Kia Sorento Complaints

10,397 consumer complaints on file.

#11244057August 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CATALYTIC CONVERTER NEEDING TO BE REPLACED AT 88K MILES. LOST POWER/ACCELERATION ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243448August 13, 2019
ENGINE
VEHICLE CONTINUALLY FLASHES CHECK ENGINE LIGHT AND ONCE READ AT DEALERSHIP SHOWS ENGINE MISFIRE CODES, HOWEVER ONCE CODE IS CLEARED ISSUE DOES NOT COME BACK FOR MONTHS. MISFIRE CAUSES DECREASED ENGINE POSER AND EVENTUALLY IF CODE IS NOT CLEARED WILL RESULT IN LOUD DINGING NOISE. KIA HAS NOT BEEN ABLE TO FIND ANY ISSUES OR FIND ANYTHING THAT CAN EXPLAIN THIS. THERE ARE MULTIPLE PEOPLE ONLINE WITH THIS SAME ISSUE AND YET NO RECALL FOR THIS ISSUE. KIA NEEDS TO DO SOMETHING. VEHICLE CAN BE SITTING OR IN MOTION UNDER NORMAL OPERATING ENVIRONMENTS (NO OFF-ROADING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243534August 13, 2019
STRUCTURE:BODY
I AM HAVING PROBLEMS WITH THE FRONT DOORS ON THE DRIVER AND PASSENGER SIDE. THE DOORS ARE INOPERABLE AND DO NOT OPEN FROM THE OUTSIDE. I HAVE TO OPEN THE BACK DOOR AND REACH INSIDE HANDLE TO OPEN THE FRONT DOORS. THIS IS A SAFETY ISSUE AS I WORRY THAT EVENTUALLY ALL OF THE DOORS WILL STOP WORKING. I HAVE READ ONLINE THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. APPARENTLY, THERE IS A PLASTIC MECHANISM INSIDE THE DOOR FRAME THAT FAILS AT SOME POINT. MY WIFE CONTACTED KIA CONCERNING THE ISSUE AND WAS TOLD THERE WAS NO RECALL AT THIS TIME. THE DEALERSHIP HAS QUOTED OVER $300 TO REPAIR ONE DOOR. THIS SHOULD NOT COST THE CONSUMER AS THIS IS OBVIOUSLY A MANUFACTURER DEFECT. PLEASE PROVIDE ASSISTANCE WITH THIS MATTER. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243587August 13, 2019
ENGINE, STEERING
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE DRIVING 40 MPH, THE CRANKSHAFT FRACTURED AND THE POWER STEERING FAILED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED TO COMMUNITY KIA (4221 EAST FWY, BAYTOWN, TX 77521, 832-612-3807). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD BE IN COMMUNICATION WITH THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243263August 12, 2019
AIR BAGS, ELECTRICAL SYSTEM
THE DRIVER AIR BAG LIGHT CAME ON AND WILL NOT GO OFF WHEN I TURNED ON THE VEHICLE ONE MORNING.. AT THE SAME TIME, ALL OF MY ELECTRONICS ON THE STEERING WHEEL QUIT WORKING ( CRUISE CONTROL, BLUE TOOTH, RADIO). I WAS TOLD THIS IS A CLOCK SPRING ISSUE AND HAS HAPPENED TO MANY 2011 KIA SORENTO OWNERS. IS THIS NOT A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243288August 12, 2019
VISIBILITY/WIPER
PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED / SHATTERED WHILE DRIVING. *DT CUTS TO HAND ON STEERING WHEEL FROM FALLING GLASS. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11243348August 12, 2019
AIR BAGS, ENGINE, UNKNOWN OR OTHER
FIRST IT STARTED WITH DRIVERS DOOR NOT WORKING. I CAN'T GET IN THE DRIVER DOOR BECAUSE THE HANDLE DOESN'T WORK. SO I HAVE BEEN CRAWLING THRU THE PASSENGER DOOR TO GET IN THE CAR. BUT NOW I CAN'T DO THAT BECAUSE THE PASSENGER DOOR WON'T OPEN FROM THE OUTSIDE EITHER. YOU PULL ON THE DOOR HANDLE AND IT DOES NOTHING. WHAT IF THERE WERE A FIRE AND I WAS IN THE CAR AND SOMEONE RAN UP TO GET ME OUT THEY WOULD NOT BE ABLE TO OPEN THE DOORS. NEXT PROBLEM IS I HAVE AN EXTENSIVE OIL LEAK IN THE CAR. SO BAD IT KEEPS DRIPPING DOWN ON THE ALTERNATOR WHICHECK HAS FORCED ME TO REPLACE THAT TWICE NOW. I TOOK IT TO KIA AND THEY SAID IT WAS THE TIMING CHAIN COVER. IT WOULD COST 2,000.00 TO