Kia Sorento Complaints

10,397 consumer complaints on file.

#11252535August 31, 2019
AIR BAGS, SEAT BELTS
"TAKATA RECALL" I BOUGHT THIS CAR JUST RECENTLY AND THE DRIVERS SIDE AIR BAG STAYS ON ALL THE TIME THERE HAVE BEEN RECALLS BUT NOT ON MY CAR IS IT SAFE TO DRIVE THIS LIKE THIS OR IS IT DANGEROUS AND THE FACTORY SHOULD SEND OUT A RECALL ON THIS RIGHT !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252584August 31, 2019
ENGINE
I WAS ACCELERATING ON TO A ON RAMP TO INTERSTATE 405 WHEN HE ENGINE LIGHT STARTED TO BLINK AND CAR LOSING POWER AT THE SAME TIME. THE CAR ALSO PROCEEDED TO MAKE AN ENGINE KNOCKING NOISE AND I EXITED THE HIGHWAY TO GET OFF AND GOT IT TOWED . THE CAR HAS 51, 800 MILES AND I AM ORIGINAL OWE WE AND HAVE HAD REGULAR OIL CHANGES AND MAINTENANCE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252590August 31, 2019
ENGINE, POWER TRAIN
IN NOVEMBER 2015 HAD MAJOR OIL LINE FAILURE, DEALERSHIP REPLACED OIL PRESSURE SWITCH. IN DECEMBER 2017 HAD MAJOR OIL LEAK, DEALERSHIP REPLACED OIL PRESSURE SWITCH. JUNE 2019 CHECK ENGINE LIGHT ACTIVATED UPON PUTTING VEHICLE IN PARK. TOOK IT TO KIA DEALERSHIP AND THEY FOUND PIECES OF BEARING IN THE BOTTOM OF OIL FILTER HOUSING. KIA DEALERSHIP RECOMMENDED REPLACEMENT OF BANK OIL CONTROL VALVE AND ULTIMATELY REPLACEMENT OF ENGINE. VEHICLE ONLY HAS 86,600 MILES ON IT. KIA DEALERSHIPS NOT INTERESTED IN BUYING VEHICLE AND QUOTE ME APPROXIMATELY $6,000 TO REPLACE ENGINE. I SUSPECT THIS MAY BE SAME ISSUE KIA HAD WITH 2012 SORRENTOS WHICH LED TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252374August 30, 2019
ENGINE
THE ENGINE STALLED WHILE DRIVING ON THE FREEWAY. CHECK ENGINE LIGHT CAME ON AFTER THE CAR LOST POWER. WE HAD TO PULL ONTO THE SHOULDER OF THE ROAD AND THE CAR WAS TOWED TO THE DEALERSHIP. NO WARNING LIGHTS OF ANY KIND CAME ON PRIOR TO THE ENGINE STALLING. KIA CLAIMS THE OIL WAS LOW BUT NO CHECK OIL LIGHT EVER CAME ON. THE SCHEDULED MAINTENANCE PLAN WAS FOLLOWED PRECISELY AND IS UP TO DATE. KIA HAS A FAULTY ENGINE OIL PRESSURE WARNING LIGHT, CAUSING ENGINES TO STALL WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252485August 30, 2019
ENGINE
TL* THE CONTACT OWNED A 2003 KIA SORENTO. WHILE DRIVING AT 60 MPH, THE CONTACT STATED THAT SMOKE CAME FROM OUT OF THE VENTS. THE CONTACT PULLED OVER ON THE SHOULDER AND EXITED THE VEHICLE. THERE WERE SPARKS COMING FROM THE ENGINE AND THE VEHICLE CAUGHT ON FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOTALED AND TOWED AWAY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. TH VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11252136August 29, 2019
AIR BAGS
TAKATA RECALL AIR BAG LIGHT IS ON THE DASH CAN I GET THIS REPLACED FOR NO CHARGE LIGHT STAYS ON ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252265August 29, 2019
ELECTRICAL SYSTEM
