Mazda Mazda5 Complaints

412 consumer complaints on file.

#10824911February 8, 2016
STEERING
TL* THE CONTACT OWNS A 2007 MAZDA 5. WHEN THE CONTACT ATTEMPTED TO PARK THE VEHICLE, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. IN ADDITION, WHILE EXITING THE RAMP, THE VEHICLE ACCELERATED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821990January 25, 2016
STEERING
TL* THE CONTACT OWNS A 2006 MAZDA 5. THE CONTACT WAS EXPERIENCING THE SAME FAILURES LISTED IN NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. WHILE DRIVING 45 MPH, THE STEERING COMPLETELY FAILED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821820January 23, 2016
SUSPENSION
MAZDA 5 STARTED MAKING RATTLING NOISES WHENEVER I DRIVE OVER A ROUGH ROAD. I GOOGLED THE PROBLEM AND FOUND OUT IT'S VERY COMMON IN MANY CARS BUILT AFTER 2005 AND THE SOLUTION IS TO REPLACE THE SWAY BAR BUSHING. THIS WILL HAPPEN TO EVERY MAZDA 5 AND SIMILAR I.E MAZDA 3. MAZDA KNOW THERE IS A ISSUE AND NO RECALL. THE BAD BUSHING AFFECTS THE STEERING TO FEEL LESS PRECISE THAN IT USUALLY DOES, SINCE THE SWAY BAR MOVES AROUND TERRIBLY. AS THE VEHICLE CORNERS, THE CAR FEEL LESS STEADY, WITH POOR HANDLING. THERE IS A TSB OUT FOR THIS PROBLEM BULLETIN NO: 02-002/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820654January 16, 2016
FUEL/PROPULSION SYSTEM
VEHICLE WAS PURCHASED USED IN 2014 WITH APPROXIMATELY 47,000 MILES. FOR THE ENTIRE TIME OF OWNERSHIP, WHEN FILLING THE FUEL TANK, IF AN AUTOMATIC SHUTOFF NOZZLE FEATURE IS USED, GASOLINE WILL SPILL FROM THE TANK WITHOUT TRIGGERING THE AUTOMATIC SHUTOFF. THIS HAPPENS IRRESPECTIVE OF STATION OR PUMP. EXAMPLES FOUND ONLINE OF OTHERS WITH THIS SYMPTOM WERE ULTIMATELY DIAGNOSED AS A FAULTY FUEL RETURN VALVE AND REPLACEMENT OF THE FUEL TANK WAS REQUIRED TO RESOLVE THE PROBLEM. OTHER MAZDA VEHICLES HAVE BEEN RECALLED FOR SIMILAR ISSUE- REFERENCE RECALL 7414D FOR 2014 MAZDA6 VEHICLES. THE SPILLAGE OF SIGNIFICANT AMOUNTS OF GASOLINE DURING FILL-UP PRESENTS A CONSIDERABLE SAFETY HAZARD AND SHOULD BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819831January 12, 2016
STEERING, WHEELS, POWER TRAIN
TL* THE CONTACT OWNS A 2013 MAZDA MAZDA5. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE STARTED TO SHAKE VIOLENTLY WITHOUT WARNING. IN ADDITION, THE REAR TIRE RIM WAS BENT. THE CONTACT ALSO STATED THAT IN ANOTHER OCCASION WHILE DRIVING AT 60 MPH, THE VEHICLE REAR SHIFTED TO THE RIGHT, THE CONTACT HAD TO SHIFT THE GEAR INTO FOURTH GEAR THEN BACK INTO DRIVE TO BE ABLE TO CONTROL THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE STEERING HANDLE AND THE SENSOR WERE REPLACED. THE PCM SYSTEM WERE ALSO PROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,211.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819838January 12, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2006 MAZDA MAZDA5. THE CONTACT STATED THAT THE LATCH ON THE REAR PASSENGER AND DRIVER SIDE DOORS SEIZED AND FRACTURED WHILE THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819470January 11, 2016
WHEELS
