Lincoln MKX Complaints

1,418 consumer complaints on file.

#11320444April 7, 2020
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR PRESENT OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS EVIDENCE OF A FUEL LEAK COMING FROM THE FUEL TANK. THE VEHICLE WAS PREVIOUSLY TAKEN TO BEAMAN FORD INC (1717 TENNESSEE 46, DICKSON, TN 37055), WHERE IT WAS DETERMINED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320003April 2, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
10 MILES AFTER STARTING OUR 2017 LINCOLN MKX IT SUDDENLY GAVE ME THE WARNING CODE OF ERROR: VEHICLE SHUTTING DOWN NOW. THE CAR COASTED ACROSS 5 LANES OF SPEEDING TRAFFIC. I ALMOST DIED WITH OUR SMALL CHILD IN THE CAR. THE CAR RESTARTED FINE ON THE SIDE OF THE ROAD. SANDERSON LINCOLN TOWED THE CAR AND DID THE BARE MINIMUM TESTS ON THE CAR PER THE MANUFACTURER STANDARDS. I REQUESTED THEM TO DO MORE AS THIS EXACT SAME SITUATION HAS HAPPENED TO OTHER LINCOLN OWNERS MULTIPLE TIMES IN ONE CAR. THERE HAS ALSO BEEN A RECALL ON THIS ON PREVIOUS YEARS. THIS VEHICLE ALSO HAD SOME STRANGE ACCELERATION ISSUES WHEN WE INITIALLY BOUGHT IT AND IT WAS DISMISSED BY THE SERVICER. LINCOLN CUSTOMER SERVICE NOW TOLD US WE ARE OUT OF LEMON LAW AND THEY CANNOT HELP US. DUH. LINCOLN CUSTOMER SERVICE ALSO DID SHADY THINGS TO US. THEY WOULD CALL US AT 11PM FLORIDA TIME FROM A DUMMY PHONE LINE SO THAT THEY COULD "SAY" THEY CALLED US. THE SERVICER REPLACED OUR BATTERY AND CALLED IT A DAY. INITIALLY THE MANUFACTURER SEEMED OUTRAGED THAT THE BATTERY COMPLETELY FRIED ON THE VEHICLE DURING TESTING....THEN THEY SUDDENLY CHANGED THEIR TUNE AND SAID WE WERE OUT OF LEMON LAW IN OUR STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318773March 20, 2020
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2016 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE LIFTGATE INADVERTENTLY CLOSED TRAPPING HER. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED TWICE AND OTHERS WERE ABLE TO ASSIST HER. HOWEVER, THIS TIME SHE WAS BY HERSELF AND WHEN THE LIFTGATE CAME DOWN, SHE SUSTAINED A BROKEN HIP AND FEMUR WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO BOULEVARD FORD LINCOLN OF LEWES (18443 COASTAL HWY, LEWES, DE 19958) WERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE MANUFACTURER ENGINEER WAS UNABLE TO DIAGNOSE THE FAILURE ALSO. IN ADDITION, THE CONTACT STATED THAT THE SIDE VIEW MIRROR READJUST INDEPENDENTLY WHILE IN REVERSING OUT OF HER DRIVEWAY. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THE REVIEW MIRROR WAS READJUSTED HOWEVER THE FAILURE RECURRED WHILE DRIVING AND THE CONTACT WAS UNABLE TO VIEW THE LANES. THE CONTACT ALSO STATED THAT A RECALL NOTIFICATION WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM) HOWEVER, PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PART NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11318365March 17, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM GASOLINE) IN 2015 BY BRAD MANNING