Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10548964October 22, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE, POWER TRAIN
I ACTUALLY MISSED TWO RECALL ON MY VEHICLE THAT I PURCHASED IN 2004. MY DEALER WHICH IS JOHNSON BROTHERS FORD/MERCURY ON IH 35 TEMPLE, TEXAS 76501. MY WIFE WAS UNLOADING TRUCK AND THE LIFTGATE PLUNGED DOWN ON HER WITHOUT ANY NOTICE. SHE SUFFERED MINOR INJURIES FROM INCIDENT. THE YEAR BEFORE OUR TAILGATE STARTED CRACKING IN 2006 . THE DEALER JOHNSON BROTHERS NEVER NOTIFIED ME OF THE TAILGATE RECALL OR THE RECALL #RQ8003 FOR THE LIFTGATE ISSUE IN 2008. THIS DEALER HAS BEEN THE WORST IVE SEEN SINCE BUYING MY FIRST NEW OR USED VEHICLE IN AMERICA. I ,[XXX], HAVE ONLY RECEIVED HELP CONCERNING OIL CHANGES , AND TIRE CHECKS SINCE 2004. POOR SERVICE CENTER FOR CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*TR THE CONSUMER STATED THE TRANSMISSION OIL PAN WAS NEVER CHANGED AND THE DEALER CONTINUED TO TELL THE CONSUMER, ALL THE FLUIDS WERE FINE. HOWEVER, THE VEHICLE WOULD STALL WHILE IN DRIVE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548767October 21, 2013
ELECTRICAL SYSTEM, POWER TRAIN
APPARENTLY THERE HAVE BEEN A LOT OF ISSUES WITH THE THERMOSTAT HOUSING LEAKING FLUID INTO THE ELECTRICAL SYSTEM CAUSING IT TO SHORT OUT. I WAS DRIVING, WENT TO TAKE OFF IN RUSH HOUR TRAFFIC AND THEY VEHICLE WOULDN'T GO BECAUSE THE LEAK AND RUINED A PART OF THE ELECTRICAL SYSTEM AND THE GEARS WOULD SHIFT. IT WAS ALMOST LIKE THE TRANSMISSION HAD GONE OUT. I HAVE READ SEVERAL ACCOUNTS WHERE THIS HAS HAPPENED TO TONS OF <09 MOUNTAINEERS AND EXPLORERS. TSB 09-22-15 CAME OUT ABOUT THIS ISSUE. I WAS DRIVING WITH MY INFANT DAUGHTER AND WE COULD HAVE BEEN INJURED VERY BADLY. SOMETHING NEEDS TO BE DONE ABOUT THIS. IT HAS BEEN IDENTIFIED AND APPARENLTY AFFECTS PEOPLE'S CARS AND THEIR ABILITY TO ACCELERATE. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547840October 14, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL, STRUCTURE
THERE IS A MANUFACTURING FAULT WITH THE POSITION OF THE BRAKE AND THE GAS PEDAL. IT IS VERY EASY TO MOVE THE RIGHT FOOT FROM THE GAS TO THE BRAKE AND LEAVE ENOUGH OF THE FOOT ON THE GAS AT THE SAME TIME. IT ALLOWS THE BRAKE TO BE PRESSED BUT ALSO APPLIES GAS TO GIVE A VEHICLE A SURGE WHILE BRAKING. HAD THE SAME SITUATION WITH A 2001 FORD TAURUS AND FORD ISSUED A RECALL NOTICE TO HAVE THE PLACEMENT OF PEDALS CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547864October 14, 2013
SEATS, INTERIOR LIGHTING, STRUCTURE
DRIVER SEAT MOVES BACK INTO EXIT POSITION AND INTERIOR LIGHTS COME ON WHILE DRIVING. THIS HAPPENS AT ANY SPEED PERIODICALLY AND WHILE GOING OVER BUMPS. I AM VERY SHORT SO WHEN THIS HAPPENS I HAVE A DIFFICULT TIME REACHING THE GAS/BRAKE. I HAVE 4 YOUNG CHILDREN AND THIS IS A VERY BIG SAFETY ISSUE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547863October 14, 2013
SEATS, INTERIOR LIGHTING, STRUCTURE
