Mazda Mazda5 Complaints

412 consumer complaints on file.

#10536591August 21, 2013
STEERING, SUSPENSION, SERVICE BRAKES, HYDRAULIC
I HAD 3,000 MILES ON MY 2012 MAZDA 5 WHEN I FIRST COMPLAINED TO A MAZDA DEALER THAT MY CAR WOULD WOBBLE WHEN GOING FORWARD INTO A RIGHT TURN AND IN REVERSE WHEN MAKING A LEFT TURN.'SOMETHING' WOULD ALWAYS CORRECT THE PROBLEM FOR A WHILE WHEN I COMPLAINED DURING MULTIPLE OIL CHANGES. RECENTLY AT 25,000 MILES A DEALER FINALLY TOLD ME MY ROTORS WERE OUT OF ROUND SO THEY WERE GOING TO GROUND THEM DOWN TO MAKE THEM STRAIGHT. I REQUESTED A REPLACEMENT BUT THEY SAID NO. I WOULD NOT EXPECT NOR HAVE I EVER SEEN ROTORS WEAR DOWN BEFORE YEARS OF SERVICE. THERE IS NOW A PERCEPTION OF SKIDDING FOR A SECOND WHEN I GO AROUND A CORNER THAT I HAVE FELT TWICE SINCE THE ROTORS WERE SUPPOSEDLY MADE EVEN. THE CAR IS UNDER WARRANTY. HAS ANYONE ELSE HAD THIS PROBLEM? IS THIS A SAFETY ISSUE? I FEEL UNSAFE AS THE CAR HAS ALWAYS HAD A BALANCE PROBLEM. THE DEALER I BOUGHT THE CAR FROM SAID HE DOESN'T FEEL OR SEE A PROBLEM AND REFUSES TO REPLACE THE ROTORS EVEN THOUGH THE PROBLEM HAS BEEN THERE SINCE I BOUGHT THE CAR. IS THERE ANYTHING I NEED TO WORRY ABOUT OR DO? UPDATED 09/05/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526152July 22, 2013
TIRES
TL* THE CONTACT OWNS A 2012 MAZDA, MAZDA5 WITH TOYO PROXES ST II TIRES, LINE SIZE P205/50R17. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, THE MECHANIC INFORMED THE CONTACT THAT ALL FOUR TIRES WERE CRACKED INSIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR NEW TIRES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE ON THE TIRES AND VEHICLE WAS 22,400. THE DOT NUMBER WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523137July 3, 2013
EXTERIOR LIGHTING
JUST PURCHASED THE CAR TODAY 7/3/2013. LOW BEAMS WORKED AT THE DEALERSHIP. GOT IT HOME AND DROVE TONIGHT AND BOTH LOW BEAMS ARE OUT. I LOOKED ON THE INTERNET AND FOUND NUMEROUS COMPLAINTS IN MAZDA FORUMS ABOUT THIS ISSUE. COULD NOT FIND ANYTHING ABOUT THIS PROBLEM ON THIS WEBSITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522075June 27, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 MAZDA MAZDA5. THE CONTACT STATED THAT THERE WAS A CRACK ON THE RIGHT HINGE OF THE REAR HATCH. THE CONTACT SPOKE TO THE MANUFACTURER ABOUT THE FAILURE, BUT THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515084June 4, 2013
SUSPENSION, STRUCTURE:BODY
