Lincoln MKX Complaints

1,418 consumer complaints on file.

#11268873October 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 50 MPH, THE VEHICLE DOWNSHIFTED ON ITS OWN. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE FAILURE ALSO OCCURRED WHILE ACCELERATING FROM A STOP. THE VEHICLE WAS TAKEN TO ROBINSON BROTHERS FORD (11455 AIRLINE HWY, BATON ROUGE, LA 70816, (225) 293-8900) MULTIPLE TIMES, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS WAITING FOR A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000. *DT *TP ISSUES ALSO OCCURS AT LOWER SPEEDS WHEN EXCELORATING WHEN TRY TO MOVE AT STOPPED, TRAFFIC LIGHT OR STOP SIGN *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268971October 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND AN ABNORMAL HISSING NOISE WAS DETECTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAM FORD LINCOLN (905 BRADY AVE, STEUBENVILLE, OH 43952, (740) 283-4131) WHERE IT WAS DIAGNOSED THAT THE VACUUM BOOSTER NEEDED TO REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268452October 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I'M GETTING EXHAUST SMELL COMING OUT OF VENTS. MAKING ME SICK & GIVING ME HEADACHES.. TOOK IT TO DEALER DID NOTHING, REPLACED CABIN FILTE ? HAPPENS WHEN DRIVING BUT NOT ALWAYS. BEEN GOING ON FOR WEEKS. NOW IT'S MAKING BAD NOISE UNDER CAR WHEN I START DRIVING FOR ABOUT 5 MINUTES THEN STOPS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267767October 10, 2019
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE THE VEHICLE WAS IN REVERSE, THE REAR CAMERA WAS INOPERABLE. CREST FORD (218 FLANDERS RD, EAST LYME, CT 06357, (860) 739-5403) WAS CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 95,613.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265574October 2, 2019
WHEELS
I HAVE HANKOOK VENTUS S1 NOBLE2 245/50R20 TIRES AND VEHICLE HAS 19827 MILES ON THEM. COUPLE OF MONTH AGO THEY START RANDOMLY DROP PRESSURE WITHOUT ANY VISIBLE DAMAGE, I PUMPED THEM BACK AND CONTINUE DRIVE. YESTERDAY WHEN I CAME OUT OF STORE ONE OF TIRES HAD 0 PRESSURE. I PUT SPARE TIRE AND DROVE 1/2 MILE TO BELLE TIRE STORE TO FIX IT. TECHNICIAN REFUSE TO FIX A TIRE AS THREAD WORN BEYOND REPAIR (FOR 20000 MILES?). I BROUGHT TIRE HOME AND USED MY AIR COMPRESSOR TO PUMP IT UP AND INSPECT MYSELF - NO DAMAGE FOUND (NO NAILS OR OTHER VISUAL CUTS OR TEARS). ALL OTHER TIRES HAD LOWER PRESSURE AS WELL FROM 27 TO 31 PSI. THOSE HANKOOK TIRES ARE TERRIBLE AND REQUIRED CONSTANT PRESSURE CHECK. 20000 MILES ONLY TO REPLACE $250 TIRE IS TERRIBLE AND NOT SAVE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258882September 29, 2019
UNKNOWN OR OTHER
TOUCH SCREEN NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258740September 28, 2019
STEERING
VEHICLE INFORMATION SYSTEM DISPLAYS DRIVE CONTROL MALFUNCTION HAVE SERVED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11258476September 27, 2019
POWER TRAIN
I WOULD BE DRIVING AND A MESSAGE WOULD COME UP WITH A WRENCH ON IT AND I WOULD LOSE POWER AND EVENTUALLY STOAL....NOT GOOD ON HIGHWAY!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258162September 25, 2019
POWER TRAIN
