Mercury Mariner Complaints

1,512 consumer complaints on file.

#10450236March 4, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
IN FEBRUARY OF 2009 (AT 41,214 MILES), MY 2008 MERCURY MARINER STARTED JERKING WHEN I WAS DRIVING AND WOULD NOT ACCELERATE WHEN I GASED. I TOOK THE CAR TO A FORD DEALER AND THEY DIAGNOSED IT WITH TRANSMISSION FAILURE. SINCE THE CAR WAS UNDER WARRANTY THEY PERFORMED A "TRANSMISSION OVERHAUL". THREE YEARS LATER, FEBRUARY 2012, MY CAR STARTED HAVING THE SAME PROBLEM AGAIN, TRANSMISSION ISSUES. ACCORDING TO THE PAPERWORK, IT WAS NOTED "TRANSMISSION/CONVERTER SLIPS AND TRANSMISSION FLUID LEAKED". I WAS RELUCTANTLY TOLD BY A SUPERVISOR AT FORD HEADQUARTERS THAT SOME 2008 MARINERS DID INDEED HAVE TRANSMISSIONS DEFECTS BUT MY VIN NUMBER WAS NOT KNOWN TO BE AFFECTED AND BECAUSE IT IS OUT OF WARRANTY THEY WILL NOT ADDRESSED IT WITHOUT ME PAYING $4062. I HAVE CALLED FORD HEADQUARTERS AND THEY WOULD NOT PROVIDE ME WITH ANY DETAILS ON THE ISSUES WITH SOME OF THE MARINERS THAT WERE RECALLED. A CAR THAT HAS TRANSMISSION ISSUES TWICE WITHIN FOUR YEARS SOUND LIKE THERE IS INDEED A MAJOR DEFECT ISSUE WITH THE TRANSMISSION PARTS BUT FORD IS NOT WILLING TO ADMIT IT. I AM SURE MY CAR (VIN) SHOULD HAVE BEEN INCLUDED. THIS COULD HAVE BEEN A SAFETY HAZARD FOR MY FAMILY AND I. THIS CAR IS A LEMON AND FORD WAS WELL AWARE OF IT BUT REFUSE TO CORRECT THE MATTER. FORD SHOULD DO THE RIGHT THING AND RESOLVE THE ISSUE THAT THEY WERE WELL AWARE OF INSTEAD OF MAKING THERE CUSTOMERS BELIEVE THAT IT IS NORMAL FOR A CAR TO HAVE TRANSMISSION FAILURE NOT ONLY ONCE BUT TWICE WITHIN FOUR YEARS. I WILL PURSUE THIS MATTER UNTIL I AM SATISFIED WITH THE RESULTS. UPDATED IVOQ 03/28/12 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449239February 24, 2012
ENGINE AND ENGINE COOLING
I OWN A 2007 MERCURY MARINER HYBRID AND I WAS TRAVELING FROM VIRGINIA WHERE I PREVIOUSLY LIVED TO NEW YORK FOR A JOB INTERVIEW. WHILE TRAVELING ON THE NEW JERSEY TURNPIKE AT A SPEED OF AROUND 73 MILES PER HOUR A LIGHT CAME ON IN MY VEHICLE THAT STATED "STOP VEHICLE SAFELY." I WAS TRAVELING IN THE FURTHEST LEFT HAND LANE OF 4 AT THE TIME AND WITHIN ABOUT 2 OR 3 SECONDS OF THIS LIGHT COMING ON I LOST GAS ENGINE POWER TO MY VEHICLE. I WAS HONESTLY SCARED FOR MY LIFE BECAUSE THE ONLY PORTION OF MY VEHICLE THAT WAS WORKING IS THE ELECTRIC ENGINE THAT ALLOWS THE VEHICLE TO GO AROUND 25 MILES PER HOUR. I WAS ABLE TO SAFELY PULL MY VEHICLE OFF OF THE ROAD WHILE NEARLY GETTING HIT BY 3 OR 4 CARS/TRACTOR TRAILERS. I CONTACTED FORD/MERCURY ROADSIDE ASSISTANCE AND THEY WERE GOING TO COME OUT, BUT THEM THE VEHICLE RAN FINE. ON MY RETURN TRIP THE VEHICLE DID THIS ANOTHER 3 OR 4 TIMES. IMMEDIATELY WHEN I GOT BACK TO VIRGINIA I TOOK IT TO BEACH FORD AND THEY FOUND THAT THE COOLANT PUMP FOR THE HYBRID SYSTEM HAD GONE BAD AND NEEDED TO BE REPLACED. I QUESTIONED WHY THE GAS ENGINE WOULD SHUT DONE AND BEACH FORD AND FORD CORPORATE BOTH TOLD ME THE SAME THING, THIS WAS A SAFETY PRECAUTION SET INTO THE VEHICLES COMPUTER. I EXPLAINED THAT THIS IS NOT SAFE AT ALL AND LOSING POWER AT HIGHWAY SPEEDS AND CAUSING ACCIDENTS IS NOT A SAFETY PRECAUTION AT ALL IT IS DANGEROUS. I DID NOT RECEIVE ANY FURTHER EXPLAINATIONS FROM FORD EXCEPT FOR THE SAME THING OVER AND OVER AGAIN. I HAVE A 15 MONTH OLD SON AND THIS IS NOT SAFE, I AM VERY CONCERNED ABOUT THIS HAPPENING AGAIN WITH HIM IN THE VEHICLE. I AM VERY SURPRISED THIS SAFETY