Kia Sorento Complaints

10,397 consumer complaints on file.

#11241966August 6, 2019
ENGINE
ENGINE STALLED. DRIVING 55 MPH ON FLAT HIGHWAY ROAD AT 9:20 PM ET CHECK ENGINE LIGHT CAME ON, ENGINE STALLED, I COASTED TO A STOP, PUT IN PARK, RESTARTED THE ENGINE. OIL DIPSTICK SHOWS FULL. 89,443 MILES. 2ND TIME IN LESS THAN 7 DAYS IT STALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241961August 6, 2019
POWER TRAIN
MY 2019 KIA SORENTO HAS HESITATIONS WHILE RAMPING UP IN SPEED. TOLD DEALERSHIP ABOUT THIS AFTER THE 1ST WEEK OF OWNERSHIP. TOLD IT WAS NOTHING SINCE IT DIDN'T SHOW UP IN SPORT MODE. I'M SEEING IN FORUMS THAT THIS IS A PROBLEM WITH THE 8 SPEED TRANS. DROPPING OFF TO DEALERSHIP TODAY FOR THEM TO LOOK AT IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242012August 6, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
MY CAR HAS STALLED PLENTY OF TIMES WITHIN 3 MONTHS. TWO OF WHICH I COULD HAVE BEEN KILLED ON THE HWY!. CAR STALLS, NO POWER THEN SHUTS OFF. I WOULD SHUT IT OFF FOR A BIT THEN TURN IT BACK ON. I DID TAKE IT IN TO THE SHOP AND THEY FOUND NOTHING ELSE BUT WAS CHARGED FOR THROTTLE AND NEW SPARKS.OH, AND NO LIGHTS ON DASH. SAME THING HAPPENED. LOTS OF MONEY SPENT. I STILL OWE ON IT SO I CAN'T AFFORD TO GET ANOTHER CAR. DON'T KNOW WHAT TO DO NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242031August 6, 2019
UNKNOWN OR OTHER
THIS PAST SATURDAY MY CHILDREN AND I WERE DRIVING BACK HOME TO UTAH COUNTY FROM IDAHO AND WHILE ON THE FREEWAY 3/4MILE FROM THE PROVO CENTER STREET EXIT GOING 75MPH WE ALL OF A SUDDEN HEARD A VERY LOUD BOOM! IT SOUNDED LIKE A BOMB WENT OFF IN OUR CAR, I WAS SO CONFUSED AND MY KIDS WERE SCARED. THERE WAS WIND COMING IN FROM SOMEWHERE, BUT I DIDN'T REALIZE IMMEDIATELY THAT IT WAS THE FROM THE SUNROOF. I LOOKED BACK WHERE MY CHILDREN WERE SEATED AND COULD SEE LITTLE BLACK SHARDS OF SOMETHING COMING IN THROUGH THE SIDES OF THE FABRIC SUNROOF COVER. WHILE I WAS SLOWING DOWN TO PULL OVER I ASKED MY OLDEST SON WHAT THE BLACK STUFF WAS, HE SAID 'MOM, IT IS GLASS.' I HAD MY KIDS COVER THEIR BODIES WITH THEIR BLANKETS THAT THEY HAD WITH THEM FOR PROTECTION AGAINST THE FLYING GLASS, UNTIL I COULD SLOW DOWN COMPLETELY.ONCE PULLED OFF THE SIDE OF THE FREEWAY I STOOD UP ON THE OUTSIDE OF MY DRIVER DOOR JAM AND COULD SEE THAT MY SUNROOF HAD A GIANT HOLE IN IT AND WHAT LITTLE GLASS REMAINED WAS SHATTERED INTO THOUSANDS OF PIECES. THERE WAS NOT A SEMI OR LARGE TRUCK IN FRONT OF ME THAT COULD HAVE KICKED SOMETHING UP ONTO MY CAR. I DON'T RECALL EVER RUNNING OVER ANYTHING OR SEEING ANYTHING FLIP UP. I LITERALLY HAVE NO CLUE WHAT HAPPENED. NOW WE ARE STUCK WITH A HUGE BILL AND FILING A CLAIM ON OUR INSURANCE FOR SOMETHING THAT I CAN'T EXPLAIN. FOR SOMETHING THAT WASN'T MY FAULT NOR ANOTHER VEHICLES FAULT. I SPOKE WITH MY LOCAL KIA DEALERSHIP AND THEY PRETTY MUCH TOLD ME THAT I WAS SOL BECAUSE I AM PAST THE 5 YEAR OR 60,000 WARRANTY. WINDOWS ARE NOT JUST SUPPOSED TO EXPLODE! THIS IS NOT OKAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241867August 5, 2019
