Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11327610June 7, 2020
STEERING
ELECTRIC STEERING FAILED WHILE DRIVING ON A CITY STREET. ALMOST CRASHED, WIFE'S CAR, I WAS DRIVING. SHE WOULD NEVER HAVE BEEN ABLE TO TURN THE STEERING WHEEL TO SAFELY GET THE CAR OFF THE ROAD.. STEERING FAILURE ALERT CAME ON DASH. WEEKEND, PROBLEM NOT DIAGNOSED YET. A WEB SITE SHOWS THAT THERE WAS A FACTORY RECALL FOR THIS PROBLEM WITH CARS BUILT BETWEEN AUG. 2013 TO AUG. 2015. BAD ELECTRIC MOTORS. CAR HAS 32,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327065June 3, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ON MAY 30, 2020, AROUND 3 PM, MY SON WAS THE DRIVER AND MY WIFE AND I WERE THE PASSENGERS DRIVING IN JERSEY CITY, NJ (USA). WHILE CHANGING LANES ON THE ROAD, THE CAR SUDDENLY STOPPED FUNCTIONING. ALL DASHBOARD LIGHTS CAME ON AND IT SHOWED A CAR WITH ZIG ZAG LINES AND STATED INOPERABLE. WE WERE IN THE MIDDLE OF THE ROAD IN A DANGEROUS SITUATIONS WITH CARS GOING AROUND US. THE STEERING WHEEL FROZE AND THE BRAKES WERE NOT FUNCTIONING. WE TRIED TO RESTART THE CAR MANY TIMES WITH THE DASHBOARD LIGHTS COMING ON AND STATING INOPERABLE. AFTER A LITTLE WHILE, WE WERE ABLE TO PLACE IT IN NEUTRAL AND PUSH THE CAR TO SAFETY ON THE SIDE OF THE ROAD WHILE STILL BLOCKING A LANE. WE THEN CALLED THE MERCEDES SERVICE CENTER WHERE A TECHNICIAN TRIED TO HELP US VIA TELEPHONE BUT WAS UNSUCCESSFUL AND FINALLY 2 HOURS LATER, WE HAD TO HAVE THE CAR TOWED. THE FAMILY HAD TO TAKE UBER HOME. THE CAR HAS BEEN TOWED TO RAY CATENA MERCEDES IN UNION, NJ, USA AND WE RECEIVED A CALL THIS MORNING THAT THEY WILL INSPECT IT LATER ON TODAY. THE REASON I AM BRINGING THIS INCIDENT TO YOUR ATTENTION IS THAT THE CAR STALLED IN THE MIDDLE OF THE ROAD AND WE WERE LUCKY THAT WE WERE NOT INVOLVED IN AN ACCIDENT OR HAD ANY INJURIES BUT WOULD LIKE YOU TO BE AWARE TO PREVENT THIS FROM HAPPENING TO ANY OTHER MERCEDES OWNER AS IT COULD HAVE BEEN SERIOUS IN NATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327188June 3, 2020
FUEL/PROPULSION SYSTEM
AFTER FILLING VEHICLE GAS TANK, EXTREMELY STRONG FUEL ODOR NOTICED IN CABIN AND OUTSIDE OF VEHICLE. SMELL EXISTED BOTH AT STANDSTILL AND AT STREET SPEEDS (40MPH) WITH WINDOWS DOWN OR UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326224May 27, 2020
SERVICE BRAKES
BRAKE DASH WARNING LIGHT COMES ON INTERMITTENTLY. I HAVE HAD BRAKES CHECKED, NOT A PROBLEM WITH PADS OR SENSORS. THE BRAKE DASH INDICATOR WILL ILLUMINATE FOR SEVERAL DAYS, THEN GO OUT AND NOT COME ON AGAIN FOR SEVERAL DAYS OR WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326021May 26, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. FIELDS MOTORCARS (4141 N FLORIDA AVE, LAKELAND, FL 33805, (863) 688-8111) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ATTEMPTED TO INFORM THE MANUFACTURER OF THE ISSUE, HOWEVER, THE ANSWERING SERVICE STATED THAT DUE TO EMERGENCY TESTING THEY WERE UNABLE TO ANSWER INBOUND CALLS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE SUNROOF AND THAT THE SUNROOF SEAL ALLOWED AIR TO ENTER THE VEHICLE WITH THE SUNROOF CLOSED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325560May 22, 2020
AIR BAGS
TLA* TASTE RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO RECALL THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325453May 21, 2020
UNKNOWN OR OTHER
I WAS EASING INTO MY GARAGE AND SUDDENLY THE CAR ACCELERATED AND THE BRAKES WOULD NOT WORK. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11325232May 19, 2020
FUEL/PROPULSION SYSTEM
MANY OF US E CLASS OWNERS EXPERIENCE FUEL SMELL COMING FROM TOP OF FUEL PUMP UNDER REAR SEAT. MANY COMPLAINTS ON VARIOUS BLOGS ABOUT THIS FUEL SMELL LEAK ISSUE. DANGEROUS! OBVIOUSLY PLASTIC GASKET AND SEALING ISSUES! VERY PREVALENT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324969May 18, 2020
STEERING