PRECAUTION WOULD PASS GOVERNMENT STANDARDS. I AM LOOKING FOR YOU TO LOOK INTO THIS AND GET BACK TO ME BECAUSE FORD SHOULD NOT BE PRODUCING VEHICLES THAT CAN CAUSE ACCIDENTS BECAUSE OF A COOLANT PUMP GOING BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446326February 2, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR HAS BEEN LEAKING TRANSMISSION FLUID FOR ABOUT A MONTH. I TOOK IT TO MY LOCAL MECHANIC AND HE STATED THAT THE A/C CONDENSER WAS FAULTY AND THAT IT WAS CAUSING THE TRANSMISSION FLUID TO LEAK. I CONTACTED A SERVICE REPRESENTATIVE AT MY LOCAL LINCOLN MERCURY DEALERSHIP IN HOUSTON WHO STATED THAT THEY HAVE HAD A MULTITUDE OF COMPLAINTS REGARDING THE SAME ISSUE BUT NO RECALL NOTICE EXISTED TO CORRECT THIS PROBLEM. THIS SERVICE TECHNICIAN STATED THAT FOR SOME REASON FORD/LINCOLN MERCURY HAD MADE SOME CHANGE TO THE TRANSMISSION FLUID LINE IN CONJUNCTION WITH THE A/C CONDENSER AND THAT THIS CHANGE HAS CAUSED A LOT OF PROBLEMS. I FEEL THAT THIS ISSUE NEEDS TO BE ADDRESSED IMMEDIATELY SINCE THIS IS HAPPENING TO SO MANY CARS WITH SO FEW MILES. I AM QUITE SURE THAT I AM NOT THE ONLY SINGLE MOTHER FACING FINANCIAL DIFFICULTIES FACED WITH THIS SITUATION. YOUR HELP IN THIS MATTER WOULD BE MOST APPRECIATED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446134February 1, 2012
ELECTRICAL SYSTEM
THE ENGINE SHUT DOWN WHILE ON THE HIGHWAY AND A LIGHT APPEARED ON THE DASH SAYING "STOP SAFELY NOW". I STOPPED, TURNED OFF THE ENGINE, AND TURNED IT BACK ON. I TOOK IT TO A AN AUTHORIZED FORD REPAIR SHOP AND THEY SAID THEY WEREN'T SURE WHAT THE PROBLEM WAS. I DIDN'T HAVE ANOTHER PROBLEM FOR 9 MONTHS AND THEN THE SAME THING HAPPENED. AGAIN NO PROBLEM FOR ABOUT 2 MONTHS AND THEN IT HAPPENED AGAIN REPEATEDLY. AFTER PULLING OVER AND RESTARTING THE SAME PROBLEM WOULD REOCCUR ABOUT EVERY 15 MILES. I MADE IT TO A FORD DEALERSHIP. THEY ARE NOW REPLACING THE COOLANT PUMP. I DID SOME READING ON-LINE AND THIS APPEARS TO BE A COMMON PROBLEM WITH ESCAPE AND MARINER HYBRIDS. SHOULDN'T THERE BE A RECALL OF THE FAULTY PUMP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443672January 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION WOULD SHIFT HARD WHEN UP SHIFTING OR DOWNSHIFTING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE TRANSMISSION, BUT THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443529January 12, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
I PURCHASED THE VEHICLE WITH 6,000 MILES ON IT. I KEPT UP MY NORMAL MAINTANCE ON THE VEHICLE AND REPLACED THINGS WHEN NEEDED. AT APPROXIMATELY 42,000 MY TRANSMISSION WOULD NO LONGER SHIFT THE GEARS. THE VEHICLE WAS BROUGHT TO WALLACE DEALERSHIP OF WHICH THEY KEPT MY VEHICLE FOR ALMOST 2 WEEKS. THEY EXPLAINED THEY DID AN OVERHAUL OF THE TRANSMISSION AND FIXED REPAIRS ON IT SO THAT THEIR WOULD BE NO FURTHER PROBLEMS WITH TRANSMISSION LATER ON DOWN THE ROAD. NOW AT 84,735 MILES LATER, I AM ONCE AGAIN HAVING TRANSMISSION PROBLEMS AND MY VEHICLE WILL NOT GO INTO GEAR. BECAUSE I AM OUT OF WARRANTY MY VEHICLE WILL SIT UNTIL I CAN MAKE THE REPAIRS AS A TRANSMISSION REPLACEMENT IS NOT A CHEAP EXPENSE. THIS IS A SERIOUS PROBLEM WITH IN THIS CAR AND DESERVES EXTREME PRIORITY OF INVESTIGATION ON A RECALL FOR THIS YEAR, MAKE, AND MODEL OF VEHILE. I AM RECEIVING NO HELP FROM THE FORD COMPANY AND I AM FINDING IT EXTREMELY DIFFICULT THAT THIS PROBLEM IN THIS VEHILCE HAS NOT BEEN RESOLVED OR DEALT WITH. I HAVE HAD A PRIVATE TRANSMISSION COMPANY EXAMINE MY VEHILCE (HAS NOT TOUCHED IT), OF WHICH THEY DISCOVERED, THE INTERNAL FILTER IS CLOGGING THE CVT (CONSTANT VELOCITY TRANSMISSION) FOR WHICH SOMETHING WILL CONTINIOUSLY BREAK IN THE FILTER OR WHERE THE FILTER IS HELD CAUSING THIS TO HAPPEN. I WAS ALSO ADVISED THERE WAS NOTHING I COULD HAVE DONE MAINTANCE WISE OR PERSONAL USE OF DRIVING THAT COULD HAVE CAUSED THIS TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443630January 12, 2012
