Mercury Cougar Complaints

1,886 consumer complaints on file.

#10130256July 22, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CONSUMER'S REQUEST FOR REIMBURSEMENT BUT WAS DENIED REIMBURSEMENT FOR THE PLASTIC MANIFOLD REPLACEMENT IN HIS 1997 MERCURY COUGAR .***NO ANSWER REQUIRED***. *MR THE CONSUEMR WAS NOT REIMBURSED FOR THE REPAIRS BECAUSE THE REPAIRS WERE NOT MADE AT A FORD/MERCURY DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129641July 21, 2005
ELECTRICAL SYSTEM
I PARKED OUR 1997 COUGAR IN THE DRIVEWAY AROUND 5:00P.M. ON 07/15/05. I HAVE NOT BEEN HAVING ANY PROBLEMS WITH THE CAR. ABOUT 1:00A.M. ON 07/16/05, WE WERE AWAKEN BY NEIGHBORS WHO HAD SPOTTED THE CAR ON FIRE. THE FIREMEN SAID IT APPEARED TO BE AN ELECTRICAL PROBLEM STARTING ON THE RIGHT SIDE. SINCE IT WAS TOTALLY BURNED, WE DON'T KNOW HOW TO FIND OUT WHAT HAPPENED. I E-MAILED THE FORD CORPORATE & FILLED OUT THE INFORMATION INCLUDING THE VIN ASKING ABOUT A RECALL, BUT I HAVE NOT RECEIVED ANYTHING FROM THEM EXCEPT THE ACKNOWLEDGEMENT OF RECEIVING MY E-MAIL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10127641July 6, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONSUMER STATED THE FUEL PUMP WAS REPLACED UNDER A FORD RECALL. CONSUMER STATES THE VEHICLE IS STILL DOING THE SAME THING AS BEFORE THE FUEL PUMP WAS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126196June 22, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
DT: ON 6/21/2005 WHILE DRIVING AT NIGHT IN CLEAR CONDITIONS ON DRY PAVEMENT THE VEHICLE STALLED AND CAUGHT ON FIRE. THE SPEED WAS ABOUT 5-7 MPH. THERE WERE NO BRAKES, NO ELECTRICAL SYSTEM, NO POWER STEERING, NO ENGINE SOUND, NO LIFE IN THE VEHILCE AT ALL. THERE WAS NO WARNING LIGHTS THAT CAME ON. THE VEHILCLE HAD BEEN DRIVEN FOR ABOUT 45 MINUTES AND 40 MILES BEFORE THIS OCCURRED. THEN, THE VEHICLE SAT FOR ABOUT 2 HOURS.THE VEHICLE WAS DRIVING FINE, AND WAS SERVICED A A WEEK PRIOR TO THE INCIDENT. THE VEHICLE WAS PUT ON THE DIAGNOSTIC THAT DAY AND EVERYTHING LOOKED FINE, BESIDES THE BRAKE LIGHTS HAD TO BE REPAIRED, BUT IT WAS NOT THE FUSE THAT HAD TO BE REPAIRED, OWNER WAS UNSURE WHAT COMPONENT CAUSED THE BRAKE LIGHTS TTO FAIL. THERE WERE ALSO NO TAIL LIGHTS .EITHER.THE BACK LIGHTS WERE COMPLETELY OUT. AFTER REPAIR EVERYTHING WAS FINE UNTIL FIRE. WHEN THE CAR STALLED ON 6/21/05, THE VEHICLE STOPPED ON THE SIDE OF THE ROAD. THERE WAS SMOKE COMING FROM HOOD, THEN THERE WAS A MAN WHO CAME TO HELP AND SPRAYED THE FIRE WITH EXTINGUISHER. .*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10125564June 16, 2005
ENGINE AND ENGINE COOLING
