Mercury Cougar Complaints

1,886 consumer complaints on file.

#10105519December 29, 2004
STRUCTURE:BODY:BUMPERS
THE FRONT BUMPER FELL OFF WHILE DRIVING WITHOUT PHYSICAL CONTACT. THE DRIVER WAS ABLE TO PULL OVER. THE DRIVER PICKED UP THE BUMPER AND ATTACHMENTS AND PLACED THEM INSIDE OF THE VEHICLE AND DROVE HOME. THE DRIVER HAS CONTACTED THE DEALER FOR APPOINTMENT. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105520December 29, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 15 MPH, THE VEHICLE BEGAN TO HESITATE AND THEN IT STALLED, THE CONSUMER WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105229December 22, 2004
ELECTRICAL SYSTEM:IGNITION
THE VEHICLE FAILED TO START DUE TO A FAILURE IN THE IGNITION STARTER SYSTEM. THE STARTER WAS REMOVED AND INSPECTED BY A STARTER SPECIALIST, HOWEVER NO PROBLEM WAS FOUND. THE STARTER WAS REINSTALLED. THE VEHICLE STILL FAILED TO START. THE IGNITION CYLINDER TURNS ALL THE WAY AROUND ALSO. THE VEHICLE HAS BEEN SITTING IN THE GARAGE FOR A YEAR DUE TO THIS PROBLEM BECAUSE THE CAUSE COULDN'T BE FOUND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104026December 17, 2004
UNKNOWN OR OTHER
THE HEATING/COOLER GAUGE WORKS UP TO 2 THEN YOU HAVE TO MESS WITH THE CONTROLLER TO TURN IT UP TO 3 OR 4. TOOK TO DEALERSHIP AND THEY SAID THAT THERE WAS NOTHING THAT CAN BE DONE TO FIX THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103221December 7, 2004
EXTERIOR LIGHTING:HEADLIGHTS
RECALL 99V275000 CONCERNING HEADLIGHTS. THE HEADLIGHTS WOULD FLICKER ON /OFF WHILE DRIVING AT ANY SPEED AT NIGHT, AND/OR INTERMITTENTLY WOULD GO OFF AND COME BACK ON WHILE DRIVING AT NIGHT. CONSUMER FOUND THIS RECALL NUMBER ON NHTSA WEBSITE, CALLED THE DEALER, WHO INFORMED THE CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103170December 6, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD PLAYER BURNED, THE CD UNEXPECTEDLY WAS PLAYING. SMOKE AND STRONG SMELL FILLED THE INTERIOR OF THE VEHICLE. CD PLAYER RED ERROR, AND CD WAS UNABLE TO BE RETRIEVED. CONSUMER WILL CONTACT MANUFACTURER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10100954December 2, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
RECEIVED THE RECALL INFORMATION FOR THE FUEL PUMP, DEALER WILL NOT REPLACE THE FUEL PUMP PER MERCURY HOME OFFICE BECAUSE THEY SAID THE CAR TESTED FINE. IF ITS A RECALL, WHY ISN'T IT BEING REPLACED?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100955December 2, 2004
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, EQUIPMENT:ELECTRICAL
VEHICLE INTERIOR AND HEADLIGHTS CONSTANTLY BRIGHTEN AND DIM WHEN BRAKE OR GAS PEDAL IS APPLIED. BROUGHT IT IN TO DEALER ON 11/26/04, ALTERNATOR WAS REPLACED (100 DOLLARS SPENT). ALTERNATOR HAD PREVIOUSLY BEEN REPLACED DUE TO COMPLETE FAILURE ON CHRISTMAS EVE 2001. NOW ON THIRD ALTERNATOR. ON MONDAY NOVEMBER 29, CAR BEGAN EXHIBITED THE SAME BRIGHTENING AND DIMMING EFFECTS. BROUGHT TO DEALER AND WAS INFORMED THAT THE WIRE BETWEEN THE BATTERY AND ALTERNATOR COULD POTENTIALLY HAVE A PROBLEM. DEALER WAS NICE ENOUGH TO FIX IT FOR FREE. I HAVE CONTACTED MERCURY CORPORATE SEVERAL TIMES AND ASKED TO SPEAK WITH SOMEONE WHO CAN ACTUALY HELP ME AND AND ALWAYS TOLD THAT I CAN'T SPEAK TO ANYONE ELSE. THERE ARE SO MANY MORE THINGS THAT HAVE GONE WRONG WITH THIS CAR I DONT EVEN KNOW WHERE TO BEGIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101992November 30, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, STRUCTURE, SERVICE BRAKES, HYDRAULIC
