Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11100547June 8, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ARROWHEAD IN PEORIA, ARIZONA 85382 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED IN THE PROCESS OF DRIVING OUR VEHICLE THE AIRBAG WARNING LIGHT ILLUMINATED. WE HAVE A TAKATA AIRBAG WHICH IS CURRENTLY UNDER RECALL. UPDATED 9/24/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098463May 29, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. WHILE THE VEHICLE WAS STATIONARY, FUEL SPILLED FROM THE FUEL PUMP INTO THE CABIN OF THE VEHICLE UNDER THE FRONT DRIVER AND PASSENGER SEATS. MERCEDES-BENZ OF FORT WASHINGTON (404 PENNSYLVANIA AVE, FORT WASHINGTON, PA 19034) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FUEL PUMP AND RELAYS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097805May 24, 2018
AIR BAGS
TAKATA RECALL. THE AIRBAG REPLACEMENT SITUATION HAS BEEN GOING ON FOR OVER 2 YEARS WITHOUT A REMEDY. THIS IS UNACCEPTABLE AS I HAVE TROUBLE SELLING MY VEHICLE RIGHT NOW BECAUSE OF THIS. AUTOMAKERS SHOULD BE HELD ACCOUNTABLE FOR SELLING A CAR WITH A DEFECTIVE AIRBAG AS WELL AND SHOULD BE ABLE TO OFFER MONEY COMPENSATION TO PURCHASE THE CARS BACK OR SOMETHING ALONG THOSE LINES. BEING STUCK WITH AN UNSELLABLE CAR IS VERY FRUSTRATING. A REMEDY SHOULD HAVE BEEN FOUND FOR THIS ALREADY AFTER 2 YEARS. PLEASE LET ME KNOW IF THERE ARE ANY SOLUTIONS AVAILABLE FOR ME. THANK YOU, FREDERIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097634May 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024, (972) 212-5874) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096915May 20, 2018
AIR BAGS
TAKATA RECALL - WHERE IS THE REPLACEMENT PART FOR MY VEHICLE? I RECEIVED A NOTICE FROM MERCEDES-BENZ STATING THAT "I WOULD BE CONTACTED IN THE FUTURE". THIS SEEMS LIKE INACTION FOR A RECALL THAT HAS BEEN IN EFFECT NOW FOR OVER THREE YEARS! PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096389May 16, 2018
AIR BAGS
TAKATA RECALL -- NO WORD FROM THE DEAL SHIP AS TO WHEN THIS PROBLEM WILL BE RESOLVED HOWEVER THEY ARE ALWAYS SENDING ME EMAIL NOTIFICATIONS/LETTERS ABOUT TRADE IN. I JUST THIS REPAIR MADE NOW. CALL YOU PUT PRESSURE THE DEAL SHIP REGARDING A COMPLETION DATE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092475May 8, 2018
AIR BAGS
MANUFACTURER IS STATING REPAIR TO A POTENTIALLY DEADLY AIRBAG WILL TAKE TILL JUNE 2019 TO REPAIR WHICH FAR EXCEEDS A REASONABLE AMOUNT OF TIME. THIS CAR IS DRIVEN EVERYDAY AND MERCEDES BENZ SHOULD HAVE AN INTERIM FIX TO PREVENT INJURIES, EVEN DEATH TO PASSENGERS IN THIS VEHICLE. I FEEL AS THOUGH I'M DRIVING THIS CAR WITH A LOADED GUN TO MY HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092543May 8, 2018
AIR BAGS
TAKATA RECALL. BOTH DRIVER AND PASSENGER AIRBAGS ARE UNDER RECALL. REPEATEDLY RECEIVE NOTICE THAT PARTS ARE NOT AVAILABLE. EACH TIME WE ARE TOLD A LATER DATE. STILL NO IDEA IF WE CAN EVER GET THIS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091506May 3, 2018
AIR BAGS
TAKATA RECALL MERCEDES BENZ NOTIFIED ME OF THE RECALL FOR MY AIRBAGS IN MAY OF 2016. SINCE THEN I HAVE RECEIVED TWO MORE NOTIFICATIONS POSTPONING THE REPLACEMENT. ON FEBRUARY 2, 2017, I SPOKE WITH TERESA AT MERCEDES (1-800-367-6372 EXT. 4601) AND WAS TOLD THAT MY VEHICLE WAS IN PHASE 1 OF THE RECALL. THE DECEMBER 2017 LETTER STATED THAT MY VEHICLE WAS IN PRIORITY GROUP 4. A LETTER IN JANUARY 2018 STATED THE MY VEHICLE WAS IN GROUP 5. I BELIEVE THAT THE RECALL OF THE TAKATA AIRBAGS IN MY VEHICLE IS NOT BEING HANDLED PROPERLY AND THAT MY VEHICLE HAS NOT BEEN CATEGORIZED PROPERLY. I FEEL THAT MY SAFETY HAS BEEN PLACED AT RISK FAR TOO LONG. WHY HAS THE PRIORITY GROUP CHANGED AND THE REPLACEMENT OF MY BAGS DELAYED? IS THE PROBLEM WITH MERCEDES BENZ CORPORATION OR WITH THE NHTSA?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089636April 23, 2018
AIR BAGS
TAKATA RECALL. I HAVE YET TO RECEIVE INFORMATION TELLING ME HOW TO RESOLVE THIS ISSUE. AS IT STANDS TODAY, THE PREVIOUS SEARCH INDICATES THAT THE PROBLEM REMAINS UNSOLVED. ONE OF THE MOST IMPORTANT SAFETY FEATURES OF MY CAR ISN'T WORKING AND THE COMPANY THAT IS RESPONSIBLE FOR CORRECTING THIS ISSUE SEEMS TO BE UNMOTIVATED. SOMEONE NEEDS TO MOTIVATE THEM BEFORE MORE PEOPLE ARE INJURED OR DIE DUE TO THEIR NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089750April 23, 2018