UPDATE - TIRE WEAR/SUSPENSION. I CONTACTED MAZDA USA VIA E-MAIL ON 5/31/13. I RECEIVED A RESPONSE CONCERNING THIS MATTER AND WAS GIVEN A CANNED RESPONSE BUT IT WAS BASICALLY "SORRY FOR YOUR LUCK" YOU WILL NEED TO TAKE TO A MAZDA DEALER TO SEE WHAT STEPS "YOU" CAN TAKE TO ENSURE A BETTER LIFE FOR YOUR VEHICLE AND TO TRY TO AVOID SUCH COSTLY REPAIRS. THERE WAS NO OFFER TO ASSIST. I CALLED THE REP AND WAS BASICALLY TOLD THE SAME THING. I ASKED HOW MANY REPORTS OF THE ALIGNMENT/TIRE WEAR ISSUES WERE REPORTED TO THEM AND WAS TOLD THEY WOULD NOT PROVIDE THAT INFORMATION. I'VE RE-CHECKED NHTSA'S WEB PAGE AND NOTED THESE ISSUES FROM 2006 TO 2011 MODELS ARE HEAVILY DOCUMENTED. PAGES AND PAGES OF THE SAME PROBLEM EXISTS. WITH THE UNEVEN TIRE WEAR OF MAZDA 5 VEHICLES HAPPENING TO THE INNER WALL OF THE TIRES, A REGULAR DRIVER CAN NOT SEE, THE OUTSIDE OF THE TIRE APPEARS TO HAVE PLENTY OF TREAD, WHILE THE INSIDE OF THE TIRE IS PRACTICALLY BALD. THIS CAUSES POTENTIAL BLOW OUTS, AND DRIVING HAZARDS - BOTH MY BLOW OUTS - INNER WALL WEAR! PLEASE HELP ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514693June 2, 2013
TIRES, TIRES:SIDEWALL
NOTICED SIDEWALL CRACKS RANGING FROM ONE TO FIVE INCHES ON THREE OF FOUR TIRES (THE REMAINING ONE TIRE WAS A REPLACEMENT FOR A PREVIOUS TIRE WITH SIDEWALL FAILURE. ONE TIRE HAS CONSISTENTLY BEEN A PROBLEM WITH LOSING AIR. TIRE WAS RESET WITH BEAD SEAL PREVIOUSLY, STILL SEEMED TO BE LOSING AIR, AND THIS IS THE TIRE WITH THE LONGEST SIDEWALL CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514521May 31, 2013
WHEELS, SUSPENSION
PURCHASED 06 MAZDA 5 TOURING IN 8/2007 - HAD FIRST PROBLEM WITH TIRES - HAD BLOW OUT ON HIGHWAY - PULLED OFF ROAD - HUSBAND CAME AND NOTED THE INNER WALL OF TIRE WAS WORN BADLY AND BLEW - ON OUTSIDE TIRES APPEAL FINE BUT WAS TOLD ALL 4 TIRES NEEDED REPLACED DUE TO WEAR ON INNER WALLS. REPLACED - 1.5 YEARS LATER - SAME INNER WALL WEAR ISSUES - REPLACED TIRES. 1 YEAR LATER - REPLACE FRONT STRUTS - 6 MONTHS LATER - REPLACED FRONT TWO TIRES DUE TO INNER WALL WEAR. 1 YEAR LATER REPLACE ALL FOUR TIRES DUE TO INNER WALL WEAR - TOLD TODAY THAT I WILL NEED NEW TIRES ONCE AGAIN.... SAME ISSUE, INNER WALL WEAR - ALSO TOLD I WILL NEED NEW FRONT AND REAR SUSPENSION. PER MULTIPLE SITES, THIS APPEARS TO BE AN ONGOING ISSUE AND CREATES SAFETY RISKS.... NEEDS TO BE ADDRESSES BY MAZDA ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510869May 6, 2013
STRUCTURE
FINDING MULTIPLE YELLOW SPIDERS IN THE CAB OF THE OF OUR CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510014April 30, 2013
SEATS
MAZDA HEADRESTS TILT TOO FAR FORWARD. WE WERE READY TO BUY A MAZDA5 BUT WHEN MY WIFE GOT BEHIND THE WHEEL IN THE TEST DRIVE THE HEADREST PUSHED HER HEAD FORWARD; CANNOT ADJUST TILT. SHE GOT A HEADACHE AFTER THE TEST DRIVE. THIS IS NOT SAFE. SHOULD SUPPORT FROM BOTTOM OF HEAD AND AROUND BACK OF HEAD -- INSTEAD IT PUSHED FORWARD FROM TOP OF HEAD! WORST HEADREST I HAVE EVER SEEN -- NO REAL SUPPORT FOR HEAD. CUSTOMERS WILL (AND DO) TURN THESE AROUND, PROVIDING NO SUPPORT AND LITTLE PROTECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508281April 15, 2013
ELECTRICAL SYSTEM
