Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10617975July 31, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE OF THE VEHICLE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617059July 29, 2014
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER, POWER TRAIN
FIRST OFF WHEN I BOUGHT THE VEHICLE THE REAR WIPER DOES NOT WORK. SECONDLY WHEN YOU PUT THE VEHICLE IN REVERSE IT JOLTS BEFORE GOING INTO REVERSE. FINALLY IT ONLY LET'S YOU PUT SO MUCH OF FUEL INTO THE GAS TANK AT A TIME BEFORE STOPPING THE FUEL FLOW INTO THE GAS TANK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615030July 21, 2014
VEHICLE SPEED CONTROL
THIS IS NOT THE FIRST TIME THIS HAS HAPPENED! WE WERE DRIVING WHEN MY HUSBAND SET THE CRUISE CONTROL AND IT STALLED OUR VEHICLE! HE SET IT FOR 45 MPH AND IT JUST SHUT THE CAR DOWN! THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WE SET IT FOR 35 MPH AND IT STALLED THE VEHICLE WE NOTIFIED THE COMPANY WE GOT THE CAR FROM AND THEY TOLD US THERE WAS NOTHING WRONG WITH IT WHEN THEY DROVE IT AND SET THE CRUISE CONTROL! WE TOLD THEM THAT IT HAPPENED SEVERAL TIMES! AND I REFUSE TO PAY FOR SOMETHING NOW THAT MY CAR IS NO LONGER UNDER WARRANTY WHEN THE PLACE I GOT THE SUV FROM WAS AWARE OF THE ISSUE, I SEEN THAT THERE WERE A LOT OF OTHER COMPLAINTS ABOUT THIS HAPPENING, WHAT IS MERCURY WAITING FOR? SOMEONE TO GET KILLED!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611000July 16, 2014
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE TRAVELING ON A MAJOR HIGHWAY, THE ACCELERATOR PEDAL BECAME STUCK. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE ENGAGED AND THE ACCELERATOR PEDAL HAD TO BE DEPRESS SEVERAL TIMES IN ORDER TO RELEASE IT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610170July 13, 2014
STEERING, POWER TRAIN
VEHICLE WAS PARKED. AFTER STARTING THE VEHICLE, WITH FOOT ON BRAKE PEDAL AND PARKING BRAKE RELEASED, I ATTEMPTED TO SHIFT FROM PARK INTO DRIVE AND THE GEARSHIFT BROKE OFF IN MY HAND. VEHICLE HAD TO BE TOWED TO DEALERSHIP AND I AM AWAITING THE ESTIMATE FOR REPAIR COSTS. THIS IS MY SECOND FORD SUV TO DO THIS AFTER 80K MILES. THE REPAIR HAVE BEEN GOING FOR AROUND $1300 OR MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609479July 9, 2014
ENGINE, VEHICLE SPEED CONTROL
THE ENGINE HAS SHUT OFF TWICE WHILE DRIVING USING CRUISE CONTROL. THE FIRST TIME I WAS ABLE TO GET TO THE SIDE OF ROAD AND RESTART IT.. THE SECOND TIME I PUT IT IN NEUTRAL AND RESTARTED IT WHILE MOVING. I AM AFRAID TO USE THE CRUISE CONTROL NOW - IF THERE HAD BEEN ONCOMING TRAFFIC WE WOULD'VE HAD A HEAD-ON COLLISION AS I WAS ON A CORNER AND WENT INTO THE OTHER LANE. WHEN THE ENGINE SHUTS OFF, THE POWER STEERING IS GONE LEAVING IT VERY DIFFICULT TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609098July 8, 2014
SEATS, ELECTRICAL SYSTEM, ENGINE
ENGINE WILL NOT TURN OVER. ALL ELECTRONICS WORK. KEEP TURNING IGNITION KEY ON AND OFF SOMETIMES IT WILL START IN A FEW MINUTES OTHER TIMES IT HAS TO SIT FOR A HALF HOUR OR MORE. DOME LIGHT WILL COME ON FOR NO REASON. AFTER READING OTHERS HAVING SAME ISSUES, I TURNED ON EASY ACCESS AND SLIGHTLY TURNED IGNITION KEY AND SURE ENOUGH THE SEAT WENT BACK AND DOME LIGHT CAME ON. THIS VEHICLE HAS BEEN TO A FORD DEALER NUMEROUS TIMES, ONCE TOWED, AND THEY CAN'T SEEM TO DUPLICATE THE PROBLEM. THANKS TO THIS WEBSITE I NOW HAVE MORE INFORMATION AND HOPEFULLY WILL BE ABLE TO GET THIS ON GOING ISSUE FIXED. THE EASY ACCESS IS ALWAYS TURNED OFF. THE NO CRANK NO START IS THE BIG PROBLEM BECAUSE I CAN'T GO ANYWHERE FOR JUST A HALF HOUR AND BE CONFIDENT IT WILL START. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608724July 7, 2014
