Mercury Mariner Complaints

1,512 consumer complaints on file.

#10209723November 23, 2007
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE DRIVING 25 MPH, THE REAR WINDOW SHATTERED WITHOUT WARNING. THE POLICE STATED THAT A ROCK OR BULLET DID NOT CAUSE THE FAILURE; HOWEVER, THEY SUGGESTED THAT THE CHANGE IN WEATHER MAY HAVE CAUSED THE FAILURE. AS OF NOVEMBER 23, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208726November 12, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
PREMATURE CONTROL ARM BUSHING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208496November 9, 2007
TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. THE VEHICLE HAS CONTITRAC AW, SIZE P27560R17 TIRES. THE CONTACT STATED THAT THE TIRES ON THE VEHICLE WERE EXTREMELY NOISY, THE TREAD WAS CUPPING, AND THERE WERE HAIRLINE CRACKS IN THE SIDEWALL WHERE THE RUBBER MEETS THE RIM. THE NOISE IS LOUD AT ALL SPEEDS, BUT INTENSIFIES WHILE DRIVING 5 - 65 MPH. THE TIRES HAVE BEEN ROTATED AND ALIGNED BY BOTH THE DEALER AND AN INDEPENDENT TIRE STORE. THE NOISE WORSENED AFTER THE TIRES WERE ROTATED AND ALIGNED. THE CONTACT PLANS TO PURCHASE NEW TIRES BECAUSE HIS WIFE IS AFRAID TO DRIVE THE VEHICLE. THE CURRENT MILEAGE WAS 25,000 AND FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208424November 8, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2006 MERCURY MARINER. WHILE DRIVING 30 MPH, THE CONTACT HEARD A METAL GRINDING NOISE. THE BRAKES WERE APPLIED; HOWEVER, THE NOISE GREW LOUDER AND THE VEHICLE BEGAN TO VEER TO THE RIGHT. WHEN THE BRAKES WERE RELEASED AND REAPPLIED. THERE WERE ALSO NO WARNING INDICATORS PRESENT. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP AND THEY STATED THAT THE FRONT PASSENGER SIDE BRAKES WERE WORN DOWN TO THE ROTORS. THE ROTORS AND PADS WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 27,500. UPDATED 03-05-08 *BF THE CONSUMER STATED THE BRAKE INDICATOR STATED THE BRAKES WERE FINE. THE BRAKES WERE DOWN TO THE METAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205413October 11, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. THE PASSENGER SIDE AIR BAG COVER WAS SLIGHTLY ELEVATED AND THE AIR BAG WARNING INDICATOR LIGHT ILLUMINATED. THE DEALER STATED THAT BOTH AIR BAGS DEPLOYED WITHOUT A CRASH OR HARD IMPACT TO THE VEHICLE. THE DEALER REPLACED THE AIR BAGS. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 55,000. UPDATED 01/02/08.*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201053August 28, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CAR HAD 2,500 MILES WHEN BOTH BRAKE LIGHTS ILLUMINATED AND ONLY HAD MANUAL BRAKING. CAR WAS TOWED TO DEALERSHIP WHERE THEY NEEDED TO CONSULT WITH FORD SPECIALISTS TO DETERMINE THE PROBLEM BECAUSE THEY WEREN'T SURE IF IT WAS THE MASTER CYLINDER OR THE BRAKES. THE REPLACEMENT PART HAD TO PULLED FROM THE ASSEMBLY LINE BECAUSE THE PARTS WERE NOT DUE UNTIL 8-15-2007. REPLACED MASTER CYLINDER ON 7-26-2007. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201058August 28, 2007
UNKNOWN OR OTHER
