Mercury Mystique Complaints

1,019 consumer complaints on file.

#10050238December 8, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING 30 MPH WIRE TO THE BATTERY MELTED. AS A RESULT, THE VEHICLE SHUT DOWN IN TRAFFIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049217December 4, 2003
STRUCTURE
THE DASHBOARD COVER SEPARATED FROM DASH AND ROLLED UP. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045616November 6, 2003
STRUCTURE
I HAVE A 1999 MERCURY MYSTIQUE. I REPLACED MY DASHBOARD DUE TO WARPAGE UNDER MY ONE YEAR WARRANTY. I RECEIVED A RECALL FOR THE DASHBOARD AFTER THE ORIGINAL HAD BEEN REPLACED. THIS PAST SUMMER MY DASHBOARD STARTED TO WARP AGAIN. I CONTACTED HUNT FORD IN LA PLATA MD, BUT WAS TOLD THAT THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE THE WARRANTY HAD EXPIRED. I AM CURRENTLY EXPERIENCING AN INCREASE IN THE WARPING. THE PORTION OF THE DASH THAT HOLDS THE VENT IS CURLING OUTWARD, AND THE DASH IS RISING UP. I VERY CONCERNED ABOUT HOW FAR UP THE WINDSHIELD THAT THE DASH WILL RISE. I DO NOT FEEL THAT A COMPANY WHO ISSUES A RECALL HAS THE RIGHT TO END THAT RECALL WHEN THE PROBLEM OBVIOUSLY DOES NOT END. THANK YOU FOR YOUR TIME AND ASSISTANCE WITH THIS COMPLAINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040246November 5, 2003
STRUCTURE:FRAME AND MEMBERS
THE DASHBOARD IS DETACHING FROM THE FRAME. *AK DASHBOARD DETACHED SO BAD IT IMPAIRED THE CONSUMER'S VISION. SHE FEARED THE AIR BAG WOULD DEPLOY WHILE VEHICLE WAS IN OPERATION. THE VENT STRIP THAT'S ATTACHED TO THE DASHBOARD, VIBRATES AGAINST THE WINDSHIELD. AFRAID THE CONSTANT TAPPING WOULD BREAK THE WINDSHIELD, CONSUMER CONTACTED THE DEALER. THERE WAS A RECALL BUT THEY REFUSED TO CORRECT THE PROBLEM. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045376November 4, 2003
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
WENT TO FORD DEALER REGARDING 1998 MERCURY MYSTIQUE- ABS LIGHT WOULD NOT GO OFF. THEY TESTED IT AT $90.00 AND THEN SAID THAT THE WHOLE HCU WOULD HAVE TO BE REPLACED TO CORRECT THE PROBLEM AT A COST OF $3,000. I WAS ALSO TOLD THAT THIS PART DOESN'T BRAKE DOWN OR NEED REPLACEMENT OFTER. NO RECALLS AVAILABLE I CAN'T AFFORD TO FIX THIS. THEY SAID THAT THE REGULAR BRAKES ARE FINE, HOWEVER, I NOTICE THAT I SOMTIMES DON'T STOP LIKE I SHOULD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045241November 1, 2003
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
BOTH REAR SPRINGS ON THE 1995 MERCURY MYSTIQUE BROKE IN SEVERAL PLACES. FRONT SPRINGS ARE RECALLED AS DEFECTIVE. REAR COIL SPRINGS ARE THE SAME PART NUMBER AND MANUFACTURE AS THE FRONT. HOW CAN ONE BE RECALLED AND NOT THE OTHER WHEN THEY ARE THE SAME ITEM AND MANUFACTURE. THIS IS VERY IRRESPONSIBLE ON THE PART OF MERCURY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046147October 31, 2003
AIR BAGS, STRUCTURE
DASHBOARD IS RISING UP ALL THE WAY ACROSS THE FRONT WINDSHIELD. CONSUMER IS CONCERNED THAT AIRBAG MAY BE EXPOSED. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045007October 29, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN DEPRESSING THE ACCELERATOR PEDAL VEHICLE HESITATED AND STALLED. TOOK VEHICLE TO DEALER, AND DEALER INFORMED CONSUMER THAT THE PROBLEM WAS THE FUEL PUMP. HOWEVER, THAT PART WAS NOT COVERED UNDER A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044455October 21, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
REQUEST FOR REIMBURSEMENT FOR REPLACEMENT OF GAS TANK SINCE IT IS A PRODUCT OF A DEFECT.*MR GAS STATION ATTENDANT WAS FUELING THE VEHICLE WHEN A LARGE PUDDLE OF GAS LEAKED FORM UNDER THE VEHICLE. VEHICLE WAS TAKEN TO THE MECHANIC WHO STATED IT SHOULD BE COVERED BY FORD. PRIOR TO THIS INCIDENT, THE GAS TANK KEPT SHUTTING OFF AUTOMATICALLY AND THE ATTENDANT HAD TO PUMP IT SLOWLY TO KEEP IT FROM SHUTTING OFF WHILE BEING FILLED. CONSUMER WAS TOLD BY THE DEALERSHIP THE VEHICLE WOULD BE LOOKED OVER AND IT WAS DEPENDENT UPON THE MILEAGE AND CONDITION OF THE VEHICLE. CONSUMER CONTACTED THE MECHANIC AND RELAYED THE INFO. FROM THE DEALERSHIP. MECHANIC STATED HIS COMPUTER SHOWED A RECALL FOR THE FUEL TANK AND SHOULD BE COVERED. CONSUMER AGAIN CONTACTED ANOTHER FORD DEALERSHIP WHO STATED THERE WAS NO RECALL. MECHANIC DID REPAIR VEHICLE. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044119October 16, 2003