WHEN DRIVING THE WRENCH ICON POPS UP AND THEN THE CAR GOES INTO LIMP MODE. THE ONLY WAY OUT OF THIS IS TO PUT THE CAR IN PARK PRESS THE STOP BUTTON THEN RESTART THE VEHICLE. THIS HAPPENS EVERY COUPLE OF WEEKS. I CALLED THE DEALERSHIP IN MEMPHIS AND THEY COULDN'T TELL ME WHAT TO DO OTHER THAN TO BRING THE CAR IN FOR 4-5 DAYS AND THEY WOULD TRY TO DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256807September 20, 2019
SERVICE BRAKES
MY BRAKES STARTED MAKING A HISSING NOISE WHEN THE BRAKES WERE APPLIED. THE HISSING SOUND BECAME LOUDER AND I NOTICED THE BRAKES WERE VERY HARD TO PRESS AND THE EVEN WHEN PRESSING TO THE FLOOR THE CAR WAS VERY HARD TO COME TO A COMPLETE STOP. I TOOK THE CAR TO THE SHOP AND REPLACED THE FRONT BRAKE PADS. THE HISSING SOUND WAS STILL THERE ALONG WITH A WHISTLE SOUND. I WAS TOLD THE BRAKE BOOSTER WAS BAD. MY CAR ONLY HAS 138,000 MILES ON IT. I WAS TOLD TO CALL TO SEE IF THERE WERE RECALLS. THERE IS A RECALL ON 2010 LINCOLN MKX HOWEVER I WAS TOLD THAT MY CAR DID NOT QUALIFY ALTHOUGH LINCOLN IS VERY FAMILIAR WITH THIS PROBLEM. RECALL NUMBER FOR THIS PROBLEM WHICH DOES NOT INCLUDE MY VEHICLE IS 13N02
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256596September 19, 2019
SERVICE BRAKES
I HAD NOTICED A WEEK PRIOR TO DRIVING TO WORK EVERYDAY THAT MY BRAKES WERE SOMETIMES GOING TO THE FLOOR AND SOMETIMES STOPPING ALL THE WAY UP MAKING THE PEDAL HARD TO PUSH. I DRIVE 20 MILES BOTH DIRECTIONS DAILY SO I AM ON THE HIGHWAY TO WORK. ON A MONDAY MORNING I EXITED OFF THE INTERSTATE AND I HAD NO BRAKES THEY WENT ALL THE WAY TO THE FLOOR SO I IMMEDIATELY DROVE IT TO THE NEAREST BRAKE REPAIR SHOP JUST DOWN THE STREET FROM WHERE I WORK. I HAD JUST HAD MY CAR AT THE DEALERSHIP ON FRIDAY PRIOR TO THE HAPPENING ON MONDAY FOR A COMPLETE SERVICE. THE BRAKE SERVICE REPAIR SHOP CALLED AND SAID IT WAS THE BRAKE BOOSTER AND THAT WAS HAPPENING TO SEVERAL OF THE FORD EDGES AND MY LINCOLN MKX IS ON THE SAME MAKE AS THE FORD EDGE. I CALLED LINCOLN GOT A CUSTOMER SERVICE REP AND HE SAID IT IS NOT COVERED. YOU ARE OUT OF WARRANTY SO I ASKED HIM TO CHECK IF THEY HAD HAD ANY PROBLEMS WITH IT. HE TOLD ME NO. I JUST LEARNED THIS WEEK FROM A REPAIR SHOP LOCALLY THAT THE BRAKE BOOSTERS WERE ON RECALL AND THEY SHOULD HAVE TOLD ME THAT. I ALSO CALLED LINCOLN AGAIN AND QUESTIONED THEM SHE SAID THEY HAD NO RECORD OF ME CALLING. I TOLD THEM YOU MIGHT NOT HAVE RECORDS BUT I DID MAKE THE CALL AND MY CAR SHOULD HAVE BEEN ON THE RECALL LIST. I HAVE OWNED SEVERAL FORD VEHICLES AND A BREAK BOOSTER HAS NEVER GONE OUT ON ANY OF MY VEHICLES. THIS IS A BAD MANUFACTURED PRODUCT AND I COULD HAVE BEEN KILLED IN AN ACCIDENT BECAUSE IT BROKE. THE REPAIR SHOP I TOOK IT TO SAID YOU CAN NO DRIVE THIS CAR. I RECEIVED A DEFECTIVE PART ON MY CAR AND THEY SHOULD HAVE RECALLED IT AND REPLACED IT BY LINCOLN. THEY ALSO TOLD ME BECAUSE I DIDN'T TAKE IT TO A DEALERSHIP THAT IT WAS NOT COVERED BUT I COULD NOT GET IT TO A DEALERSHIP BECAUSE I HAD NOT BREAKS. THEY SHOULD HAVE TOLD ME THAT WHEN I CALLED LINCOLN THE DAY IT BROKE BUT THEY DIDN'T. I FEEL LIKE THEY SHOULD REFUND THE EXPENSE FOR THIS REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254761September 11, 2019
STRUCTURE:BODY