FIX. I LOOKED ONLINE AND FOUND OUT THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE AND IT SEEMS THE TIMING CHAIN COVER IS A MISDIAGNOSIS. APPARENTLY THE OIL SENSOR IS THE CULPRIT. IT MALFUNCTIONS BECAUSE OF ITS LOCATION IN THE ENGINE. I DON'T HAVE 2000.00 JUST TO PLAY A GUESSING GAME. THIS PROBLEM NEEDS A RECALL. LASTLY, DUE TO THE ENGINE ISSUES THE OIL LEAKING THE CAR HAS NOW DECIDED IF I'M DRIVING 60 MPH IT WILL ALL OF THE SUDDEN SHIFT THE ENGINE ALMOST TO A DEAD STOP AND THEN YOU FEEL AS IF YOU WILL FLY THRU THE WINDSHIELD BECAUSE NOW THE CAR WON'T GO OUT OF FOURTH GEAR MANUALLY OR AUTOMATIC. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243358August 12, 2019
AIR BAGS, STRUCTURE:BODY, ENGINE
I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND STRUCK HEAD ON BY ANOTHER VEHICLE. THE DAMAGE IS SHOWN BELOW IN THE UPLOADED IMAGE. MY AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11243368August 12, 2019
AIR BAGS
MY SUV HAS NOT ENCOUNTERED ANY INCIDENTS THAT INVOLVE THE AIR BAGS TO DEPLOY. YESTERDAY WHILE LEAVING WORK THE AIR BAG WARNING LIGHT CAME ON AFTER I STARTED THE VEHICLE AND THE LIGHT STILL HAS NOT TURNED OFF. LOOKING AT RECENT COMPLAINTS IT APPEARS THAT KIA HAS AN ISSUE THAT NEEDS TO BE FIXED NATIONWIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243050August 11, 2019
ENGINE, VEHICLE SPEED CONTROL
ON SEVERAL OCCASIONS MY TRUCK SHUTS DOWN, BASICALLY THE WHEEL LOCKS AND THE TRUCK LOSES POWER, AND RESTARTS BY ITSELF. RECENTLY I WAS ON THE FREEWAY AND THE ENGINE LIGHT, OIL LIGHT AND TRACTION CONTROL LIGHT CAME ON AND I LOST SPEED, I STEPPED ON THE GAS AND TRUCK WAS NOT MOVING, I WAS ABLE TO GET TO THE SHOULDER AND LOST COMPLETE POWER. I DID NOTICE WHEN I TURNED OFF THE AIR CONDITIONING THE TRUCK WOULD START BUT AS SOON AS I TURNED ON THE AC THE SAME THING HAPPENED. I HAVE HAD A LOT OF TROUBLE WITH THIS TRUCK SINCE I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243104August 11, 2019
ENGINE
I WAS DRIVING HOME AND STOPPED AT A RED LIGHT WHEN THE CAR COMPLETELY DIED. I HAD AAA COME OUT AND THEY SAID THE BATTERY WAS LIKE NEW AND THE OIL WAS GOOD, SO THEY TOWED IT TO A DEALER WHO TOLD ME THE ENGINE SEIZED. THEY COULD NOT FIND A REASON WHY THE 6 YEAR OLD CARS ENGINE JUST RANDOMLY SEIZED. I FOUND OUT THEY'RE RECALLED FOR THAT. HOWEVER KIA IS SAYING MY PARTICULAR CAR IS NOT COVERED AND WANTS TO CHARGE ME $6,800.00 TO PUT A USED ENGINE IN. I STILL HAVE OVER A YEAR OF CAR PAYMENTS AND NO CAR. I USE MY CAR EVERYDAY FOR MY JOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242732August 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE THE CONTACT WAS ENTERING THE RESIDENTIAL DRIVEWAY, THE BRAKES FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE BRAKE PEDAL HAD TO BE PUMPED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO NAPLETON'S MID RIVERS KIA (4955 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376, (636) 206-4284) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE AND THE BRAKE OVERHAUL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242833August 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 70 MPH, THE ENGINE COMPLETELY FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HART KIA (1361 E MAIN ST, SALEM, VA 24153, 540-444-4444) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242632August 8, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING AT ANY SPEED, THE HEADLIGHTS WENT OUT INTERMITTENTLY WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000. *TT THE CONSUMER STATED THE HEADLIGHT WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242679August 8, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