TRAVELING THROUGH WILLIAMSBURG, VA EN ROUTE TO VACATION WHEN POWERTRAIN LIGHT ILLUMINATES AND POWER STEERING IS LOST. ABLE TO STEER VEHICLE INTO PARKING LOT TO WAIT FOR TOW. HAD TO FIND A WAY TO GET TO THE OPEN RENTAL LOCATIONS TO CONTINUE ON TRIP, UNLOAD ALL LUGGAGE INCLUDING A LOADED ROOF RACK INTO PARKING LOT AND RELOAD WHEN RENTAL ARRIVES AN HOUR LATER. CAR WAS TOWED THE NEXT DAY TO THE CLOSEST MERCURY DEALER WHO DETERMINES THE PROBLEM WAS AN INCORRECTLY SEATED CONNECTOR PIN. DEALER SECURED PIN AND PERFORMED TEST ON POWER STEERING MODULE THAT RECEIVED A PASS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197159July 22, 2007
SERVICE BRAKES, ELECTRIC, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I HAVE A 2006 MERCURY MARINER HYBRID, AND THE BRAKES ON THE CAR GO OUT ON IT. THE BRAKES GO OUT FOR 5 TO 7 SEC. AND THE SERVICE BRAKES LIGHT COME ON AND IT STOPS. THE LAST TIME, IT DID NOT STOP RIGHT A WAY. I HAVE BEEN HAVING IN-DASH NAVIGATION SYSEM PROBLEM AND THE DEALER HAD WORK ON IT. IT IS NOT FIXED RIGHT. AND THE BRAKES STOPPED WORK AGAIN. I HAD CALLED THE DEALER BACK AND SAID THE NAVIGATION IS NOT WORKING RIGHT. I GOT IN MY CAR AND BRAKES STOPPED WORKING AT THE END OF MY DRIVEWAY. I A DATE FOR THE BRAKES AND THE NAVIGTION. THE CAR HAS 13473 MILES ON IT AND THERE IS A WARRANTY ON IT .THE DEALER PUT IN A MODULATOR IN IT THE FIRST TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191325May 21, 2007
TIRES, POWER TRAIN:DRIVELINE:DRIVESHAFT
I OWN A 2005 MERCURY MARINER PREMIER THAT WAS PURCHASED IN 2005 ,THE VEHICLE HAD A VERY BAD ROAR INSIDE WHILE DRIVING DOWN THE ROAD. I WOULD LIKE TO KNOW IF THERE WAS A WAY TO MAKE IT STOP MAKING THAT ROARING SOUND. ACCORDING TO OTHER COMPLAINTS I HAVE READ THE OTHER CUSTOMER S HAVE NOT HAD ANY HELP AT THERE LOCAL DEALERSHIPS, NEITHER DID I. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190129May 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE DRIVING 55 MPH, ALL THE VEHICLE'S WARNING LIGHTS ILLUMINATED AND THEN THE VEHICLE JERKED AND COMPLETELY SHUT OFF. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED A TRANSMISSION TORQUE CONVERTER AND WOULD BE UNSAFE TO DRIVE UNTIL THE PARTS ARRIVED. THE CURRENT MILEAGE IS 22,127 AND FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189249April 30, 2007
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
STRONG GASOLINE ODOR WHILE PARKED IN GARAGE. SERVICING DEALER REPORTS GAS LINE IS RUSTED AND IS LEAKING. CONDITION IS TOO DANGEROUS TO ALLOW FURTHER DRIVING WITHOUT REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184024March 2, 2007
AIR BAGS, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, PARKING BRAKE, SUSPENSION:REAR:SHOCK ABSORBER, SUSPENSION:FRONT:WHEEL BEARING, VISIBILITY:REAR WINDOW WIPER/WASHER, TIRES, TIRES:TREAD/BELT
I PURCHASED A 2005 MERCURY MARINER 7/24/2006AT ANAHEIM LINCOLN MERCURY AND THEY WERE SHUT DOWN. I HAVE GONE TO MANY FORDS & THEY WILL NOT HELP ME CAUSE THE THEY DON'T HAVE START DATE OF WARRANTY. I ONLY HAVE 17,0000 MILES ON THIS CAR AND MY AIR BAG LIGHT GOES ON & OFF. ALSO MY TIRES HAVE SERIOUS PROBLEM I HAD TO BUY 2 MYSELF THE FIRST 2000 MILES THE TIRE R WEARING SO BAD NOW ONCE AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183766February 27, 2007
