THEY KNOW AND JUST WAIT AND SEE WHAT HAPPENS. ABOUT A MONTH OR SO LATER,THE SPEEDOMETER STOPPED WORKING, CAUSING THE CAR TO HESITATE A LITTLE. I BROUGHT IT BACK AND THEY GOT A CABLE FROM A USED CONTOUR AND RIGGED IT SO IT WOULD WORK. SO THEY CLAIM.I WAS ALSO TOLD THEY JUST REPAIRED THE CABLE DIFFERENTLY. REGARDLESS,THEY SAID THEY REPAIRED IT. IT WORKED AND I DROVE IT FOR AT LEAST ANOTHER 2 MONTHS OR SO NOW AND IT FAILED AGAIN. I DROVE BACK TO THE SHOP AND THEY SAY ITS A DEALER PART OR THEY DON'T EVEN MAKE THEM ANYMORE? I DON'T KNOW HOW FAST IM GOING,WHICH IS DANGEROUS AND AS OF TODAY,THE 9TH OF SEPT2011, IT DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391944March 17, 2011
EQUIPMENT
S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM REQUESTING THE RECALL AND REPLACEMENT OF FACULTY FLOOR MATS DUE TO SAFETY REASONS ON HIS 1999 MERCURY MYSTIQUE. *TGW THE CONSUMER STATED THE CLIPS THAT HELD THE FLOOR MATS IN PLACE BROKE DUE TO NORMAL WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356984September 22, 2010
FUEL SYSTEM, GASOLINE
RECALL ON A FUEL FILLER NECK VALVE FOR A 98 MERCURY MYSTIQUE, GAS BEING UNABLE TO FLOW FREELY INTO GAS TANK,SPITS GAS BACK OUT ON YOU. AUGUST IS THE FIRST TIME I KNEW THERE WAS A RECALL. FORD SAYS MY VIN # WASN'T ON RECALL , BUT THE PART IS DEFECTIVE ANYWAY.( DANGEROUS ) OCCURS EVERYTIME YOU TRY AND PUT GAS INTO CAR. THEY PUT A CANISTER VENT VALVE ON WHICH WAS NOT THE PROBLEM. THEY KEPT THE OLD PART THAT WAS GOOD. PROBLEM IS FUEL FILLER NECK VALVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329024May 5, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE HAD MY CAR IN THE SHOP FOR MY VEHICLE RUNNING ON THE VERY WARM SIDE AND NOT COOLING ITSELF DOWN. MANY THINGS REPAIRED AND NOW IT IS DOING IT AGAIN AND IT IS NOT EVEN THE DEAD OF SUMMER YET! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290283October 29, 2009
STRUCTURE
TL* THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE ENTIRE LENGTH OF THE INSTRUMENT CONTROL PANELS SURFACE BEGAN DEVELOPED CRACKS AND WARPS. A PLASTIC PIECE FROM THE PANEL, THAT WAS 5 INCHES IN HEIGHT BLOCKS THE WINDSHIELD. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT COMMENTED THE FAILURE WAS RELATED TO THE FORD CONTOUR DASHBOARD DEFECT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287219October 13, 2009
AIR BAGS
1996 MERCURY MYS AIR BAGS FAILURE IN CAR ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10263290March 27, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
FAULTY CATALYTIC CONVERTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258386February 11, 2009
ELECTRICAL SYSTEM
I AM THE 2ND OWNER OF MY 1998 MERCURY MYSTIQUE. I PURCHASED THE VEHICLE IN 2004. IT HAS A COMPUTER DEFECT THAT GIVES A FALSE READING FOR THE CHECK ENGINE LIGHT. THIS CAR QUALIFIED FOR THE NJ LEMON LAW BECAUSE OF THIS PROBLEM WITH ITS 1ST OWNER. HOWEVER, THAT OWNER WAS TOO KIND TO DO ANYTHING ABOUT IT. THE PREVIOUS OWNER GAVE ME A FILE FILLED WITH SERVICE INFORMATION FROM THE DATE HE PURCHASED THE VEHICLE, BRAND NEW IN DECEMBER 1997. SHORTLY AFTER HIS PURCHASE HE HAD THE VEHICLE BACK TO THE DEALER FOR THE CHECK ENGINE LIGHT. HE HAD IT BACK A COUPLE MORE TIMES FOR THE SAME THING AND THEY ALWAYS FIXED IT. OBVIOUSLY, THEY PUT A BAND-AID ON A MAJOR DEFECT. I NOTICED THE LIGHT WAS ON WHEN I FIRST PURCHASED THE VEHICLE. THE FORMER OWNER SAID HE HAD IT CHECKED AND WAS TOLD NOT TO PAY ATTENTION