Mercury Mariner Complaints

1,512 consumer complaints on file.

#10294939December 8, 2009
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION. ASCENDING A WINDING GRADE ON OREGON 140 AT 50 MPH THE ACCELERATOR PEDAL SUDDENLY SHOT UNAIDED TO THE FLOOR PUTTING THE CAR IN PASSING GEAR. WHEN I HIT THE BRAKE PEDAL IT INSTANTLY DISENGAGED THE ACCELERATOR. THE CAR WAS NOT IN CRUISE CONTROL MODE ALTHOUGH IT HAD BEEN EARLIER. I HAD DISENGAGED THE OVERDRIVE FUNCTION THROUGH THE BUTTON ON THE GEAR SHIFT LEVER AND WAS IN STRAIGHT DRIVE GEAR. WE BOUGHT THE CAR IN JANUARY 2009. THIS WAS THE 3RD TIME WE HAVE EXPERIENCED THIS SAME PROBLEM. THIS TIME WAS THE MOST PRONOUNCED AND SERIOUS SINCE THE ACCELERATOR WAS FLOORED. WE WERE PASSING OVER THE CASCADES BETWEEN MEDFORD AND KLAMATH FALLS. TWO OR THREE MILES FURTHER UP THE HIGHWAY WE ENTERED THE SNOW ZONE AND THERE WAS ICE ON THE HIGHWAY. HAD WE BEEN THERE AT THE TIME OF THE SUDDEN ACCELERATION THE CAR COULD HAVE SPUN OUT OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294993December 8, 2009
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
STICKY GAS PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293351November 24, 2009
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
THE DRIVER INFORMATION DISPLAY SHOWED: BRAKE SYSTEM FAILURE. TOOK VEHICLE TO DEALERSHIP, AND WAS TOLD THAT THE ITEM WAS NOT COVERED BY EXTENDED WARRANTY THAT I PURCHASED THROUGH DEALER. THE ITEM THAT WAS FOUND TO CAUSE THE CODE IS THE WIRING THAT CONTROLS THE HYDRAULIC PUMP FOR THE ABS BRAKE SYSTEM. ALTHOUGH THE BRAKES STILL FUNCTION, BUT DO NOT PROTECT FROM LOCKING UP IN AN EVENT OF EMERGENCY BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292513November 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 65 TO 70 MPH ON NORMAL ROAD CONDITIONS; THE TRANSMISSION SLIPPED WITH EXCESSIVE VIBRATION. THE ENGINE BEGAN TO REV AND THE RPM'S WERE HIGH. SUDDENLY, PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL, HOWEVER, THE RESPONSE WAS MINIMAL. THE CONTACT WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE AND RESUME NORMAL OPERATION. AN AUTHORIZED DEALER CONFIRMED THAT THE FAILURE WAS CONTRIBUTED TO THE TRANSMISSION OVER DRIVE PISTON. THE VEHICLE WAS REPAIRED. THE FAILURES OCCURRED WHENEVER 5TH AND 6TH GEAR WERE ENGAGED. THE IDENTICAL FAILURES OCCURRED ON TWO SEPARATE OCCASIONS AFTER THE SERVICE REPAIRS WERE PERFORMED ON THE VEHICLE. IN ADDITION, THE VEHICLE ROLLED WHILE STATIONARY ON AN INCLINE. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 13,088.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291766November 10, 2009
FUEL SYSTEM, GASOLINE
FORD MOTOR CO. PRODUCED 2009 & 2010 MERCURY MARINER VEHICLES' FUEL SYSTEM LEAKS GAS WHEN ATTEMPTING TO TOP OFF THE GAS TANK. ALL FORD VEHICLES PRODUCED OVER THE PAST TWO YEARS MAY BE AFFECTED. FORD WILL NOT FIX THE PROBLEM AND TELLS THE CUSTOMER TO NOT TOP OFF THE GAS TANK ALTHOUGH NOTHING IS INCLUDED IN THE OWNER'S MANUAL ABOUT THIS NOR ARE DEALERSHIPS ADMITTING ANY KNOWLEDGE ABOUT THE PROBLEM NOR HAS FORD SENT ANY SERVICE BULLETINS TO AFFECTED DEALERSHIPS. ALL OF THE ABOVE HAS BEEN CONFIRMED ON AT LEAST TWO OCCASIONS BY MY SERVICING FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289645October 23, 2009
