Mercury Mariner Complaints

1,512 consumer complaints on file.

#11446918January 10, 2022
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while moving from a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assist fault message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing Power Steering Control Module (PSCM) replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446940January 10, 2022
STEERING
The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in NHTSA Campaign Number: 14V284000 (Steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446661January 7, 2022
STEERING
"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA Vin lookup program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446388January 5, 2022
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. She also stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that her vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446400January 5, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that while stopped at a stop sign, the steering wheel inadvertently moved to the right or left. The vehicle was taken to an independent mechanic and diagnosed with steering control module failure. The steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445817January 1, 2022
STEERING, POWER TRAIN
lost of steering control because of power steering failed. And caused elec. system to go nuts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443460December 11, 2021
UNKNOWN OR OTHER
The accelerator sticks and this is very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443239December 9, 2021
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Power steering goes out at regular intervals. in the same type of issue as the following Recall notice 14S05/NHTSA Or the Electric assist system as bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442962December 7, 2021
HYBRID PROPULSION SYSTEM
The contact owns a 2006 Mercury Mariner Hybrid. The contact stated while driving 65 MPH, the vehicle stalled. The contact stated the stop on the side warning message was illuminated. The contact was able to park on the side of the road and was able to restart the vehicle within 5 minutes. The contact stated he continued to experience the failure. The contact took the vehicle to an independent mechanic and was referred to a local dealer to diagnose the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radiator thermostat to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V526000 (Hybrid Propulsion System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 101,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442990December 7, 2021
STEERING
The steering wheel locked up while turning at about 20 MPH. There were not any warning lights that illuminated before, during, or after the incident. This happened on two separate occasions spanning about 7 or 8 months apart. I was fortunate enough to have safely pulled off into the shoulder of the road on both occasions. I turned the vehicle off for about 2-3 minutes and started it back up and the power assisted steering worked again. If I was unable to pull off into the shoulder, it could have resulted in an accident involving another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440974November 18, 2021
POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving on the highway my car just cut off in the middle lane. I was able to get into the emergency lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440557November 15, 2021
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 20-25 MPH, the power steering failed, and the steering wheel was difficult to maneuver. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with a power steering assist failure. The vehicle was not repaired and remained with the mechanic. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 147,377.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439961November 10, 2021
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that while attempting to park the vehicle, the steering wheel suddenly became very difficult to turn in either direction and the message "Power Steering Fault" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified. The failure mileage was 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439038November 2, 2021
STEERING
Power steering went out while driving on the interstate. It will not engage at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438880November 1, 2021
STEERING
The contact owns a 2009 Mercury Marnier. The contact stated that while driving at an unknown speed and making a turn at an intersection, the vehicle lost power steering assist. The contact stated that the instrument cluster was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired in 2014 under NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438428October 27, 2021
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated while his mother in-law was driving approximately 35 MPH, the driver was turning into her work parking lot when the vehicle lost power steering assist with the power steering assist fault message displayed. The driver pulled the vehicle into the parking lot and parked the vehicle. After work the driver had the vehicle towed to her residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436741October 14, 2021
UNKNOWN OR OTHER
Car was accelerating from stop to about 15 mph up a slight incline when the engine shut off and “Stop Safely Now” appeared on the dashboard. At the same time ⚠️ This symbol lit up on the dashboard as well. I came to a stop, shut the car off and tried to start it. On the third attempt it started normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436716October 13, 2021
FUEL/PROPULSION SYSTEM
The fuel system is not working properly.I’m scared to drive it anymore.i can’t even put gas in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435355October 4, 2021
SERVICE BRAKES
Couple weeks back, significant other encountered issue with brake signal coming on and needed to pretty much press the brakes to the floor to get it to brake. Took it to a nearby shop and they weren't familiar with the car, so they recommended to bleed the brakes according to error code and online. Signal went away for a bit. Signal came back with no immediate brake issue. Took to the dealership and they replaced some parts which also made the signal disappear for now. The parts were: Booster brake (a booster asy - brake), a bush, a module. Assuming the part replacement effectively hid the issue like a brake bleed. Few days later while driving about 40mph later the brake signal came on, wasn't touching the brakes at the time. Went to brake and they weren't reacting normally and wasn't braking. Had to also pretty much press hard on the pedal and get the pedal to the floor to break. Pulled off to a side road and restarted the car. Issue disappeared upon restart. Assuming something that controls the brake booster turns off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434836September 29, 2021
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated while driving 65 MPH, he heard abnormal sounds coming from the front of the vehicle. The contact stated he lost control of the steering wheel and the vehicle was shuddering. The ABS warning light illuminated. The contact veered to the side of the road. The contact stated as he drove, the vehicle continued to shudder. The vehicle was taken to the independent mechanic who diagnosed the failure as a loss of the steering torque sensor signal. The contact stated that the vehicle was not repaired, and the failure had been reoccurring while driving at various speeds. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) because the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mariner