Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10691333March 1, 2015
ELECTRICAL SYSTEM, POWER TRAIN
SEAT MOVED BACK FOR "EASY EXIT" ALL VEHICLE COMPONENTS SHUT OFF AND VEHICLE BRAKES LOCKED UP IN THE ROAD THEN CUT BACK ON BY ITSELF AND TRANSMISSION JERKED INTO GEAR LIKE SOMEONE REAR ENDED US! VERY SCARY AND UNSAFE WITH MY 10 MONTH OLD IN THE VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690641February 25, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE SEAT BELT BECAME TOO TIGHT TO BREATHE AND WOULD NOT LOOSEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683911February 17, 2015
ENGINE, UNKNOWN OR OTHER
**************************ENGINE WILL SHUTOFF WITHOUT WARNING********************** IT HAS HAPPENED WITH VARIOUS LEVELS OF GAS, VARIOUS WEATHER CONDITIONS, AND BOTH WHILE STOPPED AND MOVING. THE "CHECK FUEL FILLER INLET" LIGHT WILL COME ON. SOMETIMES, THE CHECK ENGINE LIGHT WILL REMAIN ON, BUT WILL CLEAR WITHIN THE NEXT STARTUP OR TWO. CAR HAS BEEN AT DEALERS AT LEAST 4 TIMES FOR ISSUE. ENGINE THROTTLE BODY AND CRANKSHAFT SENSORS HAVE BEEN REPLACED. IN THE BEGINNING, THE VEHICLE WOULD DO THIS ONCE OR TWICE, THEN RUN PERFECTLY FOR MONTHS AT A TIME. EACH TIME IT IS "FIXED" BY DEALER, WHO CLAIMS THEY CANNOT REPLICATE THE PROBLEM. LATELY IT WILL STALL 4-6 TIMES WITHIN A 30 MINUTE PERIOD. LAST MONTH, I WAS ABLE TO READ CODE 2107. TODAY, IT STALLED AGAIN 6 TIMES, NO CHECK ENGINE LIGHT REMAINS, NO CODE TO BE READ. WHEN CAR IS RUNNING NORMALLY, IT SOMETIMES HICCUPS AND SEEMS TO RUN ROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683645February 16, 2015
STRUCTURE:BODY
TRANSMISSION JERKS . HAVE THAT CRACK IN MIDDLE LIFT GATE AROUND EMBLEM LIKE I SEE EVERYBODY HAS . LIFT GATE WINDOW BOLTS RUSTED AND ONE BROKE IN HALF ON THE DRIVER SIDE BACK LIFT GATE AT TOP BACK WINDOW IT CRACKED IN HALF DIDN'T KNOW THAT WHEN I NOTICED MY WARNING LIGHT SAYING HATCH WAS OPEN I DIDN'T NOTICED ANYTHING WENT TOO OPEN AND TRY TO SHUT IT AND WHEN I LIFTED OPEN THE DOOR THE GLASS FELL OUT AND BENT THE HINGE THAT SUPPORTS THE WHOLE REAR GLASS I GRABBED GLASS HELD IT TILL OTHERS CAME TO HELP ME IN PARKING LOT GLASS WAS HEAVY IM TINY PETITE GIRL SO THANK GOODNESS FOR PEOPLE WHO CAME TO HELP ME AT STORE IT WAS JUST HANGING THERE AND THE OTHER SIDE WAS JUST AS BAD JUST DIDN'T BREAK IN HALF AT THAT POINT YET THANK GOODNESS OR I THINK THE WHOLE THING WOULD HAVE FELL TO GROUND AND SHATTERED .VERY EXPENSIVE TO FIX AT A DEALER SO MY HUSBAND ORDER PARTS AT STORE AND ONLINE FOR A LOT LESS AND FIXED IT HIMSELF SO THAT'S ALL FIXED NOW. . RIGHT AFTER THAT WE NOTICED SAME KIND OF CAR AS OUR WITH SAME PROBLEM ONLY THEY HAD IT ALL DUCT TAPE AND STUFF TO KEEP IT TOGETHER (PROBABLY BECAUSE THEY FOUND OUT HOW EXPENSIVE IT IS TO FIX) I DIDN'T THINK THAT WAS SAFE AT ALL EITHER. MY CRUISE CONTROL STOPPED WORKING HAD IT REPLACED DURING WARRANTY. MY AIR CONDITIONER SUCKS . JUST LAST WEEK THE NEWEST THING IS MY TRUNK LOCK WONT OPEN NO MATTER WHAT I DO . I CAN ONLY OPEN THE LIFT GATE WINDOW THAT'S IT. BUT THE WHOLE BACK DOOR WONT LIFT OPEN. LOCK WONT BUDGE TO OPEN DON'T KNOW WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682705February 11, 2015
