Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11288484December 11, 2019
FUEL/PROPULSION SYSTEM
MY MBZ E350 IS LEAKING FUEL. VERY STRONG SMELL BOTH FROM INSIDE AND OUTSIDE. I BELIEVE THIS IS EXTREMELY DANGEROUS TO THE DRIVER AND OR PASSENGER IN MY CAR. ALSO, WHEN GAS TANK GETS FILLED UP, MY E350 ENGINE WILL START BUT IT WILL DIE WITHIN 5 TO 7 SECONDS. I'VE CONTACTED MBZ USA TO INQUIRE ABOUT THE ISSUE, I WAS INFORMED THAT THERE'S NO EXTENDED WARRANTY AVAILABLE TO ADDRESS THE ISSUE. BUT I'VE COUPLE OF DOCUMENTS RELATED TO SAME ISSUE IN WHICH MBZ STATED THAT THEY'RE EXTEND THE WARRANTY TO FUEL COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288437December 11, 2019
SERVICE BRAKES
WHEN DRIVING THE VEHICLE AND ERROR CODE SAYS DEPRESSED BRAKE PRESSURE ESP AND BRAKES GO OUT CALL DEALERSHIP THEY SAID THERE IS RECORD OF IT BEING FIXED IN 2005 BUT IT STILL DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288446December 11, 2019
AIR BAGS
A RECALL FOR AIR BAGS WAS INITIATED IN 2017. IT IS ALMOST 2020. WHY IS IT NOT FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288011December 9, 2019
AIR BAGS, SUSPENSION
FAULTY FRONT AIR SUSPENSION LEAKS AIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287066December 5, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286778December 4, 2019
ENGINE, FUEL/PROPULSION SYSTEM
REGARDLESS OF VEHICLE MOVEMENT GAS LEAK FROM FUEL TANK LOCATED UNDER BACK SEAT ABOVE EXHAUST SYSTEM. CONSTANT GAS SMELL, AND FUEL GAUGE ALWAYS JUMPING UP AND DOWN AGAIN REGARDLESS OF MOTION. CHECK ENGINE LIGHTS INDICATE FAULTY COOLANT TEMPERATURE SENSOR, AND FAULTY FUEL LEVEL SENSOR. DEALERSHIP IS REFUSING TO COVER TANK ASSEMBLY REPLACEMENT UNDER PZEV WARRANTY OF 15YRS / 150,000 MILES IN STATE OF CALIFORNIA. VEHICLE IS 2006, WITH 109K MILES. DOCUMENTATION OF TROUBLE CODES NOT AVAILABLE AT TIME OF REPORTING, BUT CAN BE PROVIDED UPON FUTURE REQUEST. FUEL RUNS DOWN THE SIDE OF THE TANK NARROWLY MISSING THE EXHAUST, POTENTIAL FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286792December 4, 2019
AIR BAGS
I AM WAITING TO BUY THIS CAR BUT DO NOT WANT TO BUY UNTIL THE AIRBAGS ARE FIXED. THE CAR HAS REMAINED ON RECALL OF AIRBAGS SINCE JAN. 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287011December 4, 2019
STEERING
POWER STEERING MALFUNCTION (CANNOT TURN BUT THE POWER WAS STILL ON. THE SCREEN IN FRONT OF DRIVER'S SEAT ALSO SHOWED THE MESSAGE.) SUDDENLY HAPPENED IN A SECOND WHEN I DROVE IN A LOW SPEED (AROUND 25-30). I WAS VERY VERY LUCKY ENOUGH TO SLIDE MY CAR SLOWLY BY THE CURB SINCE THE TRAFFIC WAS NOT HEAVY. I GOT MY CAR TOWED TO THE DEALER WHICH I JUST FINISHED MY YEARLY MAINTENANCE 10 DAYS AGO. THEY FOUND MY CAR'S COMPUTER HAD A BUG. THEY RE-PROGRAMMED MY CAR'S COMPUTER IN THE NEXT DAY. THE PROBLEM HAS SOLVED SO FAR. THIS HAD HAPPENED ABOUT 2 WEEKS AGO. I GOOGLED TO FIND THIS PROBLEM SEEMS HAPPENED A FEW TIMES BEFORE BUT NO RECALL. I DID THE MAINTENANCE WITH THE DEALER EVERY YEAR. DUE TO THE DEFECT AND DEALER'S NEGLIGENCE, MY LIFE HAD SERIOUSLY THREATENED BY THIS CRITICAL SITUATION. I WOULD URGE YOU TO INVESTIGATE THE SEVERITY FOR THIS CASE TO AVOID OTHER ACCIDENTS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286681December 3, 2019
FUEL/PROPULSION SYSTEM