STEERING
ON FOUR DIFFERENT OCCASIONS WHILE DRIVING MY 2008 MERCURY MARINER, THE STEERING WHEEL HAS LOCKED UP. EACH TIME IT HAS HAPPENED I HAVE BEEN TURNING AT AN APPROXIMANT SPEED OF 25 MPH AND I HAVE BEEN ABLE TO MANEUVER THE STEERING WHEEL ENOUGH TO PULL OVER ON THE SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443155January 9, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS ENTERING A PARKING SPACE WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD REVVING SOUND AND ACCELERATED INTO A FENCE WITHOUT WARNING. THERE WERE NO INJURIES NOR WAS A POLICE REPORT FILED. THE CONTACT WAS ABLE TO SECURE AN APPOINTMENT TO HAVE A DIAGNOSTIC PERFORMED ON THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,006 AND THE CURRENT MILEAGE WAS 26,011. UPDATED 02/09/12*LJ THE CONSUMER STATED THE BODY DAMAGE WAS REPAIRED. HOWEVER, THE VEHICLE CONTINUES TO ACCELERATE. UPDATED 02/13/12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10442555January 5, 2012
POWER TRAIN
ON FEB 2010, I SIGNED A 3-YR LEASE ON A 2010 MERCURY MARINER. ON DEC 23, 2011, AFTER 8HRS OF DRIVING, ON THE WAY TO MY RELATIVES, THE VEHICLE STARTED JERKING. WITH 22,250 MILES ON THE VEHICLE, MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. ON 12/24/11, I TOOK IT TO A NEARBY FORD DEALERSHIP AND THEY HAVE HAD MY TRUCK GOING ON TWO WEEKS AND THEY ARE JUST REPAIRING THE TRANSMISSION. SINCE I LEASED THIS THROUGH FORD MOTOR CREDIT, I CONTACTED THEM LAST NIGHT IN HOPES THAT THEY WILL AT LEAST PRO-RATE MY LEASE FOR THE MONTH. TO NO AVAIL, THEY SAID THEY CAN'T. THE DEALERSHIP SAID THAT THERE IS NO RECALL FOR THIS PROBLEM BUT IT SEEMS LIKE I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441677December 29, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. THE CONTACT WAS DRIVING 65 MPH WHEN A WARNING LIGHT ILLUMINATED, ADVISING THE CONTACT TO "STOP SAFELY NOW." THE CONTACT STATED THAT THE FAILURE WAS RECURRING AND WHEN THE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD IMMEDIATELY STALL. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING WHICH DETERMINED THAT THE ENGINE FAN WAS DEFECTIVE. THE ENGINE FAN WAS NOT REPLACED. THE FAILURE MILEAGE WAS 50,000. UPDATED 01/10/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441454December 28, 2011
SERVICE BRAKES, HYDRAULIC
TRAVELING AT 35 MPH AND UP , SOMETIMES THE VEHICLE WOULD SHUTTER AND SHAKE. FOUND A BROKEN RING ON THE AXLE CAUSED THIS PROBLEM. TOOK A FEW VISITS TO THE DEALER TO FIND IT. IT IS VERY SCARY WHEN IT HAPPENS AND YOU MUST PULL OVER AND SHUT THE CAR OFF. SOMETIMES IT WOULD BE WEEKS BEFORE IT HAPPENED . ALSO, HAPPENED ON THE HIGHWAY. THIS SHOULD HAVE BEEN COVERED UNDER A SAFETY RECALL. I HAD TO PAY FOR THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439710December 13, 2011
