Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11115623August 3, 2018
AIR BAGS
TAKATA RECALL - FOR OVER 2 YEARS, I HAVE ATTEMPTED TO HAVE MERCEDES BENZ-HONOLULU REPLACE THE TAKATA AIRBAGS AS PER THE RECALL NOTICES I RECEIVE APPROXIMATELY EVERY 6 MONTHS FROM MERCEDES-BENZ USA. EACH TIME, I AM TOLD THAT THEY DO NOT HAVE THE PARTS. RECENTLY, THE SERVICE DEPARTMENT ATTEMPTED TO TAKE THE RECALL NOTICE FROM ME AND TELL ME THE RECALL WAS EXPIRED. UPON FURTHER INSISTENCE, I WAS AGAIN TOLD THAT THE PART IS NOT IN AND THE NOTICES ARE BEING SENT BY MERCEDES USA AS REQUIRED BY FEDERAL LAW BUT THERE ARE NO PARTS. THEREFORE, THEY ARE UNABLE TO PROVIDE ME WITH AN ETA BECAUSE NEWER VEHICLES ARE THE PRIORITY AND AT THIS TIME THEY DO NOT KNOW WHEN THEY WILL RECEIVE THE PARTS TO REPLACE THE TAKATA AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115463August 2, 2018
AIR BAGS
TAKATA RECALL SHOULD HAVE BEEN DONE BEFORE THE END OF MARCH 2018 ACCORDING TO A LETTER I RECEIVED. THE MERCEDES DEALERSHIP KEPT TELLING ME THAT THE AIRBAGS WERE OK, OR THAT THEY DO NOT HAVE REPLACEMENTS AS YET. I HAD AN ACCIDENT YESTERDAY, SO I WOULD LIKE TO INFORM EVERY OWNER OF THE PROBLEM AIRBAGS TO MAKE SURE THAT THEY GET THE NEW ONES WHICH THEY DESERVE.I WAS IN THE CITY, ON A STREET AND ONLY IMPACTED ANOTHER CAR AT ABOUT 5-10 MPH FOLLOWING A TURN ONTO A BUSIER STREET..I SUSTAINED ONLY SUPERFICIAL INJURIES (LACERATIONS, CONTUSIONS & ABBRATIONS), AND DAMAGES TO MY GLK 350. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11114742July 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DICK DYER & ASSOCIATES (5825 TWO NOTCH RD, COLUMBIA, SC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114212July 27, 2018
ELECTRICAL SYSTEM
CONTROL UNIT FAILED. HAD TO BE TOWED TO MB DEALER.FAILED UNIT WAS REPLACED WITH REMANUFACTURED UNIT 1-204-900-59-12-80. COST $1215.89. HAS THE PROBLEM BEEN CORRECTED WITH THE REMANUFACTURED UNIT OR IS THIS AN ONGOING PROBLEM. THIS TIME THE UNIT FAILED IN A PARKING LOT. FAILURE ON THE HIGHWAY WOULD BE A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112694July 25, 2018
AIR BAGS
2010 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO FRONTAL AIRBAG SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112525July 20, 2018
AIR BAGS
TAKATA RECALL, THEY STILL HAVE NOT REPLACED THE PART. WHEN I BOUGHT THE CAR THEY SAID THERE WAS NO RECALLS ON IT. THEN I GET LETTER IN THE MAIL IT HAS A RECALL FOR TYE AIR BAGS. IF I HAD KNOWN AT THE TIME WHEN BUYING THE VEHICLE WHEN I ASKED WAS THERE ANY RECALLS, I WOULD NOT HAVE BOUGHT THE VEHICLE. IT'S NOT SAFE KNOWING THERES A RECALL FOR THE AIRBAG AND THEY HAVE NOT REPLACED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112613July 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (DEMAROIS BUICK GMC MERCEDES-BENZ, 3115 W BROADWAY ST, MISSOULA, MT 59808, (406) 721-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112787July 20, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE HAS ~ 20K MILES, BROUGHT INTO DEALER BECAUSE ABS LIGHT WENT ON WHILE DRIVING SAYING SYSTEM WAS INOPERATIVE. DEALER THEN FOUND GAS TANK LEAK, AND WOULD NOT LET ME LEAVE THE DEALER, BECAUSE OF THE SAFETY HAZARD. SEARCH SHOWS RECALL FOR EARLIER MODEL YEAR 2012 WITH SAME ISSUE, BUT DEALER SAYS NO RECALL FOR 2013. ABS SENSORS ARE ALSO MALFUNCTIONING WHILE DRIVING. TWO SEPARATE INCIDENTS FOR ABS SENSORS. TWO BEEN REPLACED WITHIN ONE WEEK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112238July 18, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110861July 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. STAR MOTOR CARS (7000 OLD KATY RD, HOUSTON, TEXAS 77024, (713) 868-6800) WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109858July 6, 2018