WHILE DRIVING THE DRIVER SEAT SLIDES BACK INTO EXIT FORM AND IT IS HARD TO REACH THE GAS AND BRAKES AND THE INTERIOR LIGHTS COME ON. THIS HAPPENS PERIODICALLY WHILE DRIVING IF YOU TOUCH THE IGNITION AS IF YOU ARE GOING TO START THE VEHICLE THE SEAT WILL GO BACK INTO PLACE AND THE INTERIOR LIGHTS WILL GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547520October 10, 2013
ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED THE TEMPERATURE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE ENGINE AND RADIATOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ONE YEAR LATER, THE FAILURE RECURRED AND THE RADIATOR WAS REPLACED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 75,000. THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547529October 10, 2013
STRUCTURE:BODY, VISIBILITY
HELLO AND GOOD DAY, WHEN I 1ST PURCHASED MY MOUNTAINEER (PURCHASED USED WITH APPROX 119,000 MILES) I TOOK IT TO GET IT WASHED. WHEN I WAS GETTING IT WASHED THE REAR HATCH PANEL (THE RECTANGULAR PANEL UNDER THE GLASS WITH THE MAKE AND MODEL NAME) CRACKED AND BROKE APART. I TRIED TO CONTACT FORD AND MERCURY CONCERNING THIS TO EXPLAIN WHAT HAPPENED AND HOW PART OF THE CAR LITERALLY FELL OFF. THEY INFORMED ME THAT THEY WOULD NOT RECALL THIS BUT THAT I COULD TAKE IT TO MY LOCAL DEALER AND THEY COULD FIX IT FOR $750! I DID RESEARCH TO FIND, LITERALLY, THOUSANDS OF COMPLAINTS ABOUT THE SAME EXACT PROBLEM. PEOPLE'S REAR HATCH PANELS ARE FALLING OFF WHILE DRIVING ALL THE TIME, I SEE IT ON THE ROAD ALOT. SINCE THE PANEL FELL OFF, THE RETAINING METAL PIECE THAT HOLDS THE REATCH HATCH CLASP IN PLACE TO THE DOOR, IT RUSTING OFF. THIS IS BECAUSE THE PANEL IS BROKEN OFF AND WATER/ICE HAS RUSTED THE AREA, WHERE USUALLY WATER AND ICE COULD NOT REACH IT. THIS SMALL PROBLEM IS NOT CAUSING MULTIPLE PROBLEMS. I AM CONCERNED THAT MORE OF MY REAR PANEL WILL FLY OFF WHILE DRIVING AND CAUSE AN ACCIDENT I AM CONCERNED THAT MY REAR HATCH PANEL WILL COME OPEN WHILE DRIVING (THE CLASP COULD RUST OFF ANYTIME) AND CAUSE AN ACCIDENT OR IT WILL FLY OPEN AND STUFF WILL FLY OUT OF MY CAR AND THEN CAUSE AN ACCIDENT I AM CONCERNED THAT MY PANEL WILL OPEN WHILE PARKED AND MY CAR /POSSESSIONS WILL BE STOLEN I AM CONCERNED THAT THE DOOR CLASP WILL CAUSE MY CAR ALARM (FACTORY) TO GO OFF AND RUN MY BATTER DOWN AND/OR SHORT OUT MY ELECTRICAL SYSTEM. BELOW IS A LINK TO ONE FORUM WITH OVER #450 PEOPLE COMPLAINING ABOUT THE SAME PROBLEM HTTP://WWW.TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/LAWSUIT-NEWS/1223-FORD-CRACKED-TAILGATE-CLASS-ACTION-LAWSUIT THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545472September 26, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT INDEPENDENTLY ENGAGED INTO THE EASY EXIT POSITION AS THE INTERIOR LIGHTS FLASHED ON AND OFF. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE IGNITION SWITCH AND THE CYLINDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544208September 18, 2013
SEATS
I HIT A BUMP AND THE SEAT MOVED BACK AND THE DOME LIGHT TURNED ON. I AM 6 FOOT 1 AND EVEN FOR ME THE PEDALS ARE A REACH. IT HAS ALSO HAPPENED TO WIFE AND SHE IS MUCH SHORTER THAN ME AND CANNOT REACH THE PEDALS AT ALL. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542993September 10, 2013