AIR BAGS, ELECTRICAL SYSTEM
THE VEHICLE'S AIRBAG LIGHT TURNED ON WHEN STATIONARY (AS I STARTED THE CAR) AND REMAINED ON AT ABOUT 100,000 MILES. MECHANIC INSPECTION YIELDED ISSUE WITH STEERING WHEEL CLOCK SPRING. MECHANIC ORDERED PART FROM KIA DEALERSHIP BUT THERE IS A MANUFACTURING ISSUE AND THE VEHICLE HAS TO BE RETROFITTED TO FIT THE PART. AS OF 8/5/2019, THERE ARE NO UNREPAIRED RECALLS ON THIS CAR OR FOR THIS SPECIFIC SAFETY ISSUE, BUT YEARS OF DOCUMENTATION OF COMPLAINTS FOR IT, AND IT IS A MANUFACTURING DEFECT. WHY HASN'T THIS BEEN ADDED AS A FORMAL RECALL? HAVE NOT CHECKED CRUISE CONTROL OR HORN, BUT VOLUME CONTROLS ON STEERING WHEEL STILL WORKING. PASSENGER AIRBAG LIGHT SOMETIMES OFF WHEN PASSENGER IS ON SEAT, SOMETIMES ON WHEN NO ONE IS IN SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241882August 5, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DRIVING ON THE INTERSTATE OR IN TOWN, I LOSE ALL POWER WITH NO WARNING OTHER THAN A JERK THAT FEELS LIKE I HAVE BEEN HIT IN THE REAR. THEN IT GOES DEAD. I CRANK IT BACK UP AND IT RUNS FOR A WHILE THEN REPEATS. I TOOK TO KIA DEALERSHIP AND LEFT IT TODAY, BUT THEY ARE SAYING IT IS NOT PART OF A RECALL, AFTER KIA CORP. TOLD MY FATHER LAST WEEK THAT IT WAS A RECALL ON THE POWER TRAIN CONTROL MODULE. IT IS THERE NOW TO BE CHECKED 1ST THING IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241885August 5, 2019
AIR BAGS, ELECTRICAL SYSTEM
I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241614August 4, 2019
ENGINE
I FILED BELOW COMPLAINT NUMBER 11229677 AND HAVE HEARD NOTHING. SO TRYING AGAIN. LAST FALL I RECEIVED A LETTER AND HAD A KSDS SENSOR INSTALLED TO DETECT AND PREVENT ENGINE FAILURE. IN MAR THE KSDS KICKED IN AND THE CAR WAS DIFFICULT TO DRIVE. LUCKILY MY WIFE WAS ONLY 2 MILES FROM HOME. IF THIS WERE TO HAPPEN ON THE HIGHWAY SEEMS LIKE A MAJOR HAZARD. HAVING THE ENGINE SEIZE WITH THE REAL ISSUE IS PROBABLY WORSE. WE TOOK THE VEHICLE IN IMMEDIATELY TO THE DEALER, WHO GAVE US A LOANER, THEN CALLED US BACK THE NEXT DAY TO SAY THE VEHICLE WAS COVERED FOR THE EXTENDED WARRANTY AND THE ENGINE WOULD NEED REPLACED. SEVERAL WEEKS LATER WE CHECKED ON WHEN THE VEH WOULD BE FIXED, WE WERE TOLD THEY WERE DONE WITH OUR VEHICLE. THEY DID SOMETHING TO THE WIRE HARNESS AND A TEST ON THE ENGINE TO SAY THE VEHICLE WAS OK. I WOULD LIKE AN EXPLANATION ON THE SITUATION AND WHY IT IS SAFE TO DRIVE THE VEHICLE. 1.WHY DID THE KSDS KICK IN AND WHY IS MY VEHICLE OK NOW? 2.DID THEY DO SOMETHING (DISABLE) TO PREVENT THE KSDS FROM KICKING IN AGAIN? 3.DID THEY ENHANCE IT TO BETTER DETECT A MORE SERIOUS PROBLEM? WHAT EXACTLY DID THEY DO WITH THE WIRE HARNESS/KSDS? 4.CAN YOU EXPLAIN THE ENGINE TEST DONE THAT VERIFIES MY ENGINE IS OK, AND FOR HOW LONG DOES THIS APPLY? 5.HOW QUICKLY CAN THE REAL ISSUE HAPPEN? 6.WILL MY CAR STILL BE COVERED BY THE LIFETIME WARRANTY? 7.IS IT SAFE TO DRIVE ON THE HIGHWAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241650August 4, 2019
