Lincoln MKZ Service Bulletins (2020)

82 manufacturer communications on file.

• February 17, 2026•Document ID: 11029595

  Other
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 54589

  Date Added:

  March 4, 2026

  Manufacturer:

  FORD

  Summary

  Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software.

  Associated Products (70)

  2024 Ford Explorer2024 Ford Maverick2024 Ford Transit2024 Lincoln Aviator2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Maverick2022 Ford Mustang+ 50 more
  Associated Documents

  • DownloadMC-11029595-0001.pdf↗
• November 12, 2025•Document ID: 11025611

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; POWER TRAIN

  Mfr Comm. #:

  SSM 54366

  Date Added:

  November 19, 2025

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

  Associated Products (128)

  2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit+ 108 more
  Associated Documents

  • DownloadMC-11025611-0001.pdf↗
• August 7, 2025•Document ID: 11021803

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 54116

  Date Added:

  August 12, 2025

  Manufacturer:

  LINCOLN

  Summary

  Various 2019-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus (USB) cable during SYNC system boot up. To correct his condition, advise the customer to disconnect the USB cable from the phone. If the center display screen displays normally, reconnect the phone. If the concern persists, disconnect the phone from the USB cable, cycle the ignition off and open the driver's door so the interior lights come on. Close the door, start the vehicle and wait for the center display screen to boot up past the start-up animation and display the home screen, then reconnect the phone using the USB cable. If the concern persists after this procedure, follow normal Workshop Manual diagnostics for a blank screen concern.

  Associated Products (74)

  2024 Ford Bronco Sport2024 Ford Explorer2024 Ford Maverick2024 Ford Transit2024 Lincoln Aviator2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-550+ 54 more
  Associated Documents

  • DownloadMC-11021803-0001.pdf↗
• May 10, 2025•Document ID: 11019259

  Other
  UNKNOWN OR OTHER

  Mfr Comm. #:

  24B47 S1

  Date Added:

  June 5, 2025

  Manufacturer:

  FORD

  Summary

  CERTAIN 2018-2024 MODEL YEAR VARIOUS VEHICLES — UPDATE SYNC SOFTWARE

  Associated Products (74)

  2024 Ford Bronco Sport2024 Ford Maverick2023 Ford Bronco Sport2023 Ford Explorer2023 Ford F-2502023 Ford F-3502023 Ford F-4502023 Ford F-5502023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-450+ 54 more
  Associated Documents

  • DownloadMC-11019259-0001.pdf↗
• December 4, 2024•Document ID: 11012217

  Other
  UNKNOWN OR OTHER

  Mfr Comm. #:

  24B47 S1

  Date Added:

  January 3, 2025

  Manufacturer:

  FORD

  Summary

  Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software

  Associated Products (67)

  2024 Ford Bronco Sport2024 Ford Maverick2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Maverick2022 Ford Mustang2022 Ford Ranger+ 47 more
  Associated Documents

  • DownloadMC-11012217-0001.pdf↗
• November 27, 2024•Document ID: 11010950

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 53174

  Date Added:

  December 3, 2024

  Manufacturer:

  LINCOLN

  Summary

  Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.

  Associated Products (57)

  2025 Ford F-1502024 Ford Bronco2024 Ford Edge2024 Ford Explorer2024 Ford F-1502024 Ford Ranger2024 Lincoln Aviator2023 Ford Bronco2023 Ford Edge2023 Ford Explorer2023 Ford F-1502023 Lincoln Aviator2023 Lincoln Nautilus2022 Ford Bronco2022 Ford Edge2022 Ford Explorer2022 Ford F-1502022 Lincoln Aviator2022 Lincoln Nautilus2021 Ford Bronco+ 37 more
  Associated Documents

  • DownloadMC-11010950-0001.pdf↗
• October 10, 2024•Document ID: 11008948

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 53040

  Date Added:

  October 16, 2024

  Manufacturer:

  FORD

  Summary

  While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

  Associated Products (322)

  2024 Ford Bronco2024 Ford Bronco Sport2024 Ford E-3502024 Ford E-4502024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford Explorer2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6502024 Ford F-7502024 Ford Maverick2024 Ford Mustang2024 Ford Mustang Mach-E2024 Ford Ranger2024 Ford Transit+ 302 more
  Associated Documents

  • DownloadMC-11008948-0001.pdf↗
• August 23, 2024•Document ID: 11006862

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 52820

  Date Added:

  September 4, 2024

  Manufacturer:

  FORD

  Summary

  Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.

  Associated Products (65)

  2024 Ford Bronco Sport2024 Ford Explorer2024 Ford Maverick2024 Ford Transit2024 Lincoln Aviator2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Expedition2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-450+ 45 more
  Associated Documents

  • DownloadMC-11006862-0001.pdf↗
• July 23, 2024•Document ID: 11006036

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  24B47

  Date Added:

  August 7, 2024

  Manufacturer:

  FORD

  Summary

  Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.

