Kia Sorento Complaints

10,397 consumer complaints on file.

#11234114July 23, 2019
EXTERIOR LIGHTING
I'VE ONLY HAD THIS USED VEHICLE FOR ONE YEAR AND WITHIN THAT ONE YEAR OF HAVING TO HEAR SORRENTO I'VE HAD TO CHANGE MY HEADLIGHTS AND BRAKE LIGHTS MORE THAN THREE TIMES EACH. I TOOK IT TO MY LOCAL KIA DEALER AND SHOWED THEM FOUR DIFFERENT LIGHTBULBS THAT WERE BURNT ON THE BOTTOM OF THE BULB THAT YOU PUT INTO THE PORT. PORT WERE NOT BURNT JUST THE BOTTOM PART OF THE LIGHTBULB NOT THE PRONG JUST THE BOTTOM PART OF THE LIGHTBULB WAS BURNT. I ASKED FOR THEM TO DO AN ELECTRICAL DIAGNOSTIC FOR ME TO SEE WHAT WAS WRONG AND WHY MY LIGHT BULBS KEPT BURNING ON THE BOTTOM WHICH IN RESULT MADE MY HEADLIGHTS AND BREAK LIGHTS NOT WORK. (NOT ALL AT THE SAME TIME. I REPLACE ONE THEN A FEW WEEKS TO A MONTH LATER A DIFFERENT ONE WOULD THE SAME.) BUT ALL THEY DID WAS CHARGE ME OVER $100 TO REPLACE THE LIGHTBULBS THAT WE'RE NOT WORKING AT THE TIME SO THEY CAN HAVE IT ON FILE WHICH ONE WERE REPLACED AND HOW LONG IT TAKES FOR THEM TO BURN OUT AGAIN. MIND YOU THESE LIGHTBULBS DO NOT HAVE ANY WARRANTY AND I DID ASK FOR THEM TO DO A DIAGNOSTIC ELECTRICAL DIAGNOSTIC TO FIND OUT WHAT THE PROBLEM WAS AND THEY DID NOT DO IT THEY SAID THEY NEEDED TO SEE IF THESE ONES WOULD BURN OUT. SO BASICALLY I HAD TO PAY OVER $100 FOR SOME LIGHTBULB THAT WON'T BE REPLACED BECAUSE THERE'S NO WARRANTY ON THEM WITHIN TWO WEEKS TO A MONTH FROM NOW EVEN THOUGH I SHOWED THEM WHEN I HAD PURCHASED THE LIGHTBULBS THAT WAS ON MY CAR ALREADY THAT NEEDED TO BE REPLACED AND THE LIGHTBULB BEFORE THE LIGHTBULB AND THAT THEY ALL HAD THE SAME EXACT MARKINGS ON THEM. WHY THEY WOULD NOT DO A DIAGNOSTIC I DON'T KNOW THEY JUST PROBABLY WANT MORE MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234170July 23, 2019
EXTERIOR LIGHTING
THE RIGHT REAR TAIL LIGHT IS INOPERABLE INTERMITTENTLY. I CHANGED THE TAIL LIGHT BULBS TWICE AND IT IS STILL INOPERABLE INTERMITTENTLY. THERE IS NO CORROSION OR BURN MARKS ON THE SOCKET. IT WAS FIRST BROUGHT TO MY ATTENTION WHEN I WAS PULLED OVER FOR A TRAFFIC STOP DUE TO THE TAIL LIGHT BEING OUT. THE POLICE OFFICER TOLD ME IT IS A SAFETY ISSUE AS OTHERS CANNOT SEE ME. WHEN I GOT BACK HOME AND ASKED MY SPOUSE TO COME OUT AND LOOK AT IT IT WAS WORKING AGAIN (15 MINUTE SPAN OF TIME). IT IS NOT A FUSE AS ALL OTHER ITEMS ON THIS CIRCUIT ARE OPERABLE. IT WILL BE OUT AND 30 MINUTES LATER IT IS WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233839July 22, 2019
ENGINE, STEERING
WHILE DRIVING THE VEHICLE ON A LOCAL ROAD AT 35 MPH THE ENGINE STARTED MAKING NOISES, SMOKING, CAUGHT ON FIRE AND SEIZED WITH ABSOLUTELY NO WARNING AND NO ENGINE LIGHT CAME ON BEFORE. MY 2012 KIA SORENTO WAS PART ON MANUFACTURING DEFECT RECALL RELATED TO THE ENGINE AND IT WAS CHECKED BY A KIA SERVICE SHOP FOR THIS OVER A YEAR AGO. AT THAT TIME I ASKED IF THE ENGINE MALFUNCTION COULD OCCUR AT A LATER DATE EVEN THOUGH IT WAS FINE NOW. THEY SERVICE TECHNICIAN STATED THAT IT COULD STILL OCCUR AT A LATER DATE BUT WAS NOT INFORMED THAT THE ENGINE COULD FAIL/LOCK-UP, CATCH ON FIRE WITH NO WARNING AT ALL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11233843July 22, 2019