TIRES
I HAVE BEEN HAVING PROBLEMS WITH MY VEHICLES AND ALL 4 OF MY TIRES SINCE JULY 06. MY VEHICLE/ STEERING WHEEL/FRONT END IS SHAKING & VIBRATING TERRIBLY. I WAS TOLD BY THREE DIFFERENT AUTHORIZED TIRE/DEALERSHIPS THAT ALL FOUR OF MY TIRES ARE BAD, THEY ARE CUPPED & FEATHERED AND THE TREAD IS NOT GOOD. THE DEALERSHIP WHERE I BOUGHT MY VEHICLE SAYS IT IS NOT THEIR RESPONSIBILITY TO PROVIDE ME WITH NEW TIRES (MY VEHICLE IS STILL UNDER WARRANTY) THE TIRE MANUFACTURER WILL ONLY PAY FOR 1/2 THE RETAIL COST BECAUSE THEY SAY IT IS NOT THEIR PROBLEM EITHER. I AM VERY UPSET. THE VEHICLE IS UNSAFE TO DRIVE, AND I AM AFRAID I AM GOING TO GET HURT OR SOMEONE ELSE WILL., I DO NOT KNOW WHO TO TRUST AND COULD REALLY USE SOME HELP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183002February 20, 2007
VISIBILITY:GLASS, SIDE/REAR
BACK GLASS ON MERCURY MARINER SHATTERED FOR NO REASON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177923January 5, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS, POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE, SUSPENSION
TL* - THE CONTACT STATED THAT ON 10/08/06 WHILE D AT A SPEED OF 40 MPH DRIVER'S FRONT TIRE WHEEL STUDS BROKE OFF. THE VEHICLE HAD AN ODOMETER READING OF 16,002 MILES ON THE VEHICLE AT THE TIME OF THE INCIDENT. THE CONTACT STATED THAT ON THE DAY OF THIS INCIDENT THE WEATHER WAS CLEAR AND SO WERE THE ROAD CONDITIONS. THE CONTACT HAD THE VEHICLE TOWED TO DANA MOTORS IN STATEN ISLAND, NY, AND THE DEALERSHIP REPLACED 4 LUG: NUTS AND 4 WHEEL STUDS. THE CONTACT STATED THAT ON 12/10/06 THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO DANA MOTORS ,AND AT THAT TIME THE VEHICLE HAD 17,642 MILES ON IT. THE CONTACT STATED THAT THE REPAIR ORDER STATED THAT DEALERSHIP REPLACED PARTS AND GEARS. THE DEALERSHIP INFORMED THE CONTACT THAT THE TRANSMISSION BOX WAS OPENED AND FOUND THAT THE TRAY HAD PIECES OF METAL IN THE TRANSMISSION TRAY. AK THE INSIDE CARGO LIGHT WAS NOT WORKING, THE WINDSHIELD WAS LEAKING, THE STEERING WHEEL WOULD VIBRATE WHEN THE CONSUMER REACHED A SPEED OF 70 MPH. UPDATED 03/07/07*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176792December 22, 2006
SUSPENSION:FRONT, TIRES
I PURCHASE A 2006 MERCURY MARINER ON FEBRUARY 18, 2006, AT PRICE LINCOLN MERCURY IN CENTENNIAL, CO. WHEN I PURCHASE THIS VEHICLE IT HAD 15 MILES ON THE ODOMETER. I WAS INSTRUCTED BY THE SALES REP THAT I SHOULD AVOID DRIVING THIS VEHICLE OVER 55 MPH TO ALLOW THE ENGINE TO BREAK IN PROPERLY. I STARTING HAVING A SHIMMING AND VIBRATION WHEN THE VEHICLE GET TO 60 AND ABOVE. THIS SHIMMING IS COMING FROM THE FRONT SUSPENSION. I HAVE TAKING THIS VEHICLE TO TWO DIFFERENT MERCURY DEALERSHIP TRYING TO GET THIS PROBLEM RESOLVED. THE LAST RESULT BY ONE OF THE DEALERSHIP WAS TO REPLACE ALL FOUR TIRES, THEY REPLACE ALL FOR TIRES AND I AM HAVING THE SAME PROBLEM. I CONTACTED THE FORD MOTOR CO TO