CAMPAIGN 96V007000----ON MY 96 COUGARXR7 PURCHASED IN 2001--HAD TO REPACE MOTOR DUE TO OVERHEATING--NEW MOTOR STARTED TO OVERHEAT/BLOWER CAUSED THIS OVER-HEATING--BECAUSE BLOWER CAME ON ERATICALLY MECHANIC DID NOT FIND IMMEDIATELY//CURRENTLY OUT OF POCKETEXPENSES AROUND 6000.00--DEALER SHOULD OF HAD THIS FIXED BEFORE SELLING TO ME OR AT LEAST NOTIFIED ME OF THIS RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125354June 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT CAR BRAND NEW IN SEPTEMBER 2001. AUTOMATIC TRANSMISSION NEEDS REPLACEMENT AT 43,000 MILES (JUNE 2005). NO RECOURSE AS WARRANTY ONLY COVERED ME FOR 3 YEARS/36,000 MILES. THIS IS TOO SOON FOR A TRANSMISSION TO FAIL. ALTHOUGH THE CAR IS AUTOMATIC, I COULD FEEL THE CAR LOSE POWER AS IT SHIFTED AUTOMATICALLY FROM 1ST GEAR INTO 2ND GEAR. TOOK THE CARD TO FORD DEALER WHO TOLD ME IT WOULD COST $3,000 TO FIX. I AM APPALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124974June 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 MERCURY COUGAR, STARTED GRINDING IN THE THIRD GEAR. I TOOK IT TO MY DEALER AND THEY QUOTED ME 1500.00-2500.00 AS AN ESTIMATE REPAIR. I WAS UNABLE TO AFFORD THE COST, SO I HAD TO DRIVE SKIPPING THE THIRD GEAR POSITION. THE SAFTEY ISSUE INVOLVED IS THAT IT IS HARD TO GET ON THE CALIFORNIA RAMPS AT A GOOD SPEED TO KEEP FROM CAUSING A WRECK. COME TO FIND OUT, MERCURY MADE THIRD GEAR WRONG WHEN IT WAS BUILT IN THE FACTORY. SUPPOSEDLY, A LOT OF MERCURY COUGARS ARE COMING BACK WITH THE SAME PROBLEMS IN THIRD GEAR. I FEEL THAT IT IS MERCURY'S DUTY TO RECALL THIS ISSUE WITH THE TRANSMISSIONS. IT WAS THEIR FAULT IN THE FIRST PLACE, AND THEY SHOULD FIX THE PROBLEM. THANK THE LORD THAT NOTHING HAS HAPPENED TO ME OR SOMEONE ELSE WITH THIS ISSUE (AS FAR AS A WRECK). BUT THERE ARE OTHER COUGARS OUT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124733June 3, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
1997 MERCURY COUGAR DEVELOPED A CRACKED MANIFOLD.***NO ANSWER REQUIRED***. *MR A RECALL WAS ISSUED FOR 1996 AND 1997 MERCURY COUGARS BUT THE CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115598June 3, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
NHTSA RECALL CAMPAIGN 01V032000; FORD ISSUED A BRAKE LIGHT RECALL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN ALTHOUGH THE BRAKE LIGHTS MALFUNCTIONED AND HAVE BEEN FIXED THREE (3) TIMES WITH CHARGES OF $402.47 INCURRED. *AK DEALER REPLACED BRAKE SWITCH CONNECTOR AND SWITCH. *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123922June 2, 2005
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
DT: WITHOUT WARNING WHILE STEPPING ON BRAKE THE CAR WILL ACCELERATE, AND THE ENGINE WILL REV UP. CALLER HAS TO STOMP ON BRAKE HARD TO GET IT TO STAY STILL. CAR CAN BE IN GEAR OR IN PARK WHEN THIS HAPPENS. DEALER HAS NOT BEEN CONTACTED YET. MANUFACTURER HAS NOT BEEN CONTACTED YET. EVERY TIME HE HAS TAPPED THE BRAKE JUST BEFORE THIS HAPPENS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124692May 31, 2005
FUEL SYSTEM, GASOLINE
THE CONSUMER REQUESTED REIMBURSEMENT FOR HAVING THE FUEL PUMP REPLACED ON HER 2002 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE VEHICLE DIED WHILE IN MOTION AND THE ENGINE LIGHT HAD COME ON. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122652May 20, 2005
FUEL SYSTEM, GASOLINE
