Mazda Mazda5 Complaints

412 consumer complaints on file.

#10639159September 25, 2014
WHEELS
WENT TO INFLATE TIRES, VALVE STEM BROKE AND TIRE WENT COMPLETELY FLAT. I WAS LUCKY THAT THIS HAPPENED WHEN THE CAR WASN'T MOVING - I HAVE READ ABOUT THE VALVES FAILING AT HIGHWAY SPEED, WHEN IT COULD HAVE CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637294September 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 MAZDA 5. WHILE DRIVING APPROXIMATELY 15 MPH, THE ENGINE MADE A LOUD ABNORMAL NOISE. THE FAILURE OCCURRED TWICE. THE DEALER WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631540September 8, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2010 MAZDA 5. THE CONTACT STATED THAT ALL OF THE SEAT BELTS IN THE VEHICLE MALFUNCTIONED. THE BELT BUCKLES FAILED TO PROPERLY UNLATCH. THE BELT HAD TO BE VIOLENTLY PULLED IN ORDER TO EJECT FROM THE BUCKLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631352September 7, 2014
SEAT BELTS
REAR SEATBELT JAM AND WILL NOT UNLATCHED. SEATBELT LOCKUP AND CHILD WAS LOCK IN BELT AND HAD TO BE CAREFULLY PULLED FROM SEAT. SEAL BELT IS LOCK TO SEAT. CANNOT USED EXISTING BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629020August 28, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS I HIT HIGHWAY CRUISING SPEED, THE GLASS ON MY SUNROOF EXPLODED. FORTUNATELY I HAD THE SUN SHADE CLOSED. HOWEVER, I WAS IN THE MIDDLE OF NOWHERE WITH NO SHOULDER TO PULL OFF ON. PART OF THE GLASS WAS SUCKED OUT AND BLEW BACK BEHIND ME. THERE WAS NO OTHER TRAFFIC ON THE ROAD, AND NO POSSIBILITY OF THE GLASS BEING STRUCK OR DAMAGED. JUST SHATTERED. EXPLODED. WITH MY KIDS IN THE CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618071August 1, 2014
TIRES
I AM FILING A COMPLAINT AGAINST FLOW MAZDA OF FAYETTEVILLE NC BECAUSE OF THEIR CUSTOMER SERVICE MANAGER FAILING TO PROVIDE DEALER WARRANTY INFORMATION AND/OR TIRE MANUFACTURER WARRANTY INFORMATION AT TIME OF PURCHASE OF 3 TIRES ON 23 FEB 2013 1420 EST. AS A RESULT I JUST FOUND OUT YESTERDAY JULY 31, 2014 AFTER 0920 HRS. EST THAT DUE TO NOT FOLLOWING "OWNERS OBLIGATIONS" IT WAS MY FAULT FOR A REALLY VAGUE TERM - "LACK OF MAINTENANCE". I ALSO ATTEMPTED TO FILE AN OFFICIAL COMPLAINT WITH [XXX] OF FLOW MAZDA UNFORTUNATELY HE DID NOT WRITE ANYTHING DOWN AND HE TOLD ME IT WILL BE STORED IN HIS HEAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609712July 10, 2014
VEHICLE SPEED CONTROL
I WAS DRIVING MAZDA 5 AND STOPPED FOR TRAFFIC LIGHT AS IT WAS RED. AS THE LIGHT TURNED GREEN, I MOVED MY FOOT FROM BRAKE TO ACCELERATOR PADDLE, THE CAR STARTED GOING IN REVERSE DIRECTION. I IMMEDIATELY APPLIED BRAKES, I TRIED TO ACCELERATE AGAIN AND AGAIN THE CAR WAS GOING IN REVERSE. NO I DID NOT HAVE MY CAR ON REVERSE GEAR, THE CAR WAS ON "D" DRIVE ALL THE TIME. I TURNED OFF THE CAR AND RESTARTED THE CAR AGAIN AND OUT THE CAR ON "D" AND AGAIN THE CAR WENT ON REVERSE. I