UNKNOWN OR OTHER
DOOR DINGS AND DENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681939February 7, 2015
POWER TRAIN
WHILE DRIVING THE "OD" LIGHT STARTED FLASHING AND THE VEHICLE WOULD NOT SHIFT FROM 2ND TO THIRD GEAR. IT WOULD JUST REV UP. IF YOU LET OFF THE GAS IT WOULD USUALLY SHIFT INTO 3RD GEAR. I WAS GOING TO TRY TO CHECK THE FLUID BUT COULDN'T FIND THE DIPSTICK. I CHECKED THE MANUAL AND FOUND OUT THERE IS NONE. WHEN I CHECKED ONLINE FOR HELP I FOUND ALL THE OTHER COMPLAINTS THAT WERE EXACTLY LIKE MINE. IT IS VERY DISAPPOINTING THAT FORD WILL NOT ISSUE A RECALL ON THIS OBVIOUSLY POORLY DESIGNED TRANSMISSION. THIS IS A VERY EXPENSIVE PART FOR AN OWNER TO REPLACE AND IS A SAFETY ISSUE AS YOU COULD LOSE THE ABILITY TO ACCELERATE AT A CRITICAL MOMENT. WITH AS MANY COMPLAINTS AS I AM SEEING ONLINE THERE SHOULD DEFINITELY BE A RECALL. I HOPE IT DOESN'T TAKE SOMEBODY GETTING HURT OR KILLED FOR ACTION TO BE TAKEN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680588February 2, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE ALL THE DOORS FAILED TO OPEN WHEN USING THE KEY FOB AND THE POWER DOOR LOCK SWITCHES. THE CONTACT STATED THAT ONLY THE FRONT DRIVER SIDE DOOR COULD BE OPENED MANUALLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SMART JUNCTION BOX FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,783.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680325February 1, 2015
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
ONE OF THE BRAIDED STAINLESS STEEL FUEL LINES THAT ATTACHES TO THE ENGINES FUEL RAIL DEVELOPED A LEAK. I KEPT SMELLING A STRONG ODOR OF GAS, BUT I COULD NOT FIND OUT WHERE IT WAS COMING FROM. AFTER TWO WEEKS OF SMELLING THE GAS, I TOOK IT TO A GARAGE AND THEY SHOWED ME THE GAS SQUIRTING FROM THE BRAIDED HOSE GOING TO THE ENGINE. I TOOK THE VEHICLE TO THE FORD DEALER AND SHOWED THEM THE LEAK. THEY TOOK THE VEHICLE IN THEIR SHOP AND REMOVED THE FUEL LINES. BECAUSE OF THE AGE OF THE VEHICLE, FORD DOES NOT PROVIDE ANY REPLACEMENT PARTS. I WAS UNABLE TO GET REPLACEMENT FUEL LINES FROM FORD. I CHECKED WITH "JUNK YARDS" ALL OVER THE COUNTRY. I HAD NO LUCK FINDING REPLACEMENT FUEL LINES. JUNK YARDS CUT THE FUEL LINE WHEN THEY PULL ENGINES. I FINALLY LOCATED A COMPANY IN NEW CASTLE, DE THAT SUPPLIES HYDRAULIC HOSES, ETC. I TOOK MY OLD FUEL LINES TO THEM AND THEY REMOVED THE FITTINGS AND INSTALLED THEM ON NEW STAINLESS STEEL BRAIDED LINES. I TOOK THE NEW LINES BACK TO THE FORD DEALER AND THEY INSTALLED THEM ON MY VEHICLE. THEY SAID THE NEW HOSES HAD NO LEAKS. THE FORD DEALER CHARGED ME OVER $400.00 TO REMOVE THE OLD HOSES AND INSTALL NEW HOSES. THE SHOP IN NEW CASTLE, DE ONLY CHARGED ME $40.00 FOR A PAIR OF NEW HOSES. I'M VERY LUCKY I DID NOT HAVE AN ENGINE FIRE. THESE STAINLESS HOSES ARE USED ON A LOT OF FORD VEHICLES. FORD SHOULD BE REQUIRED TO SUPPLY REPLACEMENT HOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679247January 27, 2015