EXTERIOR LIGHTING
THE LOW-BEAM HEADLIGHT HAS A LOOSE CONNECTION. THE BULB IS GOOD, BUT THE CONNECTION IS NOT. YOU CAN MOVE THE CONNECTION AND THE LIGHT COMES ON, BUT THE BULB/CONNECTION MOVES AGAIN AND THE LIGHT GOES OUT. THIS CAN CREATE A DANGEROUS SITUATION. I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241445August 3, 2019
ENGINE
CAR STALLS FOR NO APPARENT REASON WHILE DRIVING. THE DEALER CAN'T FIND ANYTHING WRONG BECAUSE IT'S NOT SHOWING ANY CODES. FIRST TIME CAR WAS TOWED TO DEALERSHIP. SECOND TIME THE CAR STARTED BACK UP SO I DROVE IT TO THE DEALER. THIS CAN CAUSE A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241466August 3, 2019
POWER TRAIN
2011 KIA SORENTO SX VEHICLE WAS PUT INTO REVERSE, STARTED TO BACK UP, THE TRANSMISSION GEAR SLIPS OUT OF REVERSE, INTO NEUTRAL OR NOT IN AN ENGAGED GEAR POSITION AND ENGINE REV'S UP. OBSERVED THAT THE GEAR SHIFT DID NOT APPEAR TO MOVE OR DISPLACE ITSELF. PLACED THE GEAR SHIFT BACK INTO PARK. WAITED A 10 SECONDS OR SO AND PUT INTO REVERSE AGAIN. TRANSMISSION PAUSES FOR A FEW SECONDS THEN SHIFTS HARD WITH A VERY LOUD THUD /CLANK /BANG SOUND. THIS IS THE REPLACEMENT TRANSMISSION OF THE ORIGINAL EQUIPMENT TRANSMISSION AND NOW THE ISSUE OF SLIPPING OUT OF GEAR IN REVERSE IS EXACTLY UNEQUIVOCALLY THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241352August 2, 2019
ENGINE
JULY 2016, WHILE HWY DRIVING MY 2012 KIA SORENTO (V6) (@69,000 MILEAGE) THE CAR ABRUPTLY STOPPED & SMOLDERED (POLICE CALLED FIRE DEPT). CAR WAS INOPERABLE, TOWED TO SHOP & THEN TO KIA DEALERSHIP WHO ADVISED THAT RADIATOR CAP MELTED & THEY FOUND "METAL IN COOLANT & THE ENGINE" (AS NOTED ON THE KIA DEALERHSHIP DOCUMENTATION). HE SAID HE NEVER SAW SUCH A THING. DEALER SAID ENGINE NEEDED REPLACEMENT BECAUSE OF THE METAL FOUND IN ENGINE & METAL LIKELY CAUSED OVERHEATING WHICH MELTED RAD CAP. KIA DEALER INSTALLED NEW RADIATOR & A USED ENGINE (W/43K MILEAGE), COSTING ME $14,000. THE CAR HAS CONTINUED TO MAKE A KNOCKING NOISE AND RECENTLY 7/2019, @122K MILES AGAIN SMOLDERED & LOST POWER. RADIATOR CAP AGAIN "MELTED" REQUIRING A 3RD RADIATOR REPLACEMENT. GAUGES/DASH SHOWED NO INDICATION OF CAR OVERHEATING. I FEAR PROBLEM IS RECURRING WITH 2ND ENGINE (SAME DEFECT). LEARNED OF 2012 SORENTO RECALLS FOR EXACT ISSUES (METAL IN ENGINE, OVERHEATING/FIRE, KNOCKING & POWER LOSS). KIA DEALER (8/2019) INFORMED ME ONLY 4 CYL UNITS WERE RECALLED FOR METAL IN ENGINE & MY 6 CYL UNIT WITH THE SAME ENGINE-METAL ISSUES WAS NOT COVERED BY KIA RECALL. I ASKED IF ANYTHING RELATED TO CAR USE OR MAINTENANCE WOULD HAVE CAUSED METAL TO CONTAMINATE AN ENGINE; DEALER SAID NO, PROBLEM