Mercury Mariner Complaints

1,512 consumer complaints on file.

#10435254November 11, 2011
ENGINE AND ENGINE COOLING
THE VEHICLE STALLS RANDOMLY. I MAY BE DRIVING SLOWLY OR IDLING AND THE CAR STALLS. THIS HAS HAPPENED AT YIELD SIGNS, RED LIGHTS AND GOING DOWN HILL. THIS IS VERY DANGEROUS. ONE TIME AT A RIGHT SIGNAL ARROW IT STALLED GOING UP A SLIGHT INCLINE AND I ALMOST GOT HIT FROM THE BACK. IT IS EASILY STARTED AGAIN BY PUTTING THE CAR IN NEUTRAL AND TURNING THE KEY. I BROUGHT IT TO THE DEALER BECAUSE THE CAR WOULDN'T START AND HAD TO BE JUMPED. THEY REPLACE THE BATTERY AND BLAMED THE BATTERY ON THE PROBLEM. IT IS STILL HAPPENING AND I AM BRINGING IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434814November 7, 2011
STEERING
STEERING SHAKES AT ANY SPEED INCLUDING WHEN IN PARK. POWER STEERING ALSO COMPLETELY FAILED TWO TIMES IN THE LAST 48 HOURS, SHUTTING OFF THE IGNITION AND TURNING IT BACK ON RESTORED POWER STEERING ON BOTH OCCASIONS. THIS IS MY WIFE'S CAR WHICH SHE USES TO TRANSPORT OUR 2 YEAR AND 9 MONTH OLD CHILDREN, AS SUCH A FAILURE DURING OPERATION COULD BE DEVASTATING. I HAVE HER TAKING MY VEHICLE UNTIL WE GET THIS SAFETY ISSUE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433890November 1, 2011
POWER TRAIN
VEHICLE BEGAN LEAKING TRANSMISSION FLUID FROM THE CONDENSER TRANSMISSION COOLER/COMBO. LEAKS AT TOP CORNER AT PASSENGER SIDE FROM THE WELD OF THE BRACKET. LEAKAGE COULD LEAD TO TRANSMISSION FAILURE, RESULTING IN AN ACCIDENT. RECALL FOR SAME PROBLEM ON 2008 MERCURY MOUNTAINEER, BUT THE 2008 MARINER IS OBVIOUSLY DEFECTIVE AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429479October 11, 2011
SERVICE BRAKES, HYDRAULIC
THIS VEHICLE HAS LOST BRAKES 3 TIMES. MY NOW 17 YEAR OLD DAUGHTER IS THE DRIVER! THE FIRST TIME THE BRAKE PEDAL WENT TO THE FLOOR AND PUMPING IT WOULD NOT HELP. PUTTING THE CAR IN NEUTRAL AND USING THE EMERGENCY BRAKE WAS THE ONLY WAY TO STOP THE CAR. A NON-FORD CAR TECHNICIAN TOLD US IT WAS A POSSIBLE BRAKE BOOSTER ISSUE AND THE BEST THING TO DO WOULD BE FOR IT TO HAPPEN AGAIN AND BRING IT TO FORD FOR THE CODES TO BE READ. I DROVE THE CAR FOR OVER A WEEK AND IT WOULD NOT REPEAT THE PROBLEM. THE SECOND TIME WAS ALSO AROUND 40 MPH AND PUSHING THE BRAKES AS HARD AS POSSIBLE WOULD ONLY SLIGHTLY STOP THE CAR AND IT WOULD KEEP JUMPING FORWARD. MY DAUGHTER HAD TO STOP WITH THE E-BRAKE. I TOOK IT TO FORD FOR DIAGNOSIS AND REPAIR. FORD REPLACED THE VACUUM PUMP/HOSE ASSEMBLY. THEN 2 DAYS LATER, SHE LOST BRAKES AGAIN. HAD TO USE E-BRAKE TO STOP IN BUSY TRAFFIC. THE SOUTHEAST REGION FORD TECHNICIAN CAME TO DIAGNOSIS THIS CAR. AFTER 9 DAYS AT THE SHOP THE BRAKE BOOSTER ASSEMBLY WAS REPLACED. WE HAVE BEEN TOLD AGAIN THAT THIS SHOULD TAKE CARE OF THE PROBLEM. FYI ( EACH TIME THE CAR LOST BRAKES, BY TURNING OFF THE CAR AND BACK ON AGAIN IT WOULD REGAIN THEM). I AM NOW DRIVING THIS CAR TO DETERMINE IF THE ISSUE IS IN FACT TAKEN CARE OF. THIS HAS BEEN A VERY SCARY SITUATION - ESPECIALLY SINCE MY DAUGHTER IS THE DRIVER OF THIS VEHICLE. WHEN READING AUTOMOBILE BLOGS IT APPEARS BRAKES ARE AN ISSUE NOT ONLY WITH THE MARINER HYBRID, BUT THE ESCAPE HYBRID AS WELL. I WOULD LIKE THIS INVESTIGATED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428147October 1, 2011