FORD INC., LOCATED AT (901 S 4TH ST, DEKALB, IL 60115 815-756-6325), DUE TO A FUEL LEAK. THE CONTACT WAS CONCERNED THAT THE REPAIR WAS IMPROPERLY PERFORMED. THE CONTACT STATED THAT THERE WAS LEAK AT THE SEAMS OF THE FUEL TANK. THE CONTACT REACHED OUT TO LINCOLN DIVISION AND WAS INSTEAD REFERRED TO CONTACT FORD MOTOR COMPANY. FORD MOTOR COMPANY WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THAT THE VEHICLE WOULD HAVE TO BE REPAIRED OUT OF POCKET AT A COST OF $2,000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317069March 9, 2020
POWER TRAIN
THE PTU (POWER TRANSFER UNIT) IS CAUSING ENGINE LIGHT TO FLASH AND LOSS OF POWER WHEN ACCELERATING. TRANSMISSION SPUTTERS AND SEEMS TO BUCK AS IF NOT FINDING THE GEAR (ALMOST ALWAYS AROUND 2ND GEAR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317125March 9, 2020
SERVICE BRAKES
EXITED OFF FREEWAY BRAKE PEDAL POPPED AND WENT ALL THE TO THE FLOOR. I HAD NO BRAKES! RIGHT FRONT BRAKE LINE SPLIT, LOSS OF BRAKE FLUID AND LOSS OF BRAKES!!! THIS IS A HUGE SAFETY ISSUE, IF THIS WOULD HAVE HAPPENED 3 MINUTES SOONER, I WOULD HAVE BEEN GOING 70-80 MPH. THIS SHOULD BE UNDER A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316518March 6, 2020
ELECTRICAL SYSTEM
SIGNAL APPEARS ALL THE TIME SAYING DRIVER DOOR AJAR AND NOW THE PANIC ALARM GOES OFF ON ITS OWN MULTIPLE TIMES DAY AND NIGHT. KEY IS IN HOUSE WHEN ALARM GOES OFF. RECEIVED RECALL NOTICE, BUT I AM OVER MILEAGE BY 9,000. PORTSMOUTH FORD IN NH WHO I BOUGHT IT FROM WONT DO THE RECALL WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311789February 27, 2020
UNKNOWN OR OTHER
CAR IS GETTING CARBON MONOXIDE IN THE CABIN OF THE CAR WITH A STRONG SULFUR SMELL, ESPECIALLY AFTER HARD ACCELERATION. CAR IS BACK AT LINCOLN FOR THE SECOND TIME TRYING TO REPAIR THE PROBLEM. I BELIEVE THE CAR IS BACK DRAFTING THE FUMES INTO THE CAR AT THE REAR OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311837February 27, 2020
SERVICE BRAKES
STARTING IN EARLY FALL 2019, MULTIPLE PROBLEMS WITH BREAKS, REPLACED ALL PADS & ROTORS NOW X 2. BREAK PEDDLE HAS INTERMITTENT SPONGY FEEL- ISN'T CONSISTENT PRESSURE, SOMETIMES IS SUPER HARD TO PRESS DOWN, OTHER TIMES PRESS IT FOR A LONG TIME AND THE VEHICLE ISN'T STOPPING. PEDDLE MAKES A HISS NOISE AND SOMETIMES STRANGE CLICKS WITH VERY INCONSISTENT PRESSURE. RE- REPLACED ALL BREAK PADS AGAIN 2/24/20, OUR MECHANIC NOTIFIED US ITS THE BREAK BOOSTER PART FAILURE. THIS IS KNOWN YEAR AND PART FAILURE FOR OUR MKX. I'VE CALLED LINCOLN. THEY REFUSE TO OFFER US THE EXTENDED WARRANTY REPAIR UPFRONT, EVEN THOUGH WE'VE PAID FOR BREAKS X2 IN LESS THAN 6 MONTHS. THIS IRREGULAR BRAKE PEDDLE PROBLEM OCCURS ON ALL ROADS FREEWAY/ SIDE STREETS. OUR VEHICLE HAS 100K MILES ON IT, WELL UNDER THEIR 150K MILE WARRANTY FOR THIS PART AND IS 10 YEARS. LINCOLN WE'D HAVE TO SUBMIT THE RECEIPT AND MAYBE THEN OUR VIN WILL BE INCLUDED IN THE RECALL WARRANTY AFTERWARD. I FEEL THE SAFETY OF MYSELF AND OUR FAMILY IS EXTREMELY