Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11321826April 21, 2020
ENGINE
I AM REPORTING A FINDING ON MY ENGINE (M276) THAT IS THE SAME RELATED TO OTHER MERCEDES ENGINE MODELS M272 AND M273. RECENTLY, I DISCOVERED OIL IN ALL FOUR (4) ENGINE CAMSHAFT SOLENOID (P/N 276-156-07-90) CONNECTORS AND THE WIRE HARNESS PLUG. THIS IS THE SAME PROBLEM AS DESCRIBED IN MERCEDES BENZ CAMPAIGN NO. 2012070002, DATED SEPTEMBER 2012. THERE SHOULD NOT BE ANY MIGRATION OF OIL BEYOND THE HOUSING OF THE CAMSHAFT SOLENOID. THIS IS A DESIGN DEFECT AND THE SAFETY CONCERN IS THAT IF LEFT UNCORRECTED CAN CAUSE STOPPAGE OF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321652April 20, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE AT A STOP LIGHT AND ATTEMPTING TO OPEN THE SUNROOF, ONE SIDE OF THE SUNROOF WITH A FRACTURED SEAL CAVED IN. THE CONTACT STATED THAT THE GLASS WAS NOT CRACKED. THE CONTACT PERFORMED A VIN SEARCH AND BECAME AWARE THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). NEW COUNTRY MERCEDES-BENZ LOCATED AT 1 WESTON ST, HARTFORD, CT 06120, 860-278-2000, WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321416April 17, 2020
FUEL/PROPULSION SYSTEM
I HAVE A 2008 MERCEDES E350 PZEV MODEL AND THE ISSUE I CAME ACROSS IS A MAJOR ONE. THESE MODELS IN PARTICULAR HAVE A BIG REPUTATION ON FAILING FUEL PUMPS, AND TO MAKE THINGS WORSE ON THE PZEV VERSIONS IT CAN NOT BE FIXED UNLESS THE WHOLE FUEL TANKED IS SWAPPED WITH A NEW ONE. THE FUEL PUMP IS LOCATED INSIDE THE GAS TANK AND ITS SEALED JUST SO THERE'S NO WAY OF FIXING THE ISSUE, ON THE OTHER HAND THE NON-PZEV MODELS HAVE A REPLACEABLE PUMP WHICH REDUCES THE WORK AND MONEY TO FIX THE ISSUE. MERCEDES HAS AN APPLIED EXTENDED FACTORY WARRANTY FOR THE MODEL W211 WHICH COVERS THIS ISSUE UNTIL 15YEARS / UNLIMITED MILES FOR NON-PZEV MODELS AND 15YEARS / 150K MILES FOR PZEV MODELS. I SEE THIS VERY WRONG BECAUSE THE PZEV MODELS ARE SUPER EXPENSIVE TO FIX AND MANY PEOPLE ARE OVER THE 150K MILE MARK. THIS TERM SHOULD HAVE BEEN APPLIED TO THE PZEV MODELS. I PURCHASED THIS VEHICLE FOR $3,200 BUT TO FIX THIS PROBLEM IT IS OVER THAN $3,500. I AM REQUESTING MERCEDES TO HELP ME ON THIS SITUATION AS THESE CARS ARE WELL KNOW TO FAIL IN THAT DEPARTMENT. AS IT STANDS THIS CAR IS UNSAFE TO DRIVE, IT RELEASES LOTS OF RAW GAS SMELL AND SOMETIMES IT WILL NOT START. I WANT MERCEDES TO TAKE FULL RESPONSIBILITY OF THIS MATTER BECAUSE THIS ISSUE COULD HAVE BEEN A COUPLE HUNDRED DOLLAR FIX IF THE DESIGN AFTER TANK WASN'T SO BAD. THERE ARE THOUSANDS OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE WITH THE PZEV MODELS AND MOST OF THEM ARE OVER THE 150K MILE LIMIT WHICH IS NOT ENOUGH CONSIDERING THE AGE OF THE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321451April 17, 2020
WHEELS