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WHILE STOPPED, THE ACCELERATOR PEDAL STICKS IN THE "UP" POSITION, AND REQUIRES EXCESSIVE FORCE TO MOVE THE VEHICLE. THIS SOMETIMES RESULTS IN EXCESSIVE ACCELERATION WHEN THE PEDAL BECOMES UNSTUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427147September 26, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, THE INSTRUMENT PANEL AND GAUGE FAILED TO OPERATE. THE FAILURE OCCURRED THREE TIMES. ON ONE OCCASION THE VEHICLE WOULD NOT START UNTIL SEVERAL ATTEMPTS WERE MADE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE IDENTICAL FAILURE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE FAILURE PROGRESSED OVER A PERIOD OF TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425619September 15, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE REAR WINDSHIELD EXPLODED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424245September 8, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, AN OPPOSING VEHICLE UNEXPECTEDLY DROVE INTO HER LANE CAUSING A HEAD ON CRASH. THE CONTACT SUFFERED A PINCH NERVE IN THE NECK AREA AND BODY BRUISES FROM THE SEAT BELT. THE AIR BAGS FAILED TO DEPLOY WITH THE SUBSTANTIAL IMPACT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE AND WAS TOWED TO AN IMPOUND FACILITY TEMPORARILY. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10422980September 2, 2011
SERVICE BRAKES, ELECTRIC
BRAKES BRING VEHICLE TO STOP THEN RELEASE AND CAR MOVES FORWARD 4-6' THEN BRAKES ENGAGE AGAIN. COULD CAUSE DAMAGE AND PERSONAL INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419565August 15, 2011
ENGINE AND ENGINE COOLING
ON THURSDAY, AUGUST 11, 2011 OUR 2008 MERCURY MARINER HYBRID SHUTDOWN WHILE TRAVELING 67-70MPH ON I-39 IN THE PASSING LANE NEXT TO A SEMI. HAD TO CUT ACROSS THE INTERSTATE ONTO LOOSE GRAVEL, CREATING A DANGEROUS SITUATION FOR MULTIPLE DRIVERS. HAD JUST HAD THIS 'FIXED' BY DEALERSHIP TWO WEEKS BEFORE. I WAS TOLD BY THE DEALERSHIP AT THAT TIME THAT IT NEEDED A CHIP UPGRADE, WHICH WAS DONE. UNFORTUNATELY, THIS WAS NOT THE NEEDED 'FIX' OBVIOUSLY. I WAS ABLE TO RESTART IT LIKE I HAD BEFORE, BUT COULD NOT DRIVE ABOVE 60-62 MPH IN ORDER TO KEEP VEHICLE RUNNING. JUST TOOK IT INTO DEALERSHIP AGAIN TODAY, AND THEY HAD NOT HEARD OF THIS PROBLEM ON ANY OTHER HYBRIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418503August 11, 2011
STEERING
POWER STEERING CUT OUT, QUIT WORKING, ON LEFT TURN, SPEED ABOUT 10 MPH. OUTAGE LASTED ABOUT 1-2 SECONDS. BELIEVE WOULD HAVE HIT FAR SIDE CURB IF STEERING HAD NOT SPONTANEOUSLY RECOVERED. THIS WAS FIRST OCCURRENCE. DROVE CAR DIRECTLY TO DEALER FROM INCIDENT; DIAGNOSIS TBD. AFRAID TO DRIVE. AT HIGHER SPEED OR IF HAD LASTED JUST A LITTLE LONGER WOULD HAVE WRECKED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416339July 30, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