UNKNOWN OR OTHER, POWER TRAIN
VEHICLE WILL NOT SHIFT OUT OF PARK. SHIFT IS LOCKED INTO PARK AND WILL NOT SHIFT TO ANY GEAR AND DEPRESSING LEVER BUTTON AND BRAKE WILL NOT RELEASE OUT OF PARK. I PURCHASED THE VEHICLE FROM HUNTINGTON FORD IN ROCHESTER HILL AND BOUGHT THE EXTENDED WARRANTY AND WAS TOLD BY FORDS SERVICE DEPARTMENT THIS IS NOT COVERED AND WOULD COST $500.00 JUST FOR THE PART. AFTER RESEARCHING THIS PROBLEM I HAVE NOTICED OTHER COMPLAINTS ABOUT THIS ISSUE THAT THE CAR WILL NOT MOVE OUT OF PARK. THIS SEEMS LIKE IT MAY BE A DEFECT BECAUSE I HAVE NEVER EXPERIENCED THIS PROBLEM OUT OF MANY VEHICLES I HAVE OWNED FOR YEARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608706July 7, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE LATCH ON THE HATCH BACK FRACTURED. THE CONTACT OPENED THE DOOR AND THE DOOR CAME DOWN AND STRUCK HER HEAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10606409June 27, 2014
SEATS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED THIS USED VEHICLE WHICH IS IN EXCELLENT SHAPE AND I LOVE EVERYTHING ABOUT IT EXCEPT THE SEAT ISSUE. AFTER HAVING THE CAR FOR ABOUT A WEEK THE POWER SEAT STARTED MOVING ON ITS OWN. THE INTERIOR LIGHTS WILL COME ON AND THE ACTUAL NAVIGATION/RADIO SYSTEM AND DRIVING LIGHTS DIM. I HAVE LOOKED ONLINE AND THIS SEEMS TO BE A CONSTANT PROBLEM AND IS BASICALLY THE IGNITION AREA THAT NEEDS TO BE REPLACED. I HAVE ALMOST BEEN IN A FEW ACCIDENTS BECAUSE OF THIS AND HAVE 2 SMALL CHILDREN. MY MOTHER HAD TO DRIVE MY CAR ONE DAY AND SHE PULLED OVER IN COMPLETE FEAR BECAUSE OF ALMOST WRECKING. THERE HAS TO BE SOME TYPE OF RECALL TO FIX THIS PROBLEM. EVERY BUMP YOU HIT THIS HAPPENS NOW. MULTIPLE TIMES IN A 10 MIN DRIVE. IT IS SERIOUSLY DANGEROUS. PLEASE RESPOND ASAP! THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604798June 20, 2014
SEATS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE AUTOMATIC DRIVER'S SEAT WOULD MOVE INDEPENDENTLY AND THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY. THIS FAILURE CONTINUED TO OCCUR FOR A MONTH. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598164June 13, 2014
ELECTRICAL SYSTEM
I AM DISABLE ON JUNE 11, 2014 I WAS TRAVELING ABOUT 35 MPH AND SUDDENLY FLAMES GUSHED FROM THE DASH I STOPPED THE IGNITION WOULD NOT TURN OFF FIRE WIPPED MY RIGHT SIDE AND I BROKE MY ANKLE TRYING TO GET OUT OF THE CAR. *JS
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10597822June 12, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE DRIVER'S SEAT MOVED BACKWARD INDEPENDENTLY AS ALL OF THE INDICATOR LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT INADVERTENTLY TOUCHED THE IGNITION SWITCH AND THE SEAT MOVED TO ITS NORMAL POSITION. THE CONTACT WAS ABLE TO CONTINUE DRIVING BUT THE FAILURE RECURRED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND ONCE IT WAS RESTARTED IT RESUMED NORMAL OPERATION. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 73,800 AND THE CURRENT MILEAGE 74,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596644June 6, 2014
SEATS
WHILE DRIVING THE POWER DRIVERS SEAT BEGAN TO MOVE BACK AS IF THE CAR HAD BEEN SHUT OFF. IT HAS OCCURRED SEVERAL TIMES. I HAVE FOUND THAT BY MOVING THE IGNITION KEY THE SEAT RETURNS TO THE DRIVING POSITION. THE DANGER IS TWOFOLD 1. IT PUTS THE DRIVER IN AN UNSAFE POSITION. 2. IT COULD EASILY CAUSE A SEVERE ACCIDENT. I AM TAKING THE CAR TO A FORD DEALER TO HAVE IT CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595676June 2, 2014