I BOUGHT THIS VEHICLE RECENTLY WITH 9,000 MILES IN. AFTER I TOOK THE VEHICLE HOME, I REALIZED THAT THE FRONT LEFT TIRE WAS SLOWLY LEAKING AIR. I TOOK IT TO A LOCAL TIRE SHOP AND ASK THEM TO REMOVE THE TIRE FROM THE VEHICLE AND PUT IT IN WATER BATH TO SEE WHERE IT WAS LEAKING AIR FROM BECAUSE I COULD NOT FIND A NAIL OR OTHER ROAD HAZARD ON THE TIRE. IT TURNS OUT THE ALLOY RIM OF THIS AMG E43 MERCEDES BENZ HAD A 1.5' LONG CRACK AT THE INSIDE LIP OF THE RIM AND IT WAS LEAKING AIR FROM THERE. I TOOK THE VEHICLE IMMEDIATELY TO THE DEALER AND I ASKED THEM TO REPLACE THIS RIM AT NO COST SINCE I JUST HAD PURCHASED THIS EXPENSIVE CAR. THEY TOLD ME THAT THEY WOULD NOT PAY FOR A NEW RIM BUT THAT THEY WOULD WELD IT AT NO COST AND IT WOULD BE AS GOOD AS NEW. I LET THEM WELD IT THEREFORE. TODAY, ON 4/17/2020 I TOOK THE CAR TO THE TIRE SHOP TO CHANGE THE FRONT TIRES BECAUSE THEY WERE WORN. THE FRONT TIRES WERE SHOT AT 16,000 MILES. WHEN THE TIRE SHOP PUT THE WELDED RIM ON THE BALANCE MACHINE AFTER INSTALLING THE NEW TIRE, THEY TOLD ME THAT THE RIM WAS BENT WHERE IT WAS WELDED. THE TIRE SHOP EXPLAINED THAT THIS RIM WAS UNSAFE TO DRIVE ON. I WENT BACK TO THE DEALER AND I ASKED THEM TO REPLACE THE RIM THAT THEY TOLD ME THAT THEY FIXED AND NOW FOUND TO BE BENT. THEY TOLD ME THAT 'THEY GET MANY MERCEDES RIMS THAT ARE CRACKED AND BENT' AND REFUSED TO REPLACE THE RIM. THE RIM IS UNSAFE TO DRIVE ON. IT WAS NOT DAMAGED BY A POTHOLE BUT IT CRACKED AT THE INSIDE LIP BECAUSE THESE RIMS ARE USED WITH STIFF LOW PROFILE RUN FLAT TIRES AND STIFF SUSPENSIONS AND ARE NOT DESIGNED TO TAKE THE LOADS THAT THEY ARE SUBJECTED TO UNDER NORMAL DRIVING CONDITIONS. I AM A PH.D. IN MECHANICAL / AEROSPACE ENGINEERING AND I ASSURE YOU THAT THESE RIMS ARE NOT STRUCTURALLY SOUND, ARE THEREFORE UNSAFE AND MUST BE RECALLED BECAUSE THE STRUCTURAL FAILURE OF THESE RIMS IS AN IMPORTANT SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321457April 17, 2020
WHEELS
I BOUGHT THIS 2018 VEHICLE WITH 9,000 MILES. I NOTICED AFTER COUPLE WEEKS THAT THE VEHICLE WAS LEAKING AIR FROM THE LEFT FRONT TIRE. AT THAT POINT THE CAR LESS THAN 10,000 MILES. I FOUND THAT THE VEHICLE FRONT LEFT ALLOY WHEEL HAD DEVELOPED A 1.5" LONG CRACK AT THE INSIDE LIP OF THE WHEEL AND IT WAS LEAKING AIR FROM THERE. I TOOK THE VEHICLE BACK TO THE DEALER AND ASKED THEM TO INSTALL A NEW RIM AT NO COST TO ME. THEY REFUSED TO DO THAT BUT THEY SAID THAT THEY WOULD REPAIR THE RIM (WELD IT) AND THAT IT WOULD BE AS GOOD AS NEW. TODAY, ON 04/17/2020 I TOOK THE CAR TO REPLACE THE TWO FRONT TIRES BECAUSE THEY WERE WORN AND NEEDED REPLACEMENT AT LESS THAN 16,000 MILES. WHEN THE TIRE SHOP TECHNICIAN PUT THE TIRE WITH THE REPAIRED RIM ON THE BALANCE MACHINE HE DISCOVERED THAT THIS ALLOY RIM WAS BENT OUT OF SHAPE AND WAS UNSAFE TO DRIVE ON. I AM A PH.D. IN MECHANICAL / AEROSPACE ENGINEERING AND GIVEN