MY 2006 MERCEDES BENZ E350 HAS A STRONG ODOR OF GASOLINE, PARTICULARLY STRONG AFTER FILLING THE TANK. MY UNDERSTANDING IS THAT THERE WAS A NHTSA INVESTIGATION INTO THIS PROBLEM IN THE PAST AND THE MANUFACTURER AGREED TO EXTEND THE WARRANTY TO REPAIR THE PROBLEM WHICH RESULTED IN NHTSA CLOSING THE PROBE. I CONTACTED MY LOCAL DEALERSHIP REGARDING THIS PROBLEM AND THEY INDICATED THAT THE WARRANTY IS NOT EXTENDED. THIS IMPLIES THAT THE MANUFACTURER IS NOT COMPLYING WITH THEIR AGREEMENT OR THE PROBE SHOULD BE REOPENED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286389December 2, 2019
FUEL/PROPULSION SYSTEM
I CAN SMELL GAS FUMES AND MY FUEL PUMP FAILED IN MY 2007 MERCEDES E350. WHILE MERCEDES EXTENDED THE WARRANTY ON THE FUEL TANK / PUMPS FOR THE E SERIES, NON-PZEV, I HAVE BEEN ADVISED THAT MY CAR HAS PZEV EMISSIONS AND I AM NOT COVERED. THE NON-PZEV CARS RECEIVED A 15 YEAR EXTENDED WARRANTY WITH UNLIMITED MILEAGE. THE PZEV CARS HAVE MILEAGE CAPPED AT 150K. THE RESOLUTION MERCEDES PROVIDED TO THE NHTSA WAS MISLEADING SINCE THEY DID NOT PROVIDE A RESOLUTION FOR ALL OF THE CARS WITH FUEL TANK / PUMP ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282585November 27, 2019
FUEL/PROPULSION SYSTEM
FUEL ODOR AFTER REFUELING TO FULL TANK, GAS ODOR ONLY WHEN OUTSIDE OF CAR. NO GAS ODOR AFTER FUEL LEVEL HAS DROPPED ABOUT 1/8TH (7/8TH STILL IN TANK). CAN VISSIBLY SEE FUEL ON OUTSIDE OF GAS TANK (WET AND STRONG GAS ODOR) WHEN LOOKING AT FUEL TANK VIA REAR PASSENGER WHEEL WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282653November 27, 2019
SERVICE BRAKES
WHILE I WAS DRIVING ON A BUSY STREET A RED PROMPT OF BRAKING SYSTEM FAIL DECREASE PRESSURE ESP GOES ON AND I HAVE TO PUSH BRAKES ALL THE WAY DOWN AND USE EMERGENCY BRAKING SYSTEM TO STOP! DASH SAYS SERVICE BRAKES. BRAKES WERE CHANGED AS WELL AS SENSORS AND NEW AUXILIARY BATTERY WHICH IS VERY DANGEROUS IF AUXILIARY BATTERY GOES OUT BRAKING SYSTEM FAILS AND CAR IS HARD TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282213November 25, 2019
FUEL/PROPULSION SYSTEM
WHAT SHOULD HAVE BEEN A CLASSIFIED AS A TOTAL RECALL TURNED INTO AN EXTENDED WARRANTY, AND AS A RESULT I HAVE LOST $1700. AFTER A BATTLE WITH THE NHTSA, BACK IN 2015 MERCEDES SETTLED TO DO A RETROACTIVE EXTENDED WARRANTY ON CERTAIN 2003-2011 VEHICLES DUE TO HOW MANY PROBLEMS AND SAFETY CONCERNS THERE WERE WITH THE FUEL SYSTEM. UNKNOWN TO ME, NOT RECEIVING ANY LETTERS ABOUT THE ISSUE SINCE PURCHASE, MY CAR WAS OUT OF THE WARRANTY PERIOD BY 3 MONTHS WHEN I GOT A CHECK ENGINE LIGHT. I HAD THE CHECK ENGINE LIGHT READ BY A REPUTABLE GAS-STATION SHOP, AND THEY FOUND AN EVAP LEAK. THIS WAS NO NORMAL HOSE LEAK/GAS CAP OPEN EVAP LEAK. THEY ENDED UP FINDING A MASSIVE LEAK AT THE TOP FUEL PUMP! THERE WAS ACTUALLY DARK PLASTIC/SIGNS OF HIGH-HEAT INSIDE THE GAS TANK (ON THE PUMP). FIRE HAZARD?!? I HAD THE CAR TOWED TO MERCEDES OF WILMINGTON FOR A SECOND EVALUATION BECAUSE IT WAS A TIME BOMB. I WAS QUOTED $2100 TO FIX THE ISSUE FOR A NEW FUEL PUMP AND FUEL SENDER. I FOUGHT WITH MBUSA TO GET IT COVERED FOR TWO WEEKS, BUT MY CAR, AFTER 15 YEARS, WAS OUT OF THE WARRANTY PERIOD! THEY WOULDNT EVEN DROP THE COST DOWN TO $2000 EVEN WHEN I ASKED FOR SOME SORT OF GOOD WILL IF I GOT THE WORK DONE. I NEEDED MY CAR SO I HAD THE CAR TAKEN TO THE MOST REPUTABLE PRIVATE BENZ SHOP