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE RADIATOR WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THREE WAY HEATER HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679257January 27, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE INTERMITTENTLY STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT EIGHT SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MULTIPLE TIMES AND A COIL PACK WAS PLACED TO PREVENT THE SPARK PLUGS FROM BLOWING OUT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678546January 23, 2015
STRUCTURE, STEERING, ELECTRICAL SYSTEM
EXACT SAME AS NHTSA ID # 10654146. THE "EASY EXIT" FEATURE ACTIVATED AT 65 MPH IN FREEWAY TRAFFIC. I AM 6' TALL AND WAS ABLE TO SLIDE SEAT FORWARD, BUT MY WIFE IS 5' TALL AND MAY HAVE HAD ISSUES REACHING THE PEDALS... THIS HAS SINCE HAPPENED ON 3 OTHER OCCASIONS ( 2 AT FREEWAY SPEED, AND ONCE PULLING INTO OUR DRIVEWAY). I WILL CONTACT DEALER, BUT WANTED SEARCH RECALLS FIRST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670675January 7, 2015
STEERING, SEATS, EXTERIOR LIGHTING
I WAS DRIVING MY VEHICLE AND THE DRIVER'S SEAT MOVED BACK, AND THE DOME LIGHT CAME ON. THIS REALLY SCARED ME! THANK GOD I WASN'T ON THE HIGHWAY TRAVELING AT A HIGHER RATE OF SPEED WITH OTHER VEHICLES WHEN THIS OCCURRED. THE FIRST TIME THIS HAPPENED WAS APPROXIMATELY 3 MONTHS AGO (THE SEAT MOVES BACK, I MOVE THE SEAT UP & IT GOES BACK AGAIN, I MOVE IT UP AGAIN...UNTIL IT FINALLY STOPS). THIS CONTINUES TO HAPPEN PERIODICALLY EVERY SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669249December 31, 2014
SEATS
WHILE DRIVING IF ON BUMPY ROADS THE SEATS WILL RETURN TO THE OPEN DOOR POSITION AND INTER LIGHTS COME ON. MAKING IT HARD TO REACH PEDALS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668824December 29, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE CAR WOULD HAVE A WARNING DISPLAY THAT A DOOR WAS AJAR AND WE WOULD CHECK ALL THE DOORS AND RE-CLOSE THEM ALL AND THE WARNING WOULD STILL APPEAR. THEN WE WOULD CHECK THE LIFT GATE WINDOW ON THE BACK AND RE-CLOSE IT AND THE DISPLAY WOULD GO AWAY, BUT THE LIFT GATE WAS CLOSED THE WHOLE TIME BEFORE. IT CONSTANTLY DOES THIS AND NOW THE LIFT GATE HAS A CRACK IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668551December 28, 2014
STRUCTURE
EVERY TIME IT RAINS, EVEN JUST A SPRINKLE, WATER COMES IN FROM TOP OF DRIVER'S SIDE DOOR/ROOF. IT ALSO COMES IN THROUGH THE DOME LIGHT AND VISOR. MY FLOORBOARD IS FLOODED WITH WATER. I HAVE TRIED TO USE A CAR COVER AND IT DOES NOT WORK. I CAN NOT AFFORD AT THIS TIME TO BRING INTO A DEALERSHIP. THIS PROBLEM IS GOING TO DESTROY THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667784December 22, 2014
AIR BAGS