MY EXPERIENCE WITH THIS VEHICLE, I AM CONFIDENT THAT THE FRONT RIMS OF THIS VEHICLE ARE NOT STRUCTURALLY SOUND BECAUSE THEY CANNOT SUPPORT THE LOADS THEY ARE SUBJECTED TO UNDER NORMAL DRIVING CONDITIONS, THEY SLIGHTLY DEFORM AS A RESULT OF THE CORNERING LOADS THEY ARE SUBJECTED AND CRACK AT THE INSIDE LIP WHERE THE WHEEL HAS LESS STRUCTURAL SUPPORT. LARGER CORNERING LOADS ARE USUALLY APPLIED TO THE LEFT FRONT WHEEL AND THIS IS WHY MY LEFT FRONT WHEEL FAILED AT LESS THAN 10,000 MILES. THE LOADS APPLIED TO FRONT WHEELS ARE EXACERBATED BY THE FACT THAT THE VEHICLE IS EQUIPPED WITH STIFF RUN FLAT TIRES AND A STIFF SUSPENSION THAT DOES NOT ABSORB CORNERING LOADS BUT DELIVERS THEM RIGHT ONTO THE RIM, WHICH IS NOT STRUCTURALLY SOUND AND UNABLE TO TAKE THESE CORNERING LOADS, DEFORMS AND CRACKS AT THE INSIDE LIP. I ASK YOU TO PLEASE INITIATE AN INVESTIGATION OF THIS RATHER UNSAFE CONDITION THAT CAN RESULT IN COMPLETE LEFT FRONT (OR RIGHT) RIM FAILURE AND LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321180April 15, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY CAR WAS RUNNING SUDDENLY STOP AND DOES NOT START, I TAKE IT TO MERCEDES DEALER AND THEY CHARGE ME $195.00 PLUS TAX TO SCANNED IT THEY FOUND THE ECM ENGINE CONTROL MODULE NEED TO BE REPLACE. COST IS $2,300 PLUS TAX. PLEASE CONTACT ME FOR AT YOUR CONVENIENCE SO I CAN TAKE FURTHER STEPS TOWARDS MERCEDES BENZ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321216April 15, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED AFTER PARKING THE VEHICLE AND ATTEMPTING TO RESTART THE VEHICLE, THE ELECTRONIC STEERING LOCK CEASED. THE VEHICLE WAS UNABLE TO SHIFT GEARS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSIS OR TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320971April 13, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY 10606) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320980April 13, 2020
UNKNOWN OR OTHER
MY 2014 MERCEDES-BENZ E350S WAGON HAS KNOWN DEFECTIVE WOOD TRIM THAT HAS FADED WITHIN 5 YEARS AND HAS BECAME CLOUDY, AND DETERIORATED OVER TIME DUE TO INADEQUATE UV RAY PROTECTION. THERE HAVE BEEN SEVERAL LAW SUITES FOR MODELS 2009 TO 2016. THE DEALER AND MERCEDES-BENZ USA HEADQUARTERS TOLD ME THAT THAT THE WOOD WOULD HAVE TO BE REPLACED AT MY COST. THIS IS A KNOWN DEFECT AND THE DEALERS HAVE BEEN TOLD TO SELL CARS AND DON'T MENTION THAT THE WOOD WOULD FADE OVER TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320399April 7, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE PASSENGER'S SIDE FRONT AND REAR AIRBAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING OR A CRASH. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. MERCEDES BENZ OF WALNUT CREEK (1301 PARKSIDE DR, WALNUT CREEK, CA 94596, (844) 896-1941) WAS CONTACTED BY PHONE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE CONTACT WAS ALSO ENCOURAGED TO HAVE THE VEHICLE TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320080April 2, 2020
