Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11278271November 5, 2019
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350 WAGON. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 35 MPH, THE DRIVER'S SIDE HEATED SEAT CAUGHT FIRE. THE DRIVER SUSTAINED A MINOR BURN, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) WHERE IT WAS DIAGNOSED THAT THE WIRE TO THE SEAT WARMER ELEMENT FRACTURED AND CAUSED AN ELECTRICAL SHORT. THE SEAT WAS NOT REPLACED. THE CONTACT STATED THAT THE DEALER WAS AWAITING A RESPONSE AS TO WHETHER OR NOT THE SEAT WOULD BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,160.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11278324November 5, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E55. THE CONTACT STATED THAT THERE WERE FUEL FUMES INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WALTER'S MERCEDES-BENZ OF RIVERSIDE (951-441-6182, LOCATED AT 3213 ADAMS ST, RIVERSIDE, CA 92504) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP LEAKED FUEL. THE TECHNICIAN STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUPPORTED THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 151,877.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277259October 31, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. THE CONTACT NOTICED AN ABNORMAL ODOR OF FUEL INSIDE THE VEHICLE AFTER FILLING THE TANK WITH FUEL. ALSO, THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF BAKERSFIELD (5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 536-5588) WHERE IT WAS DETERMINED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271534October 28, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). AFTER CONTACTING MERCEDES-BENZ OF GEORGETOWN (7401 S I-35, GEORGETOWN, TX) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270670October 24, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES SPONTANEOUSLY ENGAGED, THE VEHICLE STOPPED, AND THE EMERGENCY BRAKE INDICATOR ILLUMINATED AND BEEPED. THE VEHICLE WAS TAKEN TO LOKEY MOTOR COMPANY (19820 US HWY 19 N, CLEARWATER, FL 33764, (727) 362-6657) WHERE IT WAS DIAGNOSED THAT THE RADAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270155October 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND MERCEDES BENZ OF FT. PIERCE (4500 S US-1, FORT PIERCE, FL 34982, (772) 617-0819) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269007October 16, 2019
AIR BAGS
I HAVE BEEN RECEIVING RECALL NOTICES FOR OVER A YEAR AND THE DEALER MAKES AN APPOINTMENT AND THEN CANCELS THE APPOINTMENT. THEY HAVE NEVER RETURNED MY CALLS REGARDING THIS RECALL EXCEPT TO CANCEL THE APPOINTMENTS I HAVE HAD MY OTHER RECALLED VEHICLE REPAIRED ALMOST A YEAR AGO. WHEN CAN I GET MY VEHICLE REPAIRED? THE DEALER IS MERCEDES-BENZ OF STEVENS CREEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268682October 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONSUMER OWNS A 2011 MERCEDES-BENZ E550. THE CONSUMER STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING ASTORG AUTO OF CHARLESTON (5 DUDLEY FARMS LN, CHARLESTON, WEST VA), THE CONSUMER WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONSUMER HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER HAS STATED THAT VEHICLE WAS REPAIRED.*AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268705October 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ E400A. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616, (919) 573-5050) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267978October 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267370October 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NAPERVILLE (1569 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 537-0312) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267229October 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER (LOCATED AT 8545 LEESBURG PIKE, VIENNA, VA 22182, 571-322-8695) AND WAS INFORMED THAT THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267113October 8, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 MERCEDES E-350. WHILE DRIVING 60 MPH, THE VEHICLE MADE AN ABNORMAL BUMPING NOISE COMING FROM THE ENGINE WITHOUT WARNING. THERE WERE NO VISIBLE LEAKS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PEMBROKE PINES (14199 PINES BOULEVARD, PEMBROKE PINES, FL 33027, (954) 644-5035) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: [XXX] THE MANUFACTURER STATED THAT THEY WOULD LOOK INTO THE FAILURE. THE FAILURE MILEAGE WAS 85,000.*DT *TP 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266059October 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350C. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). RALLYE MOTORS (1600 NORTHERN BLVD, ROSLYN, NY) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONTACT STATED THAT ITS 4 - 5 YEARS THE RECALL AND CONTINUED DRIVING WITH IT SHOULD NOT HAVE BEEN ALOWED *BF *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266086October 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. GURLEY LEEP MOTORWERKS (4004 NORTH GRAPE RD, MISHAWAKA, IN 46545) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266099October 4, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF NASHVILLE (630 BAKERS BRIDGE AVE, FRANKLIN, TN 37067, (800) 770-5582) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER FROM ATLANTA CALLED THE CONTACT AND INFORMED HIM THAT HE WAS NOT SUPPOSED TO RECEIVE THE RECALL NOTIFICATION BECAUSE IT WAS A MISTAKE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR CONSUMER STATED THE MATTER HAS BEEN SUCCESSFULLY RESOLVED. NO FURTHER ACTION IS REQUIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265343October 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF FORT MYERS (15461 S TAMIAMI TRAIL, FORT MYERS, FL 33908, (800) 351-7403) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WOULD BECOME AVAILABLE IN 2021. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258984September 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. ATLANTA CLASSIC CARS (1705 BOGGS RD NW, DULUTH, GA 30096, (770) 279-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259037September 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT BECAME AWARE OF THE RECALL IN 2016. THE CONTACT SPOKE WITH FIELDS MOTORCARS MERCEDES-BENZ (4141 NORTH FLORIDA AVENUE, LAKELAND FL, 33805, (863) 688-8111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258496September 27, 2019
AIR BAGS
I HAD A MERCEDES ML350. THERE WAS A SAFETY RECALL ON THAT VEHICLE. I WENT TO THE DEALERSHIP AND THE SALESMAN TOLD ME THAT THE E400 DID NOT HAVE THE SAME AIRBAGS IN THE CAR AND THAT IT WOULD BE SAFE. I PURCHASED THE NEW VEHICLE AND THOUGHT I WAS SAFE. NOW I HAVE HAD A RECALL FOR THE AIRBAGS AND I DO NOT FEEL SAFE. THERE IS NOT A "FIX" FOR MY VEHICLE AT THIS TIME. I DO NOT FEEL SAFE. THAT IS WHY I BOUGHT A NEW VEHICLE. I AM IN THE SAME SITUATION THAT I WAS IN BEFORE THE PURCHASE. THE LETTER CAME OUT IN MARCH AND I SPOKE TO THE SERVICE DEPARTMENT AND THEY SAID THAT THEY SHOULD BE GETTING NEW AIRBAGS SOON. THIS IS NOW SEPTEMBER, AND STILL NOTHING CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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