Mercury Mariner Complaints

1,512 consumer complaints on file.

#10258378February 11, 2009
TIRES
TIRES CONTINUALLY GET LOUDER AS MORE MILES ARE PUT ON THEM. IT IS A WHINING NOISE AND YOU CAN HARDLY TALK NORMAL OR LISTEN TO THE RADIO WITHOUT TURNING THE VOLUME LOUD. STARTED COMPLAINING TO THE DEALERSHIP WITH ABOUT 12,000 MILES ON THE TIRES. THEY CURRENTLY HAVE ABOUT 20,000 MILES ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252913December 27, 2008
AIR BAGS:FRONTAL
TRAVELING WEST BOUND ON BULL VALLEY RD WHEN A CAR GOING EAST BOUND TURNED IN FRONT OF ME CAUSING A HEAD ON ACCIDENT TO MY 2006 MARINER 4X4 HYBRID. I WAS TRAVELING 35 MPH AT TIME OF IMPACT AND SEAT BELTS DID NOT GO OFF CAUSING CHEST PAINS. MY VEHICLE HAD 11,000 WORTH OF DAMAGE TO THE FRONT END WHEN DOES THE AIR BAGS DEPLOY? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10252764December 24, 2008
POWER TRAIN
HYBRID VERSION OF 2008 MERCURY MARINER SUV INTERMITTENT ILLUMINATION OF (2) DASHBOARD WARNING LAMPS: MULTIPLE APPEARANCES OF "YELLOW WRENCH" SYMBOL @ L/EDGE INSTRUMENT PANEL - MANUAL VAGUE, FORD SVC WRITER SAYS LAMP INDICATES FAULT DETECTED IN ELECTRONICALLY-CONTROLLED CVT (CONTINUOUSLY VARIABLE TRANSMISSION); CLEARS WITH SHUT-DOWN/RESTART. DEALERSHIP UNABLE TO SCHEDULE PROMPT DIAGNOSTIC, CLAIMING ONLY ONE TECH/TOOL. HAS NOT RECURRED IN ~ 45 DAYS. TODAY (12-24-08), THE RED TRIANGLE WARNING @ RIGHT EDGE OF INST PANEL CAME ON AFTER COLD-START & DRIVING <100 FEET - ACCOMPANIED BY INFO TEXT WARNING TO `MAKE IMMEDIATE SAFE STOP'. OWNERS MANUAL LINKS LAMP TO POSSIBLE SAFETY OF HIGH-VOLT HYBRID ELECTRIC SYSTEM, BUT RUNNING DRIVER'S SYSTEM CHECK SHOWED NO SYSTEM PROBLEMS. LAMP CLEARED ON SHUT-DOWN/RESTART, HAS NOT REAPPEARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252344December 20, 2008
ENGINE AND ENGINE COOLING:ENGINE
2005 MERCURY MARINER. SUDDEN STALLING OF ENGINE AT SPEEDS UP TO 40MPH AND LOSS OF POWER (THEN RECOVERS) AT HIGHER SPEEDS. NOTIFIED FORD AND SCHEDULED FOR SERVICE TWICE - DEALER UNABLE TO REPLICATE AND FORD RESPONSE IS THAT "EVERY CONSIDERATION HAS BEEN GIVEN TO THE MATTER....UNABLE TO FURTHER REVIEW CONCERN" WE HAVE YET ANOTHER SERVICE CALL SCHEDULED WITH ANOTHER DEALER BECAUSE PROBLEM PERSISTS AND COULD LEAD TO SERIOUS ACCIDENT IN TRAFFIC. PROBLEM MANIFESTED ITSELF IN JULY 2008 AND NO REGULAR CONSISTENT PATTERN TO IT BUT HAPPENING MORE OFTEN AND STALLS HAPPENING MORE OFTEN. AFRAID TO DRIVE VEHICLE IN HEAVY NORTHERN VA TRAFFIC DUE TO ITS UNPREDICTABLE STALLING AND/OR LOSS OF POWER. REPORTING IN CASE TO BE ON RECORD, IN CASE OTHER COMPLAINTS FILED ABOUT THIS ISSUE WITH THIS MODEL ,AND FOR FUTURE REFERENCE IN THE EVENT FORD UNABLE OR UNWILLING TO FIX A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247862November 6, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 10 MPH ON NORMAL ROAD CONDITIONS AND PROCEEDING TO A STOP, THE ENGINE STALLED UNEXPECTEDLY. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS WITH A LOUD NOISE COMING FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THERE WAS EXCESSIVE OIL LEAKAGE FROM THE GASKET. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FOUR OCCASIONS, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 1,094 AND CURRENT MILEAGE WAS 7,000. UPDATED 12/1/08 *CN UPDATED 12/05/08.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247136October 29, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 10 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE CAME TO A COMPLETE STOP AND STALLED WHEN ATTEMPTING TO ACCELERATE. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS AND THE TRANSMISSION MADE A LOUD NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATING ON THE INSTRUMENT PANEL. IN ADDITION, THERE WAS AN EXCESSIVE OIL LEAKAGE COMING FROM THE GASKET. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FOUR OCCASIONS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 1,094 AND CURRENT MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246726October 26, 2008
