Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11005835July 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VIC BAILEY FORD LINCON LOCATED AT 501 E DANIEL MORGAN AVE SPARTANBURG, SC 29302 888-349-4165) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005057July 13, 2017
STRUCTURE:BODY
LINCOLN PASSENGER DOOR LATCH. THE VEHICLE WAS STATIONARY, AT A GAS STATION HAVING JUST REFUELED. THE PASSENGER WENT TO CLOSE THE DOOR AND DOOR DID NOT CLOSE. SO TRIED AGAIN AND REALIZED THE DOOR WAS NOT STAYING CLOSED. DRIVER CHECKED THE DOOR LATCH TO SEE IF IT NEEDED TO BE PUSHED DOWN AND REALIZED THIS WAS NOT THE PROBLEM. THE VEHICLE AND PASSENGERS WERE ON A TRIP OUT OF STATE MORE THAN 8+ HOURS FROM HOME AND IT WAS JULY 4TH HOLIDAY. NO DEALERSHIPS/ AND FORD/LINCOLN CUSTOMER SERVICE NOT AVAILABLE. HAD TO WAIT UNTIL NEXT DAY, CONTACTED 2 FORD DEALERSHIPS ONE WAS BOOKED THE OTHER HAD AVAILABILITY BUT IT WOULD TAKE A FEW DAYS. CONTACTED THE LINCOLN CUSTOMER SERVICE SINCE WE SAW ONLINE THERE HAD BEEN A DOOR LATCH RECALL. WE MENTIONED THIS AND THEY TOLD US THE DOOR LATCH RECALL HAD BEEN COMPLETED ON THIS VEHICLE IN NOVEMBER 2015. THIS CONCERNED ME EVEN MORE SINCE THIS REPLACEMENT PIECE THAT WAS TO REPAIR POTENTIALLY DEFAULT LATCHES DEFAULT EVEN MORE QUICKLY AND WITH LESS DRIVING. IN JAN 2016 WE MOVED OUT OF STATE TO DC WHERE WE PARK THE CAR AND RARELY DRIVE THE CAR, THEREFORE THE AMOUNT OF MILEAGE THIS LASTED WAS UNACCEPTABLE. WE HAD TO PAY $420 TO THE DEALERSHIP FOR THE LATCH REPAIR (FORD DID REFUND US $284 SINCE THEY FELT BAD EVEN THOUGH IT WAS OUT OF THE 12 MONTH WARRANTY) BUT ALSO HAS TO PAY $255 RENTAL CAR WHICH DURING HOLIDAY WEEK IN A VACATION TOWN WE GOT THE LAST RENTAL CAR. A DOOR LATCH SHOULD NOT BREAK AFTER 20 MONTHS WITH NORMAL DRIVING, NOT TO MENTION THE LIMITED USE OF DRIVING THIS CAR GETS. A DOOR LATCH IS A MAJOR SAFETY ISSUE WHAT IF IT HAPPENED TO THE DRIVER'S SIDE? THE CAR COULD ONLY BE DRIVEN WITH SOMEONE MANUALLY HOLDING THE DOOR SHUT WITH BOTH HANDS. SO I AM DEEPLY CONCERNED THAT EITHER FORD DID NOT ACTUALLY REPLACE THE DOOR LATCH IN NOV 2015, OR IF THEY DID THE REPLACEMENTS ARE MORE FAULTY AND A 12 MONTH WARRANTY IS INSUFFICIENT FOR A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005181July 13, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE VEHICLE WAS NOT PARKED CORRECTLY AND DECIDED TO STRAIGHTEN THE VEHICLE. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL DING NOISE AND THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING AND DROVE OVER A CURB. WHILE ATTEMPTING TO REVERSE THE VEHICLE OFF OF THE CURB WITH THE BRAKE PEDAL STILL DEPRESSED, THE CONTACT HEARD AN ABNORMAL DING NOISE AGAIN. THE VEHICLE INDEPENDENTLY ACCELERATED IN REVERSE AND FAILED TO STOP. AS A RESULT, THE VEHICLE ROLLED INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HINES PARK LINCOLN (40601 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 619-6272) WHERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT SHE COULD FILE A SUBROGATION INSURANCE CLAIM. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 09/06/17*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11004747July 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION TWO YEARS AGO. THE CONTACT MENTIONED THAT FORD LINCOLN PINEWOOD BLVD OF FLORIDA ADVISED THAT PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004759July 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. KOONS FORD AND LINCOLN (2540 RIVA ROAD ANNAPOLIS, MD 21401 410-224-2100) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/22/17*LJ UPDATED 8/25/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004251July 11, 2017