ENGINE
LOUD ENGINE RATTLE NOISE WHEN STARTING ENGINE THAT HAS BEEN SHUT OFF OVERNIGHT.SOUNDS LIKE THE CAMSHAFT CHAIN HYDRAULIC TENSIONER IS BLEEDING DOWN.TENSIONER DOES NOT MAINTAIN A CORRECT INITIAL POSITION.NOISE DIMINISHES WITHIN A MINUTE OR SO OF STATIONARY ENGINE RUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233878July 22, 2019
ENGINE, POWER TRAIN
I HAVE A SORENTO THAT DOES NOT EVEN HAVE 60K MILES ON IT. THE CAR IS A 2013, I BOUGHT THE CAR LESS THAN 1 YR AGO AND AFTER HAVING IT FOR 7 MONTHS, I BEING TOLD BY THE MECHANICS AT THE FACILITY THAT THE CAR NEEDS A NEW ENGINE. THE CAR BROKE DOWN IN THE MIDDLE OF THE HIGHWAY WHILE I WAS ON MY WAY TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233583July 20, 2019
AIR BAGS, STRUCTURE:BODY, SEATS
MY CAR DRIVER SIDE AIR BAG LIGHT CAME ON SUDDENLY AND DEALER WANTS TO CHARGE TO DIAGNOSE AND REPAIR. THE DRIVER SEAT LOWER BACK ADJUSTING CUSHION DOES NOT FUNCTION ANYMORE. THE REAR DRIVER SIDE DOOR DOES NOT UMLOCK DEALER WANTS TO CHARGE TO DIAGNOSE OR INSPECT AND ORDER THE DOOR HANDLE BASE MECHANISM PART, THEN CHARGE FOR THAT AND INSTALLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233634July 20, 2019
ENGINE
MY 2015 KIA HAD ITS FAULTY ENGINE REPLACED APPROXIMATELY 6 MONTHS AGO. I DRIVE THIS CAR APPROXIMATELY 9,000 MILES OVER THESE MONTHS AND DRIVE IT ON VACATION FROM OHIO TO WILMINGTON, NC. THE CAR WAS THOROUGHLY CHECKED BY THE DEALER BEFORE WE WENT ON THE TRIP- EVERYTHING CHECKED OUT FINE. HALFWAY THROUGH OUR VACATION, THE CHECK ENGINE LIGHT CAME ON AND STAYED BLINKING. WE HAD IT TOWED TO A DEALER IN WILMINGTON, NC. THEY INFORMED US THAT WE HAD A BAD KNOCK SENSOR, KIA WAS COVERING THE COST AS IT WAS PART OF OUR NEW ENGINE WARRANTY. HOW DOES THIS HAPPEN WITH A BRAND NEW ENGINE? THERE IS NO RELIABILITY, AM I SUPPOSED TO LIMIT MY DRIVING BECAUSE I CAN’T DEPEND ON MY CAR? WHAT ABOUT RESALE VALUE - CLEARLY I’VE GOT A REAL LEMON HERE. WHERE IS MY RECOURSE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233396July 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233421July 19, 2019
ENGINE
VERY DISAPPOINTED IN MY KIA SORENTO. AT 90000 MILES IT STARTED MAKING A KNOCKING SOUND AND WHEN I TOOK IT IN TO GET IT CHECKED OUT. I WAS TOLD IT HAD BEARINGS WEAR AND WOULD NEED A NEW ENGINE. AFTER RESEARCHING I FOUND THAT THERE IS A RECALL FOR THIS EXACT PROBLEM BUT THE ENGINE I HAVE IS NOT RECALLED. HOPEFULLY YOU GUYS GET MORE COMPLAINTS ON THIS BECAUSE IT'S RIDICULOUS THAT A CAR NEEDS A NEW $6000 ENGINE AT 90,000 MILES. I CAN'T AFFORD THAT I WAS RECOMMENDING KIA TO FRIENDS AND FAMILY AND NOW SINCE THIS HAPPENED I WOULD NEVER AGAIN BUY OR RECOMMEND A KIA CAR EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233453July 19, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN DRIVING THIS VEHICLE ON THE HIGHWAY OR IN-TOWN, THE VEHICLE LUNGES BACK AND DIES IN THE MIDDLE OF THE ROAD OR HIGHWAY. I HAVE ALMOST GOTTEN INTO SEVERAL ACCIDENTS BECAUSE THERE WAS NO WARNING. THEN AT A LIGHT, THIS VEHICLE MAKES A LOUD KNOCKING NOISE AND DIES AT THE INTERSECTION. THE CAR ALSO KNOCKS VERY LOUD AT FIRST STARTUP. I SEE THAT THERE ARE A LOT OF PEOPLE REPORTING THIS ISSUE AND THE MANUFACTURER DOES NOT SEEM TO DO ANYTHING ABOUT IT. THIS IS A VERY DANGEROUS ISSUE TO HAVE. MY DISABLED DAUGHTER RIDES IN THE CAR WITH ME AND WE COULD HAVE A SERIOUS ACCIDENT. THIS HAS BEEN HAPPENING FOR ABOUT 6 MONTHS NOW AND THE LATEST WAS TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233261July 19, 2019
