Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10588616May 15, 2014
SEATS
WHILE DRIVING THE DRIVER SEAT WENT BACK TAKING MY FOOT OFF THE PEDAL. THIS HAPPENS ALL THE TIME. I HAVE TRIED TO DEACTIVATE THE EASY EXIT PROGRAM BUT I HAVE NOT BEEN ABLE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587611May 10, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STRUCTURE:BODY
INFO COPIED FROM WEBSITE IS WHAT HAPPENED TO ME WHILE I WAS UNLOADING MY CAR IN MY GARAGE. THE BEST WE CAN TELL IS THAT THE RIGHT STRUT/ARM SEIZED AND THE HINGE PINS BROKE, CAUSING THE HATCH TO FALL OFF. WE DON'T HAVE IT IN THE SHOP YET. IT WILL HAVE TO BE TOWED. ********* NHTSA ACTION NUMBER : RQ08003NHTSA RECALL CAMPAIGN NUMBER : N/A VEHICLE MAKE / MODEL: MODEL YEAR(S): MERCURY / MOUNTAINEER 2004 MANUFACTURER(S) : FORD MOTOR COMPANY COMPONENT(S) : STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE VISIBILITY:GLASS, SIDE/REAR SUMMARY: THIS INVESTIGATION WAS OPENED ON JUNE 23, 2008, BASED ON 34 COMPLAINTS INVOLVING EIGHT INJURIES IN WHICH THE REAR LIFTGATE GLASS HATCH ON MODEL YEAR 2004 FORD EXPLORERS OR MERCURY MOUNTAINEERS BROKE OFF AND FELL, USUALLY WHILE INDIVIDUALS WERE OPERATING THE GLASS HATCH OR LOADING OR UNLOADING ITEMS FROM THE REAR OF THE VEHICLE. FORD CONDUCTED RECALL 04V-442 IN 2004 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 2002 AND CERTAIN MODEL YEAR 2003 FORD EXPLORERS AND MERCURY MOUNTAINEERS. THE INFORMATION FORD PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT FAILURES WITH 2004 VEHICLES WERE PRIMARILY LIFTGATE GLASS HATCH HINGE FAILURES RELATED TO CORROSION AT THE HINGE PIN, WHEREAS THE FAILURES THAT PROMPTED THE RECALL WITH THE EARLIER MODELS WERE PRIMARILY RELATED TO PROBLEMS WITH THE GLASS HATCH'S STRUTS OR FRACTURE OF A PRIOR HINGE DESIGN AT THE BOSS/BOLT CONNECTION AT THE GLASS. ODI'S REVIEW OF FORD'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2004 VEHICLES INDICATES THAT THESE RATES ARE SIGNIFICANTLY LOWER THAN THOSE FOR THE RECALLED POPULATION. A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME. ODI WILL CONTINUE TO MONITOR COMPLAINTS AND TAKE APPROPRIATE ACTION AS NECESSARY. THIS INVESTIGATION IS CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585755April 30, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH WITH THE CRUISE CONTROL ACTIVATED THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE CRUISE CONTROL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABUT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 138,800. UPDATED 06/17/14*LJ UPDATED 8/25/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584589April 24, 2014
STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FIBERGLASS ON THE TAILGATE CRACKED AND DETACHED FROM THE VEHICLE. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584401April 23, 2014
POWER TRAIN
WHILE DRIVING MY VEHICLE THE O/D LIGHT STARTS FLASHING VERY FAST. I CAN HEAR THE VEHICLE REVVING AS I AM PRESSING ON THE GAS. ALL OF A SUDDEN A HARD POP AND THEN THE VEHICLE STARTS TO ACCELERATE. I TRY TO CONTINUE HOME AND THE VEHICLE GETS TO AROUND 30 MPH AND DOES IT AGAIN, AS TIME GOES ON (SAME DRIVE) IT GETS HARDER TO SHIFT INTO GEAR AROUND 20 MPH AND STAYS AT THAT SPEED. VEHICLE IS A 2002 MERCURY MOUNTAINEER WITH 150,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584496April 23, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT MOVED BACK INDEPENDENTLY AND THE DOME LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE UNKNOWN REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583358April 17, 2014
STRUCTURE:BODY
WAS LOOKING AT MY VEHICLE WHEN I NOTICED THE CRACK FROM THE TOP TO BOTTOM OF LIFT GATE, NEXT TO MERCURY EMBLEM. NO ACCIDENT OR COLLISION, IT WAS SITTING IN MY DRIVEWAY. AFTER READING ONLINE THERE ARE NUMEROUS REPORTS OF THE SAME EXACT OCCURRENCE ON THE LIFT GATES OF FORDS, MERCURY AND LINCOLNS. PLEASE ISSUE A RECALL IN FAIRNESS SO THAT WE MAY ALL HAVE OUR VEHICLES REPAIRED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582968April 15, 2014
STRUCTURE:BODY
ON THE LIFTGATE, CRACKED BETWEEN BOTTOM OF GLASS AND THE EDGE OF THE WINDOW HATCH. IT CRACKED AFTER A FEW YEARS, AND CONTINUES TO DETERIORATE. NOW WE HAVE CONSTANT WARNING BEEPS, THIS IS A REAL PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578976April 10, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXHIBITED A FORWARD JERKING MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOLENOID BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE DEFECT WAS NOT REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000. UPDATED 5/15/14*CN..UPDATED 05/21/14 *BF UPDATED 06/2/2014 *JS UPDATED 8/17/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576197April 1, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ENGINE OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574800March 25, 2014