EXTERIOR FRONT PASSENGER DOOR HANDLE BROKE AND COMPLETELY SEPARATED FROM VEHICLE DURING NORMAL OPENING OPERATION. VEHICLE WAS STOPPED IN "PARK' UNDER NORMAL OPENING PROCEDURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254519September 10, 2019
ELECTRICAL SYSTEM, ENGINE
WHEN DRIVING CAR READS TRANSMISSION NOT AND IN PARK AND CAR AND ENGINE BOTH SHUT OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254256September 9, 2019
SERVICE BRAKES
THERE HAS BEEN A HISSING NOISE MADE WHILE DEPRESSING THE BRAKE PEDAL FOR SEVERAL MONTHS. LATELY, WHILE PRESSING THE BRAKE PEDAL, IT FEELS 'SPONGY' WITHOUT A NOTICEABLE EFFECT ON BRAKING PERFORMANCE. JUST RECENTLY, THE EFFORT REQUIRED TO STOP THE CAR HAS INCREASED TO THE POINT THAT IT FEELS LIKE THE POWER BRAKING SYSTEM IS HARDLY ASSISTING. THIS MATCHES THE DESCRIPTION OF FIELD SERVICE ACTION 13N02 ISSUED BY FORD/ LINCOLN, WHICH ONLY APPLIES TO "CERTAIN" VEHICLES. HOWEVER, UPON CONTACTING A LOCAL DEALERSHIP AND THE NATIONWIDE CALL CENTER IT WAS DISCOVERED THAT THIS VEHICLE WAS EXCLUDED FROM THE FSA. THIS IS A POTENTIALLY LIFE THREATENING ISSUE, ESPECIALLY IF AN INDIVIDUAL DID NOT HAVE THIS SERVICED AND RELIED SOLELY ON DRIVING WITHOUT POWER BRAKES. FORD/ LINCOLN SHOULD NOT BE ABLE TO PICK AND CHOOSE "CERTAIN 2010-2013 MODEL YEAR EDGE AND MKX VEHICLES" WHEN IT IS APPARENT FROM REVIEWING FORD EDGE AND LINCOLN MKX REPORTS ON CARCOMPLAINS.COM THAT BOTH VEHICLES EXHIBIT THIS ISSUE FREQUENTLY, AND THAT FORD/ LINCOLN HAVE EXCLUDED NUMEROUS VEHICLES FROM REPAIRS. THE COMPANY IS AWARE THAT AN ISSUE EXISTS, BUT THERE ARE MULTIPLE INSTANCES OF FORD/ LINCOLN REFUSING TO REPLACE A FAULTY PART THAT SHOULD LAST THE LIFE OF A VEHICLE. IT IS UNACCEPTABLE TO ALLOW A COMPANY TO OPERATE IN THIS MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253755September 6, 2019
SERVICE BRAKES
HAD BRAKES FIXED DURING INITIAL RECALL 4/17/2018. WAS NOT NOTIFIED OF RECALL UNTIL BRAKES WENT OUT. BRAKES FAILED AGAIN ON 9/3/19. PRESTIGE FORD CONTACTED TWICE WITH NO RETURN CALL. IS THIS GOING TO BE FIXED AT NO CHARGE DUE TO MANUFACTURE FAILURE? ONLY 3,300 MILES PUT ON CAR SINCE BRAKES WERE FIXED THE FIRST TIME. VEHICAL WAS MOVING AND ON HIGHWAY BRAKING TO MAKE TURN. BRAKE PETAL WENT TO THE FLOOR, CAR DID NOT STOP. UNABLE TO DRIVE AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253641September 6, 2019
SEATS
TL* THE CONTACT OWNED A 2018 LINCOLN MKX. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, A 2004 CHEVROLET TAHOE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE BOTTOM OF THE DRIVER'S SEAT SLID ALL THE WAY BACK AND THE SEAT BACK RECLINED. AS A RESULT, THE SEAT BELT DID NOT RESTRAIN THE CONTACT BECAUSE HE DID NOT MOVE FORWARD IN THE SEAT. THE CONTACT SUSTAINED INJURIES TO THE BACK, KNEES, WRIST, AND NECK. THE CONTACT ALSO SUFFERED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE COMPANY TOOK POSSESSION OF THE VEHICLE AND DEEMED IT A TOTAL LOSS. AN UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,000. POLICE REPORT XXXXXXXXXX-XX INSURANCE POLICY XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)" *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11253382September 5, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 60 MPH, THE BRAKES FAILED. THE CONTACT DROVE TO APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WHERE IT WAS DIAGNOSED THAT THE BRAKE