Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11156701December 7, 2018
AIR BAGS
TAKATA RECALL I'VE HAD THIS RECALL ON THE CAR EVER SINCE I'VE PURCHASED IT AND I DON'T HAVE A PIECE OF MIND DRIVING OR HAVING MY PASSENGER RIDE IN MY CAR WITH ME. THERE SEEMS TO NOT BE A SOLUTION TO GET THIS FIXED AT THE DEALERSHIP. THIS IS A VERY DANGEROUS RECALL AND I NEED TO KNOW WHAT I CAN DO TO EXPEDITE THE PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155896December 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERGLUND LUXURY AUTO (2643 LAKESIDE DRIVE, LYNCHBURG, VA 24501, 888-248-0193) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155903December 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICES IN JANUARY OF 2016. THE DEALER (CROWN EUROCARS, 8302 US HWY 19 N, PINELLAS PARK, FL 33781) STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153992November 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SACRAMENTO (1810 HOWE AVE, SACRAMENTO, CA 95825, (888) 479-0451) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154005November 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE AND WOULD ARRIVE BY DECEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153545November 24, 2018
AIR BAGS, SEAT BELTS
A MESSAGE APPEARS WITH SEATBELT AND AIR BAG FRONT LEFT MALFUNCTION SERVICE REQUIRED DEALER SAID THERE IS A SENSOR IN SEATBELT TREGERRING THIS MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153305November 23, 2018
AIR BAGS
"TAKATA RECALL". REFERENCE # 11140309. CURRENT INFO ON REPORT INCORRECT. PLEASE UPDATE WITH BELOW. RECALL NUMBER 16V363 AND 16V081. I PURCHASED MY PRE-OWNED GLK350 ON DEC 24 2016. THE DEALER ALM OF DULUTH DID NOT INFORM ME OF AN OPEN RECALL. I RECEIVED A RECALL NOTIFICATION FROM MB DEC 2017 STATING PARTS WOULD BE AVAILABLE MARCH 30, 2018. ON MARCH 2018, ANOTHER NOTICE STATED IT'S DELAYED UNTIL JUNE 30, 2018. AS OF TODAY, STILL NO NOTIFICATIONS AS TO WHEN THE AIRBAGS WILL BE REPLACED. THIS VEHICLE IS A DAILY DRIVER. OCT 2018, I WENT TO MB OF ATHENS AND ASKED ABOUT THE TAKATA RECALL. THE SERVICE MGR SAID THEY WERE REPLACING AIRBAGS ON 2009 C-CLASS. MB HEADQUARTERS SAID THIS IS INCORRECT AND THAT MB VEHICLES DO NOT REQUIRE THE REPLACEMENT BECAUSE NO MB VEHICLES HAVE BEEN INVOLVED IN A TAKATA RELATED INCIDENT. A WSBTV INVESTIGATION REPORTED FROM TAKATA THAT HIGH HUMIDITY INCREASES THE LIKELIHOOD OF PREMATURE RUPTURES. THIS GLK350 WAS ORIGINALLY PURCHASED IN MIAMI AND RESOLD IN ATLANTA. MY GLK IS A DAILY DRIVER AND THIS IS UNACCEPTABLE FROM MB!! MB IS PLAYING RUSSIAN ROULETTE WITH OUR LIVES. THE ONLY NOTICE I WANT FROM NHTSA IS A DATE WHEN MY AIRBAGS (DRIVER & PASSENGER) WILL BE REPLACED. IF NHTSA CANNOT 'FINE' MB FOR THEIR DIRECT DENIAL, THEN I'M FILING A CLASS ACTION LAWSUIT !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152473November 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RBM OF ALPHARETTA (345 MCFARLAND PKWY, ALPHARETTA, GA 30004, (678) 637-2333) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152482November 19, 2018
FUEL/PROPULSION SYSTEM
STARTING SMELLING FUEL ON LEFT REAR OF CAR FOUND OUT IT WAS THE LEFT FUEL SENDING UNIT CRACKED AND LEAKING NEXT TO THE FUEL LINE NIPPLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152042November 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED FOR HIS SAFETY AFTER RECEIVING AN UPDATE LETTER IN THE MAIL IN JANUARY OF 2018, INDICATING THAT THE PARTS WERE STILL NOT AVAILABLE. THE CONTACT CALLED THE MANUFACTURER, BUT DID NOT SPEAK WITH A REPRESENTATIVE DUE TO THE LONG WAIT TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152053November 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER, BUT NO ONE ANSWERED THE PHONE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGN NUMBERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151761November 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF AUGUSTA AT 706-860-1111 (LOCATED AT 3061 WASHINGTON RD, AUGUSTA, GA 30907) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH CAMPAIGN NUMBERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151621November 14, 2018
AIR BAGS, SEATS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
PASSENGER SEAT SENSOR MALFUNCTION AT 43K MILES CAUSING AIRBAG MALFUNCTION LIGHT COMES UP OR SENSING A PASSENGER WHILE NO ONE IS SITTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150728November 10, 2018
SERVICE BRAKES
THE PARKING BRAKE FAILS TO RELEASE IN COLD WEATHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149651November 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V430000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF NORTHWEST ARKANSAS, 2400 SE MOBERLY LN, BENTONVILLE, AR 72712, 479-286-3010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PARTS WOULD BE AVAILABLE NEXT YEAR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149661November 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ALBUQUERQUE AT 505-821-4000 (LOCATED AT 8920 PAN AMERICAN FWY NE, ALBUQUERQUE, NM 87113) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149548November 5, 2018
AIR BAGS
TAKATA AIRBAGS, PRIORITY GROUP 6: I BELIEVE MERCEDES BENZ IS DRAGGING ITS FEET IN MAKING THESE REPAIRS. I HAVE RECEIVED SEVERAL LETTERS DATING BACK TO 2017. EACH ONE PROVIDES A DATE WHEN THE PARTS WILL BE AVAILABLE AND THE DATES COME AND GO. THE LAST DATE PROVIDED WAS TO BE SEPTEMBER 30, 2018. WHEN I CALLED MB TODAY, THEY TOLD ME THE DATE HAS BEEN POSTPONED UNTIL SEPTEMBER OF 2019! THAT IS ONE YEAR AWAY. THEY NEED TO STEP UP AND COMPLETE THESE REPLACEMENT AIRBAGS FOR THE SAFETY OF THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144891November 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SOUTH ORLANDO AT (888) 398-3936 (LOCATED AT 4301 MILLENIA BLVD, ORLANDO, FL 32839) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144195October 30, 2018
FUEL/PROPULSION SYSTEM
AFTER FILLING UP THE TANK THE CAR SMELLS AND LEAKS GAS. HOWEVER, THE LEAKS STOPS AFTER FEW HOURS. I TOOK IT TO AN INDEPENDENT MERCEDES REPAIR SHOP, THEY TOLD ME THEY NEED TO CHANGE A UNIT AND THIS IS A COMMON ISSUE FOR MERCEDES. AFTER SPENDING $450, THE PROBLEM CAME BACK A MONTH LATER. NOW, THEY ARE SAYING, I NEED TO CHANGE ANOTHER FUEL UNIT WHICH WILL COST ME AN ADDITION $650!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142353October 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO FLETCHER JONES MOTORCARS (LOCATED AT 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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