SERVICE BRAKES
FROM: TIER 1 EMAIL - [XXX] SENT: THURSDAY, MARCH 20, 2014 8:57 AM TO: [XXX]SUBJECT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018 [XXX], MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER. FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS. [XXX]FORD MOTOR COMPANY ------------------- ORIGINAL MESSAGE ------------------- FROM: GENERIC - CRC CONTACT RECEIVED: 3/18/2014 5:45 PM TO: TIER 1 EMAIL - CRCFMC WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 38000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME : N/A INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572788March 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572695March 16, 2014
STRUCTURE:BODY
THERE IS A CRACK IN THE LIFT GATE WHICH OCCURRED OVER TIME FOR NO APPARENT REASON AS THERE WAS NO ACCIDENT OR COLLISION OF ANY KIND WITH MY MOUNTAINEER. I UNDERSTAND THAT THERE HAVE BEEN OTHER COMPLAINTS ON THIS. THE MERCURY DEALERSHIP WHERE I PURCHASED AND SERVICED MY MOUNTAINEER ARE OUT OF BUSINESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569451March 14, 2014
STEERING
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE STEERING COLUMN GEAR SHIFTER BECAME FRACTURED WHILE ATTEMPTING TO SWITCH THE TRANSMISSION FROM PARK TO REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WERE IT WAS DIAGNOSED AND REPAIRED. THE CONTACTED INDICATED THAT THE ENTIRE STEERING COLUMN WAS REPLACED. THE CONTACT STATED THAT THE VEHICLE RECENTLY EXPERIENCED THE SAME DEFECT BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568476March 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE PARKED, A SMALL AMOUNT OF RADIATOR FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE RADIATOR WAS REPLACED FOUR DIFFERENT TIMES. IN ADDITION, THE DEALER INFORMED THE CONTACT THAT THE FAN MOTOR WOULD NEED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568176March 10, 2014
SEATS
I WAS DRIVING DOWN THE ROAD AT 75 MPH AND THE DRIVERS SEAT MOVED BACK TO THE EASY EXIT POSITION AND THE LIGHT CAME ON. THIS ALSO HAPPENED TO MY 16 YEAR OLD DAUGHTER AS SHE WAS DRIVING THE VEHICLE TO THE STORE THE OTHER DAY AND REALLY FRIGHTENED HER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566111February 26, 2014
SEATS, ELECTRICAL SYSTEM
WHILE DRIVING, DOME LIGHT ILLUMINATED AND DRIVER'S SEAT MOVED TO FARTHEST POSITION BACK AS IF EXITING THE VEHICLE. THIS PROBLEM IS HAPPENING MORE FREQUENTLY WHILE DRIVING. THIS PROBLEM ALSO HAPPENS WHEN TURNING ON HEADLIGHTS OR MOVING GEAR SELECTOR FROM PARK TO DRIVE OR REVERSE. IT IS INTERMITTENT, BUT HAPPENS DAILY. A PERSON SHORTER THAN I, WILL LOOSE CONTACT WITH BREAK AND ACCELERATOR PEDALS. TAPPING ON KEYS MAY RETURN SEAT TO A MORE FORWARD POSITION. AS AN ENGINEER, I SEE THIS AS A MANUFACTURER'S SAFETY ISSUE THAT SHOULD BE RESOLVED BY THE MANUFACTURER AND NOT THE CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565841February 25, 2014
SEATS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IF I HIT A BUMP OR POTHOLE WHILE DRIVING, THE DRIVER'S SEAT MOVES TO THE EASY EXIT POSITION THE DOME LIGHTS COME ON. HAPPENS ALSO IF YOU BUMP THE STEERING WHEEL OR IF YOU TOUCH THE KEY WHEN IT IS IN THE IGNITION. IT HAS HAPPENS WHILE BACKING OUT IN DRIVE. STALLED THE ENGINE TWICE. TURNING THE KEY SLIGHTLY WILL PUT THE SEAT BACK INTO THE SET POSITION. I AM ONLY 5' 5", SO WHEN THE SEAT GOES BACK WHILE I AM DRIVING, I AM MOVED TOO FAR AWAY FROM THE STEERING WHEEL AND THE BRAKE AND GAS PEDALS. MECHANIC INSPECTION INDICATES IT IS A PROBLEM WITH THE IGNITION SWITCH AND HAS QUOTED IT AS A $203 REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565323February 21, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
ALL OF A SUDDEN WITH NO WARNING MY INTERIOR DOME LIGHTS, POWER WINDOWS AND FRONT AND BACK WINDSHIELD WIPERS DIDN'T FUNCTION. I WAS DRIVING IT STARTED TO RAIN AND I COULD SEE VERY WELL WITHOUT FUNCTIONING WIPERS. I HAD TO PULL OVER TO THE SIDE OF THE ROAD. I FIGURE THAT A FUSE MIGHT HAVE BLOWN BUT WHEN I CHECKED ALL FUSES THEY SEEM TO BE OK. I WAS REVIEWING A RECALL FOR A 1999 MOUNTAINEER FOR A GEM PROBLEM. ALTHOUGH MY VEHICLE IS A 1998, COULD THIS PROBLEM BE SIMILAR TO THE 1999 RECALL. IT APPEARS TO HAVE ALL THE SIMILAR SYMPTOMS . IS IT POSSIBLE THAT MY 1998 MOUNTAINEER HAS A RECALL FOR THE SAME PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565088February 20, 2014
UNKNOWN OR OTHER
THE PROBLEM I HAVE IS THAT THE OIL FILTER DRAIN SLEEVE HAS CUT INTO THE OIL PRESSURE SENCER WIRE CLUSTER SO MY CAR IS READING LOW OIL PRESSURE BUT HAS SUFFENCT PRESSURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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