'STEERING WHEEL MALFUNCTION' DISPLAY WHILE DRIVING. THE STEERING WHEEL COULDN'T BE TURNED. I COULD EITHER GO STRAIGHT OR REVERSE, BUT COULD NOT TURN THE STEERING WHEEL. I WAS DRIVING OUT OF MY NEIGHBORHOOD, ALL OF THE SUDDEN, THE DISPLAY POPPED UP, BEFORE I WAS GOING DOWN THE CURVY HILL. THIS IS DANGEROUS THAT IT CAN JUST HAPPEN WHILE YOU DRIVE. IT CAN TAKE SOMEONE'S LIFE IF DRIVE OUT ON THE FREEWAY AT A HIGH SPEED AND THE STEERING WHEEL CANNOT BE TURNED. IT IS ALSO DANGEROUS FOR ME TO STOP IN THE MIDDLE OF THE STREET IN MY NEIGHBORHOOD BECAUSE I COULDN'T TURN LEFT OR RIGHT TO EVEN PARK THE CAR SAFELY. I WAS LUCKY THAT THE DISPLAY POPPED UP AND THE STEERING WHEEL MALFUNCTION OCCURRED BEFORE I DRIVE DOWN THE CURVY HILL TO GET ON THE FREEWAY. HAD THIS HAPPENED WHEN I GOT ON THE CURVY HILL OR THE FREEWAY, A POTENTIAL DEATH ACCIDENT COULD HAVE OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325016May 18, 2020
FUEL/PROPULSION SYSTEM
BAFFLE INSIDE FUEL TANK BROKE AFTER NORMAL USE, CREATING RATTLING NOISE, CANNOT BE REPAIRED AND REPLACEMENT OF TANK REQUIRES LENGTHY VEHICLE DISASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324526May 14, 2020
FUEL/PROPULSION SYSTEM
GASOLINE SMELL IN CABIN AS WELL AS GARAGE WHEN REFUELING WITH VISIBLE GASOLINE ON TOP OF TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324408May 13, 2020
FUEL/PROPULSION SYSTEM
FUEL SMELL AFTER FILLING WITH GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324470May 13, 2020
SERVICE BRAKES
THE BRAKE SYSTEM FAILS DURING NORMAL DRIVING . SBC PUMP FAILS SUDDENLY. AND WARNING MASSAGE TELLS YOU TO TURN OF THE CAR. VERY DANGEROUS SITUATION . IF SOME BODY MISS THE WARNING FOR FEW SECOND HE COULD KILL SOME BODY . NEVER SEEN BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324193May 11, 2020
STRUCTURE:BODY
PANORAMIC ROOF MAKING NOISE. UPON DEALER TROUBLESHOOTING WAS INFORMED PANORAMIC ROOF WELD OR HARDWARE IS AFFECTED. CAR ONLY HAS 35000 MILES AND CAR WAS ABOUT WEEK PAST THE 5 YEAR MANUFACTURE WARRANTY. I WAS INFORMED DEALER WOULD HAVE TO REPLACE THE PANORAMIC SUNROOF AND COST WILL BE AROUND $8500.00 ISSUE IS NOTICED WHEN CAR IS DRIVEN AND NOISE GETS LOUDER AND FREQUENT WITH HIGH TEMP OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323656May 7, 2020
AIR BAGS
I HAVE BEEN WAITING THREE YEARS FOR REPAIR OF THE PASSENGER AIRBAG, TAKATA, THAT HAS BEEN RECALLED. PASSENGERS ARE AFRAID TO DRIVE IN THE VEHICLE, RIGHTFULLY SO. I THINK THREE YEARS IS MORE THAN ENOUGH TIME TO ACCOMPLISH A REPAIR. I WOULD LIKE A REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323436May 5, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323311May 4, 2020
FUEL/PROPULSION SYSTEM
HAVE A FUEL LEAK FROM PASSENGER SIDE SENDING UNIT. SEEMS LIKE IT IS CRACKED. I CANNOT FILL THE TANK OR A MASSIVE LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322735April 29, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES BENZ OF DEL RAY BEACH (101 LINTON BLVD, DEL RAY BEACH, FL 33444, (561)291-6095) WAS CONTACTED BY PHONE AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322779April 29, 2020
FUEL/PROPULSION SYSTEM
WHEN GAS TANK IS FULL, I CAN SMELL GAS FROM THE DRIVERS PASSENGER SIDE. WHEN THE GAS TANK IS 3/4TH TANK, THE SMELL DISAPPEARED. AFTER RESEARCH ONLINE THERE MIGHT BE A PROBLEM IN THE RUBBER SEAL IN THE TANK. IT IS A FIRE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322350April 27, 2020
UNKNOWN OR OTHER
CAR SHIMMERING ABOVE 5/60 MPH. AFTER MANY VISITS I WAS CHARGED $839.39 TO REPLACE THE ROTORS. CONTACTED MB CUSTOMER SERVICE AND THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME BUT TO DOCUMENT MY ISSUE. MB FACTORY WOULD NEED TO ISSUE A RECALL.I EXPLAINED THAT THERE A A LOT OF OTHER CUSTOMERS AROUND THE WORLD ON A MB FORUM AND THEY SAIT THEY WOULD NEED TO REPORT THE ISSUE AS WELL PROBLEM PERSIST AND I WAS TOLD IT WAS THE TIRES I PURCHASED FROM COSTCO. RETURNED THE TIRES TO COSTCO AND PURCHASED 4 NEW TIRES ON 12/30/19 AND ISSUE STILL PERSIST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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