Mercury Mariner Complaints

1,512 consumer complaints on file.

#11490554October 24, 2022
STEERING
The contact's girlfriend owns a 2009 Mercury Mariner. The contact stated while driving approximately 15-20 MPH and making a turn, the steering wheel became inoperable. There was an abnormal beeping sound detected. The contact stated that while his girlfriend was driving in traffic and making a turn on a curve, the steering wheel was pulling to one side. There was a low beeping sound detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred him to the NHTSA Hotline. The approximate failure mileage was 154,204.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490349October 21, 2022
STEERING
The contact owns a 2010 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault message flashed on the instrument panel. The contact then stated that excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number:14V284000 (Steering). The contact called the dealer and was informed that the vehicle was not under recall. The manufacturer was notified of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487955October 5, 2022
STEERING
Our torque sensor needs replacing. McFarland Ford in Exeter said that the torque sensor was repaird via recall at First Ford in Fall River, MA 2014. We have NEVER had a problem with steering. First Ford in Fall River informed me that if we brought the vehicle in for an oil change, any recall item would have been checked, and if they found no problem with it at that time, it was reported, and that ended the recall status for our vehicle. Please, we need your help. My husband is 83; I am 70. This whole thing smells. How can checking something we had no problem with cancel a recall status on our vehicle. There was no warning. Our vehicle worked fine. We got in the next morning, and the steering wheel wouldn't turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485177September 19, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was included in NHTSA Campaign Number: 14V284000 (Steering) and an inspection was performed along with a software update. The contact stated while driving approximately 20 MPH, the vehicle lost power steering functionality making it difficult to turn to the left or the right. The contact pulled over to the side of the roadway and turned off and restarted the vehicle and the power steering functionality was restored. The failure occurred three times on the same day. The dealer was contacted and informed of the failure however, the vehicle had not been taken the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 185,669.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484711September 15, 2022
UNKNOWN OR OTHER
My power steering light popped on about 6-9 months ago for about 10 seconds and then turned off. About a month ago now, I gently hit a boulder with my front right tire. I dented a couple of steering rods and something else. Got it fixed, and then when the repair guy was backing my car out of their shop, my car just turned on its own. It's the same issue that required a recall of the steering column in this car years ago. (I had it replaced as part of that recall in 2014.) I talked to 3 different Ford dealership parts departments. They all told me the same thing. "Hmm...this is very odd. I've never seen a part number changed so many times. They also changed the location of this specific factory...this is really odd. Right now, Ford is guaranteeing 300 steering columns being manufactured and released in September and another 300 in October. But there are over 850 people on the pre-order list." So tell me why, this part was recalled like 6+ years ago and all of a sudden now, these same parts are having the same issues. The power steering will just stop working whenever it wants. Every single ford parts guy I talked to at the 3 different Ford's I talked to said all of the above is very suspicious. "It seems like Ford never fixed the problem and it trying to cover their ass".