IN THIS CASE I LEFT MY LIGHTS ON CAUSING THE BATTERY TO RUN DOWN. THE PROBLEM WITH THIS CAR IS WHEN THERE IS NO POWER IT IS IMPOSSIBLE TO OPEN THE REAR SLIDING DOORS OR TAILGATE. ONLY THE DRIVER'S DOOR OPENS WITH A KEY AND YOU CANNOT OPEN THE REAR DOORS FROM THE INSIDE WITHOUT POWER. IN THE EVENT OF AN ACCIDENT THAT DISABLES THE POWER SYSTEM THESE DOORS CANNOT BE OPENED AND PASSENGERS (ESPECIALLY CHILDREN WHO ARE IN SAFETY SEATS) CAN BE TRAPPED. THERE ARE 3 ROWS OF 2 BUCKET SEATS PER ROW. I FEEL THIS CAR IS A DEATH TRAP AND WOULD SERIOUSLY RECOMMEND IT NOT BE PURCHASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508202April 14, 2013
STEERING
2006 MAZDA 5 STEERING WHEEL GOT STUCK 4 TIMES IN LAST 2 MONTHS FOR FRACTION OF SECONDS WHILE MAKING EITHER LEFT OR RIGHT TURN DRIVING AT 10-15 MPH (ONE TIME AT AFTER I STOPPED AT STOP SIGN). THE STEERING WHEEL GOT SO HARD I COULD NOT TURN IT AND THEN ALL OF SUDDEN I WAS ABLE TO TURN. TOOK IT TO DEALER BUT THEY SAID THEIR DIAGNOSTIC RESULTS DID NOT FIND ANY ISSUES AND THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507351April 6, 2013
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TPMS / TIRE VALVE STEM LEAKED AIR FROM TIRE. THIS IS THE SECOND TPMS OCCURRENCE WITHIN LAST 2 MONTHS (FROM 2 DIFFERENT SENSORS). SERVICE SHOP SAID THAT IT WAS CORRODED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501829March 6, 2013
SUSPENSION
LOUD CLUNKING NOISE IN LEFT/FRONT OVER UNEVEN SURFACE. WORSE DURING COLD WEATHER. CHECKED BY INDEPENDENT DEALER THEN BY MAZDA DEALERSHIP. TOLD SWAY BAR BUSHINGS WERE THE PROBLEM. CAR WAS UNDER WARRANTY AT TIME OF INITIAL COMPLAINT, BUT TECHNICIAN WAS UNABLE TO HEAR IT. [BUSHING WARM BY THE TIME I GOT TO DEALER]. CLAIM MADE TO MAZDA TO REPAIR UNDER WARRANTY BUT WAS DECLINED. INTERNET SEARCH SHOWS THIS TO BE A KNOWN PROBLEM ON THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496132February 1, 2013
SUSPENSION, WHEELS
MAZDA5 2008 WEARING INSIDE OF TIRES PREMATURELY AND CUPPING. OUTSIDE EDGE OF TIRES REPORTED TO STILL HAVE 15000 MILES LEFT OF USE. SECOND SET OF TIRES PURCHASED WITH SAME PROBLEM. GRINDING NOISE EVERY TIME DEALER ROTATED AND ALIGNED THE TIRES EVERY 5K MILES DURING OIL CHANGE. I WAS ACCUSED OF NOT ROTATING TIRES ENOUGH; HOWEVER, NOW THEY ADMIT THE ALIGNMENT IS A COMMON PROBLEM WITH MAZDA5. DEALER ONLY RECOMMENDS I GET A "SPECIAL" GERMAN ENGINEERING STYLE ALIGNMENT THAT COSTS $89 EVERY 10K MILES. I AM FORCED TO PAY FOR THEIR POOR DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493434January 18, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MAZDA MAZDA5. THE CONTACT STATED THAT ALL FOUR TIRES WERE WEARING EXCESSIVELY DUE TO THE FACTORY SPECIFICATIONS OF THE ALIGNMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COULD NOT PROVIDE ANY ASSISTANCE TO THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489558December 23, 2012
