Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11338173July 8, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED MERCEDES-BENZ OF BURLINGTON (80 CAMBRIDGE ST, BURLINGTON, MA 01803; (781) 229-1600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338209July 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT AT START-UP, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SACRAMENTO (1810 HOWE AVE, SACRAMENTO, CA 95825) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE O2 SENSOR. THE CONTACT STATED THAT BEFORE AGREEING TO THE REPAIR, HE REQUESTED THAT THE MECHANIC INSPECT THE CAMSHAFT SENSOR FOR A POSSIBLE LINK TO THE FAILURE. THE CONTACT WAS INFORMED THAT FAILURE HAD IN FACT STARTED WITH THE DEFECTIVE CAMSHAFT SENSOR AND SPREAD TO THE O2 SENSORS AND WIRING HARNESS. THE CONTACT WAS THEN GIVEN AN ESTIMATE FOR THE REPAIRS. THE MANUFACTURER HAD BEEN NOTIFIED OF FAILURE AND OFFERED FINANCIAL ASSISTANCE FOR THE REPAIR BUT OFFERED NO ADDITIONAL ASSISTANCE. THE REPAIR WAS STILL PENDING. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337908July 7, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V101000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337946July 7, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304) WAS CONTACTED AND IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ E550A 2012 ##*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337947July 7, 2020
SUSPENSION
THE AIR SUSPENSION LEAKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337952July 7, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED EURO MOTORCARS DEVON MERCEDES-BENZ (214 W LANCASTER AVE, DEVON, PA 19333 (610) 687-1500) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331769June 30, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SCRAPING SOUND HEARD WHEN THE PASSENGER'S SIDE FRONT WINDOW WAS ROLLED UP OR DOWN. THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE FROM THE SUNROOF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331863June 30, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
I WAS DRIVING THE CAR DOWN 880 UNTIL I SUDDENLY HEARD A CRACKLINGS NOISE COMING FROM THE BACK OF MY CAR. I HAD JUST GOTTEN THE CAR SERVICED A WEEK BEFORE SO THIS WAS VERY UNPLEASANT AND SURPRISING. I ENDED UP TURNING BACK AND PARKING MY CAR AT HOME. THE NEXT DAY WHILE DRIVING TO THE DEALER I STILL HEARD THE NOISE AND THERE WAS A WEIRD BURNING SMELL. THE NOISE CONTINUED EVEN AFTER SHUTTING OFF THE CAR. I WENT TO THE DEALER AND THEY DIAGNOSED THAT THE RIGHT PASSENGER SPEAKER HAD MELTED AND THEY ALSO CHANGED MY AMP. IN MY DEALER NOTES, IT STATES THAT THERE HAVE BEEN MULTIPLE OCCURRENCES YET IT SEEMS LIKE THERE IS NO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331493June 29, 2020
AIR BAGS
MERCEDES IS TAKING WAY TOO LONG TO FIX THE AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331070June 26, 2020
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
AT LOW SPEED , COMING OUT OF A GROCERY STORE PARKING LOT, CAR WENT INTO SUDDEN UNINTENDED ACCELERATION WITHOUT ANY WARNING. FULLY PRESSING ON THE BRAKE FAILED TO SLOW OR STOP THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST THE CAR BECAME OUT OF CONTROL UNTIL IT CRASHED WITH A LARGE ROCK /BOULDER WHEN IT STOPPED. THERE WAS EXTENSIVE DAMAGE THE THE WHOLE FRONT HALF OF THE CAR. THE CAR HAD TO BE TOWED IN. I SUSTAINED A SIGNIFICANT BRUISES OF MY BREAST BONE AND ADJOINING RIBS. I AM STILL IN PAIN. THIS SAME EXACT MALFUNCTION WITH THIS SAME CAR AS NOTED ABOVE OCCURRED IN 2013. I PAID EXTRA FOR MB TO HAVE AN ENGINEER EXAMINE THE CAR BUT I WAS TOLD NOTHING WAS WRONG. ON BOTH OCCASIONS THE AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11330277June 23, 2020
SEAT BELTS