SERVICE BRAKES
BRAKE REMAIN ENGAGED WHEN BRAKE [FOOT] PEDALS ARE DEPRESSED AT STOP LIGHT. IT ONLY DISENGAGES AFTER 0.5 SECONDS TO 1.0 SECONDS DELAY. THIS HAPPENS EVERY TIME THE BRAKES ARE PRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319793March 31, 2020
ENGINE
'EXPERIENCED RATTLING SOUNDS AND TOOK VEHICLE FOR INSPECTION TO MERCEDES-BENZ OF TUCSON (MBT) ON 5/9/18 'INSPECTION FOUND SECONDARY CHAIN TENSIONERS PRODUCING RATTLING NOISE UNTIL OIL PRESSURE IS BUILT UP. EST COST OF REPAIRS $1497.94. RECEIPT READS: NO CONSEQUENTIAL DAMAGE TO BE EXPECTED 'JULY 2018 CHECK ENGINE LIGHT. AUTOHAUS TUCSON FOUND ENGINE LIGHT RELATED TO DAMAGED TEMP SENSOR WIRING; REPAIRED PACK RAT DAMAGE WIRING FOR AMBIENT TEMP SENSOR 'OCT 2019 CHECK ENGINE LIGHT ON; MBT INSPECTION; DIAGNOSIS: FAULT CODE #P001685-POSITION OF INTAKE CAMSHAFT IS IMPLAUSIBLE TO THE POSITION OF THE CRANKSHAFT BANK 1; ENGINE OUT OF TIME DUE TO CAM ADJUSTER FAILURE 'MBT STATED THAT THEY COULD START REPAIRS UNTIL AFTER 11/18/19 AS THE SPECIALTY TECH WAS UNAVAILABLE 'CONTACTED MBT REGULARLY UNTIL THEY WERE ABLE TO TAKE VEHICLE IN ON 12/2/19. 'TO DATE,VEHICLE HAS BEEN IN THE POSSESSION OF MBT FOR 119 DAYS 'COST AND DIAGNOSIS HAVE GROWN EXPONENTIALLY FROM $1497 TO A WHOPPING $12,000 FOR EXTENSIVE ENGINE REPAIRS! 'MBT STATED THAT AFTER REPAIRS WERE COMPLETED, THE ENGINE DID NOT OPERATE PROPERLY, AND THEY WOULD NEED TO 'BREAK THE ENGINE DOWN' AGAIN TO FIND THE PROBLEM 'FOUND THE ENGINE WAS CRACKED AND THE COST REFLECT PROBLEMS FOUND INSIDE THE ENGINE AFTER SUBSEQUENT REPAIRS WERE COMPLETED 'I HAVE MAINTAINED REGULAR MAINTENANCE SCHEDULES AND QUESTION WHETHER SUCH DAMAGES RESULT FROM NEGLECT ON THE PART OF MERCEDES BENZ OF TUCSON OR OF A MANUFACTURING FLAW OF THE 2012 E350 ENGINE. NEITHER IS SATISFACTORY 'TO DATE, MBT HAVE NOT SUPPLIED ME WITH ANY TECH NOTES OR VERIFICATION OF SAID DAMAGES/REPAIRS 'REQUESTING YOUR ASSISTANCE IN DETERMINING IF PROBLEMS EXIST WITH THE FLAWED SERVICE OF MERCEDES BENZ OF TUCSON OR OF A MUCH LARGER ISSUE WITH FLAWS IN THE MANUFACTURING OF 2012 E350 ENGINE. 'AT THIS POINT, I AM NOT CONFIDENT THAT THE VEHICLE IS SAFE TO DRIVE *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319853March 31, 2020
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF HUNT VALLEY 9800 YORK ROAD COCKEYSVILLE, MD 21030, (410)-666-7777 TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE CONTACT STATED THAT THE FREE REPAIR FAILED TO FIX THE FAILURE STATED IN THE RECALL. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE SOUND DISAPPEARED WHEN THE VEHICLE EXCEEDED 40 MPH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,763.