SEATS, ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
WHILE DRIVING THE VEHICLE, THE SEAT SUDDENLY WENT ALL THE WAY BACK AND THE INTERIOR LIGHTS CAME ON. AFTER A MOMENT, THE SEAT WENT BACK TO NORMAL POSITION AND THE LIGHTS WENT BACK OUT. THIS HAS HAPPENED SEVERAL TIMES SINCE THEN, WE FINALLY FIGURED OUT IT WAS THE IGNITION, WITH THE CAR ACTING LIKE THE KEY JUST GOT PUT IN THE IGNITION OR JUST PULLED OUT, AND THE SEAT MOVING ALL THE WAY BACK FOR EASIER INGRESS/EGRESS AND THE COURTESY LIGHTS COMING ON. SINCE I AM ONLY 5 FOOT 2 INCHES, WHEN THE SEAT MOVES BACK I CAN NO LONGER REACH THE PETALS, A VERY DANGEROUS SITUATION WHILE DRIVING. I HOPE THIS GETS FIXED BEFORE SOMEBODY GETS HURT, AS I HAVE A COUPLE FRIENDS WITH MOUNTAINEERS, ONE IS THE SAME YEAR, WHO HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593341May 22, 2014
SUSPENSION:REAR:AXLE:SPINDLE, SUSPENSION
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE TRAVELING 50 MPH, THERE WAS AN ABNORMAL NOISE AND BURNING ODOR EMITTED FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED. THE FAILURE OCCURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL AND THE AXLES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,530 AND THE CURRENT MILEAGE WAS 131,619.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593250May 21, 2014
POWER TRAIN, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE WHILE REVERSING AND TURNING LEFT OR RIGHT, THE REAR END OF THE VEHICLE WOULD SHUTTER. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED TO A LOUD NOISE WHILE IN DRIVE OR REVERSE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592417May 19, 2014
SEATS, ELECTRICAL SYSTEM:IGNITION
HAVE A 2009 MERCURY MOUNTAINEER WITH 71,000 MILES. IN THE PAST 10 DAYS, HAVE HAD FOUR INCIDENTS WHERE, WHILE DRIVING, THE DRIVER'S SIDE POWER FRONT SEAT HAS SUDDENLY REVERTED TO THE EASY EXIT POSITION. WE BOUGHT THIS CAR USED WITH 22,000 MILES. HAVE HAD THE CAR FOR FOUR YEARS. MY WIFE AND I ARE TALL; HOWEVER, EVEN AT THAT, WHILE DRIVING AT SPEEDS BETWEEN 55-70 (ON TURNPIKES AND MAJOR HIGHWAYS), THIS IS STILL AN ISSUE. TOOK CAR TO A FORD DEALER IN READING, PA - ON A SATURDAY (MAYBE THEY DON'T DO AS MUCH INTENSIVE DIAGNOSTICS ON WEEKENDS?) RECENTLY WHO FOUND NO ISSUES ALTHOUGH THEY INDICATED OTHER MOUNTAINEERS OF THE 2002 OR 2005 MODELS HAD SIMILAR ISSUES AND IT APPEARED TO BE AN PROBLEM WITH THE IGNITION SWITCH. DID NOT GET THE IGNITION REPLACED BUT THE SEAT MOVED AGAIN TODAY WHILE MY WIFE DROVE THE CAR. WILL GO BACK TO THE FORD DEALER DURING THE WEEK TO GET MORE INTENSIVE DIAGNOSTICS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588838May 16, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH OVER A SPEED BUMP, THE IGNITION SWITCH MALFUNCTIONED AND CAUSED THE SEAT TO MOVE IN REVERSE. ADDITIONALLY, THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588600May 15, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH AND SUDDENLY ALL OF THE INSTRUMENTAL PANEL LIGHTS INCLUDING THE "DOOR AJAR" LIGHT ILLUMINATED ON AND OFF THEN SUDDENLY THE VEHICLE STALLED . IMMEDIATELY AFTER THE FAILURE OCCURRED THE CONTACTS DOME LIGHTS DID NOT DISENGAGE. THE CONTACT TOOK HER VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FAILURE WAS CAUSED BY AN UNKNOWN ELECTRICAL FAILURE. BOTH THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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