POWER BOOSTER MALFUNCTIONED AND NEEDED TO BE REPLACED; HOWEVER, THEY DID NOT HAVE THE PART AVAILABLE. THE DEALER STATED THAT THE VEHICLE SHOULD NOT BE DRIVEN BECAUSE THE BRAKES COULD FAIL COMPLETELY. THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN FORD DEALER AND REPAIRED AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 38,700. *BF CONSUMER SAYS THAT FAILURE IS SIMILAR TO THE FORD EDGE WHICH HAD A RECALL. CONSUMER MADE MANUFACTURER AWARE OF THIS CONNECTION, BUT THEY STILL REFUSED ASSISTANCE. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253396September 5, 2019
UNKNOWN OR OTHER
THE BRAKE BOOSTER WAS REPLACED ON MY 2011 LINCOLN MKX DUE TO A RECALL DUE TO BRAKE FAILURE. IT WAS REPLACED APPROXIMATELY 1,000 MILES AGO AND NOW IT HAS FAILED AGAIN AND NEARLY CAUSED A SERIOUS ACCIDENT..THIS INCIDENT WAS ON THE 23RD OF AUGUST 2019. THIS MANUFACTURER USED FAULTY BRAKE BOOSTERS FROM THE BEGINNING. THIS CAR ONLY HAS 53,578 CURRENT MILES. THIS AUTOMOBILE IS A DANGER NOT ONLY TO THE OWNER BUT ALSO TO THE GENERAL PUBLIC IF NOT CORRECTED BY THE FORD LINCOLN MOTOR COMPANY.. HISTORY: LINCOLN MKX AND FORD EDGE VEHICLES ARE EXPERIENCING MORE SERIOUS PROBLEMS THAN NECESSARY.. I HAVE BEEN WAITING PATIENTLY FOR ANOTHER REPLY FROM THE LOCAL DEALERSHIP CONCERNING THIS UNSAFE & MAJOR PROBLEM WITH MY 2011 LINCOLN MKX. MY WIFE & I WERE ON OUR WAY HOME ON THE HIGHWAY APPROACHING A RED LIGHT. WHEN I PUSHED THE BRAKE PEDAL TO STOP THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND NEARLY CAUSED A SERIOUS ACCIDENT. I MADE IT HOME AND PARKED THE VEHICLE UNDER THE CARPORT AND IT HAS NOT BEEN DRIVEN SINCE. I HAVE .STARTED IT AND RECHECKED IT AND THE PEDAL STILL GOES ALL THE WAY TO THE FLOOR... THIS CAR HAS BEEN A LEMON AUTOMOBILE AS FAR AS THE BRAKES AND BRAKE BOOSTER ARE CONCERNED. I FEEL THAT FORD LINCOLN MOTOR COMPANY SHOULD BE RESPONSIBLE FOR THIS PROBLEM AND SHOULD HAVE THE BRAKE PROBLEM FIXED ON A PERMANENT BASIS AND NOT ON A TEMPORARY BASIS!!! UNSATISFIED CUSTOMER/OWNER OF MY 2011 LINCOLN MKX. IF THIS PROBLEM IS NOT CORRECTED BY THE FORD LINCOLN COMPANY I WILL HAVE NO OTHER ALTERNATIVE EXCEPT TO CONTACT AN ATTORNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246726August 27, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO RESPOND. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, AND THE VEHICLE TREMBLED AND SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LINCOLN OF CINCINNATI (9620 MONTGOMERY RD, CINCINNATI, OH 45242, (513) 683-3800). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS24103299 ALONG WITH WARRANTY INFORMATION. THE FAILURE MILEAGE WAS 28,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245337August 20, 2019
SERVICE BRAKES, ENGINE, STEERING
MY VEHICLE'S POWER SHUT DOWN WITHOUT ANY WARNING ON BUSY CITY STREET (3 LANE ROAD). I WAS UNABLE TO STEER OR BRAKE. I HAD TO COAST OFF THE ROAD UNTIL CAR STOPPED. THEN I PUT IT INTO PARK. IT RESTARTED AND DROVE FINE AFTER THE RESTART. VERY SCARY. THANKFUL I WASN'T DRIVING 70 MPH ON BUSY INTERSTATE. THROTTLE BODY REPLACED RECENTLY AS ENGINE HAD BEEN BUCKING AND WASN'T ACCELERATING WHEN GAS PEDAL WAS DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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