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AS SOON AS THE ENGINE WAS STARTED. THE VEHICLE WAS TURNED OFF AND ON SEVERAL TIMES BEFORE THE STEERING CORRECTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED THE CONTACT THAT THE STEERING TORQUE INDICATOR NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHO INFORMED THE CONTACT THAT THE STEERING TORQUE INDICATOR NEEDED TO BE REPLACED. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 150,000. UPDATED 01/18/12*LJ UPDATED 03/13/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439211December 9, 2011
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
THE "VEHICLE SPEED SENSOR" FAILED PREMATURELY, CAUSING THE ABS TO DISABLE. ITEM WAS INSPECTED AND REPAIRED BY A FORD MECHANIC AND HE ADVISED THIS WAS PREMATURE FAILURE NOT CAUSED BY ABUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438756December 6, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO ANY GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE AUTOMATIC TRANSMISSION ASSEMBLY OIL COOLER, VALVE, GASKETS, DRIVE PLATE STEEL, PISTONS, SEALS, AND SCREENS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR ALL COMPONENTS HOWEVER, APPROXIMATELY 20,000 MILES LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437463November 28, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE STOP SAFELY NOW WARNING LIGHT AND THE TEMPERATURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE THEN SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED INTERMITTENTLY AND ONLY WHEN DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIANS STATED THAT THERE MAY BE A FAILURE WITH THE COOLING PUMP, BUT WOULD INSPECT THE VEHICLE TO VERIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437256November 25, 2011
STEERING
POWER STEERING FAILS ON START UP AND STEERING WHEEL VIBRATES WHILE AT STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436515November 20, 2011
ENGINE AND ENGINE COOLING
SUDDEN ABRUPT STOPPAGE OF GAS MOTOR (IN HYBRID VEHICLE) WITH SLOWING TO < 30 MPH WHILE IN FREEWAY DRIVING. WITHOUT WARNING, THE MOTOR SIMPLY CUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436194November 17, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WOULD NOT SHIFT INTO GEAR AND WAS TOWED TO THE DEALER. THE DEALER ADVISED THAT THE TRANSMISSION MALFUNCTIONED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS NOT REPLACED. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436205November 17, 2011
ELECTRICAL SYSTEM
ORIGINALLY, THE CAR ALARM WOULD GO OFF WITHOUT A REASON--SOMETIMES WITHIN A FEW MINUTES OF EACH OTHER, SOMETIMES DAYS APART OR EVEN WEEKS. IT HAS ESCALATED NOW TO NOT BEING ABLE TO LOCK MY DOOR, ANY DOORS, WITHOUT THE ALARM GOING OFF WITHIN A FEW MINUTES ANY TIME OF THE DAY OR NIGHT. EVEN WHEN THE DOORS ARE NOT LOCKED AND I AM DRIVING DOWN THE STREET, MY LIGHTS START FLASHING ON THE INSIDE AND OUTSIDE FOR THE FIRST FEW MINUTES OF GETTING INTO THE CAR. I HAVE FRIENDS AND RELATIVES WHO TELL ME THEY KNOW PEOPLE WITH CARS, ESPECIALLY EXPLORERS THAT DO THAT. THE GUY ARE THE FORD SERVICE DEPARTMENT TOLD ME THAT THEY HAVE HAD A LOT OF ISSUES DEALING WITH THAT PROBLEM, ESPECIALLY WITH EXPLORERS. THEY TELL ME THAT THE REMEDY IS GETTING THE ENTIRE DOOR LOCK SYSTEM CHANGED OUT ON THE FRONT PASSENGER DOOR AT THE COST OF CLOSE TO $400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436289November 17, 2011
VISIBILITY
REAR GLASS HATCH EXPLODED WITHOUT WARNING WHILE PARKED OVERNIGHT OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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