REPORT THE PROBLEM AND POSSIBLE GET THEM TO REPLACE OR REPURCHASE THE VEHICLE WHICH THEY REFUSE TO DO SO. THERE RESPONSE TO ME IS THAT THIS IS SOMETHING I WILL HAVE TO DEAL WITH, BECAUSE THIS IS THE NORMAL BEHAVIOR OF THIS VEHICLE. I AM WRITING TO YOU FOR HELP BECAUSE IT IS HARD FOR ME TO ACCEPT THAT THIS VEHICLE OPERATING THE WAY IS AS DESCRIBE BY FORD. THIS VEHICLE DRIVE SMOOTH UNTIL IT GET TO 60, AND I HAVE TAKEN IS BACK TO THE DEALERS FIVE OR MORE TIME FOR REPAIRS FOR THE SAME ISSUES. PLEASE HELP IN RESOLVING THIS PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174123November 23, 2006
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW AND DOOR WERE CLOSED, I PULLED INTO THE GARAGE, STOPPED, HEARD A CRACKING NOISE, STARTED TO BACK UP A FEW INCHES, THEN THE REAR WINDOW BLEW OUTWARD COVERING THE DRIVEWAY IN GLASS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174039November 22, 2006
AIR BAGS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THIS PROBLEM OCCURS ON MY 2007 MERCURY MARINER HYBRID WITH LESS THAN 2,500 MILES. WHEN THERE IS A FRONT SEAT ADULT PASSENGER THE LIGHT ON THE DASH INTERMITTENTLY LIGHTS TO STATE "PASS AIRBAG OFF". THE ONLY OTHER TIME THIS LIGHT IS ILLUMINATED IS BRIEFLY DURING START UP. IT IS THE INTERMITTENT NATURE OF THIS LIGHT COMING ON AND GOING OFF WHEN THERE IS A PASSENGER THAT CAUSES ANXIETY FOR THE DRIVER AND PASSENGER. THERE HAVE ONLY BEEN ADULT PASSENGERS IN THIS VEHICLE. I HAVE TAKEN THE VEHICLE TO THE FORD-LINCOLN-MERCURY DEALER AND THE SERVICE ADVISOR SAID THERE WAS NOTHING THAT COULD BE DONE TO FIX THIS SITUATION. SHE SUGGESTED THAT THE PASSENGER SIT IN THE BACK SEAT. THIS IS AN UNACCEPTABLE SOLUTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170928October 16, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE COMING TO A STOP, THE VEHICLE WOULD SHUT OFF AND A VIBRATION WAS FELT WHEN TURNING THE VEHICLE BACK ON. ALSO, A CLUNKY SOUND WAS HEARD, WHEN STARTING BACK UP. THESE INCIDENTS HAPPENED SPORADICALLY WITHOUT ANY PRIOR WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS GOING TO BE TAKEN INTO THE DEALER FOR FURTHER EXAMINATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170421October 10, 2006
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, TIRES
WE HAVE TAKEN OUR MARINAR BACK AT LEAST 2 TIMES COMPLAINING OF OUTRAGEOUS ROAD NOISE WHILE DRIVING. THIS IS THE WORST VEHICLE I HAVE EVER DRIVEN OR RIDDEN IN WITH THIS TYPE OF NOISE INCLUDING DIESEL TRUCKS. THE DEALER SAYS IT IS THE TIRES BUT THEY ARE THE ORIGINAL TIRE THAT CAME WITH THE VEHICLE (CONTINENTALS). I WILL NOT DRIVE THE VEHICLE DUE TO THIS ROAD NOISE. FRIENDS THAT HAVE BEEN IN THE VEHICLE WITH ME CAN NOT BELIEVE THE DECIBEL LEVEL OF THE ROAD NOISE AND THAT IT IS UNBEARABLE. I HAVE A FRIEND OF THE FAMILY WHO ALSO HAS A MARINAR AND HE ALSO HAS TAKEN HIS VEHICLE BACK TO THE DEALER 3 TIMES FOR THIS ROAD NOISE TO KNOW AVAIL. CAN YOU ADVISE ME ON WHAT TO DO ABOUT THIS SITUATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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