CHECK FOR COOLANT LEAK AT INTAKE MANIFOLD. REPLACED INTAKE MANIFOLD. THERE WERE REGULAR OIL CHANGES AND TIRE ROTATION. *BF THE ENGINE LIGHT HAD COME ON, AND THE COOLANT LIGHT WOULD COME ON AND OFF. THE DEALER HAD TO REPLACE THE ENGINE SENSOR LIGHT AND ADDED A CUP OF WATER. THE CONSUMER'S SON IN LAW WAS DRIVING THE VEHICLE AND WHITE SMOKE COMING FROM UNDER THE VEHICLE, THE RUBBER STRIP ON THE INSIDE OF THE VEHICLE WAS COMING OFF, THE RIGHT REAR TRIM PANEL COMING LOOSE, THE BRAKES MADE RUBBING NOISE INTERMITTENTLY, GLOVE BOX DOOR WON'T SHUT, THE AIR BAG WOULD RATTLE, THE RIGHT FRONT DOOR RATTLED WHILE THE VEHICLE WAS IN MOTION, AND THE DOOR SWITCH TRIM PANEL WAS DISCOLORED. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100767November 30, 2004
TIRES:TREAD/BELT
SINCE THE CAR WAS PURCHASED NEW IN SEPTEMBER 2003, THE TIRES HAVE BEEN A CONSTANT BATTLE. NOW AS THE CAR HAS REACHED 16,000 MILES, ONE TIRE HAS FAILED COMPLETELY, WHILE TWO OTHERS ARE NOT IN GREAT CONDITION.*AK 3 TIRES HAVE BEEN PUNCTURED BY SMALL ROUND PEBBLES FOUND CLOSE TO MY HOME. ONE TIRE THE STEEL BELT ACTUALLY SNAPPED ON THE FREEWAY, CAUSING MINOR TREAD SEPERATION AND INSTANT PRESSURE LOSS. THE INCIDENT WAS CONTROLLABLE AND TRAFFIC WAS LIGHT, RESULTING IN NO ACCIDENT. I HAVE CONTACTED BF GOODRICH ABOUT THE PROBLEMS WITH TIRES AND THEY ONLY OFFER TO REPLACE ONE AT A TIME WHEN THEY COMPLETELY FAIL. THEN THEY WILL ONLY GIVE 50% OFF ON ONE NEW TIRE. THE TIRES ARE OEM ON 2002 MERCURY COUGAR. BFGOODRICH COMP/TA P215/50R16 89V I REALLY FEEL IF ONE HAS ALREADY HAD A COMPLETE FAILURE AT 16,000 MILES AND THE OTHERS HAVE THERE OWN PROBLEMS, THAT A SECOND FAILURE IS POSSIBLE. MAYBE WITH WORSE RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100728November 29, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
MY BLOWER FAN QUIT WORKING ON ANYTHING BUT HIGH. I TOOK IT TO A MECHANIC AND HE FOUND THE HEATER BLOWER RESISTOR HAD GONE OUT AND IT MELTED THE CONNECTOR. THERE IS A SAFETY RECALL PROGRAM FOR 1999 MERCURY COUGERS 01S22. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100504November 24, 2004
ENGINE AND ENGINE COOLING:ENGINE
I PURCHASED MY COUGAR IN 1996 BRAND NEW. I HAVE BEEN IT SOUL OWNER SINCE THE DATE OF PURCHASE. ON NOVEMBER 23, 2004 I WAS DRIVING TO WORK AND ABOUT HALF WAY THERE MY LOW COOLANT LIGHT CAME ON. THERE WAS NO OTHER SIGNS THAT MY CAR WAS IN TROUBLE, NO OVERHEATING ON MY TEMPERATURE GAUGE, SO I CONTINUED TO WORK, PARKED THE CAR. BEFORE I STARTED THE CAR I ADDED A GALLON OF ANTIFREEZE AND IT SEEMED TO DRAIN OUT SO I ADDED ANOTHER GALLON, IT DID THE SAME. I IMMEDIATE CALLED MY MECHANIC BEFORE STARTING THE CAR. HE TOLD ME TO START THE CAR AND WHEN I DID I LOOKED UNDER THE CAR AND ALL THE ANTIFREEZE WAS POURING OUT FAST. I SHUT OFF THE CAR AND HAD IT TOWED DIRECTLY TO MY MECHANIC. HE HAS INFORMED ME THAT THE MANIFOLD HAS CRACKED. I HAVE HAD THIS ITEM PERIODICALLY CHECKED SINCE I RECEIVED THE RECALL INFORMATION IN 1998. EACH CHECK HAS ASSURED ME THAT THIS MANIFOLD WAS IN GOOD SHAPE. NOW I FIND OUT THAT THE RECALL WILL NOT COVER THE REPLACEMENT OF THE MANIFOLD. THIS IS GOING TO COST ME $1100.00 TO FIX. I THINK IT IS VERY UNFAIR THAT FORD WILL NOT CONTINUE TO HONOR THE RECALL SINCE THEY KNOW THAT THIS PLASTIC MANIFOLD WILL NOT HOLD UP FOR THE LIFE OF THE CAR. THIS IS MY FIRST MAJOR ISSUE AND I AM VERY DISAPPOINTED IN FORDS POLICY. I BOUGHT MY COUGAR IN GOOD FAITH AND I LOVE MY CAR VERY MUCH. BECAUSE I TAKE CARE OF MY VEHICLE I MISSED THE CUTOFF TIME BY FOUR MONTHS AND NOW IT WILL COST ME DEARLY. WHY WEREN'T VEHICLE OWNERS INFORMED OF THE CUTOFF TIMES? I WAS GIVEN THE IMPRESSION THIS RECALL WOULD BE HONORED IN GOOD FAITH FOR THE LIFE OF THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097594November 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT, EXTERIOR LIGHTING:BRAKE LIGHTS