VISIBILITY
THE REAR WINDOW ON MY 2005 MERURY MARINER EXPLODED. THERE WAS A LOUD BOOM AND THE WINDOW EXPLODED INTO SMALL PIECES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288838October 18, 2009
VEHICLE SPEED CONTROL
ON 09-24-2009 WHILE TRAVELING ON I-95 TOWARDS MAINE NEAR PORTSMOUTH, NEW HAMPSHIRE, OUR VEHICLE A 2008 MERCURY MARINER, WITH 15,682 MILES ON THE ODOMETER, LOST ALL BRAKING CAPABILITY AT 65 MPH. BEING A RETIRED POLICE OFFICER I WAS ABLE TO TALK MY WIFE, WHO WAS DRIVING, OVER INTO A BREAKDOWN LANE IN AN EFFORT TO AVOID COLLISION WITH TRACTOR TRAILERS, MOTOR VEHICLES AND FIXED OBJECTS. ULTIMATELY THE VEHICLE WAS TURNED ONTO AN OFF RAMP AND ONTO A SIDEWALK AND GRASS AREA TO INCREASE FRICTION TO REDUCE SPEED. THIS WAS SEVERAL MILES IN THE MAKING AND WHEN THE VEHICLE SLOWED TO UNDER 40 MPH WE PLACED IT IN NEUTRAL AND WERE ABLE TO STOP THE CAR. WE NOTED THAT THE RPMS WERE IN THE 4,000 TO 5,000 RANGE AS THE THROTTLE APPEARED STUCK. AFTER TOWING TO PORTSMOUTH FORD, IN PORTSMOUTH, NEW HAMPSHIRE; TECHNICIANS THERE DETERMINED THAT THE PROBLEM WAS A STRETCHED THROTTLE CONTROL & CABLE ASSEMBLY (PART #7L8Z*9!758*C CABLE ASS-THROTTLE CONTRO AND PART # 8L*Z*9725*A SHAFT MT79758A-ACCELERATOR CABLE). TECHICIANS STATED THAT THE STRETCH ACCELERATOR CABLE (WHICH THEY SAID WAS POORLY DESIGNED) CAUSED THE THROTTLE AND CRUISE CONTROL TO LOCK, WHICH OVER RODE THE BRAKING SYSTEM. WARRANTY REPAIRS WERE MADE INVOICE 497086 TAG CUSTOMER #8023451243. WE NARROWLY AVOIDED WHAT COULD HAVE BEEN A CATASTROPHIC ACCIDENT AND FEEL THIS SHOULD BE BROUGHT TO YOUR ATTENTION AS A DEFECT MAY EXIST IN OTHER SIMLLAR 2008 MERCURY MARINERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285350September 27, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2008 MERCURY MARINER. COMBINED CONDENSER/TRANSMISSION COOLING UNIT (BELIEVE IS MANUFACTURED BY VISTEON) LEAKED AT 48,200 MILES. SAME UNIT IS USED IN THE 2008 FORD ESCAPE. HAPPENED TO NOTICE FLUID ON GARAGE FLOOR. OTHERWISE COULD HAVE EASILY LED TO FAILURE OF TRANSMISSION WITH RESULTING VEHICLE ACCIDENT. THIS DEFECT IS THE SUBJECT OF NUMEROUS COMPLAINTS (SEE FOR EXAMPLE AUTOMOBILE.COM) AND WAS THE SUBJECT OF A NHTSA INVESTIGATION # 10024826 AND IS DESCRIBE IN MERCURY'S TSB# 08-5-7. HOW MANY MORE TIMES WILL THIS WIDELY REPORTED DEFECT OCCUR BEFORE YOU MAKE FORD/MERCURY RECALL? OBVIOUSLY THE COMBINED CONDENSER, TRANS FLUID COOLER IS DEFECTIVE. ARE YOU WAITING FOR DEATHS OR SERIOUS INJURIES BEFORE YOU REQUIRE THE RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284481September 18, 2009
ENGINE AND ENGINE COOLING
ENGINE STALLS AND PICK-UP IS WOBBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283451September 9, 2009
TIRES, TIRES:VALVE
ON JULY 5, 2009 WHILE DRIVING MY MERCURY MARINER THE PASSENGER SIDE REAR TIRE WENT FLAT. CAUSE WAS A BAD VALVE STEM; ON SEPTEMBER 4, 2009 I HAD THE SAME PROBLEM WITH THE DRIVER SIDE REAR TIRE. THE AUTO TECH AT WALL MART SHOWED ME THE VALVE STEM WAS DRY ROTTED AND HAD TO BE REPLACED. I ALSO HAD HIM REPLACE BOTH VALVE STEMS ON THE FRONT TIRES, WHICH ALSO SHOWED SIGNS OF DRY ROT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282687September 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE VEHICLE WAS PARKED WHEN THE CONTACT OBSERVED THAT THERE WAS FLUID LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO THE AIR CONDITIONER TRANSMISSION COOLER ASSEMBLY UNIT. THE ESTIMATED REPAIR COST WAS $800.00 . THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT HAD CONCERNS OF THE SAFETY RISK. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 43,000. THE SYSTEM DID NOT RECOGNIZE THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275960July 7, 2009