AIR BAGS
INDICATOR LIGHT CAME ON THEN WENT OFF. HAS SINCE CAME BACK ON AND HAS NOT GONE OFF. VEHICLE WAS IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232993July 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
2ND COMPLAIN FOR KIA ENGINE. DEC. 2017 MY ENGINE SEIZED. I SPENT ON 5GRAND FOR A REBUILT ENGINE. ORIGINAL COMPLAINT WAS ELECTRICAL SYSTEM DID NOT GIVE ME ANY INDICATION THAT THERE WAS AN ISSUE WITH MY OIL OR ENGINE. DRIVING DOWN A MAIN STREET WHERE MY CAR SUDDENLY DIED. I HAD TO PULL OFF TO THE SIDE OF THE ROAD. I WAS ABLE TO RESTART IT. ONCE IT WAS RESTARTED YOU CAN HEAR LOUD CLICKING FROM THE ENGINE. FAST FORWARD TO A YEAR AND 4 MONTHS LATER. REBUILT ENGINE ON FEB 2018.. CAR DIED AGAIN ON 7/16/19. ONCE AGAIN NO INDICATION THAT THERE WAS A PROBLEM WITH MY CAR. NO OIL LIGHT. I WAS DRIVING ON THE HIGHWAY WHEN MY CAR WAS NOT PICKING UP ON ACCELERATING. I DECIDED AFTER WORK I PUT SOME OIL INTO MY ENGINE. SCHEDULE AN APPT WITH MY MECHANIC TO HAVE MY OIL CHANGED. THE NEXT DAY MY CAR WOULD NOT START. HAD MY MECHANIC TOW MY CAR AND LATER TELLS ME THAT IT WAS MY ENGINE AGAIN. STATED HE COULD FIND AN ENGINE FOR OVER 3GRAND FOR ME. UNFORTUNATELY I DO NOT HAVE THE MONEY. I AM NOW OUT OF A CAR AGAIN WITH A NEWBORN AND TRYING TO FIND RIDES TO AND FROM WORK. I JUST RECENTLY MOVED AND CANNOT AFFORD THIS. MY VIN IS NOT LISTED IN THE RECALLS AND IT SHOULD BE. KIA HAS FAULTY ENGINES AND IT IS NOT JUST THE ONE ENGINE. LAST ENGINE FAILURE WAS AT 65000 MILES. THIS TIME IT IS AT 69000 MILES. WHY ARE MY OIL LIGHTS NOT COMING ON WHEN THERE IS LOW OIL? WHY WAS THIS PROBLEM NOT FIXED TO BEGIN WITH??? OTHER PROBLEMS WITH MY CAR IS MY HANDLE IN THE BACK SEAT PULLED OFF (I AM NOT THAT STRONG) ELECTRICAL SYSTEM (OIL LIGHT NOT COMING ON, CRUISE CONTROL KNOCKS OUT WHILE DRIVING, VOLUME CONTROL FOR RADIO RANDOMLY CALLS CONTACTS) KIA IS A LEMON BUT I DON'T HAVE THE MONEY TO REPAIR A 2ND AND PROBABLY 3RD ENGINE. I DON'T EVEN TRUST MY CAR WITH MY KIA DEALERSHIP ANYMORE BECAUSE THEY ARE CROOKS AND LIARS. I STILL HAVE 10GRAND LEFT TO PAY FOR THIS CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233063July 18, 2019
ENGINE
WHEN DRIVING AT HIGH ALTITUDES, THE CAR SEEMS TO WANT TO STALL. WE WILL BE DRIVING ALONG JUST FINE AND THEN THERE IS HESITATION FOR A MOMENT AND THEN THE CAR WILL BE GOING ALONG JUST FINE AGAIN AND THE HESITATION HAPPENS AGAIN. THIS IS CONTINUOUS THROUGHOUT OUR ENTIRE HIGH ALTITUDE DRIVES. USUALLY OCCURS AT APPROXIMATELY 8000-10,000 FT IN ELEVATION. SEEMS TO OCCUR MORE OFTEN AT 40 MILES PER HOUR. I AM SCARED WE WILL HAVE COMPLETE FAILURE OF THE CAR IN THE MOUNTAINS AND HAVE NO CELL PHONE SERVICE IN ORDER TO CALL