  Associated Products (71)

  2024 Ford Bronco Sport2024 Ford Maverick2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Maverick2022 Ford Mustang2022 Ford Ranger+ 51 more
  Associated Documents

  • DownloadMC-11006036-0001.pdf↗
• July 16, 2024•Document ID: 11005746

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 52722

  Date Added:

  August 6, 2024

  Manufacturer:

  LINCOLN

  Summary

  Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software

  Associated Products (73)

  2024 Ford Explorer2024 Ford Maverick2024 Ford Transit2024 Lincoln Aviator2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Maverick+ 53 more
  Associated Documents

  • DownloadMC-11005746-0001.pdf↗
• July 9, 2024•Document ID: 11005710

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 52704

  Date Added:

  August 5, 2024

  Manufacturer:

  FORD

  Summary

  Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.

  Associated Products (74)

  2024 Ford Bronco Sport2024 Ford Explorer2024 Ford Maverick2024 Ford Transit2024 Lincoln Aviator2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-550+ 54 more
  Associated Documents

  • DownloadMC-11005710-0001.pdf↗
• June 28, 2024•Document ID: 11003146

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 52675

  Date Added:

  July 3, 2024

  Manufacturer:

  FORD

  Summary

  Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level

  Associated Products (74)

  2024 Ford Bronco Sport2024 Ford Explorer2024 Ford Maverick2024 Ford Transit2024 Lincoln Aviator2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-550+ 54 more
  Associated Documents

  • DownloadMC-11003146-0001.pdf↗
• June 6, 2024•Document ID: 11001646

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  TSB 24-2182

  Date Added:

  June 13, 2024

  Manufacturer:

  FORD

  Summary

  This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.

  Associated Products (83)

  2024 Ford Bronco Sport2024 Ford Explorer2024 Ford Maverick2024 Ford Transit2024 Lincoln Aviator2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-550+ 63 more
  Associated Documents

  • DownloadMC-11001646-0001.pdf↗
• April 3, 2024•Document ID: 10253552

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 52410

  Date Added:

  April 24, 2024

  Manufacturer:

  FORD

  Summary

  Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.

  Associated Products (118)

  2024 Ford Bronco2024 Ford Bronco Sport2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford F-1502024 Ford Maverick2024 Ford Mustang2024 Ford Mustang Mach-E2024 Ford Ranger2024 Ford Transit Connect2024 Lincoln Aviator2024 Lincoln Corsair2024 Lincoln Nautilus2024 Lincoln Navigator2023 Ford Bronco2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Expedition+ 98 more
  Associated Documents

  • DownloadMC-10253552-0001.pdf↗
• March 6, 2024•Document ID: 10251952

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 52335

  Date Added:

  March 20, 2024

  Manufacturer:

  FORD

  Summary

  For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.

  Associated Products (211)

  2024 Ford Bronco2024 Ford Bronco Sport2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford Explorer2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Maverick2024 Ford Mustang2024 Ford Ranger2024 Ford Transit2024 Lincoln Aviator2024 Lincoln Corsair+ 191 more
  Associated Documents

  • DownloadMC-10251952-0001.pdf↗
• March 1, 2024•Document ID: 10251934

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 52314

  Date Added:

  March 20, 2024

  Manufacturer:

  FORD

  Summary

  During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

  Associated Products (232)

  2024 Ford Bronco2024 Ford Bronco Sport2024 Ford E-3502024 Ford E-4502024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford Explorer2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Maverick2024 Ford Mustang2024 Ford Transit2024 Lincoln Aviator+ 212 more
  Associated Documents

  • DownloadMC-10251934-0001.pdf↗
• February 29, 2024•Document ID: 10250852

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 52307

  Date Added:

  March 5, 2024

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (67)

  2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit Connect2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford F-6002022 Ford F-6502022 Ford F-7502022 Ford Maverick2022 Ford Mustang+ 47 more
  Associated Documents

  • DownloadMC-10250852-0001.pdf↗
• October 5, 2023•Document ID: 10244707

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER

  Mfr Comm. #:

  TSB 23-2307

  Date Added:

  November 2, 2023

  Manufacturer:

  FORD

  Summary

  Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.

  Associated Products (64)

  2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Maverick2022 Ford Mustang2022 Ford Ranger2022 Lincoln Aviator2022 Lincoln Corsair2021 Ford Bronco Sport2021 Ford Ecosport+ 44 more
  Associated Documents

  • DownloadMC-10244707-0001.pdf↗
• August 2, 2023•Document ID: 10241627

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51838

  Date Added:

  September 4, 2023

  Manufacturer:

  FORD

  Summary

  In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.

  Associated Products (127)

  2023 Ford Bronco2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Expedition2023 Ford Explorer2023 Ford F-1502023 Ford F-2502023 Ford F-3502023 Ford F-4502023 Ford F-5502023 Ford Maverick2023 Ford Mustang2023 Ford Mustang Mach-E2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2023 Lincoln Corsair2023 Lincoln Nautilus2023 Lincoln Navigator+ 107 more
  Associated Documents

  • DownloadMC-10241627-0001.pdf↗
• June 16, 2023•Document ID: 10237977

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51725

  Date Added:

  June 21, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (66)

  2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Ranger2023 Ford Transit Connect2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford F-6002022 Ford F-6502022 Ford F-7502022 Ford Maverick2022 Ford Mustang2022 Ford Ranger+ 46 more
  Associated Documents

  • DownloadMC-10237977-0001.pdf↗