STRUCTURE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HEATER DID NOT WORK PROPERLY. VEHICLE WAS TAKEN TO DEALER, AND THE BLOWER SWITCH WAS REPLACED. ALSO, CONSUMER HEARD A LOUD SQUEALING SOUND WHEN DEPRESSING THE BRAKES. ROTORS WERE REPLACED ON BOTH SIDES OF THE VEHICLE. THE DASHBOARD BEGAN TO RISE UP FROM THE DASHBOARD MOUNT. DEALER HAD NOT YET RESOLVED THE DASHBOARD PROBLEM. MANUFACTURER WOULD BE INFORMED OF THE MYRIAD OF PROBLEMS CONSUMER WAS HAVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042773October 10, 2003
STRUCTURE
ENTIRE DASHBOARD IS LIFTING, AND HAS STARTED COVERING THE VENTS FOR THE DEFROSTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042570October 8, 2003
STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
DASHBOARD IS SEPARATING FROM STRUCTURE AND RAISING UPWARDS IN FRONT OF THE WINDSHIELD. AS A RESULT, AIR CONDITIONER VENTS ARE NOT FUNCTIONING PROPERLY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042353October 6, 2003
STRUCTURE
DASHBOARD CURLED UP, BLOCKING DRIVER'S VISIBILITY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042040October 1, 2003
STRUCTURE:BODY, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DASHBOARD IS SEPARATING FROM STRUCTURE AND RAISING UPWARDS IN FRONT OF THE WINDSHIELD. AS A RESULT, DEFROSTER IS NOT FUNCTIONING PROPERLY, AND WINDOWS ARE NOT BEING CLEARED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039298September 22, 2003
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION WILL NOT DOWN SHIFT HAD A NEW TRANSMISSION PUT IN THE CAR AND IT STILL DOES THE SAME THING. NO ONE SEEMS TO KNOW WHY? COULD YOU PLEASE HELP ME I HAVE SPENT TO MUCH MONEY NOW. 1995 MERCURY MYSTIQUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040304September 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILS TO DOWN SHIFT WHILE DRIVING. DEALERSHIP REPLACE DTHE TRANSMISSION, BUT THE PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034407September 15, 2003
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
CONSUMER STATED THE TAIL LIGHTS AND INTERIOR LIGHTS DID NOT WORK. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THERE WAS A RECALL # 99V103000 CONCERNING HEADLIGHT SWITCH/WIRING HARNESS DEFECT. BUT BECAUSE OF THE MILEAGE ON THE VEHICLE IT COULD NOT BE REPAIRED UNDER THE RECALL. SHE WANTED TO KNOW WHY, SHE DID NOT THINK THIS WAS FAIR.*AK CONSUMER SPOKE WITH THREE OTHER MECHANICS WHOM STATED THE MILEAGE SHOULDN'T HAVE ANYTHING TO DO WITH THE RECALL. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033682September 15, 2003
ELECTRICAL SYSTEM:WIRING
VEHICLE STALLED AT 35 MPH AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE MECHANIC DETERMINED INSULATION ON THE WIRING HARNESS HAD DETERIORATED AND CAUSED A SHORT. *AK MULTIPLE SHORTS OCCURRED AS THE INSULATION THROUGHOUT THE WIRING HARNESS HAD BADLY DETERIORATED. THE ENGINE STALLED TWICE. IT WAS DETERMINED THAT THE ENTIRE WIRING HARNESS NEEDED TO BE REPLACED. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037590September 10, 2003
ENGINE AND ENGINE COOLING:ENGINE, STRUCTURE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
IN MARCH OF 2002 THE DASH STARTING COMING UNGLUED AND ROLLING UP, WHICH CAUSED MY DEFOGGER TO POP OUT AND NOT DEFOG MY WINDSHIELD CORRECTLY. THE CAR ALSO STALLS OUT WHEN TAKING OFF FROM A STARTING POSITION OR CHANGING TO PASSING GEAR. THE ENGINE HAS TO THEN BE SHUT OFF AND RESTARTED FOR IT TO CLEAR UP. THIS WILL LAST ABOUT 30 MINUTES BEFORE IT HAPPENS AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038227September 4, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING VEHICLE WOULD SUDDENLY STALL. THIS WAS CAUSED BY THE TIMING BELT COMING OFF THE CRANK SHAFT PULLEY. THIS PROBLEM OCCURRED SEVERAL TIMES. THE BELT HAD BEEN REPLACED, BUT DEALERSHIP WAS UNABLE TO REMEDY THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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