TO IT. WELL, SINCE THEN I HAVE BEEN TOLD AT INSPECTION THAT IT HAS TO BE FIXED EVERY TIME. SO IT GOES TO MY MECHANIC WHO WILLS REPAIR/REPLACE THE NECESSARY PARTS PER THAT DAY'S COMPUTER READING. WITHIN A FEW WEEKS (OCCASIONALLY MONTHS) THE LIGHT GOES ON AGAIN. PREVIOUS TO THIS YEARS INSPECTION (DECEMBER 31ST) I HAD MY FRIEND LOOK IT OVER AND HE REPLACED THE VALVE/SENSOR THAT WAS DEFECTED (PER THAT DAYS COMPUTER READING). WELL, RIGHT BEFORE INSPECTION THE CHECK ENGINE LIGHT WENT BACK ON. AND OF COURSE, SINCE IT WAS ON, IT FAILED AGAIN. I MENTIONED TO THE INSPECTOR THAT IT HAD A HISTORY OF THIS PROBLEM. I ASKED IF THERE WAS ANY RECOURSE AND HE TOLD ME TO LOOK INTO THE NJ WAIVER PROGRAM. I CALLED THE MOTOR VEHICLE COMMISSION TO LEARN ABOUT THE WAIVER PROGRAM. I UNDERSTAND TO BE CONSIDERED, THE REPAIR COST HAS TO BE ABOUT $400 OR MORE. SOME TIME AGO THE REPAIR COSTS LIMIT WAS ABOUT $250 OR MORE. WELL, FOR THE REPAIR I HAD DONE BEFORE THIS LAST INSPECTION, IT COST ME ABOUT $250 AGAIN. I BELIEVE THAT FOR THESE REASONS I SHOULD QUALIFY FOR A VEHICLE WAIVER FOR THE EMISSIONS INSPECTION OF MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257128February 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE IS NOT SHIFTING INTO THE PROPER GEARS. IT JUST STARTED HAPPENING ONE DAY. IT HAS TO BE IN DRIVE 2 AT THE START OF DRIVING AND WHEN IT GETS TO A CERTAIN POINT IT MUST BE SHIFTED INTO DRIVE. THIS OCCURS EVERYTIME I DRIVE. NOTHING HAS BEEN DONE AS OF YET TO REPAIR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255408January 17, 2009
FUEL SYSTEM, GASOLINE
1999 MERCURY MYSTIQUE, SECOND OWNER, PURCHASED IS 2005. THE GAS LINE FREEZES WHEN THE TEMPERATURE REACHES BELOW 20 DEGREES. THE TANK IS HALF FULL, TREATED FOR WINTER WEATHER AND IT STILL FREEZES. THIS IS NOT NORMAL: I'VE OWNED 2 OTHER VEHICLES (FORD TEMPO/DODGE STRATUS) NEVER HAPPENED. I'VE MISSED WORK DUE TO THIS GAS LINE FREEZE AND AM THE ONLY RESIDENT IN MY NEIGHBORHOOD THAT IS HAVING THIS PROBLEM. IT HAS TO BE A MANUFACTURE DEFECT OR THE GAS TANK IS NOT PROTECTED. THIS IS THE SECOND WINTER SEASON THIS HAS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254653January 11, 2009
ELECTRICAL SYSTEM
THE UNDER HOOD WIRE HARNESS BURNED UP. THIS CAR HAS 89,000 MILES AND RUNS GOOD. I HEARD THERE WAS A RECALL / TSB #( ONP 99M03) ON THIS CAR BUT FORD WILL NOT HONOR IT BECAUSE THE CAR IS OVER 10 YEARS OLD. I THINK FORD SHOULD REIMBURSE FOR REPAIRS OR BUY BACK THE CAR. THIS IS A DANGEROUS SITUATION AS THE CAR WILL STALL ABRUPTLY AND LOSE POWER STEERING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10253621January 2, 2009
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY HUSBAND AND I WAS DRIVING IN TRAFFIC FROM AN APPOINTMENT AND ALL OF A SUDDEN THE CAR STARTS SMOKING WITHIN A QUICK SECOND THE FRONT LEFT SIDE BURST INTO FLAMES, ELECTRICAL WINDOWS WOULDN'T WORK AND THE BRAKES FAILED, THE WE HAD TO RIDE TRAFFIC UNTIL WE COULD MOVE OVER TO THE CURVE AT THIS TIME THE EMERGENCY BRAKE HAD TO BE USED IN ORDER TO STOP THE CAR AND I HAD TO MOVE MYSELF OUT ON THE DRIVERS SIDE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10246743October 26, 2008
STEERING
FLUID ON THE GROUND APPARENTLY COMING FRO THE POWER STEERING LINE UNDER THE PUMP. ALSO THE VEHICLES AT IDLING 1000 RPM WILL STALL OUT. ENGINE LIGHT COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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