Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10640980October 2, 2014
WHEELS, STEERING, VEHICLE SPEED CONTROL, POWER TRAIN
I HAD PICKED UP MY KIDS FROM DAYCARE AND I PUT MY VEHICLE IN REVERSE AND BACKED UP. WHILE BACKING UP I HEARD A LOUD POP AND I GOT OUT TO SEE BUT THERE WAS NOTHING VISIBLE. SO I PUT THE VEHICLE IN DRIVE AND AS I WAS GOING DOWN THE STREET MY VEHICLE AXLE BROKE AND MY TRUCK HIT THE STREET IN THE MIDDLE OF TRAFFIC. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID IT WAS MY AXLE AND MY DIFFERENTIAL HAD BROKEN ALSO, AM I AM LUCKY THAT I DIDN'T HAVE A BAD ACCIDENT WITH THE EXTEND OF THE DAMAGE OF THE DIFFERENTIAL. AFTER I FIXED THAT AND IT COST $2900. THAT STILL DID NOT FIX THE PROBLEM AND I HAD TO REPLACE THE TRANSFER CASE. THEN ALL THREE OF MY CADILLAC CONVERTERS HAD TO BE REPLACED. I HAVE HAD PROBLEM AFTER PROBLEM AND OH YEAH THE BACK REAR GATE HAS BEEN CRACKED LIKE THE MONTH AFTER I BOUGHT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640349September 30, 2014
STRUCTURE:BODY
PLASTIC/FIBERGLASS LIFTGATE CRACKED AROUND EMBLEM. THIS PROBLEM STARTED A FEW YEARS AGO AND HAS COMPLETELY CRACKED IN HALF. FORD EXPLORER HAD THE SAME PROBLEM AND HALF OF IT FLEW OFF WHILE DRIVING VEHICLE IN COMMUTE TRAFFIC....SEEMS THIS WOULD POTENTIALLY OPEN FAMILY MEMBER UP TO LEGAL LITIGATION IF THIS PART CAUSED AN ACCIDENT. THIS IS AN ONGOING PROBLEM WITH THIS VEHICLE AND SIMILAR WITH DIFFERENT NAME PLATE. THIS IS THE SECOND VEHICLE THAT THIS HAS HAPPENED TO IN OUR FAMILY. FIRST A FORD EXPLORER XLT AND NOW THE MERCURY MOUNTAINEER. FORD IS AWARE OF THIS PROBLEM AND HAS ELECTED TO ADDRESS THIS ISSUE. BODY FLEX AT THE LIFTGATE CAUSES GREAT STRESS TO PLASTIC/FIBERGLASS LIFTGATES. JUST LOOK AROUND AT FORD AND MERCURY AND LOOK AT LIFT GATE.....NOT HARD TO MISS.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640345September 30, 2014
STRUCTURE:BODY
REAR HATCH HINGE BROKE WHILE OPENING BACK GLASS OF HATCH, NEARLY FELL ON SPOUSE WHILE OPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637899September 29, 2014
ENGINE AND ENGINE COOLING
2006 MERCURY MOUNTAINEER. CONSUMER WRITES IN REGARDS TO FAILURE OF THE WATER MANIFOLD HOUSING. *SMD THE CONSUMER STATED HE WAS DRIVING 70 MPH, WHEN THE ENGINE LIGHT ILLUMINATED. THE VEHICLE BEGAN TO OVERHEAT AND STEAM WAS COMING FROM UNDER THE HOOD. THE WATER MANIFOLD HOUSING HAD COME APART, ALLOWING WATER TO BOIL OUT. THE HOUSING WAS PLASTIC AND MADE OF TWO PARTS. THE TOP AND BOTTOM WERE GLUED TOGETHER AND WITHIN THE TOTAL CIRCUMFERENCE OF ABOUT 18 INCHES, THERE WERE ONLY THREE BOLTS BETWEEN THE TOP AND BOTTOM HOUSINGS TO SECURE THE TWO PARTS TOGETHER, EXCEPT THE GLUE. THE CONSUMER BELIEVED THE CONSTRUCTION WAS NOT ENOUGH TO KEEP THEM FROM SEPARATING UNDER PRESSURE. IT APPEARED, THE DESIGN CREATED A TENDENCY FOR THE TOP PLATE TO PULL AWAY FROM THE LOWER HOUSING. THE CONSUMER ATTEMPTED TO INSTALL A NEW HOUSING, BUT HE DISCOVERED THE ENGINE WAS MISFIRING, SO THE VEHICLE HAD TO BE TOWED TO THE DEALER, WHERE THE LONG BLOCK ASSEMBLY WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639005September 25, 2014
STEERING, ELECTRICAL SYSTEM