JEOPARDIZED AND LINCOLN IS TRYING TO AVOID RESPONSIBILITY TO FIX THIS KNOWN PART FAILURE AT ANY LENGTH. (CALLED MICHEAL AT LINCOLN CARE ON 2/27/20 CASE #CAS25802085-V3K5D6) WE ALSO HAD PURCHASED AN EXTENDED WARRANTY ON THIS CAR FOR 36 MONTHS (BUT HAVE JUST 4K MILES OVER THE MILES LIMIT), ONLY MONTH 28. WE FEEL LINCOLN IS INTENTIONALLY BEING DISHONEST TOWARDS THEIR QUALITY AND SAFETY OF THEIR PRODUCT MKX. I'M WORRIED THAT THERE WILL BE AN ACCIDENT. I'M NOT EVEN ASKING TO COMPENSATED FOR 2 SETS OF BRAKES IN A FEW MONTHS, I AM ASKING FOR THE KNOWN FAILED BRAKE BOOSTER PART TO BE REPLACED THROUGH THE LINCOLN WARRANTY (SB-10054925) FOR LINCOLN TO STAND BEHIND THEIR CAR FOR THE SAFETY OF MY FAMILY AND OTHERS ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311939February 27, 2020
ELECTRONIC STABILITY CONTROL (ESC)
PUT CAR IN PARK AND RECEIVED A MESSAGE ON THE DASH SAYING "TRANSMISSION NOT IN PARK" BUT THE GEAR SHIFT WAS IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310731February 22, 2020
UNKNOWN OR OTHER
DOOR AJAR WARNING COMES ON DESPITE ALL DOORS BEING CLOSED SECURELY. THIS CAUSES ANY NUMBER OF ISSUES INCLUDING INTERIOR LIGHTS COMING ON WHICH IS NOT SAFE AT NIGHT, ENTRY ALARM GOING OFF AT ANY HOUR OF THE DAY OR NIGHT, AND EXCESSIVE DRAIN ON BATTERY. THE PROBLEM OCCURS BOTH WHILE IN MOTION AND WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309513February 16, 2020
ELECTRICAL SYSTEM
I RECEIVED A RECALL NOTICE FROM LINCOLN DESCRIBING THE SAFET ISSUES IN DECEMBER OF 2019. SINCE THEN MY CAR WAS NEVER RECALLED FOR THE SAFETY RECALL REPAIR. SAFETY RECALL 19S/41 / NHTSA RECALL 19V-809
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308774February 12, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT THERE WAS A STRONG FUEL ODOR IN THE CABIN OF THE VEHICLE. THE CONTACT LOOKED UNDERNEATH THE VEHICLE AND BECAME AWARE OF FUEL LEAKING FROM THE FUEL TANK. DANA FORD LINCOLN LOCATED AT 266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314 (718) 983-8700, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307447February 6, 2020
SEATS
WAS DRIVING 2008 LINCOLN MKX PASSENGER SEAT CAUGHT ON FIRE, HEATED SEAT WAS NOT ON
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11307565February 6, 2020
SERVICE BRAKES
BRAKES INTERMITTENTLY DON'T GRAB SOMETIMES AND SOMETIME THEY GRIND WHEN APPLIED. I HAVE HAD THEM WORKED ON MULTIPLE TIMES AND I'VE HAD MECHANICS TO TELL ME THAT THERE'S SOME PROBLEM IN THE CONTROL UNIT THAT'S CAUSING THIS. I'VE HAD EVERYTHING REPLACED AND IT STILL HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307065February 4, 2020
ELECTRICAL SYSTEM
WHEN WHEN I PUT MY CAR INTO PARK IT DOESN'T ALWAYS REGISTER THAT THE CAR IS IN PARK AND THE P DOESN'T LIGHT UP. A NOTICE POPS UP ON MY DASH AND TELLS MEN TO PUT MY CAR INTO PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306731February 3, 2020
UNKNOWN OR OTHER