VEHICLE SPEED CONTROL
I OWN A 2005 MERCURY MARINER, PURCHASED NEW. WHEN IT GETS COLD THE GAS PEDAL STICKS, I PUSH DOWN AND THERE IS NO RESPONSE FOR A FEW TIMES. THIS ALMOST CAUSED ME TO BE REAR ENDED THIS MORNING HAD I NOT PUT ON THE HAZARD LIGHTS. ONCE IT WARMS UP IT IS FINE. THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR BRAND NEW IN 2005. THIS HAS HAPPENED OVER 50 TIMES AND IS STARTING TO SCARE THE HECK OUT OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246773October 26, 2008
TIRES
IN JULY 2008 , "CHECK TIRE PRESSURE" LIGHT BECAME PRESENT. UPON PLACING AIR IN LEFT-REAR TIRE A CRACK/ LEAK IN VALVE STEM BECAME PRESENT. VALVE STEM WAS REPLACED. IN AUGUST 2008 SAME ISSUE OCCURRED WITH RIGHT REAR STEM. TODAY, OCTOBER 26TH 2008 THE ISSUE OCCURRED WITH THE RIGHT FRONT VALVE STEM. ALL VALVE STEMS ON MY VEHICLE HAVE NOW BEEN REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243195September 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT EXPERIENCED ABNORMAL ROUGHNESS WHEN ATTEMPTING TO SHIFT GEARS IN THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE TRANSMISSION COOLING UNIT AND LINES NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THIS WAS A COMMON ISSUE IN WHICH THE MANUFACTURER ISSUED TSB NUMBER 10022282 (POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES) IN REFERENCE TO THE FAILURES. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE CONTACT UPDATED COMPLAINT ON DECEMBER 26, 2008 TO INCLUDE FAILURE WITH THE POWER STEERING IDLE OF PULLEY AND THE TRANSMISSION SHIFTING. THE FAILURE MILEAGE WAS 34,000 AND CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234145July 14, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2006 MERCURY MARINER. THE PASSENGER SIDE SEAT WARMER AUTOMATICALLY ACTIVATES AS SOON AS THE SEAT BELT IS APPLIED. THE VEHICLE HAS BEEN TAKEN TO THE DEALER TWICE, AND THEY SUPPOSEDLY REPAIRED THE FAILURE THE FIRST TIME. TWO DAYS LATER, THE FAILURE RECURRED. WHEN THE VEHICLE WAS TAKEN BACK THE SECOND TIME, THE DEALER REPLACED A SENSOR OR SOMETHING TO THAT NATURE. THE REPAIR TEMPORARILY CORRECTED THE FAILURE FOR A FEW MONTHS BEFORE IT RECURRED. THE VEHICLE IS CURRENTLY IN THE CONTACT'S POSSESSION AND HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 35,000. UPDATED 07/29/08 *BF UPDATED 08/01/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225794April 26, 2008
AIR BAGS:SIDE/WINDOW
SIDE AIR BAGS DID NOT GO OFF AFTER HIT IN DRIVERS DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10225591April 24, 2008
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
I WAS HIT ON THE DRIVER'S SIDE DOOR, AND THE SIDE AIR BAG NEVER WENT OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10225245April 21, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE DRIVING 40 MPH, THE CONTACT FELT AS IF SOMEONE REAR ENDED HER VEHICLE. SHE LOOKED IN THE REARVIEW MIRROR, BUT DID NOT SEE ANYTHING. WHEN SHE ARRIVED AT THE DEALER, THE ENTIRE ENGINE FELL FROM THE MOTOR COMPARTMENT AND ONTO THE GROUND. THE MECHANIC STATED THAT THE ENTIRE FRONT END OF THE VEHICLE HAD FALLEN APART. THE VEHICLE IS CURRENTLY AT THE DEALER. THE FAILURE MILEAGE WASE 38,351. UPDATED 05/21/08 *BF THE CONSUMER ALSO STATED THE TRANSMISSION FAILED. UPDATED 05/19/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222323March 25, 2008
ELECTRICAL SYSTEM