AS I STARTED UP LAST WEEK I AM RECEIVING A PRE-SAFE SRS INOPERATIVE MESSAGE - I CALLED THE DEALER AND I FEEL WITH THIS BEING A SAFETY FEATURE I SHOULD NOT HAVE BE CHARGED FOR THE DIAGNOSTIC, BUT I DID ON JUNE 19. TURNS OUT ITS THE SEAT BELT MECHANISM THAT NEEDS TO BE REPLACED AND ITS GOING COST ME CLOSE TO 500. IF I DON'T GET THE WORK DONE IN 30 DAYS, MY 190.00 GOES TO WASTE- YEARS AGO, IN MY ACURA MY SEAT BELT BROKE, IT WAS REPLACED AT NO CHARGE DUE TO IT BEING SAFETY EQUIPMENT- I DON'T WANT TO PAY UNTIL IT IS CONFIRMED IT SHOULD BE NO CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330369June 23, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE VEHICLE TO CRASH INTO A CONCRETE STRUCTURE. DURING THE CRASH THE FRONT END SUSTAINED SEVERE DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED STERNUM WHICH DID NOT REQUIRE IMMEDIATE MEDICAL TREATMENT. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED AWAY. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THE FAILURE HAD ALSO OCCURRED ON A PREVIOUS OCCASION. THE FAILURE MILEAGE WAS 32,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11330156June 22, 2020
POWER TRAIN
THE VEHICLE IS PUTTING ITSELF INTO PARK WHEN YOU SLOW DOWN AND GET TO ABOUT 2-3 M.P.H. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329692June 19, 2020
SUSPENSION, WHEELS
CHAMFER BOLTS BENT BY POTHOLES. CAUSED UNEVEN WEAR OF TREAD AND MULTIPLE FLATS OVER PAST YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329568June 18, 2020
VISIBILITY
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328949June 15, 2020
VISIBILITY
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED W.I. SIMONSON MERCEDES-BENZ (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403; (855) 677-2690) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328968June 15, 2020
FUEL/PROPULSION SYSTEM
MY VEHICLE FILLS WITH THE SMELL OF GASOLINE SO BADLY THAT IT MAKES ME PHYSICALLY ILL. I HAVE TO DRIVE IT WITH ALL THE WINDOWS OPEN TO TRY TO TOLERATE THE SMELL AND EVEN THEN, THE OVERWHELMING STENCH OF GASOLINE IS PALATABLE ENOUGH TO TASTE, CAUSE HEADACHES, AND NAUSEA. THIS STARTED A COUPLE MONTHS AGO WITH A SLIGHT SMELL AND HAS GOTTEN STEADILY WORSE. IN THE MIDST OF THE "STAY AT HOME" ORDERS I LEFT IT AND DROVE A DIFFERENT VEHICLE. IN THIS TIME I DID SOME ONLINE RESEARCH AND WAS APPALLED TO LEARN THAT MERCEDES IS FULLY AWARE OF THIS ISSUE. THEY EXTENDED A WARRANTY PERIOD OF 15 YEARS TO OWNERS BUT DID NOT CONSIDER IT A SAFETY ISSUE AND SEND THE INFORMATION TO VEHICLE OWNERS SO THAT THEY COULD HAVE THE SYSTEMS CHECKED. I CALLED MERCEDES TO LEARN THAT MY WARRANTY PERIOD ENDED IN JANUARY OF THIS YEAR. I FEEL THAT MERCEDES HAS KNOWLEDGE OF THIS ISSUE AND THAT IT SHOULD BE COVERED UNDER A LIFETIME WARRANTY. THESE VEHICLES ARE ON THE ROAD FOR MANY YEARS AND CAUSING UNSAFE HEALTH SITUATIONS...I HAVE CHILDREN THAT RIDE IN MY CAR! THEY CANNOT TOLERATE THE FUMES. MY FINAL CONTACT WITH MERCEDES WAS TODAY..THEY ARE VERY SORRY BUT REFUSE TO CORRECT THE WELL DOCUMENTED ISSUE WITH MY FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328300June 11, 2020
FUEL/PROPULSION SYSTEM
SMELL OF STRONG GAS ODOR. RECALL EXPIRED LESS THEN ONE YEAR AGO SO MERCEDES WONT FIX IT. WHY IS THERE A CUT OFF DATE TO A POTENTIALLY DANGEROUS SITUATION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327992June 9, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350 THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328036June 9, 2020
FUEL/PROPULSION SYSTEM
PURCHASED A 2011 MERCEDES E350 IN 2019, IN MARCH 2020 I FOUND OUT THE FUEL FILTER FLANGE IS CRACKED. FURTHERMORE, LEAKING FUEL SLOWLY CAUSING ME TO BE AFRAID TO DRIVE MY CAR BECAUSE IT CAN CATCH ON FIRE. THEREFORE, A RECALL WAS ISSUED FOR THIS PROBLEM IN 2012, BUT NOW NO MERCEDES DEALERSHIP IS HONORING THIS SITUATION IN MY AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz E-Class