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319861March 31, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS 2004 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STARTED PULLING TO THE LEFT. THE CONTACT STATED THAT THE FAILURE OCCURRED DURING DRY OR INCLEMENT WEATHER. THE CONTACT WAS CONCERNED FOR HER SAFETY. THE CONTACT STATED THAT THE WARRANTY ON THE CBC ELECTRONIC BRAKE WAS EXTENDED HOWEVER, THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WALNUT CREEK LOCATED AT (1301 PARKSIDE DR, WALNUT CREEK, CA 94596), HOWEVER, THE DEALER DECLINED TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319755March 30, 2020
FUEL/PROPULSION SYSTEM
2004 MERCEDES E320 HAS A STRONG GAS SMELL. TOOK VEHICLE TO DEALER AND FOUND OUT THAT "1/3 THE FUEL TANK HAS A COVER ON TOP OF IT-SANDWICHED BETWEEN THE TOP OF THE TANK AND THE FLOOR OF THE VEHICLE THE TANK IS LEAKING WHERE THE COVER MEETS THE 2/3 TANK WHEN YOU PULL THE BACK SEAT OUT YOU CAN SEE THE TANK TOP-FUEL IS SEEPING OUT STAINING THE SIDE OF THE TANK" I WAS TOLD THERE WAS A 15 YEAR EXTENDED WARRANTY DUE TO THIS ISSUE AND I WAS ADVISED IT EXPIRED. I WAS NEVER NOTIFIED OF THE EXTENDED WARRANTY AND I HAVE OWNED THE CAR FOR 12 YEARS. I REACHED OUT THE MERCEDES HEADQUARTERS AND THEY ADVISE ITS NOTHING THEY COULD DO. THIS IS A BIG SAFETY ISSUE BECAUSE THE CAR CAN CATCH ON FIRE. SHOULDN'T THIS HAVE BEEN A RECALL? DOES SOMEONE HAVE TO DIE BEFORE IT IS. MERCEDES STILL STATED NOTHING THEY COULD DO. THE TANK WILL COST $2300 AND THEY ADVISE NO AFTERMARKET AVAILABLE. THIS IS UNFAIR TO THE CONSUMER BY ALL MEANS. MERCEDES KNOWING KNEW THERE WAS A ISSUE AND NO RECALL HAS BEEN DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319393March 26, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
AT APPROXIMATELY 11:50 A.M. ON TUESDAY, FEBRUARY 11, 2020, I PULLED OUT OF OUR DRIVEWAY ONTO SPRUCE DR. NW, GOING SOUTH AND THE CAR IMMEDIATELY STARTED ACCELERATING ON ITS OWN, CAREENING DOWN SPRUCE DR. NW. I WAS DESPERATELY TRYING TO MISS PARKED CARS ON THE STREET BUT MY CAR WAS MOVING FASTER AND FASTER, OUT OF CONTROL THROUGH THE INTERSECTION AT THE END OF MY BLOCK. THEN MY CAR WAS FLYING THROUGH THE AIR, BETWEEN 25-40 MPH, SLAMMING INTO A CREEK BANK AND ENDING ON THE DRIVER SIDE DOWN A 30 FOOT RAVINE AT THE END OF SPRUCE DRIVE NW. I WAS TRAPPED INSIDE THE CAR WITH MY SEAT BELT ON AND ACCORDING TO THE POLICE REPORT THE SIDE AIRBAG HAD DEPLOYED. THANKFULLY, I DID NOT HIT ANY CARS! IT WAS TRULY A MIRACLE THAT I WAS ALIVE AND THAT MY NEIGHBORS HEARD AND SAW THE CRASH. WITHIN FIVE MINUTES THE METROPOLITAN POLICE DEPARTMENT WHO WERE STATIONED AT THE MAYOR'S HOUSE AROUND THE CORNER ARRIVED AND WITH MY NEIGHBORS WERE ABLE TO PULL ME FROM THE WRECKAGE THROUGH THE SUNROOF. APPARENTLY THE GLASS SUNROOF HAD POPPED OPEN/OFF DURING THE CRASH. THE CRASH HAPPENED ABOUT 11:53 A.M. SHORTLY THEREAFTER, I WAS TAKEN BY AMBULANCE TO A TRAUMA CENTER IN A LOCAL HOSPITAL. FORTUNATELY I ONLY HAD MINOR BRUISES BUT THE TRAUMA CENTER STAFF GAVE ME A THOROUGH CHECK-UP. AND NO ONE ELSE WAS INVOLVED IN THE CRASH.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11319169March 24, 2020