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11484084September 12, 2022
SERVICE BRAKES
Driving downhill after dropping my children off at school heard a loud popping noise and brake pedal fell to the floor. Total loss of brakes. Coasted to the side off the road narrowly avoiding busy intersection. Vehicle was looked at by mechanic, traced to faulty ABS Sensor. Serious safety hazard— Recall must be issued immediately to prevent accidents and injuries!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483372September 7, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2009 Mercury Mariner. The contact stated that the key was hard to insert into the ignition switch. The power steering assist fault message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the ignition housing. The contact called the local dealer who informed her the power steering was repaired in 2014 under NHTSA Campaign Number 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 198,725.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482031August 30, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated while her mother-in-law was driving 70 MPH, the vehicle lost power steering functionality. The contact's mother-in-law pulled the vehicle off the road and drove to an independent mechanic. The contact’s mother-in-law stated there was no warning light illuminated. The mechanic diagnosed the vehicle and determined that the electrical power steering assist needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the vehicle was not included in the recall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479294August 15, 2022
STEERING
Drove fine day before got in next morning wheel very tight hard to turn Took to shop they said loss of electric power steering. Guy said this vehicle had trouble with that Checked for any recalls NHTSA had this on their site as a recall started in 2014 I called dealership here in town and guy basically laughed at me because was a 2008 and said not going to fix your car forever. Recall has expired. It’s a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478775August 11, 2022
SERVICE BRAKES
Brakes go to floor dealer said they see nothing. They gave my vehicle back brake are normal again.two months go by it happens again but it fixed itself after 2 days. This just happen again 8/5/2022. I see a recall NHTSA campaign #19V904000 ,MFG campaign #19S54 Also a NHTSA recall#150546 How am I going to drive with brakes on the floor My vehicle is a 2008 Mercury Mariner Thanks in advance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473918July 14, 2022
ELECTRICAL SYSTEM
My power steering assist is not functioning this is part of a current recall that apparently my car is not included in even though it was a recall for mercury mariners 06-10 and I drive an 09.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471850June 30, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Mercury Mariner. The contact stated that while attempting to apply the brake, an excessive amount of pressure was needed to depress the brake pedal before the vehicle stopped. The contact stated that the brake pedal went to the floor. The contact had taken the vehicle to a certified mechanic who was unable to identify the cause of the failure. The vehicle had not been repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure and confirmed that the VIN was not included. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471494June 29, 2022
SERVICE BRAKES
Brake pedal went to floor on my 10 Mariner, slid into intersection, no warning lights came on, checked for any fluid leaks and there were none. This is 2nd time it has happened and is extremely dangerous! Believe, like others that it is the ABS control. Ford should fix this immediately!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471436June 28, 2022
STEERING
The contact called on behalf of his wife who owns a 2009 Mercury Mariner. The contact stated that while his was driving approximately 25 MPH, the vehicle lost power steering assist making it difficult to steer the vehicle. The power steering assist warning light was illuminated. The driver pulled over to the side of the roadway safely where her husband arrived with his trailer to tow the vehicle back to the residence. The following day the vehicle was driven to the dealer in manual steering mode. The dealer diagnosed the vehicle and confirmed the failure with the power steering. The dealer related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 136,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470835June 24, 2022
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving 5-10 MPH, the vehicle inadvertently lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving however, extra effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The contact became aware of NHTSA Campaign Number: 14V284000 (Steering) and the vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470844June 24, 2022
STEERING
The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 200,732.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468386June 9, 2022
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn before the steering locked up. The contact was able to restart the vehicle and the vehicle operated as designed. The check engine and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic who referred the contact dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467626June 5, 2022
ENGINE, ELECTRICAL SYSTEM
When the weather is hot (close to 100 degrees or more) and I am driving with the a/c - my vehicle on 3 occasions will not start after parking the vehicle and trying to restart it. The red padlock sign blinks and it won't start. At first it is trying to turnover but then will continually sound worse and all other warning lights go haywire. I leave the car alone for half a day and it starts up again like nothing happened. On the fourth occasion, the car stopped while driving, just a quiet shutdown and the car glided. This time it did not work for over 24 hours and then started up again like nothing happened. Multiple mechanics and also the dealership cannot figure out the problem because by the time i have it towed to shop, it works again. They did a full check on the car and cannot find anything wrong and there were no diagnostic codes. This issue happens when the weather is hot and poses a safety concern as now it is shutting off while driving and I become stranded each time. (First incident happened 8/25/18, last incident 5/14/22) Total of 4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463971May 9, 2022
FUEL/PROPULSION SYSTEM
My vehicle has been running out of gas extremely quick. It also leaks underneath when I am pumping gas into the Mariner. I am having a loud thunking sound underneath the vehicle an when I let off the accelerator, my car slowly comes to a hault. My power steering went out one day also without warning. I can't figure the problem out except I seen a recall for the power steering module or some sort that has malfunctioned an causes the computer to erase the power steering sensor completely clean of it's existence. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462546April 28, 2022
STEERING
My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my AC compressor does not work my car is just not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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