Mercury Mariner Complaints

1,512 consumer complaints on file.

#11462610April 28, 2022
STEERING
The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to NHTSA Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462509April 27, 2022
UNKNOWN OR OTHER
The passenger side front tire became disconnected while driving. The frame rusted and broke causing the tire to separate from the vehicle. The tow truck driver commented that he had never seen this before. I had the vehicle towed to Firestone only to have them tell me they could not fix the vehicle. The vehicle has not been thoroughly inspected, but is available to be inspected. I noticed a change in the steering wheel position for about a week prior to the tire separating. If the tire would have separated from the vehicle while driving on a highway or busy street, more damage and possible injury could have resulted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461796April 22, 2022
STEERING
THE PROBLEM IS WITH THE ELECTRIC POWER ASSIST SYSTEM. I HAVE A TORQUE SENSOR PROBLEM OR SOMETHING THAT WANT LET THE POWER STEERING WORK. FORD HAD A RECALL FOR THIS PROBLEM FOR THIS YEAR MODEL. WHEN I CALL THEM THEY RESPOND AS MY CAR WAS NOT COVERED. IM HAVING THE SAME ISSUE THAT THE RECAll WAS FOR. NOT SURE WHY ITS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461323April 19, 2022
UNKNOWN OR OTHER
The wheel wells are rusted out in the rear. Of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459679April 5, 2022
UNKNOWN OR OTHER
The contact owns a 2010 Mercury Mariner. The contact stated while driving approximately 10 MPH and making a left turn, the vehicle came to a complete stop. There was no warning light illuminated on the instrument at the time of the failure; however, the power steering warning had since been illuminated. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458480March 27, 2022
STEERING
Power steering assist goes in and out. Making it very hard to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457045March 16, 2022
STEERING
the power steering assist fault it just stopped working. very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457014March 16, 2022
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel would vibrate abnormally. The contact stated that at start-up the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle; she called her boyfriend to the scene and he drove the vehicle home. Neither the dealer nor the manufacturer had been notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456629March 14, 2022
STEERING
While driving suddenly a beep on the dashboard and a notice appeared, the steering wheel got too hard to make it turn, the notice on the dashboard "Power Steering Assist Fault" the part can"t be found anywhere but refurbished at a high price, it is very unsafe to drive while making turns. Wondering if this could be a good reason to order recall on this part. Vehicle was inspected by a Mechanic. what do I need to do now? Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455259March 4, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated while driving approximately 75 MPH and attempting to make a turn, the vehicle lost power steering assist. The contact was able to continue driving the vehicle in manual steering mode causing the vehicle to be difficult to maneuver. There was no warning light illuminated. The vehicle was driven back to the residence and was diagnosed by an independent mechanic. The contact was informed that the steering sensor was not operating as designed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455085March 3, 2022
STEERING, UNKNOWN OR OTHER
The contact's son owns a 2008 Mercury Mariner Hybrid. The contact stated that while her son was starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact's son was able to continue the drive the vehicle, however, extra effort was needed while driving the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately was 143,340.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454721March 1, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist fault warning message was displayed. There was an abnormal metal on metal noise detected. The steering wheel was unstable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified and referred the contact to NHTSA for assistance. The approximate failure mileage was 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454150February 25, 2022
STEERING
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent mechanic who diagnosed that the steering shaft torque sensor was faulty and need to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000. THE CONSUMER STATED THE DIAGNOSTIC TROUBLE CODE WAS B2278. THE CONUSMER STATED DUE TO THE VEHICLE EXPERIENCING THE SAME FAILURE DETAILED IN THE RECALL NOTICE, THAT THE VEHICLE SHOULD BE INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452337February 17, 2022
SERVICE BRAKES
Second time the power brake pedal assembly has failed. The assembly failed in 19th February 2013 and had to be replaced by Fremont Ford. The power brakes failed completely and it had to be towed in. The part is BM6Z-2455-A. The Power brake assembly electronics failed again in January 26 and I have to drive it into the dealership with failing brakes. I was informed that the part is no longer manufactured and is unavailable from Ford. Failure of brake electronics in this hybrid represents a hazard if the brakes fail from failing electronics and the car is unable to stop. We are currently searching for part from a scrapped vehicle. The car is currently at Livermore Ford 1-925-273-7814. I think that the car should be recalled and defects in power brake module investigated and redesigned part should be installed before other cars brakes fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451510February 11, 2022
SUSPENSION
Brakes inspected, back frame rusting out severe holes, mechanic stated you need another vehicle within a year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450869February 7, 2022
STEERING
While driving car lost power steering causeing dangerous situation and loss of full control of car. Result was several near accidents while trying to get the car under control to shoulder. Car was diafnosed by dealer to need steering column. "Power Steering Assist Problem" displayed on dash when steering was lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450026February 2, 2022
UNKNOWN OR OTHER
I was making a turn and the vehicle seemed as if the steering locked up. It randomly does this and is starting to be more and more often. It has already made me run off of the road and hit a culvert causing even further damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11447897January 18, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that at startup, the steering wheel became difficult to turn. The contact stated that the power steering assist fault warning message was displayed. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447398January 13, 2022
STEERING, UNKNOWN OR OTHER
My wife is driving the car and the power steering quits working several times. Off and on. Speed varies.. Very scary!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447057January 11, 2022
UNKNOWN OR OTHER
I was going down the 4lane in my home town an my steering wheel just stopped working could have caused me to have a accident I was going 55 miles an hour it could have been bad if I hadn't had both hands on the steering wheel please Thank you Kathy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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