IN DELAWARE - "EURO TECH". I PURCHASED AN FCPEURO FUEL PUMP KIT AND HAD THEM INSTALL IT FOR LESS THAN THE DEALER WANTED. THIS SHOULD BE A TOTAL RECALL AND PEOPLE ON THE BIGGEST MB-FAN WEBSITE, MBWORLD.COM, ARE STILL POSTING WEEK AFTER WEEK WITH FUEL PUMP HORRORS! THIS IS WELL DOCUMENTED ALREADY BY YOU GUYS. I AM ALSO SENDING THIS EMAIL TO MBUSA. IF I DON'T HEAR BACK FROM MBUSA I WILL BE SEEKING LEGAL ADVICE. I HAVE SPENT $100 AT SHOP #1, $100 AT THE MB DEALER TO TELL ME 'NO', $1050 IN PARTS, AND $450 IN LABOR, FOR SOMETHING THAT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282125November 25, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I STOPPED FOR A RED LIGHT, I SAW A POP UP ON THE DASHBOARD THAT READ 'BRAKE ASSIST DISENGAGED'. AT THAT POINT THE CAR SHUT ITSELF OFF. I TRIED TO RESTART WITH NO SUCCESS, IT WOULDN'T EVEN TRY TO TURN OVER. AFTER SITTING IN TRAFFIC FOR ABOUT THREE MINUTES UNABLE TO RESTART THE CAR, I JUST KEPT HITTING THE START / STOP BUTTON AND IT FINALLY TURNED OVER AND STARTED. I REPORTED THIS INCIDENT TO THE DEALERSHIP AND WAS TOLD THEY WOULD WORK ON THE CAR IF IT HAPPENED AGAIN! IF IT HAPPENS AGAIN IT COULD RESULT IN A MUCH WORSE OUTCOME. I WAS DEAD IN TOWN TRAFFIC, HEADING STRAIGHT THRU A RED LIGHT AFTER A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281929November 23, 2019
AIR BAGS
ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. THIS HAS BEEN GOING ON FOR A YEAR!!!! EVERY TIME I LOG IN TO SEE IF THE REMEDY IS AVAILABLE IT SAYS NO. THIS IS A DEATH RISK AND LAW SUIT WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281536November 21, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350C. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281658November 21, 2019
SUSPENSION
CAR WAS BOUGHT IN 2017 WITH 100,000 MILES,EVERYTHING LOOKS GOOD, NO SPECIAL ACTIVITY WITH THE CAR , NO LONG RIDES, JUST INSIDE THE CITY WHEN IT REACHED $120,000 MILES THE TWO REAR AIR SUSPENSION JUST BROKE DOWN FOR NO REASON, THEY HAVE BEEN REPLACED, NOW A YEAR AFTER THE 2 FRONT ONE JUST WENT DOWN FOR NO REASON, VERY BAD SURPRISES WHILE IN THE HIGHWAY FROM AIRPORT HOME THE CAR FELL DOWN THE RED LIGHT TO PULL OVER CAME UP AND IT WAS HARD TO STOP AT THE SIDE OF THE WAY, SINCE THE TIRES AND WHEELS COULDN'T TURN NO WHERE SINCE THE WHOLE FRONT OF THE CAR JUST FELL DOWN SO BAD, VERY DANGEROUS SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280703November 17, 2019
FUEL/PROPULSION SYSTEM
THE INSIDE CABIN OF MY 2009 MERCEDES BENZ E-350 CONSISTENTLY SMELLS LIKE GASOLINE. MY GARAGE ALWAYS SMELLS LIKE GASOLINE IS EMITTING FROM THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278895November 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED PARK PLACE MOTORCARS DALLAS AT 877-475-5033 (LOCATED AT 6113 LEMMON AVE, DALLAS, TX 75209) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED AIRBAGS WERE NOT REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278508November 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350A. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE ON JANUARY 18, 2019 REGARDING THE AIR BAGS. MERCEDES-BENZ OF GILBERT (3455 S GILBERT RD, GILBERT, AZ 85297, (480) 407-5800) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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