OUR 2013 MAZDA5 MINIVAN HAVE THE TOYO A20 ALL-SEASON RADIAL TIRE. TWO OF THE FOUR TIRES HAVE THE TREAD SEPARATING FROM THE SIDEWALL ALONG THE INSIDE AND OUTSIDE OF THE TIRE. THERE IS ACTUALLY A LINE AROUND THE CIRCUMFERENCE OF THE TIRE. WE HAD TO BE JUST A FEW MILES FROM COMPLETE AND CATASTROPHIC FAILURE OF TWO TIRES. THE TIRES HAVE 38,000 MILES ON THEM. I HAVE HEARD A THUMP SOUND FOR THE PAST SEVERAL MONTHS AND HAVE CHECKED THE TIRES OFTEN BUT NEVER NOTICED ANYTHING. I WOULD HAVE TO WONDER IF THE SEPARATION WAS ONLY APPARENT WHILE THE TIRE WAS SPINNING AND CLOSED UP WHEN STOPPED UNTIL IT FINALLY BEGAN PULLING APART. I HAVE KEPT THE TWO TIRES THAT HAVE SEPARATED AS WELL AS THE TWO THAT HAVE NOT YET SHOWN FAILURE. I WOULD LIKE TO TURN THEM OVER FOR SAFETY TESTING. THESE TIRES SHOULD NOT BE ON OUR NATIONS HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818985January 8, 2016
STEERING
I CALLED MAZDA'S 1 800-222-5500 TWICE ABOUT THE POWER STEERING ISSUE ON MY CAR EVEN AFTER PROVIDING THE INFO FROM THE NHTSA SITE: REPORT RECEIPT DATE: AUG 12, 2010 NHTSA CAMPAIGN NUMBER: 10V374000 COMPONENT(S): STEERING BUT THEY INSISTED THAT BASED ON THE CAR'S VIN, NO RECALL IS EFFECTIVE (???) I'M CONCERNED AND CAN'T DRIVE MY CAR AFTER AN INCIDENT WHEN THE STEERING WHEEL SUDDENLY STIFFENED. MORE SO SINCE ROADS ARE ICY THIS TIME OF YEAR. IF THE MANUFACTURER IS LIABLE, I WOULD RATHER HAVE THEM SHOULDER THE EXPENSE FOR THE FIX. WOULD APPRECIATE A FAST REACTION INTO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810533December 15, 2015
STEERING
TL* THE CONTACT OWNS A 2007 MAZDA 5. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED FOR THREE SECONDS. THE POWER STEERING WARNING INDICATOR TURNED OFF AND THE STEERING RESUMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. UPDATED 03/10/16*LJ UPDATED 05/11/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810613December 15, 2015
VISIBILITY/WIPER
THE CAR WAS SITTING IN THE DRIVEWAY AND AN EIGHT INCH CRACKED DEVELOPED. THERE WERE NOT ANY CHIPS IN THE WINDSHIELD AND IT LOOKED LIKE IT WAS A STRESS CRACK. WAS NOT VERY HAPPY. WHEN INVESTIGATING I LEARNED THAT THERE ARE A LOT OF OTHER PEOPLE WITH THE SAME PROBLEM. IT SEEMS LIKE MAZDA SHOULD ADDRESS THIS PROBLEM TO KEEPS BUYERS COMING BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808837December 7, 2015
ENGINE
CAR STOPS RUNNING WITH NO FAULT APPEARING. HAPPENED AT ABOUT 17000 MILES. COMPUTER (PCM) REPLACED. HAPPENED AGAIN AT 70000 MILES. PCM REPLACED. DID NOT CORRECT PROBLEM. DEALER HAS HAD CAR OVER 5 WEEKS. CAN NOT DETERMINE FAULT. CAR IS DANGEROUS TO DRIVE. EACH EVENT HAPPENS REPEATEDLY ON HIGHWAY. VERY DANGEROUS. COULD EASILY RESULT IN FATAL ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794347November 17, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 MAZDA 5. THE CONTACT STATED THAT THE FUEL TANK OVERFLOWED WHEN FILLED UP. THIS WAS A RECURRING ISSUE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786149October 26, 2015
STEERING
AN ISSUE OCCURS WITH THE POWER STEERING ASSIST, THE POWER STEERING MALFUNCTION WARNING LIGHT WILL ILLUMINATE, AND THE CAR WILL REQUIRE MORE PHYSICAL EFFORT TO STEER. THIS HAPPENS IN VERY UNSAFE CONDITIONS WHILE DRIVING. I THEN TURN THE CAR OFF AND I AM ABLE TO STEER AGAIN FOR ABOUT 2-3 MIN BEFORE THIS HAPPENS AGAIN. I CALLED MAZDA AND THEY ARE SAYING MY VIN IS NOT PART OF THE RECALL #60108 WHEN CLEARLY THIS IS THE SAME PROBLEM THAT THE MAZDAS WERE HAVING WITH 2007/08 MODELS. I'VE CALLED MAZDA AND THEY WILL NOT HONOR THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785868October 25, 2015
SERVICE BRAKES, WHEELS