I PURCHASED A 2005 MERCURY MARINER IN MARCH OF 2007, THIS VEHICLE HAD 11,000 MILES ON IT. IN JUNE OF 2009, I BEGIN HEARING RATTLING NOISE IN THE ENGINE AND THE GEARS BEGIN OPERATING VERY POORLY. HAD AN AUTO SHOP CHECK OUT WHAT THE PROBLEM COULD BE IN JUNE OF 2009, AND WAS TOLD MY TRANSMISSION NEEDED REPAIR. I STOPPED DRIVING THE VEHICLE AND BEGIN USING A RENTAL CAR UNTIL I COULD PUT THE MONEY TOGETHER FOR THE REPAIR, WHICH I WAS QUOTED OVER $2100.00. I CONTACTED FORD TO INQUIRE ABOUT WHY I'M HAVING THIS PROBLEM AT 40,989 MILES, FORD CLAIMED THEY HAD NO REPORTED CASES OF MY MECHANICAL PROBLEM AND THAT I NEEDED TO GET IT TO THE DEALER TO BE CHECKED OUT. I WAS INFORMED I WOULD BE RESPONSIBLE FOR ALL CHARGES, REPAIRS, TOWING AND RENTAL CAR EXPENSES, SINCE THE 36,000 MILES WARRANTY AND 3 YEARS HAD EXPIRED. I MADE ARRANGEMENTS FOR MY CAR TO BE REPAIRED BY THE FIRST AUTO SHOP, AND THE TRANSMISSION WAS REBUILT, TOTAL COAST, NOT INCLUDING RENTAL CAR CAME TO $2237.50. JULY 16, 2011 I WAS TRAVELING APPROX. 30 MILES AND MY OD OFF LIGHT BEGIN FLASHING, MADE A STOP AT A CONVENIENT STORE, RESTARTED THE CAR AND THE OD OFF LIGHT HAD STOPPED FLASHING. WHILE CONTINUING TO TRAVEL APPROX. ANOTHER 30 MILES, OD OFF LIGHT BEGIN FLASHING AGAIN, APPROX. 20 MINUTES LATER THE CHECK ENGINE LIGHT CAME ON. THERE WERE NO SIGNS OF OVER HEATING, NO STRANGE SMELLS OF ANY SORT, THE VEHICLE CONTINUED TO RUN AS NORMAL. ONCE I MADE MY FINAL DESIGNATION, THE VEHICLE APPEARED TO BE FINE AND NORMAL, STILL NO SIGNS OF OVER HEATING OR NO STRANGE SMELLS. WHILE TRAVELING BACK APPROX. 45 MILES, THE OD OFF LIGHT BEGIN FLASHING, NO SIGNS OF OVER HEATING, NO STRANGE SMELLS. APPROX. ANOTHER 30 MILES, THE CHECK ENGINE LIGHT CAME ON. CHECK ENGINE LIGHT REMAINED ON, I LOCATED A COUPON FOR A FREE SCAN WITH AAMCO, WHICH FOUND THAT MY TRANSMISSION NEED TO BE REPAIRED, THE TRANSMISSION FLUID WAS DRAINED AND WAS BURNT. TOTAL COST FOR THIS REPAIR, NOT INCLUDING RENTAL CAR IS $2290.00, MILEAGE IS AT 59,900. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413944July 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED A SMALL LEAK UNDERNEATH THE FRONT END OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V453000 (POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES). THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE FAILURE AND CURRENT MILEAGES WERE 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412809July 13, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE ENGINE ABRUPTLY STOPPED WHILE I WAS TRAVELING 65 MPH. THE CAR WAS TOWED TO A FORD DEALER WHO DIAGNOSED THE PROBLEM AS THE "MOTOR ELECTRONICS COOLING PUMP." THE PART WAS REPLACED BUT WAS NOT COVERED BY THE WARRANTY. FORD ISSUED A TECHNICAL SERVICE BULLETIN IN NOVEMBER 2008 CONCERNING THIS PROBLEM, SO FORD HAS BEEN AWARE OF THIS DANGER FOR YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410864July 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED 2010 MERCURY MARINER AT THE END OF MAY 2010, APPROXIMATELY 21 WEEKS AFTER PURCHASE DATE MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. FORD DEALERSHIP REPLACED TRANSMISSION IN 10/16/10 (13 DAYS WITH DEALERSHIP) AND STATED VEHICLE ISSUES WERE CORRECTED. I RETURNED VEHICLE TO DEALERSHIP FOR CONTINUED TRANSMISSION SAFETY ISSUES (SAME AS NOTED ABOVE) ON 12/06/10 (4 DAYS WITH DEALERSHIP), AGAIN ON 1/11/11 (16 DAYS WITH DEALERSHIP) AFTER I HAD SUBMITTED 30 DEMAND LETTER ON 12/15/10 TO REPAIR OR REPURCHASE VEHICLE AND DEALERSHIP ADVISED EACH TIME TRANSMISSION REPAIR COMPLETED. YET EACH TIME TRANSMISSION ISSUES/CONCERNS STILL REMAIN. DEALERSHIP SERVICE MANAGER DROVE VEHICLE