DRIVING AT APPRX 50 MPH WHEN SUDDENLY BOTH THE DRIVER SIDE AND PASSENGER SIDE AIR CURTAINS DEPLOYED!! THERE WAS NO ACCIDENT. NO IMPACT FROM OBJECTS. NO POT HOLES OR ROAD HAZARDS. NO WARNINGS JUST A LOUD BANG AND THE NEXT THING I KNEW I WAS HIT IN THE HEAD BY AN AIRBAG!! I HAD NO IDEA WHAT HAPPENED. I THOUGHT I WAS STRUCK OR SHOT AT FIRST! I WAS FORTUNATE TO KEEP THE CAR UNDER MY CONTROL AS I WAS ON A TWO LANE SURFACE STREET IN MORNING TRAFFIC. I AM CURRENTLY IN CONTACT WITH FORD TO ATTEMPT RESOLUTION FOR THE DEFECT. IN RESEARCHING ONLINE I HAVE FOUND THAT THIS HAS HAPPENED MULTIPLE TIMES WITH THE SAME MODEL AND YEAR VEHICLE. THIS SOUNDS LIKE A SAFETY RECALL SHOULD BE CONSIDERED. I WILL ATTEMPT TO UPDATE MY COMPLAINT AS I CONTINUE MY TALK TO TRY AND GAIN RESOLUTION WITH FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664865December 17, 2014
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
WHILE DRIVING BETWEEN 50 - 65 MILES PER HOUR THE ELECTRIC DRIVER SEAT WILL MOVE BACK INTO THE OPEN DOOR PARK POSITION AND THE INSIDE LIGHTS WILL COME ON. HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2014. THERE IS NO SET PATTERN, IT IS COMPLETELY RANDOM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664083December 13, 2014
ELECTRICAL SYSTEM
I WAS DRIVING MY VEHICLE AND A LIGHT CAME ON THAT SAID CHECK THE CHARGING SYSTEM, THE CAR'S ELECTRICAL SYSTEM COMPLETELY CRASHED AND ALL THE ELECTRICAL POWER TO THE CAR DIED AND IT LITERALLY TURNED OFF WHILE I WAS DRIVING IT IN THE MIDDLE OF THE STREET. NOW EVEN WITH A REPLACED BATTERY AND ALTERNATOR IT WILL ONLY START WITH A JUMP AND CONTINUES TO SAY THE CHARGING SYSTEM NEEDS TO BE CHECKED. THIS IS EXTREMELY DANGEROUS. WHAT IF I WERE DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN (WITH NO REDUCTION OF SPEED) THE VEHICLE JUST TURNED OFF AND STOPPED. NO ELECTRIC MEANT NO POWERSTEERING, NO ABS, NO AIR BAG SENSORS ETC... VERY DANGEROUS. I HAVE CHECKED SEVERAL BLOGS AND SITES AND I AM FINDING A NUMBER OF PEOPLE ARE HAVING THE SAME CHARGING SYSTEM ISSUE. I WOULD LIKE TO RETURN THE COMPANY TO COVER THE COST OF REPAIRS FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664014December 12, 2014
STRUCTURE
WHEN I CLOSED MY HATCH ON THE BACK OF MY MERCURY MOUNTAINEER THAT THERE WAS A CRACK. ALSO I HAVE NOTICED IT ON OTHER VEHICLE'S LIKE MINE AND FORD EXPLORER'S. AND I DON'T THINK IT SHOULD THAT ESPECIALLY ON TWO DIFFERENT KINDS OF VEHICLES AND ON ALOT OF THEM ALMOST EVERYONE I GET BEHIND IS LIKE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660877November 25, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING DON THE ROAD TO AN INTERSECTION GOING 45 MPH AND NOTICED BLACK SMOKE COMING FROM UNDER THE HOOD. I PROCEEDED TO PULL OVER AND GOT MY FAMILY OUT THE CAR BEFORE THE ELECTRICAL WAS COMPLETELY FRIED. I TRIED TO PUT THE FIRE OUT WITH TWO EXTINGUISHERS AND HELP FROM FELLOW BYSTANDERS. THE BLAZE UNDER THE HOOD HAD TO BE PUT OUT BY THE FIRE DEPARTMENT. I RECEIVED A POLICE AND FIRE REPORT. THE AREA THAT THE FIRE HAD ORIGINATED FROM WAS THE FUSE BOX. I KNOW THIS WAS A FACTORY PROBLEM BECAUSE I DIDN'T DO ANY WORK IN THOSE AREAS. I WOULD LIKE COMPENSATION FOR MY VEHICLE BECAUSE I'M NOW OUT 6500 DOLLARS AND I SEARCHED ONLINE AND READ ABOUT OVER A 100 EXPLORER AND MOUNTAINEER FIRES UNDER THE HOOD. I NEVER RECEIVED ANY RECALLS FOR MY VEHICLE AND I OWNED IT OVER 10 YEARS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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