NEW 2008 MERCURY MARINER INTERMITTENT WILL NOT START OR HARD TO START AND WHEN STARTS EMITS HEAVY BLACK SMOKE FROM EXHAUST. WHEN CAR DID NOT START LEFT DAUGHTER IN A UNSAFE ENVIRONMENT. TOOK CAR TO LOCAL DEALERSHIP, SERVICE DEPARTMENT ADMITTED FORD WAS AWARE OF THE PROBLEM THERE IS A SERVICE BULLETIN OUT ON THE CAR BULLETIN # 6023000 AND # 20140. DEALERSHIP ALSO ADMITTED FORD HAS NO FIX FOR THE PROBLEM AT THIS TIME. CAR IS UNSAFE AND CAN LEAVE THE DRIVER IN A DEADLY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222748March 20, 2008
UNKNOWN OR OTHER
2006 MERCURY MARINER WAS BOUGHT WITH THE INTENTION OF ONLY COSTING $15,000. CONSUMER STATES THAT WHEN HE GOT READY TO PAY OFF THE VEHICLE THE DEALER STATED THAT HE ALSO OWED FOR TAX. HE WOULD LIKE TO BE REIMBURSED $500.00 WHICH WAS HIS DOWN PAYMENT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217991February 13, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, SUSPENSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I HAVE A 2007 MERCURY MARINER I PURCHASED IN APRIL 2007. THE VEHICLE HAS BEEN IN THE SHOP 4 TIMES NOW. 3 OF THE 4 TIMES BECAUSE SOMETHING HAS "GONE OUT" ON THE VEHICLE I.E. THE GAS PEDAL, THE WHEEL BEARINGS, THE TENSION PULLEY. I ALSO FOUND OUT FROM THE DEALERSHIP THAT THAT MANUFACTURER NEVER PUT THE BOLTS ON THE TOP OF MY ENGINE TO COVER THE SPARK PLUGS. I CONTINUE TO HAVE A PROBLEM. THESE LAST THREE INCIDENTS HAVE BEEN WITHIN THE LAST MONTH AND A HALF MY VEHICLE HAS BEEN IN THE SHOP GETTING NEW PARTS. I HAVE ALWAYS BOUGHT USED. THIS IS THE FIRST VEHICLE I HAVE EVER PURCHASED A NEW VEHICLE AND I FIND IT HARD TO BELIEVE IT SHOULD HAVE THIS MANY PROBLEMS. EVERYTHING SO FAR IS COVERED UNDER WARRANTY, BUT IN 1,000 MILES I HAVE NO WARRANTY. I CAN'T IMAGINE HOW MUCH IT IS GOING TO COST IF SOMETHING ELSE "GOES OUT" ON MY BRAND NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217161January 29, 2008
AIR BAGS, STRUCTURE
2006 MERCURY MARINER SUFFERED A ROLLOVER AFTER ACCIDENT. CONSUMER STATES THAT THERE IS NO EXCUSE WHY THE VEHICLE FLIPPED OVER ON ITS TOP AFTER BEING HIT AT A SLOW SPEED BY A MUCH SMALLER VEHICLE. CONSUMER WOULD ALSO LIKE TO KNOW WHY THE AIRBAGS DID NOT DEPLOY. *KB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10215118January 16, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
CAR BEGAN TO MAKE A POP LIKE NOISE, IT HAS BEEN TAKEN TO DEALER 3 TIMES AND THE CATALYTIC CONVERTER WAS REPLACED THE 2ND TIME IN. ON THE 3RD TIME THEY SAID THEY COULD DO NOTHING ABOUT THE NOISE AS I START THE CAR WHEN COLD. WHO IS LIABLE WHEN MY WARRANTY IS OVER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212454December 20, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2006 MERCURY MARINER HYBRID DRIVEN TWICE ON DEC. 19 TOTAL OF ABOUT 70 MILES OVER THE COURSE OF THE DAY. NO APPARENT PROBLEMS OR WARNINGS DURING THE TRIPS. LAST DRIVEN AT 4:30 P.M. WE WERE AWAKENED AT 1:30 A.M. BY OUR SON WHO WAS VISITING ASKING FOR OUR OTHER VEHICLE KEYS AS THE MARINER HAD EXPLODED IN OUR DRIVEWAY. HE SAW FLICKERING FLAMES IN THE BACK CARGO AREA. THE ADJACENT TRUCK WAS MOVED OUT OF HARMS WAY AND THE CAR WAS BY THEN ENGULFED IN FLAMES IN THE INTERIOR WITH FLAMES SHOOTING OUT OF THE BATTERY VENT. THE WINDOWS BLEW OUT AND TWO MORE BLUISH EXPLOSIONS CAME FROM THE BACK OF THE CAR. THE CAR IS A TOTAL LOSS. IT DEFINITELY BURNED MORE HEAVILY IN THE BACK WHERE THE HYBRID BATTERIES ARE LOCATED. THE FIRE DEPARTMENT AND SHERIFF RESPONDED. WE ARE AWAITING A DECISION FOR OUR NEXT STEP FROM THE DEALERSHIP AND OUR INSURANCE CARRIER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10210908December 5, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN IT GETS COLD THE GAS PEDAL STICKS, I PUSH DOWN AND THERE IS NO RESPONSE FOR A FEW TIMES. THIS ALMOST CAUSED ME TO BE REAR ENDED THIS MORNING HAD I NOT PUT ON THE HAZARD LIGHTS. ONCE IT WARMS UP IT IS FINE. THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR BRAND NEW IN 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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