Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11297745January 7, 2020
SEAT BELTS
I HAVE ISSUES WITH MY SEATBELT AND THE CAR IS NOTIFYING ME THAT SOMETHING IS WRONG WITH IT, AND WHEN I CALL MERCEDES BENZ, THERE IS NOBODY HELPING ME. I CALLED THE DEALERSHIP AND THEY WERE DISMISSIVE TO MY COMPLAINT AND TOLD ME THAT THEY HAD NO PARTS TO FIX THE DEFECTIVE SEATBELT. I THEN CALLED MERCEDES BENZ CORPORATE OFFICE, AND I ASKED IF MY CAR WAS SAFE TO DRIVE AND THE YOUNG LADY WOULD NOT ANSWER ME, AND I RESTATED THE QUESTION AND SAID " ARE YOU SAYING MY CAR IS SAFE TO DRIVE?' AND SHE SAID, "NO, I AM NOT TELLING YOU THAT THE CAR IS SAFE TO DRIVE." SO, WHICH IS IT? I HAVE FAULTY SEATBELT AND THEY HAVE NO PARTS TO FIX IT. WHICH SEATBELT IS IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297464January 6, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FORT WAYNE (LOCATED AT 7227 W JEFFERSON BLVD #6279, FORT WAYNE, IN 46804, (260) 488-7529) WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297187January 5, 2020
FUEL/PROPULSION SYSTEM
WHEN STARTING THE CAR, IN THE FIRST 20 MINUETS THE CAR HAS A VERY STRONG FUEL ODOR IN THE CABIN CAUSING DIFFICULTY BREATHING AND EYE IRRITATION, I NEED TO LEAVE THE CAR RUNNING FOR 20 MINUTES WITH THE WINDOWS OPEN BEFORE I CAN GET IN AND DRIVE, I WENT TO THE DEALER AND WAS DISMISSED AS IF EVERYTHING IS GOOD, I DON'T KNOW WHAT TO DO NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296816January 3, 2020
SERVICE BRAKES
GOING THRU INTERSECTION AT FLANDERS RD AND MONTAUK HIGHWAY IN HAMPTON BAYS NY AT 15-20 MPH THE CAR WITHOUT ANY WARNING CAME TO A COMPLETE STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296827January 3, 2020
AIR BAGS
BEEN OVER A YEAR WAITING FOR THIS AIR BAG RECALL TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296995January 3, 2020
SERVICE BRAKES
RECEIVED CODE C2131 PRESSURE RESERVOIR FAULTY...SAFETY BRAKE ISSUE IS IT COVERED UNDER WARRANTY? AFRAID I MAY HURT SOMEONE IF BRAKES FAIL..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292073December 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED PRIME MOTOR CARS AT 207-510-2250 (LOCATED AT 137 US ROUTE 1, SCARBOROUGH, ME 04074) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292089December 30, 2019
SEATS
DRIVERS SEAT CUSHION THREADS TORN AT CENTER SEAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292144December 30, 2019
UNKNOWN OR OTHER
MERCEDES BENZ KNOWS THAT THEIR CAR DOOR PANELING HAS A DEFECTIVE PROBLEM AND WILL FALL OFF. THEY ARE IGNORING MY CONCERN AND REFUSE TO PAY FOR IT. I LAST WEEK I CALLED 800-367-6372 AND SPOKE WITH A LIVE MB REPRESENTATIVE VIA THE PHONE REGARDING CASE NUMBER: 2-2940129122. TODAY, 12/30/2019, CUSTOMER ADVOCATE MANAGER, DARRELL WITH NO LAST NAME CALLED ME FROM PHONE 800-367-6372 EXT 4632 AND ADVISED THAT HE COULD NOT ASSIST. EXECUTIVE REFERRAL MANAGER: SERVICE MANAGER CASE NUMBER: 2-2940129122 PHONE: 800-367-6372 EXT 4632 I AM VERY CONCERNED AS BOTH OF THE DOORS ON MY COUPE ARE HAVING THE TRIM TO COME OFF OF THE CAR. THIS IS A KNOWN DEFECT WITH THE CAR DOOR PANEL CLIPS. DARREL ADMITTED THAT HE IS AWARE OF THE ISSUE, BUT LACKED THE AUTHORITY DO ANYTHING ABOUT THE ISSUE. I REALIZE THAT THE CAR IS NO LONGER UNDER WARRANTY, BUT THIS IS HORRIBLE. I HAVE SEEN TWO OTHER CARS AT MY DEALERSHIP WITH THE SAME TROUBLE AND GETTING THEIR PANELS REPAIRED. I SPOKE WITH