AIR BAGS
TAKATA RECALL: I RECEIVED A SAFETY RECALL NOTICE IN FEBRUARY 2018 FROM MERCEDES BENZ. I CONTACTED MERCEDES BENZ SEVERAL TIMES AFTER RECEIVING THE NOTICE AND WAS TOLD THE PARTS WOULD BE AVAILABLE AT THE END OF JUNE 2018. ON JULY 5TH I CONTACTED MERCEDES BENZ ONCE AGAIN AND WAS TOLD MY VEHICLE WILL NOT GET REPAIRED UNTIL MARCH 2019. ADDITIONALLY, I SPOKE WITH A NHTSA REP ON JULY 5TH AS WELL, AND WAS TOLD THE GOVERNMENT GAVE THE COMPANY UNTIL SEPT 2018 TO HAVE THE PARTS AVAILABLE FOR MY VEHICLE. MERCEDES BENZ IS UNABLE TO REMEDY THE SITUATION WITHIN A REASONABLE AMOUNT OF TIME. I NEED THE ASSISTANCE OF THE U.S. GOVERNMENT TO RESOLVE THIS SITUATION. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109619July 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF GAINESVILLE, 4000 N MAIN ST, GAINESVILLE, FL 32609, (352)-332-7571) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105386July 3, 2018
ELECTRICAL SYSTEM
THE EIS (IGNITION SWITCH) FAILED. THIS CAUSED THE VEHICLE TO HAVE A NO-START CONDITION. THE VEHICLE WAS BACKED IN, TURNED OFF, STATIONARY, AND WOULD NOT START AFTER TRYING TO RESTART THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104683June 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE PARTS WOULD BECOME AVAILABLE IN 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104721June 29, 2018
UNKNOWN OR OTHER
ESL FAILURE (ELECTRONIC STEERING LOCK) FAILED. CAUSING A LOCK UP OF THE STEERING WHEEL, AND NO START FAILURE. IT WAS STATIONARY IN A PARKING LOT. HAD TO HAVE THE VEHICLE PICKED UP AND TOWED TO A GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103991June 26, 2018
AIR BAGS
TAKATA RECALL THIS IS TAKING WAY TOO LONG. YEARS. THE MB DEALER HAS NO INFORMATION ON WHEN A REMEDY IS AVAILABLE. IN MY MIND MB IS DRAGGING THEIR FEET, THEY SHOULD BE TAKEN TO TASK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103851June 25, 2018
AIR BAGS
TAKATA INFLATORS: IT HAS BEEN 2 YEARS SINCE THE RECALL YET I CAN NOT FIND A MERCEDES BENZ DEALER THAT CAN REMEDY THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101947June 14, 2018
FUEL/PROPULSION SYSTEM
SINCE NEW THE GLK WOULD SMELL LIKE GAS ANY TIME YOU FUELED UP. I NEVER TOPPED IT OFF BECAUSE THE DEALER TOLD ME THAT MAY BE A REASON YOU SMELL THE FUEL. I TOOK IT IN TO GET LOOKED AT AN THEY TOLD ME IT'S COMMON IT'S JUST THE EVAP SYSTEM WORKING. THAT'S FINE BUT AFTER A FEW YEARS ANYTIME I FILLED UP I NOTICED IT WOULD START LEAKING ONTO MY GARAGE FLOOR. I TOOK IT IN TO THE DEALER AND THEY TOLD ME IT'S OUT OF WARRANTY BY A MONTH AN THIS WOULD COST OVER A THOUSAND TO GET FIXED. I TOLD THEM I READ THAT A LOT OF MB ARE GETTING RECALLED DUE TO THE FUEL LEAK. AND THEY TOLD ME MINE IS NOT ONE OF THEM. IT'S SO FRUSTRATING TO BUY A CAR BRAND NEW AN HAVE FUEL LEAKING OUT OF UR GAS TANK. I HAVE TO FILL UP TO 3/4 OF THE TANK TO KEEP IT FROM LEAKING. I'VE BEEN DOING THAT FOR ALMOST 2 YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101384June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (W.I. SIMONSON MERCEDES-BENZ, 1626 WILSHIRE BOULEVARD, SANTA MONICA, CALIFORNIA 90403) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100482June 8, 2018
POWER TRAIN
THE CAR PUTS ITSELF INTO AUTOMATIC "PARK" MODE WHEN SLOWING DOWN, APPLYING BRAKES AND SPEED DROPS BELOW 7 MPH. 9 INSTANCES HAVE HAPPENED, ONCE IN REVERSE. THE TEMPERATURE OF CAR NOT AN ISSUE, THIS OCCURRED WHETHER USING KEY FOB INSERTED TO START CAR OR USING PUSH BUTTON. DEALER BULLETIN LI54.25-P-056472 ADDRESSES ISSUE BUT NOT COVERED BY MANUFACTURER. LAST OCCURRENCE 6/7/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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