Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11124489September 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124302September 4, 2018
AIR BAGS
TAKATA RECALL - MERCEDES BENZ HAS REPEATEDLY PUSHED THE DATE BACK FOR THE REPAIR ON MY VEHICLE, WHICH IS HOUSED IN "ZONE A" (CALIFORNIA) AND IS THE OLDEST MODEL YEAR THAT HAS BEEN RECALLED (2010 GLK 350). DESPITE ATTEMPTS TO CONTACT THEM TO GET MORE INFORMATION ABOUT THE DELAY AND MY RISK OF INJURY, THEY HAVE NOT PROVIDED ANY ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124350September 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DOTHAN (2309 ROSS CLARK CIR, DOTHAN, AL 36301) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124167September 3, 2018
AIR BAGS
TAKAYUKI RECALL. I HAVE BEEN NOTIFIED BY MERCEDES BENZ (MB) OF THIS RECALL BUT IT HAS NOT BEEN FIXED. MB HAS SENT ME MULTIPLE DATES FOR THE RECALL FIX BUT HAVE ALWAYS EXTENDED THOSE DATES. THE LAST FIX DATE WAS SEPT 2018 BUT THEIR RECALL WEB SITE NOW STATES THE FIX DATE IS SEPT 2019. THIS IS 3 YEARS PAST NOTIFICATION AND I AM UNABLE TO TRADE OR SELL THIS CAR DUE TO IT BEING UNDER THIS RECALL. OTHER CAR MANUFACTURERS HAVE CORRECTED THIS PROBLEM AND ADVISED THEIR CUSTOMERS NOT TO DRIVE THEIR CARS UNTIL THEY WERE FIXED. I CONTINUE TO HAVE TO RELY ON MY CAR AS I AM NOW RETIRED AND HAVE NO OTHER OPTION. 3 YEARS OF DRIVING A CAR THAT THE SALES MANAGER FOR MERCEDES BENZ CALLED A "DEATH TRAP" IS 3 YEARS TOO LONG. WHY HAVE OTHER CAR MANUFACTURERS COMPLETED THEIR RECALL AND NOT MB? DO I HAVE TO DIE BEFORE I GET THIS RECALL FIXES? WHAT IS THIS AGENCY GOING TO DO ABOUT THIS REDICULOUS AMOUNT OF TIME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123498August 30, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. WHILE FILLING UP THE FUEL TANK, FUEL LEAKED OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT EITHER THE FUEL PUMP OR THE TANK WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,574.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123535August 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. MERCEDES-BENZ OF SALT LAKE CITY (575 S STATE ST, SALT LAKE CITY, UT 84111, 801-257-3000) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122819August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCKLIN (4747 GRANITE DR, ROCKLIN, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THE NHTSA HAD FULL CONTROL OF THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122283August 25, 2018
AIR BAGS
THIS CAR HAVE TWO AIR BAGS SAFETY RECALL I HAVE TRY TO REPORT MY CAR THRU MERCEDES-BENZ INTERNET SITE. BUT GET NO ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122349August 25, 2018
AIR BAGS
TAKATA RECALL MANUFACTURER AND DEALER HAVE FAILED TO ADDRESS THE ISSUE FOR MORE TWO YEARS. MESSAGES LEFT ON MANUFACTURER'S RECALL NUMBER HAVE GONE UNANSWERED AND DEALER SAYS THEY HAVE NO INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122158August 24, 2018
AIR BAGS
TAKATA RECALL, I AM TRYING VAIN TO GET THIS SERIOUS ISSUE FIXED BUT THE DEALERS ARE TELLING ME THEY CAN'T AND THAT TAKATA IS WAY BEHIND IN SUPPLYING THE DEALERSHIPS AIRBAG REPLACEMENTS. IN THE MEANTIME IF I HAVE AN ACCIDENT I COULD BE KILLED. THE DEALERSHIP IS TAFEL MOTORS IN LOUISVILLE KY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122007August 23, 2018
FUEL/PROPULSION SYSTEM
I PULLED INTO MY GARAGE AND NOTICED A STRONG SMELL OF GAS AS SOON AS I GOT OUT OF THE CAR. AFTER BEING IN THE HOUSE APPROXIMATELY 2 HOURS, THE SMELL OF GAS FILLED THE HOUSE. I PULLED THE VEHICLE OUT OF THE GARAGE AND IT CREATED A TRAIL OF GAS INSIDE THE GARAGE. MBUSA REFUSED TO COVER THE REPAIR AND ALSO REFUSED TO DISCLOSE INFORMATION RELATED TO THIS ISSUE WHEN I REQUESTED MORE INFORMATION FROM THE CUSTOMER REFERRAL REPRESENTATIVE. I'M PRETTY SURE IT'S NOT SAFE TO JUST HAVE FUEL BEING TRAILED UP AND DOWN HIGHWAYS AND EVERYONE IS UNAWARE. HOPEFULLY THEY CAN BE FINED FOR ENDANGERING PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121062August 20, 2018
AIR BAGS
TL* THE CONTACTS OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN DIEGO (4750 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 569-6900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121173August 20, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN DRIVING MY VEHICLE WITH A POTENTIALLY FATAL DRIVER SIDE AIRBAG FOR OVER 2 YEARS. WE WERE TOLD IT WOULD BE 2018 WHEN WE WOULD HAVE A FIX BACK IN 2016. WE ARE NOW WELL INTO 2018 WITH NO WORD AS TO WHEN WE WILL HAVE A FIX. THIS IS RIDICULOUS, I HAVE TO DRIVE LATE HOURS AND FAR DISTANCE TO WORK AND IT IS EXTREMELY DANGEROUS TO NOT HAVE APPROPRIATE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121168August 20, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE LEAKS FUEL AT A STEADY RATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121169August 20, 2018
FUEL/PROPULSION SYSTEM
THIS LAST TWO WEEKS, WE NOTICED THAT THERE'S A STRONG SMELL OF GAS. THERE'S NO LEAK THAT WE COULD SEE BUT THE ODOR IS STRONG THAT GIVES US HEADACHES. WE ARE DOING A RESEARCH ON WHY THIS IS HAPPENING BUT THE ONLY THING WE SEE ABOUT IT ONLINE IS ABOUT THE LINK BETWEEN GAS TANKS AND GAS FILTER. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120168August 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. PREFERRED AUTO ADVANTAGE (125 N BEACON BLVD, GRAND HAVEN, MI 49417, (616) 935-9600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119889August 14, 2018
FUEL/PROPULSION SYSTEM
THE GLK SMELLS LIKE GAS ANY TIME IT'S FUELED UP. I NEVER TOP IT OFF BECAUSE IF I DO, IT LEAKS FUEL UNTIL I GET DOWN TO 3/4 OF A TANK. I TOOK IT IN TO GET LOOKED AT AND THE DEALERSHIP WARRANTY DEPT. TOLD ME MY VIN NUMBER WAS NOT ONE OF THE ONES AFFECTED BY THE SAMEEXAT TYPE OF FUEL LEAK AS OTHERS IN THE RECALL! I AM SORRY THAT I EVER BOUGHT THIS VEHICLE, I WILL NEVER BUY MERCEDES-BENZ AGAIN1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119778August 13, 2018
AIR BAGS
TAKATA RECALL - AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118774August 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HOUSTON NORTH (17510 NORTH FWY, HOUSTON, TX 77090, (281) 305-8970) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118499August 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LAGUNA NIGUEL AT (949) 416-2438 (LOCATED AT 1 STAR DR., LAGUNA NIGUEL, CA 92677) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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