TRIED THIS PROCESS AGAIN, THIS TIME ALL THE CAR DASHBOARD LIGHTS CAME ON AND CAR DID NOT START. I IMMEDIATELY CALLED 911, ON 5TH JULY (SUNDAY) AROUND 3:00PM. MY CALL DETAILS CAN BE RECEIVED. I TOWED MY CAR TO DEALERSHIP AND THEY ARE SUGGESTING ENGINE FAILURE. THE CAR CAN NO WAY HAVE ENGINE FAILURE. IF IT WAS ENGINE FAILURE HOW CAN THE CAR GO ON REVERSE? I AM THANKFUL TO GOD THAT I DID NOT HIT THE CAR BEHIND I HAD A 4 YEAR OLD CHILD IN MY CAR. THIS IS A SERIOUS ISSUE WITH THIS CAR. I WOULD SUGGEST PEOPLE ARE AWARE OF THIS MAJOR ISSUE AS THIS CAN LEAD TO MAJOR ACCIDENTS. ALSO, I GOT IT SERVICED 3 MONTHS BACK AND NO ISSUE WAS IDENTIFIED. I LIKE MAZDA 5 MINI VAN I HAVE BEEN DRIVING FOR ABOUT 4 YEARS BUT THIS INCIDENT HAS GREAT SETBACK ABOUT MAZDA IN MY MIND. I ALSO HAVE MAZDA CX-7 THAT I AM SO SCARED TO DRIVE. I CAN NEVER IMAGINE THE CAR GOING INTO REVERSE WHILE IN DRIVE MODE. THIS IS LIFE THREATENING DEFECT IN THE CAR. THANK YOU AND GOD BLESS YOU. P.S. THE VEHICLE SPEED WAS BETWEEN 0-5 MPH, THE SPEED WHEN YOU TAKE FOOT OF BRAKE AND PRESS SPEED ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606192June 26, 2014
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, SEATS
TL* THE CONTACT OWNS A 2013 MAZDA 5. THE CONTACT STATED THAT AFTER THE VEHICLE CAME TO A COMPLETE STOP ABRUPTLY, THE CONTACT'S SKULL HIT THE TOP OF THE HEAD RESTRAINT. THE CONTACT STATED THAT THE HEAD RESTRAINS FAILED TO ADJUST INTO A FORWARD OR BACKWARD MOTION. THE HEAD RESTRAINTS WERE ONLY ABLE TO BE ADJUSTED IN THE UP OR DOWN POSITION. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597934June 12, 2014
AIR BAGS
THE AIR BAG LIGHT WOULD START FLASHING AND THEN DISAPPEAR, BUT ONLY TO BEGIN FLASHING AGAIN WHEN THE VEHICLE WAS IN GEAR. THERE DOESN'T SEEM TO BE ANYTHING WRONG WITH THE VEHICLE BUT THE FLASHING OF THE AIR BAG LIGHT IS DISTRACTING AND IS BECOMING A NUISANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593005May 21, 2014
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2007 MAZDA MAZDA5. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585405April 29, 2014
SUSPENSION
KEPT HEARING A RATTLING NOISE COMING FROM REAR DRIVER'S SIDE, TOOK THE CAR IN TWO TIMES B/C OF THIS. TURNED OUT TO BE A PROBLEM WITH THE REAR SEAT RUBBER BUSHING WHICH IS REQUIRING THE DEALER TO GRIND THE ARCH WELD ON THE SPRING COIL. THERE IS A SERVICE BULLETIN ABOUT THIS VERY PROBLEM, WHICH INDICATED THAT THEY HAVE REDESIGNED THE PARTS IN NEWER MODELS SO THIS DOES NOT HAPPEN. I FEEL THAT THIS IS A DESIGN PROBLEM FOR WHICH I HAVE TO PAY FOR THE REPAIR AND THAT IT IS NOT DUE TO NORMAL WEAR AND TEAR ON THE CAR. IT SEEMS TO ME THAT THEY SHOULD FIX THE PARTS DUE TO THEIR FAULTY MANUFACTURING/DESIGN? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583023April 16, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 MAZDA MAZDA5. THE CONTACT STATED THAT THE REAR PARKING SENSORS FAILED TO OPERATE WHILE REVERSING AT APPROXIMATELY 5 MPH. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575548March 29, 2014