AIR BAGS
TAKATA RECALL. RECEIVED RECALL NOTICE IN 3/2017 FOR PASSENGER FRONTAL AIRBAG INFLATOR. STILL CAN'T GET REPAIRED. DEALER SAYS THEY HAVEN'T RECEIVED REPLACEMENT PARTS. WAITING TOO LONG FOR RECALL REPAIR. IT APPEARS THAT S. FLORIDA SHOULD BE A HIGH PRIORITY FOR REPAIR PARTS DUE TO HIGH HEAT AND HUMIDITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003971July 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED A RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (FAIRWAY FORD LINCOLN OF GREENVILLE 2323 LAURENS RD, GREENVILLE, SC, 29607) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001069July 10, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
2017 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO COMPUTER TOUCH SCREEN MALFUNCTION, HEADLIGHTS CONTROL SWITCH PROBLEMS. *LD THE CONSUMER STATED WITHIN THE FIRST MONTH OF PURCHASING THE VEHICLE THE TOUCH SCREEN WOULD SHUT DOWN AND REBOOT ITSELF WHILE DRIVING. THE SWITCH THAT CONTROLS THE HEADLIGHTS WAS ALSO FAULTY. UPDATED 07/10/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003730July 7, 2017
ELECTRICAL SYSTEM, SEATS
AT 44K MILS, PASSENGER SEAT SWITCH & MOTOR W/TRACK MALFUNCTIONED FOR SEAT SELDOM USED. RPR COST REDUCED TO $1145 DUE TO INADEQUATE DIAGNOSIS & 10 DAY WAIT FOR RETURN OF WRONG PARTS AND DEALER SUBLETS, PRIOR ELECTRICAL FAILURE OF DRIVER DOOR LATCH & LOCKING MECHANISM AT 39K MILES BOTH OCCURRENCES AFTER 5 YEAR WARRANTY BUT SUBSTANTIALY PRIOR TO 50K MILE WARRANTY. CARUSO LINCOLN DEALER WAS ABLE TO GET WARRANTY REPAIR DONE ON DOOR PROBLEM. I DID NOT EVEN ATTEMPT WARRANTY REPAIR ON SEAT PROBLEM PREFERRING TO PAY AND PAY OFF VEHICLE ASAP AND RID MYSELF OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003290July 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SARAT FORD LINCOLN (245 SPRINGFIELD ST, AGAWAM, MA 01001 (413) 786-0430) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/24/17*LJ THE CONSUMER REQUESTED TO PAY FOR THE REPLACEMENT AIR BAG INSTEAD OF WAITING FOR THE RECALL TO BE PERFORMED. THE CONSUMER WAS ADVISED THE AIR BAG WOULD ONLY BE REPLACED WITH ANOTHER TAKATA AIRBAG. UPDATED 08/29/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003145July 5, 2017
ELECTRICAL SYSTEM, SEAT BELTS, SEATS
I HAVE ONLY OWNED THIS CAR FOR 32 MONTHS. AND YET IT HAS BEEN IN FOR SERVICE APPROX. 9 TIMES FROM RECALLS NOTICE THAT I HAVE RECEIVED NOTICES ON 14S21,15S16,15S14KEY FAB PROBLEMS 2 TIMES, AIR CONDITIONER, SIDE MIRROR WAS BROKEN, THE HAS PUT INSELF INTO PARK WHEN THE SEAT BELT IS TAKEN OFF. DRIVER SEAT STARTED MOVING BY ITSELF FROM FORWARD TO BACKWARDS & UP AND DOWN. VEHICLE CONTROL PANEL HAS BEEN REPLACED TWICE. START & STOP BUTTON HAS BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003133July 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (FORD LINCOLN OF OCALA) WAS CONTACTED AT 352-732-4800 ON TWO OCCASIONS IN THE FALL OF 2016 AND SPRING OF 2017. THE DEALER STATED THAT THEY DID NOT HAVE THE RECALL REMEDY PARTS AVAILABLE. THE MANUFACTURER STATED THAT THE PARTS FOR THE RECALL REMEDY WERE NOT MADE AVAILABLE, AND THAT THE CONTACT WOULD RECEIVE ANOTHER LETTER WHEN THEY ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002401June 29, 2017