LAST JULY MY HUSBAND HAD CHANGED MY BRAKES AND THEN WENT FOR A TEST DRIVE JUST TO MAKE SURE EVERYTHING WAS WORKING PROPERLY. WELL, THE ENGINE SHUT OFF IN THE MIDDLE OF DRIVING. CALLED KIA AND HAD IT TOWED THERE(UNREIMBURSED) REPLACED ENGINE TOLD THEM THAT SOMETIMES THE TRANSMISSION WOULD HESITATE TO SHIFT INTO GEAR. KIA SAID NOTHING WAS WRONG. NOW, A YEAR LATER STILL TRANS PROBLEM. TOOK TO MASTER MECHANIC THAT HAS A TRANS SHOP AND THAT HAS BEEN IN BUSINESS FOR OVER 40 YEARS. HE SAID IT NEEDED A SOFTWARE UPDATE FROM KIA FOR A HARD TRANSMISSIKN SHIFT. CALLED KIA THEY SAID THEY HAD TO "RESEARCH PROBLEM", BUT HAD NEVER HEARD OF THIS HAPPENING. ALSO, MY CAR SHUTS OFF IF I HAVE TO DO A HARD BRAKE EVEN AFTER MY ENGINE BEING REPLACED. ALSO, MY GAS LID WONT OPEN, MY MIRRORS HAD STOPPED MOVING AND MY WINDOWS ALL STOPPED WORKING. HAVING MAJOR ELECTRICAL PROBLEM WITH FUSE BOX. APPARENTLY SOMETHING IS NOT GROUNDED CORRECTLY KIA AND IS SHORTING OUT ALL MY FUSES. BUT I HAVE TO PAY ALL THIS MONEY TO HAVE A CAR THAT IS BARELY THAT OLD HAVE SO MANY PROBLEMS. IF I COULD SUE THEM FOR DAMAGES UNDER LEMON LAW I WOULD. VERY UPSET AND SCARED TO DRIVE CAR AND I HAVE A TEN YEAR THAT IS ALWAYS IN THE CAR WITH ME. PLEASE INVESTIGATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242401August 7, 2019
ENGINE, POWER TRAIN
DRIVING AT A SPEED OF 60 MPH . CAR SUDDENLY STARTS LOOSING POWER SLOWING TO A COMPLETE STOP WITH NO WARNINGS. NOT OVERHEATING, NOT OUT OF FUEL, ELECTRICAL ALL WORKS. NO APPARENT REASON THE SWITCHES COME ON AND WORK . ENGINE SIMPLY WILL NOT TURN OVER . NO CRANKING ACTION AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242192August 7, 2019
ENGINE
WHILE DRIVING IN THE EXPRESSWAY, THE CAR STOPPED ABRUPTLY. EVERY LIGHT THAT CAN POSSIBLY COME ON WAS ON. I WAS ABLE TO SLOWLY PULL OVER OUT OF HEAVY TRAFFIC WITH THE HAZARDS ON. I HAD IT TOWED TO A REPAIR SHOP WHERE THEY DIAGNOSED IT AS BEING A CEASED ENGINE. I IMMEDIATELY CALLED KIA. INITIALLY, THEY AGREED TO REPAIR IT. TWO DAYS LATER, THEY CALLED AND SAID IT DIDN'T CALL UNDER THE PERIMETERS OF THE RECALL. TODAY, THE CAR STILL REMAINS AT KIA SERVICE WAITING ON THEM TO CHANGE THEIR MINDS AND REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241915August 6, 2019
POWER TRAIN
TRANSMISSION STUMBLES / HESITATES WHEN ACCELERATING UP HILL OR ON LEVEL SURFACE AT LOW SPEEDS. VEHICLE BRIEFLY AND REPEATEDLY LURCHES UNDER ACCELERATION AS IF DRIVING ON PATCHY ICE-COVERED ROAD SURFACE. NOTICEABLE TO DRIVER AND PASSENGERS. WORST IN COMFORT, SMART AND ECO MODES. NOT AS PRONOUNCED, BUT STILL PRESENT IN SPORT MODE. MOST NOTICEABLE WHEN DRIVING SHORTLY AFTER START-UP. LESS NOTICEABLE AFTER 10-15 MINUTES DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241941August 6, 2019
AIR BAGS
WHEN I TURN THE CAR ON, THE AIRBAG INDICATOR STAYS ON. IT DOES NOT TURN OFF, WHEN I'M STATIONARY OR MOVING, UNTIL I TURN THE CAR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241946August 6, 2019
ENGINE
AFTER THE SOFTWARE UPDATE, MY KIA HAD ISSUES WITH THE KNOCK SENSOR. SO, WILL THIS VEHICLE HAS ISSUES FOR THE REST OF THE ENGINES LIFE? I AM HOPING TO DRIVE THIS CAR FOR MORE THAN 100,000 MILES. IS THIS JUST A COINCIDENCE THAT THE SENSOR WAS BAD RIGHT AFTER THE UPDATE? THE CAR WENT INTO LIMP MODE AFTER A LOUD CLUNK. GLAD I WAS CLOSE TO HOME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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