AND AGREED THERE ARE TRANSMISSION ISSUES/CONCERNS. FORD CUSTOMER RELATIONS ADVISED A TSB WOULD BE ISSUED PRIOR TO END OF JUNE 2011 THAT WOULD CORRECT TRANSMISSION AND OFFERED AN EXTENDED POWER TRAIN WARRANTY OF 60 MONTHS OR 100,000 MILES. I HAVE SENT EMAILS TO FORD CUSTOMER RELATIONS INQUIRING ON THE TSB ON 6/27/11, 6/29/11 AND 7/7/11, NO RESPONSE RECEIVED. NO TSB TO DATE. FORD MOTOR COMPANY IS NOT STANDING BEHIND THEIR VEHICLE PRODUCTION NOR THE CONSUMER THAT PURCHASED THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407547June 20, 2011
UNKNOWN OR OTHER
I HAVE A 2007 MERCURY MARINER HYBRID WITH 118,000 MILES. YESTERDAY, THE EXCLAMATION MARK WARNING LIGHT CAME ON 12 TIMES IN 8 MILES. I TURNED AROUND AND IT CAME ON AN ADDITIONAL 10 TIMES ON THE WAY HOME. THERE IS FIRST A LOSS OF POWER, THE LIGHT COMES ON. I SWERVE ONTO THE SHOULDER BEFORE I CAN TURN OFF THE ENGINE THERE IS A JOLT. I HAVE TAKEN MY CAR TO THE DEALERSHIP BEFORE AND THEY SAID TO "PULL OVER AND SHUT OFF THE ENGINE FOR A MINUTE AND THEN RESTART ENGINE". I HAVE LOST FAITH IN THE SAFETY OF THIS CAR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406160June 13, 2011
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE UNDER BELLY OF MY VEHICLE IS ALL RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404534June 5, 2011
HYBRID PROPULSION SYSTEM: INVERTER
WHILE DRIVING ON THE FREEWAY THE GAS ENGINE TO MY 2008 MERCURY MARINER HYBRID UNEXPECTEDLY SHUT DOWN AT LEAST 4 TIMES LAST EVENING. THE CONTROL PANEL DISPLAYED A RED TRIANGLE ALTER AND THE PHRASE "STOP SAFELY NOW". THIS WAS A VERY DANGEROUS SITUATION ON A CROWDED DETROIT FREEWAY WHERE I HAD TO MANEUVER OVER MULTIPLE LANES AT A SLOW SPEED TO STOP THE VEHICLE ON THE RIGHT SHOULDER (THE ONLY AVAILABLE SPACE). THE VEHICLE RESTARTED EACH TIME AND THE PROBLEM RECURRED AFTER LESS THAN A MILE 4 OR 5 TIMES AND THEN HAS NOT OCCURRED SINCE. I HAD A SIMILAR PROBLEM ABOUT SIX MONTHS AGO WHERE I PAID FORD TO FIX THE PROBLEM, BUT APPARENTLY THAT DIDN'T HAPPEN. THIS IS A VERY DANGEROUS PROBLEM AND SHOULD BE FIXED BEFORE PEOPLE END UP DEAD IF IT HASN'T ALREADY HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404258June 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2008 MERCURY MARINER - TRANSMISSION COOLER SEVERE LEAK AT 31,000 MILES. OUT OF 36 MONTH WARRANTY. REPAIR COST AT FORD/MERCURY DEALER $850. WAS TOLD THAT IF NOT REPAIRED, THE COOLER COULD BURST AND DUMP ALL FLUID RESULTING IN TRANSMISSION FAILURE, WHICH COULD BE A SAFETY CONCERN IF OCCURRING WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402549May 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COOLER LEAKING FLUID CAUSING GEAR SLIPPAGE DURING ACCELERATION. WHILE THE VEHICLE WAS IN DRIVE AND THE GAS PEDAL PUSHED IT WOULD REV UP THEN SLAM INTO GEAR OR NOT EVEN GO INTO GEAR AT ALL AND STALL. INITIAL RESEARCH INDICATED A COMMON FACTORY DEFECT FOR MERCURY MARINERS AND FORD ESCAPES. LEAKING BEGAN AT 43000 MILES, WARRANTY EXPIRED AT 36000 MILES. ADVISED BY DEALER REPAIR COST WOULD BE $975.00. I WAS NOT ABLE TO FIND ANY RECALL INFORMATION ON THIS PROBLEM AND WAS BASICALLY TOLD SORRY IT COSTS SO MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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