SUSPENSION, WHEELS
TIRES MAKE NOISE AT 25+MPH. ALSO TRIED TO ROTATE THEM, BUT THE INSIDE THREAD WORN UNEVENLY (ALSO MENTIONED HERE BY OTHERS). THE TIRE SHOP SAID THAT SHOCKS NEED TO BE REPLACED, CALLED MAZDA, BUT THEY DON'T COVER SHOCKS/STRUTS UNDER POWER TRAIN PROTECTION. ALSO A MAJOR CLUNK AT FRONT SUSPENSION, MECHANICS CAN'T FIGURE OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489430December 20, 2012
SUSPENSION
REAR TIRES (TOYO, SIZE 205-50R17) BECAME NOTICEABLY NOISY, AT SPEEDS OF APPROXIMATELY 25 MPH & ABOVE) DUE TO CUPPING (LOW SPOTS AND HIGH SPOTS) WEAR ON INSIDE EDGE OF TIRES. I TOOK VEHICLE TO MAZDA DEALER WHERE I WAS INFORMED THAT THIS IS CAUSED BY THE HIGH CAMBER ANGLE OF THE REAR SUSPENSION (I.E., THE TOP OF EACH REAR TIRE LEANS INWARD). THE CAMBER IS NON-ADJUSTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487395December 5, 2012
SUSPENSION
I PURCHASED A USED 2009 MAZDA5 KNOWING THAT IT NEEDED TIRES. AFTER BUYING NEW TIRES I HAD THE CAR ALIGNED. I WAS TOLD THE ALIGNMENT WAS "WITHIN SPEC" DESPITE THE FACT THAT THE REAR CAMBER WAS SET IN SUCH A MANNER THAT THE TIRES SHOP SAID I'D BE LUCKY TO GET 15,000 MILES OUT OF MY NEW TIRES. I WAS ALSO INFORMED THAT THERE WAS NO ADJUSTMENT FOR REAR CAMBER WITHOUT BUYING A $600 CAMBER KIT. I TOOK IT TO THE DEALER, ASSUMING THEY HAD MORE EXPERIENCE WITH THE CAR, BUT WAS TOLD THE SAME THING. IN ORDER TO PROPERLY ALIGN THE CAR I WOULD HAVE TO BUY AN AFTERMARKET KIT. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE WITH THE EXTREME AND UNADJUSTABLE NEGATIVE CAMBER TIRES CAN WEAR DOWN TO THE CORD ON THE INSIDE EDGE WHILE LOOKING NEARLY NEW ON THE OUTER EDGE. ALL THIS HAPPENS RATHER QUICKLY WHILE THE CAR IS TECHNICALLY WITHIN THE RATHER WIDE SPECIFICATION SET BY MAZDA. MAZDA CUSTOMER SERVICE DENIES ANY KNOWLEDGE ABOUT THIS PROBLEM DESPITE HUNDREDS, IF NOT THOUSANDS OF PEOPLE CLAIMING TO HAVE BROUGHT IT TO THEIR ATTENTION. MAZDA KNOWS THIS IS A DANGEROUS PROBLEM, BUT IGNORES THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484074November 12, 2012
SEATS
WE WERE REAR ENDED AND PUSHED INTO ANOTHER CAR IN FRONT, AND THE FRONT SEATS FAILED AND RECLINED WHEN WE WERE REAR ENDED. AIRBAGS DEPLOYED BUT DID NOT COME IN CONTACT WITH US SINCE WE WERE FORCED TO RECLINE. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10483435November 5, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
WHILE CHECKING THE CUSTOMER'S TIRE PRESSURE AS PART OF AN OIL CHANGE SERVICE, THE VALVE STEM BROKE. THE VALVE STEM WAS PART OF THE TPMS SENSOR RESULTING IN THE TIRE GOING FLAT AND THE CAR TO BECOME INOPERABLE. A NEW TPMS SENSOR WAS PROCURED AND WE (THE SERVICE CENTER) HAD TO PAY THE $205.77 TO REPAIR THE FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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