I WENT TO TAKE MY VEHICLE FOR EMISSIONS TEST AND OIL CHANGE AND WHEN I WENT TO MOVE THE GEAR SHIFT FROM PARK TO DRIVE, IT JUST DANGLED IN THE AIR. I FOUND THIS TOTALLY UNBELIEVABLE!!!!!, NEEDLESS TO SAY, MY KEY WAS STUCK IN THE IGNITION DUE TO IT BEING STUCK IN PARK. I HAD TO HAVE IT TOWED AND STEERING COLUMN REPLACED. THEN YESTERDAY WHILE HAVING THE BRAKES FIXED AND TRYING TO HAVE IT TEST DRIVEN, THE KEY WAS STUCK IN THE IGNITION AGAIN AND NOT ABLE TO MOVE TO THE ENGINE START POSITION. THIS IS RIDICULOUS, IT NEEDS TO BE SOMETHING DONE ABOUT THIS SITUATION SINCE THIS IS AT SOME POINT, CAUSE AN INJURY. FORTUNATELY, BOTH TIMES MY VEHICLE WAS PARKED. BUT WHAT IF SOMEONE ELSE ISN'T? PLEASE HELP US OUT. THESE ARE NICE VEHICLES AND THIS IS GIVING THEM A BAD REP. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637710September 20, 2014
SEATS, ELECTRICAL SYSTEM
WHILE DRIVING, I MOVED MY FOOT FROM THE ACCELERATOR TO THE BRAKES, AND MY KNEE BRUSHED ALONG THE KEY FOB DANGLING FROM THE IGNITION SWITCH. THE SEATS THEN AUTOMATICALLY RETRACTED TO THE REAR POSITION. THIS HAS NOW HAPPENED FOUR TIMES, AND SEEMS TO BE EXTREMELY DANGEROUS--PARTICULARLY BECAUSE IT HAPPENS WHEN MOVING MY FOOT TO THE BRAKE. WHILE I REACTED QUICKLY ENOUGH IN THESE NORMAL INCIDENTS, IF I WAS BRAKING TO AVOID AN ACCIDENT, I DOUBT I'D BE SO LUCKY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637615September 19, 2014
POWER TRAIN
MY VEHICLE'S WARRANTY IS 5 YEARS/60,000 MILES. SINCE THIS WEEK I HAVE HEARD A METAL SCRATCH NOISE FROM THE VEHICLE DURING DRIVING ON THE ROAD. I BROUGHT MY VEHICLE TO FORD DEALERSHIP SHOP, IT IS FOUND THAT REAR AXLE SEAL HAS BEEN DAMAGED WITH OIL LEAKAGE. UNFORTUNATE, THE REPAIR IS NOT COVERED BY WARRANTY BECAUSE IT HAS BEEN 5 YEAR, ALTHOUGH THE MILEAGE IS ONLY 43500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633673September 16, 2014
SEATS
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE SEAT INTERMITTENTLY MOVED BACKWARDS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633185September 15, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 3 MPH, THE HIGH TEMPERATURE AND LOW OIL WARNING INDICATORS ILLUMINATED. THE OIL PRESSURE GAUGE DROPPED TO ZERO AND A LOUD NOISE WAS HEARD. THE CONTACT MERGED THE VEHICLE TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE CONTACT CHECKED THE OIL LEVEL AND OBSERVED THAT THE OIL WAS FULL. THE CONTACT RESTARTED THE VEHICLE AND THE NOISE WAS STILL PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN NOTICED THAT THERE WERE METAL SHAVINGS IN THE ENGINE OIL AND THE ENGINE NEEDED TO BE REPLACED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633440September 15, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON THE BALTIMORE-WASHINGTON PARKWAY (295 N ) NORTHBOUND, CHANGED LANES TO THE LEFT AND ACCELERATED. THE GAS PEDDLE WAS PUSHED TO THE FLOOR, STAYED THERE AND WOULD NOT RELEASE. I STOOD ON THE BRAKES, BUT ONLY SOMEWHAT SLOWIED THE ACCELERATION. THE VEHICLE CONTINUED UNTIL WE REACHED ABOUT 80MPH AND COMING CLOSE TO REAR ENDING THE VEHICLE IN FRONT OF ME. I WENT OFF ON THE SHOULDER AND TURNED OFF THE IGNITION KEY TO GET THE VEHICLE STOPPED. THE BRAKE OVERHEATED BRAKES. I COULD NOT SEE A PROBLEM. THIS WAS NOT CAUSED BY A FLOOR MAT. THE PEDAL WAS STUCK TO THE FLOOR. I