IS UNRELATED TO CAR USE OR MAINTENANCE AND A MFG PROBLEM WAS THE ONLY WAY THE METAL WOULD SHOW UP IT. BUT BECAUSE THERE WAS NO RECALL ON THE 6 CYL MODELS REPAIR COSTS WERE MINE. THEY REFUSED TO CONTACT KIA. MY VEHICLE HAS THE EXACT SAME PROBLEM AS THE 4 CYL MODELS & IT'S A UNIQUE DEFECT KNOWN ON NUMEROUS KIA MODELS. KIA DEALER ACKNOWLEDGED MY IMPECCABLE PM & SERVICE REORD. THEY ADMIT THIS PROBLEM WOULD NOT BE DUE TO VEHICLE CARE OR USE, & KNOW THE PROBLEMS W/ MY 6 CYL ARE IDENTICAL TO 4CYLS. I BELIEVE KIA MAY BE UNDERREPORTING THE PROBLEM & FAILED DUE DILIGENCE TO IDENTIFY SAME DEFECTS IN 6 CYL MODELS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11241227August 2, 2019
ENGINE
ON 8/1/19 WHILE DRIVING ON A ROAD IN STAMFORD CT, THE CAR TURNED COMPLETELY OFF. I HAD TO SLAM ON THE BRAKES AND ATTEMPT TO STOP THE CAR. ONCE THE CAR STOPPED, I PUT IT IN PARK AND TURNED THE KEY TO THE OFF POSITION. I WAITED FOR 3-4 MINS AND THEN TURNED THE CAR BACK ON AND IT STARTED WITHOUT AN ISSUE. THIS WAS THE SECOND TIME THAT THIS HAS HAPPENED THIS YEAR, THE OTHER TIME WAS ABOUT 2 WEEKS PRIOR IN MONROE NY. IN SEPT 2018, THE CAR ENGINE WAS COMPLETELY REPLACED BECAUSE THE ENGINE HAD FAILED. THE CAR TURNING OFF WHILE DRIVING WAS THE FIRST INDICATION - IT HAPPENED MULTIPLE TIMES PRIOR TO SEPT 2018, AND SINCE THE DEALER WAS UNABLE TO REPLICATE, THEY DEEMED THAT NOTHING WAS WRONG. IN AUGUST 2018, THE CAR TURNED OFF AGAIN WHILE DRIVING ON THE HIGHWAY AND DID NOT TURN ON AGAIN. IT HAD TO BE TOWED FROM MADISON, CT TO STAMFORD CT WHERE IT WAS DETERMINED THAT THE ENGINE FAILED. I HAD TO WAIT ALMOST A MONTH FOR A NEW ENGINE AND NOW WE ARE EXPERIENCING THE SAME ISSUES. WITH THE EXCEPTION OF 8/1/19, EVERY SINGLE TIME THE CAR HAS TURNED OFF, I HAVE BEEN DRIVING WITH MY YOUNG CHILDREN IN THE CAR - THEY ARE NOW 5 AND 8. THIS IS INCREDIBLY FRIGHTENING TO BE ON A HIGHWAY AND THE CAR TURN OFF. IN 2018, I WOULD ONLY DRIVE IN THE FAR RIGHT LANE NEAR THE SHOULDER IN THE EVENT THAT THIS SITUATION WOULD HAPPEN AGAIN. I WILL BEGIN DRIVING ONCE AGAIN IN THE RIGHT LANE ONLY BECAUSE I DO NOT WISH TO BE IN AN ACCIDENT BECAUSE OF THIS CAR'S CONTINUED FAULTY ENGINE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241249August 2, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
THERE IS AN APPARENT ISSUE WITH THE STEERING COLUMN CAUSING THE AIRBAG TO NOT FUNCTION. IT IS ALSO CAUSING ALL OF THE CONTROL SWITCHES ON THE STEERING WHEEL TO NOT FUNCTION PROPERLY, INCLUDING THE CRUISE CONTROL. IT CAME ON WHEN SET BUT THEN WOULDN'T GO OFF USING THE CANCEL BUTTON. THIS IS A HUGE SAFETY CONCERN. THE ESTIMATED COST FOR REPAIR IS $1700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241253August 2, 2019
ENGINE