THE RBM OF ALPHARETTA MANAGER, CRAIG AND THE SERVICE REPRESENTATIVE TOBIAS AND THEY ADVISED THAT THE REPAIR WOULD BE AROUND $1,020 PER DOOR. (EACH DOOR HAS TWO PIECES OF TRIM - 207-720-22-22-2A02 FOR THE LARGER TRIM AT THE COST OF $350.45 AND THE SAME FOR THE LABOR. THEN THE SMALLER PIECE OF TRIM UNDER PART NUMBER 207-720-20-22-64-2A04 AT THE COST OF $135.15 AN D THE LABOR WOULD BE AN ADDITIONAL $135.15. SO THE PASSENDER DOOR WOULD COST $971.20 PLUS TAX OR $1039.18 FOR EACH DOOR. FOR THE TOTAL REPAIR FOR THE TRIM ON BOTH DOORS EQUALING $2,078.36. WE HAVE PURCHASED AND CURRENTLY OWN AND MAINTAINED TWO MERCEDES BENZ. ON 12/30/2019 I RECEIVED A CALL FROM THE MERCEDES BENZ CUSTOMER ADVOVATE REPRESENTATIVE DARRELL (NO LAST NAME) AND HE ADVISED THAT HE IS AWARE OF OTHER CARS WITH THIS SAME TROUBLE. DARRELL ADVISED THAT HE CAN BE REACHED AT PHONE 800-367-6372 EXTENSION: 4632
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291831December 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
WHILE DRIVING ON US 50 MY THE SBC FAILED WHILE DRIVING 60MPH I HAD NO BRAKES THE INDICATORS TOLD ME TO TURN THE VEHICLE OFF AND TO DEPRESS BRAKES FULLY. THAT'S HARD TO DO WHN UR GOING 60MPH... SO I HAD TO LET THE VEHICLE DRIFT UNTIL IT CAME TO A STOP ON THE SIDE OF THE HIGHWAY... PLEASE GET MB TO CORRECT THIS PROBLEM BEFORE SOMEONE LOSES THEIR LIFE... AFTER THIS INCIDENT MY CHECK ENGINE LIGHT CAME ON HAD THE VEHICLE DIAGNOSED THE INDEPENDENT MECHANIC SAID AS A RESULT OF THE ENGINE REVVING SO HIGH WHEN THE BREAKS FAILED I GOT TROUBLE CODES P0016 AND P0017.. RELATED TO THE BALANCE SHAFT... THE VEHICLE HAS NOT BEEN SERVICED... BASED ON THE PRICE I WAS QUOTED IN ORDER TO REPAIR THE VEHICLE I WAS TOLD IT WILL COST BETWEEN 4 TO $5.000 USD FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291841December 29, 2019
STEERING
THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN (TILT FEATURE) HAS BECOMES INOPERABLE (THE TELESCOPIC ADJUSTMENT FEATURE STILL WORKS). THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS FIRST NOTICED UPON STARTING THE CAR AT WORK THAT THE STEERING WHEEL REMAINED IN THE UP POSITION (ENTRY/EXIT). THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM THAT IMPACTS MULTIPLE MODELS AND MODEL YEARS. MY FRIEND'S 2013 C250 ALSO HAD THIS PROBLEM, BUT WAS REPAIRED UNDER A RECALL / TSB. THE BROKEN PART IS INEXPENSIVE, BUT THE LABOR REQUIRES REMOVAL OF THE LOWER DRIVER'S DASH COMPONENTS, WHICH CAN BE COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291847December 29, 2019
AIR BAGS
A LETTER FROM THE MANUFACTURER (MERCEDES-BENZ USA) WAS RECEIVED 2/5/19, ADVISING OF A RECALL CONCERNING THE PASSENGER-SIDE AIRBAG MODULE FOR MY 2016 E400 COUPE (MBUSA RECALL #2019010001). AS OF 12/19/19, THE MANUFACTURER STILL HAS NOT MADE THE NECESSARY REMEDY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291675December 27, 2019
UNKNOWN OR OTHER
FOR THE PAST MONTH WE HAVE A LAT OF RAIN DURING THE RAIN INSIDE THE CAR ON DRIVER SIDE UP TO 3 INCH OF WATER AND STAY LIKE THAT FOR SEVERAL DAYS 3 WEEKS A GO WE WENT TO BEVERLY HILLS MBZ DEALERSHIP FOR OIL SERVICE AND WE SHOW THAT PROBLEM TO THE ADVISOR HI SAD ITS NOTHING WRONG AND IF WE WONT TO CLEAN THAT IT WILL COST US $150.00 I SAY NO ON THE 24 CRISTMAS EVE WAS RAIN AND THE CAR DIE SO I CALL THE DEALIRSHIP FOR THAT AND THEY SAND A TOW TRUCK WHEN THE TOW TRUCK CAME HI TOLD ME THAT FOR THE LAST WEEK HI TOW 3 CARS WITH SAME PROBLEM AND THE CAR CONSIDURE TO BE A TOTAL LOST BECAUSE ALL THE COMPUTERS GOT SHORTAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291457December 27, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