TIRES
ORIGINAL CONTINENTAL TIRE ON THE 2008 MERCURY MARINER HAS TREAD SEPARATION AND CAUSED A BLOW OUT. CONTINENTAL WILL NOT REIMBURSE OR SWAP ON BLOW OUT, BUT ONLY ON TREAD WEAR. PICTURES OF TIRE SEPARATION ARE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274079June 17, 2009
ELECTRICAL SYSTEM, FUEL SYSTEM, OTHER
WHILE DRIVING ON THE FREEWAY A LOUD BANG SOUND WAS HEARD FROM THE ENGINE COMPARTMENT. THE CAR SHOOK AT THE SAME TIME WHEN THE BANG OCCURRED. THE CHARGING INDICATOR IS NOW VERY SENSITIVE TO GAS ACCELERATION. I CHECKED THE ENGINE AND BATTERY AND AROUND THE CAR AND DIDN'T NOTICE ANYTHING UNUSUAL. I'M GOING TO THE DEALER TOMORROW FOR THEM TO CHECK THE 12 BATTERY AND ALTERNATOR. SINCE I HAVE A HYBRID CAR I'M ALSO GOING TO HAVE THEM CHECK SPECIAL BATTERIES FOR DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272887June 4, 2009
TIRES:VALVE
I RECEIVED A NOTICE DATED MAY, 2009 ON JUNE 3, 2009 FROM FORD REGARDING REPORTS OF TIRE VALVE STEM CRACKS AND AIR LEAKS ON 2007 MERCURY MARINER. THEY CLAIM IT IS NOT A RECALL. I HAD A PROBLEM WITH ONE TIRE ON FEBRUARY, 23 2009 ON MY WAY TO THE AIRPORT IN THE EARLY A.M. AND HAD IT REPAIRED - WAS VALVE STEM LEAK. MY HUSBAND CHECKED THE CAR WITH A MAGNIFYING GLASS AND FLASHLIGHT (ONLY WAY TO SEE CRACKS) AND FOUND THE OTHER THREE STEM VALVES WERE CRACKED. NO ONE WITH THE NAKED EYE COULD POSSIBLY SEE THIS. MY HUSBAND SAID I COULD HAVE HAD 3 FLAT TIRES SIMULTANEOUSLY. I COULD HAVE BEEN SERIOUSLY INJURED. FORD REFUSES TO MAKE ANY REFUNDS UNDER THEIR PROGRAM. I WAS TOLD BY THE DEALERSHIP THAT THEY WERE TOLD NOT TO BRING THIS MATTER TO THE ATTENTION OF THEIR CUSTOMERS. DO THE WORK ONLY IF THE CUSTOMER ASKS THEM TOO. THIS IS MUCH TOO DANGEROUS A SITUATION AND FORD SHOULD MAKE THIS RECALL TO ALL VEHICLE OWNERS WHO COULD BE IN DANGER. THE REFUND WOULD BE NICE SINCE WE WEREN'T INFORMED OF THIS WHEN WE SHOULD HAVE BEEN BUT THE LIVES OF INNOCENT PEOPLE ARE AT STAKE BECAUSE FORD WON'T FESS UP TO CALLING THIS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272405May 30, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DOWN THE INTERSTATE FOR 45 MILES AND EXITED AT AN OFF RAMP. AT THE END OF THE RAMP, MY CAR STALLED ALMOST CAUSING A CRASH. MY CAR WOULD CRANK, BUT WOULD CONTINUE TO STALL ONCE ENGAGED INTO GEAR. I CAN KEEP THE VEHICLE FROM STALLING BY MASHING THE ACCELERATOR, REVVING THE RPM'S. EVER SINCE THEN MY VEHICLE HAS CONTINUED TO STALL ONCE PLACED INTO GEAR AND COMING TO A STOP AT PERIODIC TIMES. I FIND MY VEHICLE UNSAFE TO DRIVE, DUE TO IT HAPPENING OUT OF NOWHERE AND AT INTERSECTIONS. I HAD A FRIEND OF MINE IN THE AUTOMOBILE INDUSTRY LOOK AT MY VEHICLE AND INTO THE SITUATION, AND HE HAS FOUND THAT FORD HAS HAD NUMEROUS ISSUES AS FAR BACK AS '07 WITH ESCAPES AND MARINERS FROM '05-'08 EQUIPPED W/ A CD4E AUTOMATIC TRANS AXLE AND BUILT FROM 8/01/04-2/15/07. FORD HAS ENACTED SERVICE PROCEDURES FOR CORRECTING THE PROBLEM DATED 3/01/2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267827May 6, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE DRIVING 25 MPH, THE CONTACT HEARD A LOUD CLUNKING NOISE COMING FROM THE ENGINE AND THE VEHICLE SHUT OFF. SHE WAS ABLE TO RESTART THE VEHICLE AND HEARD A CLICKING NOISE. SHE WAS ABLE TO SAFELY DRIVE THE VEHICLE TO HER DESTINATION. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND INSPECTED BY A TECHNICIAN, WHO DETERMINED THAT THE ENGINE HAD NO OIL PRESSURE. THE FAILURE CAUSED SEVERAL LIFTERS AND THE BEARING ROD TO FAIL. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE HER VEHICLE WAS OUT OF WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267617May 3, 2009
ELECTRICAL SYSTEM
2008 MERCURY MARINER HYBRID NO CRANK. VEHICLE WAS FOUND TO HAVE DAMAGED HIGH VOLTAGE WIRING HARNESS. HARNESS RUNS ALONG UNDERNEATH THE PASSENGER SIDE OF THE VEHICLE CABIN. HARNESS IS PARTIALLY ENCASED PVC. PVC WAS DAMAGED POSSIBLY DUE TO ROAD HAZARD HITTING UNDERNEATH THE VEHICLE. HIGH VOLTAGE HARNESS WAS DAMAGED RESULTING IN ENTIRE HARNESS BEING REPLACED. FORD WOULD NOT PAY FOR REPAIR. THIS IS A SERIOUS ISSUE AND POSSIBLY A DESIGN FLAW. I STILL HAVE THE HARNESS IN MY POSSESSION AND WOULD BE WILLING TO PROVIDE IT FOR PURPOSE OF INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266510April 23, 2009
ENGINE AND ENGINE COOLING
THERE IS AN OPEN SPACE IN THE FRONT GRILL MEASURING 30-1/2' LONG X 4' HIGH X 2-1/2 ' 3-1/2' DEEP THAT IS 15' FROM THE ROAD, WHICH HAS NO GUARD OR SHIELD TO PROTECT IT FROM SOMETHING LIKE ROCKS FLYING OFF OF THE ROAD. THERE IS ALSO ANOTHER GAP ABOVE THIS WHERE DEBRIS CAN HIT THE A/C CONDENSER THAT IS 28' LONG X 1-1/2' HIGH. DEALER CLAIMED A ROCK FLEW OFF THE ROAD AN PUT A HOLE IN THE A/C CONDENSER. THE VEHICLE ONLY HAD 3,000 MILES AND WAS A COUPLE MONTHS OLD. DEALER WOULD NOT REPLACE OR REPAIR CONDENSER. CLAIMED IT WAS NOT A COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262784March 23, 2009
ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
2-18-09: 2005 MERCURY MARINER--LOCKED ENGINE: MESSAGE: CHECK EMISSION SYSTEM. TAKEN TO SHOP. TOOK 10 DAYS TO REPAIR, DROVE VEHICLE 3 DAYS AND SAME THING HAPPENED. 3-5-09: VEHICLE AGAIN LOCKED UP AND TAKEN TO SHOP BY WRECKER FOR REPAIR. 2 WEEKS LATER CAR STILL NOT FIXED. TOLD BY FORD IN DETROIT: BACKLOG/PARTS SUPPLIER OUT OF BUSINESS. WILL NOT LOAN A ME A VEHICLE, CAN DO NOTHING TO HELP ME. WAIT 3 MONTHS FOR PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259461February 20, 2009
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT DRIVER'S SIDE DOOR FELL OFF THE VEHICLE. THE CONTACT HAD TO PULL THE VEHICLE OVER AND TEMPORARILY TIE THE DOOR WHILE DRIVING THE VEHICLE HOME. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT IT WAS DUE TO A MANUFACTURER DEFECT AND WAS INSTALLED INCORRECTLY. THEY REPLACED THE DRIVER'S SIDE UPPER HINGE UNDER WARRANTY, BUT THE CONTACT BELIEVES THAT THE FAILURE SHOULD BE RECALLED. THE CURRENT AND FAILURE MILEAGES WERE 35,800. UPDATED 3/16/09 *CN UPDATED 03/19/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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