TIRES, TIRES:SIDEWALL
TIRES: THE 2012 MAZDA 5 GT STANDARD TIRES HAVE DEVELOPED MAJOR SIDE WALL BUBBLE/BLISTERS ON THE TOYO PROXES A18 205/50/R17 ON TWO SEPARATE TIRES WITH ONLY 12,000 MILES. MAZDA AND TOYO REPLACED THE FIRST ONE AND DECLINED TO REPLACE THE SECOND ONE. I REPLACED ALL 4 TIRES FOR THE SAFETY OF MY FAMILY AND OTHERS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575546March 29, 2014
TIRES
TIRES: THE 2012 MAZDA 5 GT STANDARD TIRES HAVE DEVELOPED MAJOR SIDE WALL BUBBLE/BLISTERS ON THE TOYO PROXES A18 205/50/R17 ON TWO SEPARATE TIRES WITH ONLY 12,000 MILES. MAZDA AND TOYO REPLACED THE FIRST ONE AND DECLINED TO REPLACE THE SECOND ONE. I REPLACED ALL 4 TIRES FOR THE SAFETY OF MY FAMILY AND OTHERS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568566March 11, 2014
SEAT BELTS
THE THIRD ROW SEATBELTS IN MY '09 MAZDA 5 BEING TOTALLY UNUSABLE FOR CHILDREN AND SOME ADULTS, INCLUDING MYSELF. THE SEATBELTS ARE POSITIONED SO HIGH AND SO FAR FORWARD THAT THEY ARE COMPLETELY UNSAFE, THEREFORE UNUSABLE. THE PROBLEM IS MASKED WITH A HIGH BACK BOOSTER SEAT BUT EVEN WITH A HIGH BACK BOOSTER SEAT, WHEN I JERKED AGAINST THE SEATBELT TO MAKE IT LOCK, THERE WAS AT LEAST 6 INCHES OF MOTION FORWARD AND SIDE-TO-SIDE BEFORE THE SEATBELT LOCKED. WHEN I TRIED THIS WITH A HIGH BACK BOOSTER IN THE 2ND ROW, THERE WAS MOTION ONLY 2 INCHES FORWARD AND NONE SIDE-TO-SIDE. THE SEATBELT PROBLEM IS TOTALLY UNACCEPTABLE AND AM SHOCKED THERE HASN'T BEEN A RECALL. THERE ALSO ISN'T LATCH IN THE THIRD ROW SO HOW AM I SUPPOSED TO PUT ANYONE BACK THERE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564239February 13, 2014
ENGINE
I AM PRESSING CHARGES AGAINST THE MAZDA COMPANY FOR FAILING TO CORRECTLY DIAGNOSE MY CAR WHEN I SENT IT TO BE REPAIRED AND FOR CAUSING DAMAGE TO MY ENGINE BY TELLING ME IT WAS READY TO BE DRIVEN AGAIN. I AM ALSO PRESSING CHARGES AGAINST MAZDA FOR PUTTING USED TIRES ON MY NEW CAR, MAKING IT UNSAFE TO DRIVE. MY STORY IS VERY LONG. I HAVE MANY DOCUMENTS I CAN SUBMIT TO BE USED AGAINST THEM. PLEASE GIVE ME THE CASE NUMBER AND A WAY I CAN SUBMIT MY DOCUMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561671January 27, 2014
SEAT BELTS
IN THE COLD WEATHER THE DRIVER'S SEAT BELT DOES NOT BUCKLE. IT FAILS TO "CLICK" INTO PLACE. OFTEN REQUIRES SEVERAL ATTEMPTS. ON 2 OCCASIONS THE BUCKLE WAS HELD IN PLACE AS-IF IT WAS SECURED ONLY TO SNAP OUT OF PLACE AFTER 5-10 MINUTES OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558193January 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 MAZDA, MAZDA 5. THE CONTACT WAS ADVISED THAT THE VEHICLE WAS LEAKING OIL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT A BOLT ON THE OIL ENGINE COOLER WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556740December 19, 2013