UPON EXITING MY VEHICKE., I NOTICED A STRONG BURNING SMELL BUT COULD NOT PINPOINT IT. OVER THE NEXT COUPLE OF DAYS THE SMELL PERSISTED AND MY DASHBOARD WARNING SYSTEM ALERTED ME THAT MY TAIL LIGHTS WERE NOT WORKING. THE MESSAGES WERE ALTERNATING BETWEEN REAR LEFT TAIL LIGHTS, REAR RIGHT BRAKE AND TAIL LIGHTS, THE TURN SIGNALS, ETC. IT WAS JUST CHANGING ALL THE TIME. I TOOK IT IN TO THE MERCEDES DEALER AND THEY SAID I NEEDED AN ENTIRE TAIL LIGHT ASSEMBLY AND THEN TOLD ME THEY DIDN'T KNOW. AS IF NOW I HAVE ANOTHER APPOINTMENT FOR 7 JAN 2920.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290820December 23, 2019
AIR BAGS, SEAT BELTS
HIT ON DRIVER'S SIDE DOOR AREA. PRESALE FAILED TO OPERATE. SEAT BELTS DID NOT RESTRAIN DRIVER OR PASSENGER. AIR BAGS DID NOT TRIGGER. DRIVER HIT STEERING WHEEL AND WAS INJURED. ENTERING INTERSECTION OF N. DRUID HILLS RD AND CLAIRMONT RD, ATLANTA, GA. MY VEHICLE WAS AT VERY LOW SPEED. OTHER VEHICLE WAS TRAVELING AT UNKNOWN SPEED. (SPEED LIMIT WAS 45 MPH.*DT AGENCY CASE NUMBER (XXX) INSURANCE POLICY (XXXXXX) DRIVER'S NUMBER (XXX) TAG NUMBER (XXXXXX) VIN (XXXXXX) DOB (XXXXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11289787December 18, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY COLLISION PREVENTION MADE MY 2016 MERCEDES BENZ E400 SLAM ON THE BREAKS WITH NO CARS AROUND OTHER THEN THE CAR PARKED TO THE SIDE OF THE ROAD AND THE CARS BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289893December 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350A. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL DATE WAS CHANGED BY THE MANUFACTURER FROM JANUARY 10, 2016 TO JANUARY 10, 2018 AFTER SHE CALLED ABOUT THE RECALL. THE CONTACT CALLED TWO DEALERS, INCLUDING MERCEDES-BENZ OF HOUSTON NORTH AT 281-305-8970 (LOCATED AT 17510 I-45 NORTH FREEWAY, HOUSTON, TX 77090) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289723December 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC DIAGNOSED THAT THE VEHICLE LEAKED FUEL FROM THE TOP OF THE FUEL FILTER INTO THE BACK SEAT OF THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF ONTARIO AT 909-212-8400 (LOCATED AT 3787 E GUASTI RD, ONTARIO, CA 91761), BUT DID NOT RECEIVE A RETURN CALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289093December 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE SHUT OFF WHILE I WAS DRIVING ON A MAIN STREET. TWO MINUTES LATER I COULD START IT. THEN NEXT DAY I COULD SO I TOOK IT TO A TRUSTED MECHANIC AND WAS INFORMED ABOUT RECALL. IT HASN'T STARTED SINCE. THE MECHANIC ISN'T CERTAIN ABOUT EXACTLY THE PROBLEM BUT SAID THERE WAS SOME MISFIRES ON SENSORS. UNKNOWN EXACTLY WHAT'S WRONG. I DID GET A LETTER IN THE MAIL ABOUT A RECALL OFFERED TO ME IF SIMILAR CONDITIONS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288682December 12, 2019
SEAT BELTS
IT'S BEEN OVER A MONTH AND I USE MY CAR FOR UBER. UBER WON'T LET ME WORK UNLESS MERCEDES FIX THIS ISSUE. I'M SHORT ON MONEY AND THERE'S NOTHING I CAN DO AND I'M STILL MAKING PAYMENTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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