WIGGLED AND PULLED AND IT COME BACK UP WITH A POP. IN DAYLIGHT THE NEXT DAY, I INSPECTED THE PEDAL AND PUSHED IT DOWN. IT AGAIN WENT TO THE FLOOR AND STAYED THERE. I SLID UNDER THE DASH AND FOUND THAT THE HORIZONTAL PIN THAT HOLDS THE PEDAL TO THE FLOOR BRACKET HAD BACKED OUT SIDEWAYS FROM RIGHT TO LEFT, ALLOWING THE PEDAL TO GO SOMEWHAT SIDEWAYS AND THE MOTOR FOR THE ADJUSTABLE PEDAL ASSEMBLY HAD CAUGHT ON A METAL BRACKET KEEPING THE PEDAL FROM RETURNING TO THE UP POSITION. I REMOVED THE PEDAL ASSEMBLY AND INSPECTED THE PROBLEM. THIS IS POOR ENGINEERING AND THERE SHOULD BE A RECALL.. THERE ARE NO CLIPS OR PINS TO HOLD THE PEDAL PIN IN PLACE ! ! ! THE ASSEMBLY RELIES ON SLIGHT INTERFERENCE BETWEEN SPLINES ON THE PIN AND SPLINES INSIDE WHERE IT GOES THROUGH THE PEDAL. WHAT HAPPENED WAS, THAT OVER A PERIOD OF TIME, FROM THE PEDAL WIGGLING, THE PIN BACKED OUT.FROM USE, ON ITS OWN. AGAIN, THIS NOT SUFFICIENT TO KEEP THE PEDAL ASSEMBLED. IT NEED CLIPS ON BOTH ENDS OR COTTER PINS ON BOTH ENDS OF THE PIN ASSEMBLY. A CONCERN IS THE USE OF PLASTIC BRACKET TO MOUNT THE PEDAL TO THE FLOOR. IN MY PAST EXPERIENCE, THE MOUNTING BRACKETS HAD BEEN MADE OF METAL. PLASTIC FATIGUES FASTER THAN METAL AND IS PRONE TO CRACKING AND BREAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631778September 9, 2014
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER SEAT WOULD MOVE BACK INDEPENDENTLY AND PREVENTED THE CONTACT FROM REACHING THE ACCELERATOR AND BRAKE PEDALS. THE FAILURE OCCURRED IF THE KEYS WERE INADVERTENTLY TOUCHED OR WHEN DRIVING OVER A BUMP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631981September 9, 2014
VISIBILITY:REAR WINDOW WIPER/WASHER, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFTGATE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND THE TECHNICIAN STATED THAT THE LIFTGATE AND WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629348August 29, 2014
STEERING
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE DRIVING 45 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628017August 25, 2014
POWER TRAIN
WHEN AT CRUISING SPEED TRANS FEELS LIKE IT IS SURGING AS IF TRYING TO DOWNSHIFT BUT NEVER QUITE DOES, FROM A DEAD STOP TRANS SOMETIMES FEELS LIKE IT CANNOT PULL VEHICLE'S WEIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625842August 17, 2014
ENGINE, VEHICLE SPEED CONTROL
USING CRUISE CONTROL GOING DOWN A SLIGHT GRADE THE ENGINE DIED. THIS HAS HAPPENED MULTIPLE TIMES IN THE LAST FEW MONTHS, SO NOW I KNOW TO PUT THE VEHICLE IN NETURAL WHILE STILL MOVING AND RE-START THE ENGINE, THEN PULL BACK DOWN INTO DRIVE. THIS ISN'T EASY TO DO, SO BE CAREFUL NOT TO PUT IN REVERSE OR PARK WHILE TRYING TO RE-START THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620795August 8, 2014
ENGINE AND ENGINE COOLING
HAD A LEAK IN MY RADIATOR WHEN THE TRUCK HAD LESS THEN 25,000 (SUMMER OF 2009?) MILES LOGGED ON IT. TOOK IT TO THE DEALERSHIP AND THEY REPLACED IT FOR FREE BECAUSE IT WAS UNDER WARRANTY. AGAIN THIS SPRING, WITH MY ODOMETER AT 52000 MILES, IT HAS ANOTHER LEAK AND I WAS QUOTED $800 TO GET IT REPLACED BECAUSE IT IS NO LONGER UNDER WARRANTY. THIS IS B.S.! OBVIOUSLY IT IS A KNOWN PROBLEM. I HAVE NOT HAD IT FIXED YET BECAUSE I DON'T HAVE THE TIME TO LEAVE IT AT THE DEALERSHIP, OR THE $800 TO REPLACE A RADIATOR THAT SHOULD NOT NEED TO BE REPLACED AFTER SUCH A SHORT AMOUNT OF USE. THIS ISSUE NEEDS TO BE RECTIFIED BY FORD! IT HAS MADE ME NEVER WANT TO BUY ANOTHER FORD VEHICLE, EVER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619404August 6, 2014