EVERY TIME I TOOK MY CAR IN TO DEALER FOR SERVICE I QUESTIONED THE UNUSUAL EARLY AND UNEVEN WEAR ON THE TIRES. THEY MAKE A LOUD NOISE WHEN DRIVING. I HAD TO REPLACE THE TIRES (TOYO PROXES) AT 22,000 MILES. THE BRAKES HAVE ALWAYS SHAKEN AND VIBRATED SINCE AROUND 17,000 MILES. THIS WILL OCCUR AT HIGH SPEEDS ON THE INTERSTATE AND AT LOW SPEEDS. THE BRAKE PADS ARE FINE. NORMAL WEAR ON ALL PARTS OF VEHICLE. AGAIN VERY UNUSUAL EARLY WARPING OF THE ROTORS FOR NO REASON. I FEEL BOTH ARE MANUFACTURER DEFECTS AND SHOULD HAVE BEEN REPLACED AT NO CHARGE TO ME. CURRENTLY I ONLY HAVE 35,200 MILES ON MY 2012 MAZDA AND I PURCHASED IT IN JULY OF 2011. I WILL PROBABLY NEVER PURCHASE ANOTHER MAZDA BECAUSE I EVEN PURCHASED ADDITIONAL WARRANTY COVERAGE AND THEY DO NOT COVER ANYTHING FOR YOU. I SEE OTHER PEOPLE ON HERE HAVE HAD THE SAME COMPLAINTS BUT WHEN YOU GO TO THE DEALER TO HAVE IT SERVICED THEY LOOK AT YOU LIKE YOU HAVE 3 HEADS. TODAYS DATE 10/25/2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785235October 21, 2015
WHEELS
THIS CAR WAS BOUGHT BRAND NEW IN 2012 AND HAD 20715 MILES ON THE ORIGINAL TIRES, WHICH NEED REPLACEMENT AND ARE UNEVENLY WORN AT THE INNER SIDE DESPITE REGULAR TIRE ROTATION. A YEAR AGO, AN ALIGNMENT SERVICE WAS PERFORMED BUT THE RIGHT REAR CAMBER IS -2.6, OUT OF MANUFACTURER SPECIFICATION. A SECOND ALIGNMENT SERVICE WAS PERFORMED RECENTLY AND DEALER COULDN'T FIX THE PROBLEM, BECAUSE THE REAR CAMBER IS NOT ADJUSTABLE. THIS MUST BE A MANUFACTURER DEFECT AND I SEEK PLACE TO COMPLAIN THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10773983September 23, 2015
SERVICE BRAKES
TL* THE CONTACT OWNED A 2013 MAZDA 5. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE FAILURE CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT BOTH AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE PASSENGER SUSTAINED INJURIES TO THE CHEST FROM THE SEAT BELT, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10749188August 17, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 MAZDA 5. THE CONTACT STATED THAT THERE WAS A KNOCKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BEARINGS WERE CHIPPING INTO THE ENGINE, CAUSING THE ENGINE TO KNOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746183August 4, 2015
SUSPENSION
GOING DOWN THE ROAD AND ALL OF A SUDDEN IT SOUNDS LIKE A ROCK BANGING IN THE REAR DRIVER SIDE WHEEL WELL. IT TURNS OUT TO BE A BROKEN SHOCK MOUNT. THIS IS THE SECOND ONE THAT HAS BROKEN. ONE BROKE AT ~80,000 MILES AND NOW THIS AT ~120000. SEARCH THE INTERNET AND IT IS A KNOWN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745569August 1, 2015
AIR BAGS
THE AIR BAG LIGHT ON CONTROL PANEL IS FLASHING WHEN I START THE ENGINE AFTER A WORKING DAY. NO RHYME OR REASON AT ALL. THERE IS NO ANY IMPACTION FROM OUTSIDE AND/OR GOING OVER BUMPERS. IT COMES IN AND OUT IN THE FIRST DAY AND TWO, AND THEN IT'S STAYED ON AND FLASHED THE CODE 19, WHICH ACCORDING TO THE MANUAL MEANS RESTRAINT CONTROL MODULE - MEMORY FULL. SO I TOOK IT TO MAZDA DEALERSHIP AND DIAGNOSED THE ISSUE AT MY EXPENSE. ACCORDING TO THE DEALER REPORT, THEY CANNOT RESET THE COMPUTER MODULE SUCH AS CLEAN MEMORY; INSTEAD, I AM ASKED TO REPLACE THE CLOCK SPRING FOR FIX THE DRIVER SIDE AIR BAG. HOWEVER, IN THE MEANTIME, ALL THE CONTROLS ON THE STEERING ARE WORKING PERFECTLY, HORN/CRUSE CONTROL/ VOLUME CONTROL FOR THE STEREO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725906June 18, 2015
SUSPENSION
SINCE I PURCHASED THIS VEHICLE IN 2009, I HAVE REPLACED VARIOUS SUSPENSION COMPONENTS NUMEROUS TIMES, ONLY TO HAVE A CONTINUAL 'CLUNKING' SOUND FROM THE REAR END. I WILL NEVER RECOMMEND OR PURCHASE ANOTHER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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