CONSUMER WAS NOT INFORMED OF TWO RECALLS ON THE 2001 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE CONSUMER REQUESTED MONEY BACK FOR THE OUT OF POCKET REPAIRS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120837May 13, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 1999 MERCURY COUGAR. I HAVE MAINTAINED THE VEHICLE PER THE SERVICE MANUAL THROUGH THE LOCAL MERCURY DEALERSHIP. SOMETIME DURING EARLY APRIL 2005, I NOTICED THAT THE CAR HESITATED AND JERKED VIOLENTLY AFTER ABOUT FIFTEEN MINUTES OF NORMAL DRIVING. WE WERE ABLE TO DRIVE THE CAR IN FOR SERVICE. THE DEALER "DIAGNOSED" THE PROBLEM AND REPLACED A PART. THE CAR CONTINUED TO MALFUNCTION THE VERY NEXT DAY. I RETURNED TO THE DEALERSHIP AND WAS TOLD THAT THE PROBLEM WAS WITH TRANSMISSION. I HAVE HAD THE TRANSMISSION REPLACED BY A LOCAL FORD DEALERSHIP. I AM NOT SURE WHETHER THE OLD TRANSMISSION IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120452May 9, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IN AUGUST OF 2004, THE PASSENGER SIDE DOOR ON MY 1999 MERCURY COUGAR BECAME STUCK IN THE CLOSED POSITION AND THE AUTOMATIC DOOR LOCKS WERE DISABLED. THERE WAS A RECALL FOR THE DOOR LATCH FOR THIS VEHICLE (RECALL 99V226000). HIGH HUMIDITY HAD CAUSED DAMAGED TO THE DOOR LATCHES, WHICH WERE REPLACED AS A RESULT OF THE RECALL. THE DAY MY CAR DOOR BECAME STUCK IN THE CLOSED POSITION HAD HIGHS CLOSE TO 100 DEGREES, WHICH I BELIEVE WAS THE CAUSE OF THIS MALFUNCTION. I WAS TOLD BY THE MANUFACTURER OF MY VEHICLE THAT THIS PROBLEM WAS CORRECTED BY THE TIME MY VEHICLE WAS BUILT. HOWEVER THE RECALL TOOK PLACE 7 MONTHS AFTER I PURCHASED MY VEHICLE IN 1999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119230April 27, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
RECALL 04V421000 CONCERNING FUEL DELIVERY MODULE. VEHICLE EXPERIENCED INTERMITTENT HESITATION, LOSS OF POWER, AND ENGINE STALLING WHEN SLOWING DOWN TO A STOP POSITION. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT HIS VEHICLE WAS NOT COVERED UNDER THIS RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115734April 25, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE VEHICLE PARKED FOR 15 MIN,UTES A FIRE STARTED UNDER THE HOOD. THE VEHICLE WAS TOTALED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10118272April 22, 2005
VEHICLE SPEED CONTROL
ON FEB 12, 1994 MY WIFE AND HER FRIEND TOOK MY RED 1988 MERCURY COUGAR LS TO CHURCH AT 6:30 PM. IT WAS AN EXTREMELY FOGGY EVENING. I RECEIVED A CALL AT THE HOUSE AT 6:50 PM THAT MY WIFE HAD BEEN IN A CAR ACCIDENT AND THAT I NEEDED TO COME TO THE SITE. MY CAR WAS IN MINT CONDITION INSIDE AND OUT BEFORE THE ACCIDENT. WHEN I SAW THE CAR, IT WAS UNBELIEVABLE!! MY WIFE, WITNESSES, LAW ENFORCEMENT AND GOODYEAR TIRE CONCLUDED THAT IT WAS THE MERCURY COUGAR?S COMPUTER THAT CAUSED THE ENGINE TO GO FULL-THROTTLE. DIANE, MY WIFE AND PASSENGER TESTIFIED THAT WHEN THE ENGINE SURGED, SHE PUT BOTH FEET ON THE BRAKE