AIR BAGS, SEATS, STEERING
ONCE THE KEY IS INSERTED THE SEAT WILL MOVE INTO POSITION AND THE INTERIOR LIGHTS TURN OFF. THAT IS WHAT SHOULD HAPPEN. WHAT HAPPENS IS MY KNEE NUDGES THE KEY THE CAR WILL THINK I HAVE TAKEN THE KEY OUT AND WILL TURN THE INTERIOR LIGHTS ON AND MOVE MY SEAT ALL THE WAY BACK TO ITS OUT POSITION. THIS CAN CAUSE AN ACCIDENT BECAUSE ME FEET NO LONGER TOUCH THE PEDALS. AS SOON AS THIS HAPPENED MY AIR BAG LIGHT CAME ON BUT NO CODES ARE SHOWING. THIS HAS HAPPENED MULTIPLE TIMES AND I AM SURPRISED THERE IS NOT A RECALL FOR THIS SINCE THERE ARE OTHERS SUFFERING WITH THIS AS WELL THAT I HAVE SEEN POSTED IN ONLINE FORUMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618991August 5, 2014
STRUCTURE:BODY, WHEELS, TIRES
**I FIRST NOTICED MY TIRE PRESSURE LIGHT CAME ON UPON PURCHASING MY VEHICLE. THE DEALER SAID THAT THE AIR MAY HAVE BEEN LOW AND COULD FLUCTUATE WITH THE WEIGHT IN THE VEHICLE. HE FILLED THE TIRE THAT APPEARED TO HAVE BEEN LOW AND IT TURNED OFF MOMENTARILY. A FEW DAYS LATER IT HAPPENED AGAIN AND I WOULD ADD AIR WHICH ALLEVIATED AGAIN IN THE SAME TIRE, BUT FOR A FEW HOURS LATER IT CAME ON AGAIN WHICH I FOUND OUT ENDED UP BEING AN ISSUE WITH ALL 4 OF THE TIRES. AFTER SEVERAL ATTEMPTS OF FILLING AND REFILLING OVER A PERIOD OF TIME AND USING "A FILLER" (CAN OF AIR FOR FLAT TIRES) IS WHEN I KNEW THEN ALL 4 TIRES ARE DEFECTIVE. THE AIR PRESSURE GOES ON AND OFF AND HAS NOW STAYED ON! I AM LUCKY IF IT TURNS OFF AT ALL NOW! THE TIRES ARE FIRESTONE DESTINATION A/T TIRES. **ALSO THE PASSENGER SIDE BACK PANEL (WHERE THE GAS FILL-TANK HOLE PANEL IS) WAS MANUFACTURED IN PROPERLY AS IT IS SEVERELY RUSTING, BUBBLING PAINT, AND CHIPPING AWAY ONLY BUT IN THIS ONE SPOT. THE RUST SIZE IS THE ONLY SPOT ON THE VEHICLE IN WHICH IS ABOUT THE SIZE OF THE PALM OF MY HAND. **I ALSO HAVE AN OUTSTANDING COMPLAINT ALREADY WITH A VERY DANGEROUS FAULTY CRUISE CONTROL ON THIS VEHICLE WHICH STALES THE VEHICLE AND RENDERS IT UNCONTROLLABLE WHILE DRIVING AND IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618577August 4, 2014
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION
TL* THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIRE RODS, WHEEL BEARINGS, AND THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618525August 3, 2014
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES, EQUIPMENT, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM), EQUIPMENT:OTHER:LABELS, CHILD SEAT:TETHER: STRAP/WEBBING, STEERING, TIRES, EQUIPMENT:ELECTRICAL, EQUIPMENT:MECHANICAL:WRECKER AND WHEEL LIFT DEVICES, SERVICE BRAKES
HAD A WRECK COMING DOWN THE MOUNTAIN. EMERGENCY BRAKE DIDN'T WORK RAN INTO A TREE AND DAMAGED A MAILBOX (RELATED VEHICLE INFORMATION: MODEL YEAR=1998, MAKE=MOUNTAINEER , MODEL=MERCURY ). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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