VEHICLE SPEED CONTROL
THE SPEED CONTROL DEACTIVATION SWITCH WAS REPLACED IN MY 2002 MERCURY MOUNTAINEER BY A LOCAL DEALER AFTER THE ORIGINAL RECALL WAS ISSUED [FORD RECALL CAMPAIGN NUMBER 09S09]. APPROXIMATELY 6 MONTHS AGO, THE LOW BRAKE FLUID LIGHT BEGAN TO ILLUMINATE. OVER TIME, THE CAUSE OF THE BRAKE FLUID LOSS BECAME OBVIOUS AS THE BRAKE FLUID BEGAN TO VISIBLY LEAK FROM THE NEW SPEED CONTROL DEACTIVATION SWITCH. PRESENTLY, THE LOW BRAKE FLUID LEVEL LIGHT ILLUMINATES EVERY THREE TO FOUR DAYS WITH MINIMAL DRIVING. THE BRAKE FLUID RESERVOIR REQUIRES APPROXIMATELY ONE QUARTER OF ITS CAPACITY UPON EVERY OCCURRENCE. IT APPEARS THAT THE REPLACEMENT SPEED CONTROL DEACTIVATION SWITCH MAY BE FAULTY AS WELL. HOPEFULLY, THIS IS A RARE OCCURRENCE, BUT IN CASE IT BECOMES MORE WIDE SPREAD, I WANTED TO BRING THE ISSUE TO SOMEONE'S ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537460August 27, 2013
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, VISIBILITY:GLASS, SIDE/REAR
REAR GLASS TAIL GATE HATCH HINGE - THE HINGE PIN WAS COMING OUT THROUGH THE POT METAL CASTING. EVERY TIME I OPENED IT WORE A BIT MORE. HINGE WAS TWISTED - GLASS HUNG DOWN OUT OF POSITION. I WAS AFRAID IT WOULD FAIL ON THE ROAD AND INJURE A CAR BEHIND ME. I BOUGHT A NEW DEALER HINGE AND INSTALLED IT MYSELF. PARTS AND SERVICE PEOPLE AT DEALER NEGLECTED TO TELL ME TO DISCONNECT THE GAS CYLINDERS. WITH TAILGATE CLOSED GAS CYLINDERS ARE NOT VISIBLE. I REMOVED THE BAD HINGE IN PREPARATION TO INSTALL NEW. IT WAS A WRESTLING MATCH AS THE CYLINDER WAS TRYING TO FORCE THE GLASS OUT AND DOWN WHICH TWISTED THE OTHER HINGE. NOW THAT OTHER HINGES PIN IS BREAKING THROUGH THE POT METAL. IT TOOK TWO OF US TO WRESTLE THE CYLINDER AND GET THE NEW HINGE IN PLACE. TO BE SAFE I'M JUST NOT GOING TO USE THE HATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536855August 23, 2013
ENGINE
I HAVE 2 BROKEN BOLTS ON MY RT SIDE EXHAUST MANIFOLD AND ONCE AND A WHILE CAN SMELL EXHAUST FUMES IN THE TRUCK. I'VE TAKEN IT TO FIVE SEPARATE MECHANICS FOR DIAGNOSTICS THE REPAIRS ARE VERY EXPENSIVE AND EVERYONE SAID THERE SHOULD BE A RECALL FOR THIS. AFTER A LITTLE RESEARCH THERE ARE HUNDREDS IF NOT THOUSANDS WITH THIS SAME PROBLEM I HAVE GRANDCHILDREN WHO HAVE TO DRIVE IN THIS TRUCK EVERY DAY AND ARE SUBJECT TO DANGEROUS FUMES WHY !!!!!!!!! HASN'T FORD DONE ANYTHING ABOUT THIS. I CALLED FORD TELL THEM WHAT THE PROBLEM IS AND GET NOWHERE THERE EXACT WORD ARE ( THERE ISN'T ENOUGH COMPLAINTS ABOUT THIS PROBLEM ) BS !! LOOK ON THE INTERNET AND YOU'LL SEE NHTSA NEEDS TO HELP PEOPLE WITH THIS NOW BEFORE IT'S TO LATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534451August 9, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WHILE DRIVING THE MOUNTAINEER I WAS SLOWING FOR A STOPLIGHT SHORTLY AFTER STARTING IT UP (HAD DRIVEN ABOUT 1/3 MILE). THE ENGINE SUDDENLY STARTED TO SPEED UP AND REQUIRED SIGNIFICANT EXTRA BRAKING FORCE TO COME TO A STOP. I PUT THE CAR IN NEUTRAL AND THE ENGINE RAN AT ABOUT 3,300 RPM FOR ABOUT 10 SECONDS. THIS IS THE THIRD TIME THIS HAS HAPPENED. THE FIRST TIME THE THERMOSTAT WAS REPLACED. THE SECOND TIME THE THROTTLE BODY WAS REPLACED. THE THIRD TIME THE VEHICLE WAS CHECKED BUT NO DEFECT COULD BE FOUND. THE SECOND TIME I ALSO PUT IT IN NEUTRAL AND IT ALSO RAN AT ABOUT 3,300 RPM FOR ABOUT 10 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534061August 7, 2013