PEDAL TO STOP THE CAR. AFTER NO AVAIL, SHE APPLIED THE EMERGENCY BRAKE. THIS CAUSED THE VEHICLE TO SPIN INTO A HEAVILY TRAVELED INTERSECTION. AS THE VEHICLE SPUN, MY WIFE TRIED TO PUT THE VEHICLE INTO ?PARK?. UNFORTUNATELY, THE VEHICLE CHANGED INTO ?REVERSE?, SENDING THEM THROUGH A GAS STATION, AT FULL-THROTTLE, BACKWARDS. AT THIS TIME, THE PASSENGER PANICKED. SHE UNBUCKLED HER SEATBELT AND OPENED THE DOOR WHILE TRAVELING IN REVERSE. THE DOOR MOMENTARILY PINED HER TO THE GROUND, RESULTING IN MAJOR FRACTURES OF THE HIP AND OTHER MINOR INJURIES. THE CAR FINALLY CAME TO REST IN THE WOODS ADJACENT TO THE GAS STATION WITH MAJOR FRAME DAMAGE, A SEVERED FUEL LINE AND ALL FOUR WHEELS WERE DESTROYED. MY WIFE WAS SHAKEN, BUT NO INJURIES. WITNESSES STATED THEY CAME WITHIN INCHES OF HITTING THE GAS PUMPS. AT THE TIME, MY FATHER-IN-LAW, A RETIRED GM MECHANIC BLAMED THE EVENT ON MY WIFE. UNTIL I BECAME COMPUTER SMART AND HAVE READ SO MANY ARTICLES THIS WEEK ON FORD VEHICLES SURGING, I THOUGHT I HAD BETTER REPORT THIS INCIDENT TO HELP OTHERS WHO APPARENTLY HAVE BEEN THROUGH THE SAME EXPERIENCE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10119217April 20, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STRUCTURE, SUSPENSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
1999 MERCURY COUGAR HAS PROBLEMS WITH THE SPEAKERS, BATTERY EQUIPMENT, BRAKE EQUIPMENT AND INSTRUMENT CLUSTER.***NO ANSWER REQUIRED***. *MR THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. THE CONSUMER STATED ON A SEPARATE OCCASION WHILE DRIVING SHE NOTICED THE VEHICLE HAD NO BRAKES, THE CONSUMER WAS ABLE TO FIND A MECHANIC WHO DETERMINED ALL FOR ROTORS AND PADS NEEDED TO BE REPLACED. THE CONSUMER STATED THE BRAKE LIGHT DID NOT ILLUMINATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118048April 18, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
RECALL CAMPAIGN 04V421000 CONCERNING FUEL SYSTEM GASOLINE. DELIVERY. I AM EXPERIENCING THESE EXACT PROBLEMS, WHICH ARE BELIEVED TO BE PRESENT ALSO, BY MY LOCAL DEALER, WHERE I SHOWED THE CAR TO A MERCURY TRAINED MECHANIC. HOWEVER, FORD/MERCURY (RON BLUESTEIN/FORD EXECUTIVE OFFICES, ID # 2170, PHONE 800 521 4140) REFUSED TO COVER REPAIRS DUE TO VIN .I STRONGLY DISAGREE AND FELL THAT MY CAR'S SAFETY WAS IN QUESTION. ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) COULD REDUCE, AND EVENTUALLY BLOCK THE FLOW OF FUEL TO THE ENGINE. THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. SOMETIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097025April 8, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
THE DEALERSHIP DIDN'T FOLLOW THE PROPER PROCEDURE/SPECIFICATION WHEN PERFORMING THE FUEL DELIVERY MODULE RECALL 04N02, BECAUSE OF THIS THE RUSTED FUEL TANK STRAPS WENT UN NOTICED. THE CONSUMER NOTICED THE STRAPS DRAGGING WHILE DRIVING WHICH COULD OF RESULTED IN A FIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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