FUEL/PROPULSION SYSTEM
VERY STRONG FUEL ODOR WHEN HALF TANK OR MORE OF GAS. CANNOT PARK IN GARAGE OR WILL SMELL ENTIRE GARAGE WITH FUEL ODOR. ALSO HAD THIS PROBLEM WITH MY PREVIOUS CAR WHICH WAS A 2004 MERCEDES E500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319024March 23, 2020
SERVICE BRAKES
I HAVE A MODEL YEAR 2013 MERCEDES E350 THAT HAS A SAFETY DEFECT WITH RUSTED BRAKE LINES THAT SHOULD BE INVESTIGATED BY YOUR AGENCY. DURING A RECENT VISIT TO THE MERCEDES DEALER (EUROMOTORCARS IN BETHESDA, MARYLAND), I WAS INFORMED THAT MY CAR HAS SEVERELY RUSTED BRAKE LINES THAT NEED TO BE REPLACED IMMEDIATELY AT A COST OF ABOUT $3300. I SUBSEQUENTLY HAD MY CAR INSPECTED BY AN INDEPENDENT REPAIR SHOP (STAR CAR AUTO SERVICE IN ROCKVILLE, MARYLAND) THAT CONFIRMED THE DEALER'S DIAGNOSIS THAT THE BRAKE LINES ARE RUSTED AND NEED TO BE REPLACE. THE SERVICE ADVISOR AT THE DEALERSHIP TOLD ME HE HAS SEEN THIS ISSUE ON MANY CARS LIKE MINE. AS A RETIRED SENIOR, I HAVE OWED NUMEROUS VEHICLES (ONE CAR I OWNED FOR OVER THIRTY YEARS) AND NEVER HAD TO HAVE THE BRAKE LINES REPLACED ON ANY OF MY CARS. HAVING TO REPLACE THE BRAKE LINE ON A SEVEN YEAR OLD CAR WITH ONLY 37,000 MILES IS NOT ACCEPTABLE BY ANY STANDARD AND SHOULD BE INVESTIGATED BY YOUR AGENCY. I HAVE ATTACHED THE ESTIMATE FROM THE DEALER AND PICTURES TAKEN BY THE DEALER OF THE RUSTED BRAKE LINES. I AM CONCERNED FOR MY FAMILY'S SAFETY AND FOR OTHERS ON THE ROAD AS A BRAKE LINE FAILURE COULD CAUSE A SERIOUS ACCIDENT RESULTING IN INJURY OR DEATH. PLEASE LOOK INTO THIS SERIOUS ISSUE OF RUSTING BRAKE LINES ON MY 2013 MERCEDES E350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318704March 19, 2020
STEERING
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED WHEN HER SPOUSE DROVE HER VEHICLE THE STEERING WHEEL WAS ADJUSTED TO HIS DESIRED POSITION AND AFTER SEVERAL ATTEMPTS THE CONTACT NOTICED THE WHEEL WAS REMAINED IN THE LAST POSITION. THE VEHICLE WAS TAKEN TO CROWN EUROCARS MERCEDES-BENZ LOCATED AT (8302 US HWY 19 N, PINELLAS PARK, FL 33781) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STEERING MECHANISM MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318602March 18, 2020
STRUCTURE:BODY
RECEIVED RECALL NOTICE STATING SEAL OF SUN ROOF MIGHT FAIL AND CAUSE IT TO COME LOOSE WHILE DRIVING. DEALERSHIP STATES PART NEEDED IS NOT AVAILABLE AND NO INFORMATION AVAILABLE ABOUT WHEN IT MIGHT BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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