SOMEONE FOR HELP. WE HAVE ONLY HAD THIS CAR FOR ABOUT 6 WEEKS AND HAVE TAKEN 4 HIGH ALTITUDE DRIVES AND THIS HAPPENS EVERYTIME. TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD US THIS IS A KNOWN ISSUE AND KIA IS WORKING ON IT. HOW LONG WILL IT TAKE KIA TO RESOLVE THIS ISSUE? I DON'T WANT STALL SOMEWHERE AND CREATE A HAZARDOUS CONDITION FOR MYSELF, PASSENGERS, AND OTHERS SURROUNDING ME. PLEASE SEE KIA GETS THIS TAKEN CARE OF AS SOON AS POSSIBLE FOR EVERYONE'S SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233084July 18, 2019
SERVICE BRAKES, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 45 MPH, THE ABS AND TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ABS ON THE REAR DRIVER'S SIDE WAS REPAIRED. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED ON THE REAR PASSENGER SIDE. THE CONTACT CALLED KIA OF WEST CHESTER (LOCATED AT 326 WESTTOWN RD, WEST CHESTER, PA 19382, (610) 429-3500) AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233135July 18, 2019
EXTERIOR LIGHTING
MY KIA SORENTO'S BRAKELIGHTS WILL NOT LUMINATE. I CHANGED THE BULBS AND THEY STILL WILL NOT LUMINATE. AFTER DOING SOME RESEARCH, I FOUND MANY OTHERS WITH THE SAME PROBLEM AND IN 2013, THERE WAS A RECALL FOR 2011 KIA SORENTOS BECAUSE THE BRAKE LAMP SWITCH WAS FAULTY. AFTER CONTACTING THE DEALER. I WAS TOLD MY VIN WAS NOT ONE OF THE ONES RECALLED.. I HAD NO IDEA MY BRAKE LIGHTS WERE NOT WORKING UNTIL I WAS PULLED OVER BY THE POLICE WHILE DRIVING THROUGH THE CITY. I HAVE ATTACHED A COPY OF THE RECALL NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233153July 18, 2019
SERVICE BRAKES, ENGINE
MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11233180July 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, A RANDOM UNKNOWN WARNING INDICATOR ILLUMINATED PERSISTENTLY. IN ADDITION, BOTH REAR DOORS FAILED TO OPEN FROM INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO DUTCH MILLER KIA OF CHARLOTTE (7725 SOUTH BLVD, CHARLOTTE, NC 28273, (704) 247-7124) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE WIRE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE FAILURE WAS DIAGNOSED AND WAS LINKED TO THE FAILURE WITH THE WIRING IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,951.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233194July 18, 2019
STEERING
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING COMPLETELY FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO PRIDE KIA OF LYNN (793 LYNNWAY, LYNN, MA 01901, (781) 596-1010) WHERE IT WAS DIAGNOSED THAT THE ENTIRE STEERING MODULE AND STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233201July 18, 2019
STRUCTURE:BODY
5XYKT3A15BG[XXX], DRIVER SIDE PASSENGER DOOR WANT OPEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233216July 18, 2019
ENGINE
2015 KIA SORENTO -BLINKING CHECK ENGINE LIGHT AND SPUTTERING OCCURRED WHILE OPERATING ON CONGESTED ROADWAYS IN AND OUT OF INCLEMENT WEATHER. STRONG BURNING SMELL COMING FROM ENGINE. NO WARNINGS PRIOR TO THIS EVENT WITH ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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