AIR BAGS
TAKATA RECALL. I WANT TO REMOVE THE RECALL AIRBAG AND WAS TOLD I COULDN'T. I THINK IF I WAS PUT ON NOTICE OF THE SAFETY RECALL THEN I SHOULD BE ABLE TO DO WHAT IS NECESSARY TO MAKE MY VEHICLE SAFE. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001860June 28, 2017
AIR BAGS
THEY HAVE NOT REPAIRED MY AIRBAG, EVERY TIME I CALL TO GET IT REPAIRED THEY TELL ME THE AIRBAGS ARE ON BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001586June 27, 2017
AIR BAGS
I RECEIVED A RECALL LETTER ON MY PASSENGER SIDE AIRBAG NEARLY ONE YEAR AGO. TO DATE, I HAVE NOT RECEIVED NOTICE THAT THIS AIRBAG WILL BE REPLACED. I HAVE NOT ALLOWED A PASSENGER IN THE FRONT SEAT OF MY CAR THIS PAST YEAR. I HAVE CONTACTED LINCOLN SEVERAL TIMES ASKING WHEN MY AIRBAG WILL BE REPLACED TO NO AVAIL. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001328June 26, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001399June 26, 2017
EXTERIOR LIGHTING
RIGHT SIDE BRAKE LIGHT HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001171June 24, 2017
STRUCTURE:BODY
MY WIFE GOT TO THE MALL AND TRIED TO GET OUT OF THE CAR AND THE DOOR WOULD NOT UNLATCH. SHE CALLED ME FRANTIC ASKING WHAT TO DO. SHE DID NOT DARE ASK A STRANGER, SO I TOLD HER TO WAIT AND I WOULD BE RIGHT THERE. SHE WAS VERY UPSET BY THE TIME I GOT THERE.-20 MIN. THE DOOR OPENED NORMALLY FROM THE OUTSIDE. LATER I TOOK THE DOOR APART AND FOUND THAT A PLASTIC PART OF THE HANDLE THAT TRANSFERS MOTION TO THE DOOR LATCH HAD BROKEN. THIS SEEMS LIKE A POOR DESIGN AND/ OR A POOR CHOICE OF MATERIAL. IN A DIFFERENT CIRCUMSTANCE OR LOCATION THIS COULD HAVE BEEN A LIFE THREATENING EVENT. I BELIEVE THE DESIGN OR MATERIAL SHOULD BE CHANGED BEFORE SOMEONE IS INJURED OR WORSE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000418June 21, 2017
UNKNOWN OR OTHER
RECALL ON DOOR LATCHES BUT THERE ARE NO REPLACEMENT PART AVAILABLE. UNKNOWN WHEN THEY WILL BE IN STOCK WHEN I WAS NOTIFIED OF THE RECALL I ASKED THEM TO ORDER PARTS BUT THEY HAVE BEEN ON BACK ORDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000419June 21, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE WAITING FOR AN EXTENDED PERIOD OF TIME FOR THE MANUFACTURER TO SUPPLY THE REMEDY AND PARTS, THE REAR PASSENGER DOOR LATCH FRACTURED AND FAILED TO REMAIN SECURE WHILE THE VEHICLE WAS IN MOTION. THE DEALER (AUTONATION FORD BURLESON, 850 N BURLESON BLVD, BURLESON, TX 76028, (817) 522-3224) WAS UNABLE TO PROVIDE THE PART. THE MANUFACTURER DID NOT KNOW WHEN THE PART AND REMEDY WOULD BE AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER INDICATED THAT THEY WOULD PROVIDE A LOANER VEHICLE FOR A WEEK, AND THEN THE CONTACT WOULD NEED TO MAKE THE ADJUSTMENT TO WAIT UNTIL THE REMEDY AND PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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