AIR BAGS
MY WARNING INDICATOR IS GOING ON AND OFF STATING THERE IS AN AIRBAG PROBLEM. NOTHING SO FAR HAS HAPPENED OTHER THAN I HAVE THE TAKEDA AIRBAGS IN MY CAR AND AM BECOMING FRIGHTENED. IT STARTED FLASHING THAT WARNING ABOUT ONE OR TWO MONTHS AGO BUT MY DEALER STATES THAT IT IS NOT A PROBLEM AND THEY DON'T HAVE THE PARTS AVAILABLE FOR THE RECALL REPLACEMENT. I AM CONCERNED. IT HAPPENS WHEN THE CAR IS STATIONARY FROM WHAT I RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089280April 22, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
TAKATA RECALL: GOOD CAR INTO SOUTH BAY MERCEDES FOR SRS REPLACEMENT AS INSTRUCTED ON RECALL LETTER. SERVICE ADVISOR INITIALLY TOLD ME TO PAY FOR DIAGNOSTIC PRIOR TO MOVING FORWARD, BUT AFTER I INSISTED THAT THE ISSUE WAS RELATED TO A RECALL NOTICE, I WAS TOLD THE REPLACEMENT OF THE SRS MODULE WOULD BE FREE OF CHARGE. AFTER COMPLETED, ADVISOR SHOWED ME THAT THE WARNING WAS NO LONGER ACTIVE AS THE PROBLEM WAS FIXED; AS SOON AS I LEFT THE LOT, THE SRS WARNING REAPPEARED SO I RETURNED. SERVICE ADVISOR INSTRUCTED ME TO THEN PAY FOR A DIAGNOSTIC AS PREVIOUSLY SUGGESTED BECAUSE IT WAS UNRELATED TO THE RECALL. SERVICE ADVISOR, ROGER, WOULD NOT INSPECT VEHICLE ANY FURTHER WITHOUT COLLECTING PAYMENT. ON THE DRIVE HOME, CAR WAS SMOKING; DISCOVERED OIL ALL OVER THE ENGINE ONCE I ARRIVED AT MY DESTINATION (OIL CHANGE PERFORMED AS WELL). NO RECOURSE AFTER CONTACTING SOUTH BAY MERCEDES-BENZ.; MANAGER NOT AVAILABLE. I NEED IMMEDIATE ASSISTANCE AS THIS IS A SAFETY ISSUE THAT IS NOT BEING ADDRESSED BY MB USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088847April 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF NATICK, 253 N MAIN ST. NATICK, MA 01760, (508) 655-5350) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088866April 18, 2018
AIR BAGS
DEALERSHIP ADVISED, AT THIS TIME THERE IS NO PARTS AVAILABLE OR INFORMATION FROM MERCEDES TO FIX THIS. I HAVE TRIED FOR MONTHS TO CALL TO SET UP GETTING THIS RESOLVED, AND NO ONE HAS A TIME OR DATE OF WHEN THIS CAN BE FIXED. THIS HAS BECOME A SAFETY ISSUE, AND I NEED A RESOLUTION QUICK. NOT THE DEALERSHIPS FAULT, AS THEY ARE JUST FOLLOWING THE INFORMATION THEY HAVE AVAILABLE TO THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088417April 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF BIRMINGHAM, 1800 MONTGOMERY HWY S, HOOVER, AL 35244, (205) 403-5179) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT HE WOULD BE NOTIFIED WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085044April 14, 2018
AIR BAGS
"TAKATA RECALL" I CAN NOT GET AN APPOINTMENT WITH MY MERCEDES BENZ DEALER, TO HAVE MY RECALLED AIRBAG REPLACE. THEY SAID THEY ARE WORKING ON OTHER MODELS AND STATING THAT THEY DO NOT HAVE THE PARTS FOR MY VEHICLE. WHEN I ASKED SIX MONTHS AGO ABOUT A REPLACEMENT AIRBAG, THE SERVICE REPRESENTATIVE ACTING ASKS IF IT WAS NOT A BIG DEAL, JUST STANDARD PROCEDURES. TYSINGER MOTOR CO 2712 MAGRUDER BLVD HAMPTON VA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085085April 14, 2018
AIR BAGS, ELECTRICAL SYSTEM
RECEIVED RECALL NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084565April 11, 2018
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A WHINING NOISE COMING FROM THE DASHBOARD. THE CONTACT STATED THAT THE NOISE WAS HEARD WHEN THE VEHICLE WAS TRAVELING 65 TO 70 MPH. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO CARMAX (21939 SOUTHWEST FWY, RICHMOND, TX 77469, (281) 232-7180) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084656April 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V403000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES MERCEDES IN NEWPORT BEACH, CALIFORNIA) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084681April 11, 2018
AIR BAGS
MY SAFETY RECALL IS STILL NOT DONE YET OR IS NOT BEING DONE IN A TIMELY MANNER AND IT'S A DANGER TO ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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