POWER TRAIN
AT A FULL STOP WITH MY RIGHT FOOT ON THE BRAKE, THE CAR JUMPED (AS IF BEING HIT FROM BEHIND) AND THE ENGINE BEGAN REVVING AS IF I HAD MY FOOT PRESSING DOWN AS HARD AS POSSIBLE ON THE ACCELERATOR. I HAD TO PUT THE CAR INTO NEUTRAL AND TURN THE CAR OFF TO GET IT TO STOP. THIS HAS HAPPENED SEVERAL TIMES SINCE FEBRUARY AT RANDOM INTERVALS RANGING FROM 4 MONTHS TO 1 WEEK APART BETWEEN INCIDENTS AND IN ALL DIFFERENT TYPES OF WEATHER. MAZDA'S COMPUTER IS TELLING THEM THAT PRESSURE IS BEING APPLIED TO BOTH THE BRAKE AND THE ACCELERATOR AT THE SAME TIME, AND THEREFORE THEY SAY THEY CANNOT COME UP WITH ANY OTHER CAUSE THAN THAT I AM PUTTING MY FOOT ON THE ACCELERATOR AT THE SAME TIME AS THE BRAKE. THIS IS NOT THE CASE. I VIDEO-TAPED THE LAST OCCURRENCE. THE CAR GOT UP TO 7000 RPM AND THE SUDDEN FORCE OF THE CAR JUMPING INTO GEAR ACTUALLY CAUSED THE CAR TO SLIDE EVEN THOUGH I HAD BEEN AT A FULL STOP (THIS INSTANCE WAS IN ICY CONDITIONS). I VIDEO-TAPED THE FACT THAT MY FOOT WAS NOT ON THE ACCELERATOR, BUT BECAUSE MY PHONE DOES NOT HAVE A LIGHT ON IT, THIS WAS TOO DARK TO DISCERN WITH THE DARK INTERIOR OF MY CAR. MY HUSBAND HAS ALSO BEEN IN THE CAR WHEN THIS HAS HAPPENED AND HAS SEEN THAT MY FOOT IS NOT ON THE ACCELERATOR. THE LOCAL MAZDA DEALER ALSO RODE WITH ME TO ASCERTAIN THAT I AM NOT A TWO-FOOTED DRIVER. MAZDA IS THROWING THEIR HANDS UP IN THE AIR BECAUSE THEIR COMPUTER WILL NOT PRODUCE A CODE TO IDENTIFY THE PROBLEM, WILL NOT OFFER A RENTAL CAR, WILL NOT OFFER TO REPLACE THE CAR, AND WILL NOT KEEP THE CAR LONG ENOUGH TO REPRODUCE THE PROBLEM (WHICH THEY SAY IS THE ONLY WAY THEY CAN IDENTIFY IT AND FIX IT). I EVEN ASKED THEM TO KEEP THE CAR THE LAST TIME IT HAPPENED UNTIL THEY COULD REPRODUCE IT, AND INSTEAD THEY INSTALLED A BLACK BOX DEVICE WHICH BASICALLY ENDED UP TELLING THEM NOTHING EXCEPT THAT FORCE WAS BEING APPLIED TO THE ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553787November 25, 2013
SERVICE BRAKES, HYDRAULIC, TIRES, TIRES:TREAD/BELT
2012 MAZDA5. BROUGHT THE CAR TO THE DEALER, TOLD THEM ABOUT THE VIBRATION AND THUMPING NOISE COMING FROM THE BRAKES / TIRES. THEY SAID THE TIRES BALANCES FINE AND COULD NOT FIND ANY ISSUES. DRIVING DOWN THE HIGHWAY, AT 70 MPH. HAD TO HIT THE BRAKES HARD, HAD A TERRIBLE VIBRATION FROM THE HITTING THE BRAKES/TIRES. I HAD THE TIRES LOOK INTO AT 18,000 MILES, THEY SAID NO PROBLEM, THEN AT 22,000, CANT FIND ANY ISSUES, THEY SAID THAT THESE TIRES WEAR FAST AND THAT'S THE WAY THE LOW PROFILE TIRES ARE, NOW I WILL TAKE IT IN AT 25,000 MILES AND SEE WHAT THEY SAY,TREAD WEAR IS TERRIBLE, AT 18,000 MILES IT WAS DOWN TO 5/32 TREAD. I KNOW THAT THERE IS SOME TYPE OF BELT SEPARATION IN THE TIRES, TRACTION IS ALSO TERRIBLE IN THE SNOW AND RAIN, TIRES ARE TOYO PROXES A18. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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