PASSENGER DOOR AJAR ALERT COMES ON RANDOMLY, EVEN WHEN THE PASSENGER DOOR HASN'T BEEN OPENED OR SHUT IN DAYS. IT HAS HAPPENED WHEN THE VEHICLE IS STATIONARY AND WHEN IT IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306461February 1, 2020
ELECTRICAL SYSTEM
SINCE 2017, TOUCH SCREEN WENT TO BLACK SEVERAL TIMES WHEN I STARTED THE CAR ON A CITY STREET, AND WOULD NOT TURN ON WITHIN 24 HOURS. GOT MORE SERIOUS IN 2019, THE SCREEN DIDN'T TURN ON AFTER 3 DAYS. I TOOK THE CAR TO A LOCAL DEALER. WAS DIAGNOSED AND REPLACED DEFECTIVE APIM AND UPDATED TO LATEST LEVEL FOR PMI ON OCT 1, 2019, MILEAGE: 60759. PAID FOR $965.64.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301553January 24, 2020
SERVICE BRAKES
IN OCTOBER 2019, THE BRAKES IN MY 2012 LINCOLN MKX WENT OUT AS I WAS DRIVING. I HAD NO BREAK PEDAL PRESSURE. I WAS ABLE TO STOP, USING MY EMERGENCY BREAK TO SLOW DOWN FULLY, AND FORTUNATELY I WAS CLOSE TO HOME AND NO ONE WAS HURT. I BROUGHT MY CAR INTO OUR LOCAL LINCOLN DEALER AND WAS TOLD THAT IT WAS THE BREAK BOOSTER AND IT NEEDED TO BE REPLACED. I DID SOME RESEARCH ONLINE AND FOUND THAT I WAS NOT THE ONLY ONE WHO HAD EXPERIENCED THIS PROBLEM IN THE PAST AND THAT IT WAS A KNOWN ISSUE. ON NOVEMBER 21ST, I HAD ISSUES WITH MY BREAKS AGAIN. WHILE I WAS ABLE TO SLOW DOWN BY PRESSING THE PEDAL ALL THE WAY TO THE FLOOR, I ONCE AGAIN HAD TO USE MY EMERGENCY BREAK TO COME TO A COMPLETE STOP. I BROUGHT THE CAR INTO THE DEALER AGAIN AND WAS TOLD THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED AS A VALVE WAS MALFUNCTIONING. THIS RESULTED IN A $2001 REPAIR WITH PARTS AND LABOR. I AM VERY SURPRISED AND CONCERNED THIS HAPPENED AT ONLY 85,000 MILES. ON DECEMBER 6TH, IT HAPPENED A THIRD TIME. THE BREAK FLUID, WHICH HAD BEEN FILLED AT THE TIME MY ABS HYDRAULIC CONTROL UNIT WAS REPLACED HAD COMPLETELY EMPTIED, RESULTING IN MY INABILITY TO PROPERLY USE MY BREAKS. AGAIN, I HAD NO PEDAL PRESSURE. I REFILLED THE BREAK FLUID IN ORDER TO 'SAFELY' GET MY CAR TO THE DEALERSHIP. I FOUND OUT THAT ONE ABS HYDRAULIC CONTROL SYSTEM UNIT HAD MALFUNCTIONED AND NEEDED TO BE REPLACED AS THE VALVE WAS AGAIN MALFUNCTIONING. I SAW THAT THERE IS A RECALL IN PLACE FOR THE ABS HYDRAULIC CONTROL SYSTEM FOR SOME VEHICLES DUE TO VALVE ISSUES - THE SAME ISSUE I HAVE HAD TWICE. MY CAR IS NOT CURRENTLY PART OF THE RECALL. THIS IS THREE TIMES IN TWO MONTHS THAT I HAVE HAD BREAK ISSUE WITH MY CAR. EACH TIME MY FIVE YEAR OLD WAS IN THE BACK SEAT. I FEEL FORTUNATE THAT THESE THREE INCIDENCES HAVE NOT RESULTED IN ACCIDENT OR INJURY, BUT EASILY COULD HAVE BEEN CATASTROPHIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298240January 9, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
ON I35, DRIVING 70, VEHICLE SUDDENLY LOST ACCELERATION COMPLETELY AND WE WERE ABLE TO COAST TO SHOULDER, CAR STILL RUNNING. WARNING LIGHT LOW OIL PRESSURE CAME ON AS WELL AS SYDTEM TRANS ALERT. WHEN PUT IN GEAR WOULD GO 10 YARDS, WOULD QUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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