ON JULY 12 I WAS DRIVING DOWN A VERY BUSY INTERSTATE IN ANOTHER STATE WHEN MY ENGINE STARTED KNOCKING ONCE I GOT OFF EXIT. THE CAR WAS SHAKING VERY BADLY. IT MADE ME VERY AFRAID THAT I WAS GONNA CAUSE AN ACCIDENT. ONCE I GOT OFF EXIT I ATTEMPTED TO PULL OVER TO A PARKING LOT BUT THE CAR COMPLETELY CUT OFF IN THE MIDDLE OF TRAFFIC AND WOULD NOT CRANK. CAR WAS TOWED TO SHOP AND WAS TOLD THAT ENGINE HAD SEIZED. I HAVE DONE EVERY RECALL SENT TO ME AND HAVE KEPT THIS CAR WELL MAINTAINED SINCE IT IS MY ONLY MEANS OF TRANSPORTATION. I HAVE READ NUMEROUS COMPLAINTS DEALING WITH THE SAME THING. MY VEHICLE ONLY HAD 163,000 MILES ON IT. I THINK THIS NEEDS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241011August 1, 2019
ENGINE
DRIVING ON HIGHWAY AT 70 MPH, CAR SUDDENLY GOES DEAD, NO WARNING NO ENGINE LIGHT. NO POWER, NO BRAKES NO POWER STEERING. DID GLIDE TO SIDE OF ROAD WITH A NEAR MISS, CAR BEHIND ME WAS ABLE TO STOP IN TIME. HAD IT TOWED TO KIA DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241493August 1, 2019
UNKNOWN OR OTHER
S10 DIRECT REPLY - A LETTER FROM A CONSTITUENT WHO SENT IN A COMPLAINT REGARDING ENTERPRISE RENTAL. NOT CONGRESSIONAL. *LD THE CONSUMER STATED THE VEHICLE JOLTED INTO A DITCH. THE CONSUMER WAS HAVING ISSUES HAVING THE VEHICLE RECALL REPAIR COMPLETED. THE MANUFACTURER WAS NOTIFIED. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11240817July 31, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, SEVERAL ELECTRICAL FEATURES FAILED TO WORK WHEN ACTIVATED, INCLUDING THE HEADLIGHTS, BRAKE LIGHTS, TURN SIGNALS, AND THE FUEL TANK BUTTON. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240835July 31, 2019
ENGINE, UNKNOWN OR OTHER
BOUGHT THE CAR IN 2018 MARCH I HAVE A 2017 SORENTO. HAVE DONE REGULAR 5000 OIL CHANGES. KIA SAID IT WAS SLUDGE IN ENGINE, HOWEVER THERE ARE METAL SHAVING INSIDE THE THE OIL AND SLUDGE CAUSED BY CRANK SHAFT. AS OF NOW NO RECALL. OUT OF WARRANTY BY 5000 MILES. CURRENT SITUATION WAITING FOR "GOOD FAITH" HELP APPEAL. WAS DENIED STATING NOT MAINTAINING OIL CHANGES. GOT PROOF PROVIDED TO SERVICE DEPT AND WAITING FOR DECISION. THIS COULD HAVE GONE REAL WRONG. NO ENGINE WARNING LIGHT NO OIL LIGHTS EVER CAME ON. THANKFUL I WAS NOT DRIVING ON HIGHWAY( WITH BABY )AND ENGINE COULD HAVE SHUT DOWN. I HEARD KNOCKING AND TOOK IT DIRECTLY TO KIA.THEY KIA SERVICE DEPT ADVISED NOT TO DRIVE SO I LEFT IT THERE. I HAVE A RENTAL AND ITS BEEN A WEEK TODAY. STILL WAITING FOR ANSWER. THE WHOLE REASON BUYING THIS KIA WAS FOR A RELIABLE CAR FOR MY FAMILY. IT IS 2 YRS OLD NO REASON ENGINE FAILURE. MY PROBLEMS ARE SIMILIAR TO OTHER REPORTS I HAVE READ SO THERE IS A MAJOR ISSUE WITH KIA MOTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240919July 31, 2019
STEERING, SUSPENSION, WHEELS
BEARINGS, SUSPENSION AND STEERING ISSUE: TOOK CAR TO GET TIRE CHANGED AND EVER SINCE THE BEARINS AND STEERING IS OFF. STEERING WHEEL SHAKES ONCE I TRY TO GO FASTER THAN 55 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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