ELECTRICAL SYSTEM, STRUCTURE
I'VE BEEN REVIEW THIS SITE AND SEE WHERE SEVERAL PEOPLE ARE EXPERIENCING THE SAME ISSUES THAT I AM HAVING WITH MY 2003 MOUNTAINEER. THE REAR GATE IS CRACKING AROUND THE EMBLEM. I'VE HAVE REPORTED THIS TO FORD AND THEY TELL ME I CAN PAY TO FIX IT AND IF THERE IS RECALL THEY WILL REIMBURSE ME. IN ADDITION I AM ALSO EXPERIENCING THE DOOR AJAR LIGHT COMING ON WHEN ALL ARE SHUT AND SECURE. I HAVE CONTACT FORD AND SEVERAL LOCAL DEALERSHIPS. THE DEALERSHIP ALL TELL ME THEIR HANDS ARE TIED UNTIL FORD MAKES A DECISION AND THAT I AM NOT ALONE. FORD REFUSES TO DO ANYTHING. IT'S ALMOST LIKE THEY DON'T CARE. WITH ALL THESE COMPLAINTS WHY ISN'T THIS AGENCY DOING SOMETHING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533120August 1, 2013
STRUCTURE:BODY
REAR HATCH PANEL CRACKED AND LARGE PIECE BROKE OFF AND BLEW INTO TRAFFIC. LUCKILY TRAFFIC BEHIND ME WAS FAR ENOUGH BACK THAT THE PIECE DID NOT HIT THE CAR FOLLOWING. I HAD THIS PANEL REPLACED ON TWO PRIOR OCCASIONS DUE TO IT CRACKING. I BELIEVE IT MUST BE DUE TO A DEFECTIVE DESIGN IN THE REAR HATCH PANEL THAT CAUSED IT TO HAPPEN 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531624July 24, 2013
POWER TRAIN
THE TRANSMISSION IS SLIPPING BETWEEN GEARS, REVVING WAY HIGHER THAN NORMAL TO SHIFT AND WON'T GO INTO OVERDRIVE. MY RESEARCH OF THE PROBLEM SHOWS THIS IS A COMMON ISSUE ON FORD AND MERCURY VEHICLES IN THIS YEAR RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524567July 12, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED WHEN ATTEMPTING TO THE CLOSE THE REAR LIFTGATE, THE RIGHT SIDE SUPPORT HINGE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 9/4/13 *CN THE CONSUMER STATED WHEN HE RAISED THE LIFTGATE, IT CAME DOWN AND THE EMBLEM CRACKED. THE RIGHT HINGE BROKE AND THE RIGHT ROD FROZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523504July 6, 2013
AIR BAGS
AFTER REVERSING APPROXIMATELY 6 FT IN MY DRIVEWAY I PUT THE VEHICLE IN DRIVE AND BEFORE TAKING MY FOOT OFF OF THE BRAKE THE PASSENGER SIDE AIRBAG DEPLOYED IN THE FRONT SEAT WHERE MY 14 YEAR OLD WAS SITTING. NO ACCIDENT, NO POTHOLES, NOT EVEN MOVING, NO REASON AT ALL THE AIRBAG DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523274July 5, 2013
STEERING, ENGINE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THERE WAS A SUDDEN LOSS OF POWER STEERING. THE CONTACT MENTIONED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 110,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523159July 4, 2013
ENGINE
I AM ON MY 3RD RADIATOR, THERE SHOULD BE A RECALL ON THE RADIATORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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