THE VEHICLE WOULD NOT SHIFT OUT OF GEAR WHEN THE BRAKE WERE BEING APPLIED. ALSO, THE REAR BRAKE LIGHT ILLUMINATED. THE DEALER WAS NOTIFIED. THE DEALER INFORMED THE CONSUMER THAT THE VEHICLE WAS NOT COVERED UNDER A RECALL. *AK THE SWITCH HAD BECOME HOT AND MELTED PLASTIC FROM THE HOUSING AROUND METAL CONNECTOR PRONE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099165November 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER TRIED TO RESTART THE VEHICLE AND WAS NOT ABLE TO DO SO. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE FUEL PUMP NEEDED TO BE REPLACED. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100273November 20, 2004
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, POWER TRAIN:AUTOMATIC TRANSMISSION
RECENTLY, I TOOK MY 2000 COUGAR TO THE SHOP TO HAVE A LEAK CHECKED OUT. ALSO, I NOTICED WHEN I USED THE HEAT, I SMELLED A BURNED RUBBER SCENT. I LEARNED THAT THE TRANSMISSION SEAL BROKE AND I NEEDED NEW GASKETS. IT COST $1,600. WHAT IS REALLY STRANGE IS THERE WAS A 1999 COUGAR AT THE SHOP TOO. THE MECHANIC TOLD ME THAT BOTH OF OUR CARS HAS THE SAME EXACT PROBLEM. IS IT POSSIBLE THAT THERE IS A RECALL ON CERTAIN COUGARS?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100078November 17, 2004
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE RIGHT SELTBELT BUCKLE ON THE DRIVERS SIDE FAILS OFTEN. FORD NO LONGER SUPPLIES THESE BUCKLES, AND THEY ARE VERY SCARCE IN WRECKING YARDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098640November 10, 2004
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
HEAD GASKET ON 3.8 ENGINE HAS BLOWN TWO TIMES IN 8 MONTHS. CAR OVERHEATS AND HAS OIL IN RADIATOR. HEATER DOES NOT WORK. AND VERY DIM LIGHTING ON SPEEDOMETER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095937October 18, 2004
AIR BAGS
AIR BAGS DEPLOY OUT OF NO WHERE. CAUSED CAR TO LOOSE CONTROL... THE CAR HAS BEEN FIXED BUT AIRBAG LIGHTS FLASH 6 TIMES WITH A 2 SECOND DELAY, AND THE THE DEALER CANT FIX IT. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10095591October 12, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I JUST PURCHASED VEHICLE FROM USED CAR LOT. DURING MY 3 MILE TRIP HOME THE CAR OVER HEATED AND WATER VAPOR WAS COMING IN THROUGH AIR CONDITIONING VENTS. WHEN I STOPPED AT MY HOME, I COULD SEE STEAM COMING FROM INSIDE ENGINE. WHEN I OPENED THE HOOD, I FOUND THAT THERE WAS CRACK IN A PLASTIC PART COMING DIRECTLY OFF OF THE ENGINE BLOCK TO A COOLANT HOSE. I WENT TO SEVERAL AUTO PARTS STORES TO IDENTIFY THE PART AND FOUND IT WAS A CRACK IN THE INTAKE MANIFOLD WATER CROSS-OVER JACKET CAUSING COOLANT LEAK. THE STORES DID NOT CARRY A REPLACEMENT, SO I CALLED THE FORD DEALERSHIP. FORD DOES HAVE A REPLACEMENT PART, ACTUALLY THEY REDESIGNED THE WHOLE INTAKE MANIFOLD BECAUSE OF THEIR POOR DESIGN ERROR. THEY ALSO HAD EXTENDED THE CAR WARRANTY TO 7 YEARS TO REPLACE THIS PART IF/WHEN FAILURE OCCURS. THE FORD REPLACEMENT IS AN ASSEMBLY, NOT PART JUST THE PROBLEM PART, IT COSTS $589.17 AND DEALER INSTALLATION OF IT COSTS $450.00. FORD WOULD NOT ASSIST OR GIVE AT ALL ON THE 7 YEAR WARRANTY EXTENSION TO FIX THEIR OBVIOUS DESIGN FLAW IN THE PART AND/OR THE WHOLE ASSEMBLY. THROUGH ON-LINE NEWGROUPS ABOUT THIS PROBLEM, JUNKYARDS CANNOT KEEP THE OLD PLASTIC PART IN THEIR YARDS. I LOVE THE COUGAR XR7 V8, BUT BEWARE IF THIS PART HASN'T BEEN FIXED WITH THE NEW ONE, THAT YOU WILL AT SOME POINT HAVE TO FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095615October 12, 2004
EQUIPMENT, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, STEERING:HYDRAULIC POWER ASSIST:PUMP, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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