DROVE TRUCK TO BANK AND NOW THEY ARE TELLING ME THAT MY BCM BODY CONTROL MODULE IS BAD. I HAD A TOW TRUCK DRIVER TELL ME THAT I WAS THE 10TH VEHICLE HE HAS PICKED UP WITH THE SAME PROBLEM. MY VEHICLE WAS STATIONARY IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251963August 28, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S DOOR REMAINED LOCKED WITHOUT WARNING. THE DOOR ONLY OPENED FROM INSIDE THE VEHICLE AND THE TRUNK WAS LOCKED. THE VEHICLE WAS TAKEN TO JEFF WYLER KIA (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WHERE THE DRIVER'S SIDE DOOR LATCH WAS REPLACED AND THE TRUNK WAS UNLOCKED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 89,300. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251987August 28, 2019
ENGINE
MY TEMPERATURE GAUGE BEGAN READING HOT WHILE DRIVING. AFTER REPLACING THE THERMOSTAT AND THE ETC SENSOR, MY CAR WAS DIAGNOSED AS HAVING A FAULTY COOLING FAN. THIS SHOULD NOT HAPPEN ON A QUALITY CAR THAT IS JUST A FEW YEARS OLD. I HAVE BEEN WITHOUT A CAR FOR OVER A WEEK WHILE THEY TRACK DOWN THE PART AND IT IS GOING TO COST ME OVER $500 TO HAVE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246602August 27, 2019
UNKNOWN OR OTHER
WE WERE HEADED BACK FROM VACATION , JUST GOT INTO THE LITTLE TOWN OF PROVINCE LOUISIANA, AND THE MOON ROOF JUST EXPLODED ! THERE WERE NO OTHER CARS AROUND US NO DEBRIS! WE WERE DRIVING ABOUT 50 MPH ON A 2 LANE HIGHWAY.THE NOISE WAS SO LOUD IT SOUNDED LIKE A SHOTGUN WENT OFF IN THE CAR , WE NEARLY RAN OFF THE ROAD !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246672August 27, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT BOTH HEADLIGHTS FAILED TO REMAIN IN THEIR HEADLIGHT SOCKETS. THE HEADLIGHTS WERE LOOSE AND HANGING OFF THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT'S WIFE TOOK THE VEHICLE TO BE SERVICED AT AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ENTIRE FRONT HEADLIGHT COMPONENT NEEDED TO BE REPLACED TO REPAIR THE FAILURE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251858August 27, 2019
AIR BAGS
PASSAGER AIRBAG WON'T TURN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246586August 26, 2019
ENGINE, SUSPENSION
THE BALL BEARINGS WENT OUT ON THE FRONT END CAUSING BOTH MY FRONT TIRES TO WEAR RIGHT DOWN TO THE WIRES ON THE TIRE TREADS. WITHIN A FEW WEEKS OF FIXING THEM THE ENGINE SEIZED IN MY CAR FOR THE SECOND TIME. WHILE MY 16 YEAR OLD WAS DRIVING IT ON THE HIGHWAY SHE SUDDEN LOST POWER AND THE VEHICLE STARTED TO SLOW DOWN. SHE PULLED OFF THE ROAD AND HAD HER BROTHER TAKE OVER DRIVING IT. HE COULD NOT GET IT TO SPEED OR TO SHIFT SO HE PUT IT IN MANUAL TO GET IT OFF THE HIGHWAY. ONCE OFF THE HIGHWAY HE CALLED ME. I FOLLOWED HIM LESS THEN 4 MILES TO THE LOCAL MECHANIC WHO LISTEN TO THE ENGINE AND SAID TO PARK THE CAR AS THE ENGINE WAS ABOUT TO GO. IN THE PROCESS OF DRIVING IT HOME LESS THEN 2 MILES THE ENGINE COMPLETELY SEIZED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246592August 26, 2019
STRUCTURE:BODY
VEHICLE WAS IN A PARKED STATIONARY POSITION, TRIED TO OPEN SUN ROOF AND HEARD A LOUD POP NOISE. PANORAMIC SUNROOF GLASS CRACKED HORIZONTALLY CLEAR ACROSS ROOF AND MET WITH GLASS PARTICLES ALL OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246310August 26, 2019
ENGINE
THE ENGINE ON MY 2012 KIA SORENTO RAN OUT OF OIL WITHOUT ANY WARNING LIGHT OR OTHER INDICATION OF PROBLEM. WAS DRIVING AT HIGHWAY SPEED AND ACCELERATED TO GET AROUND AN 18 WHEELER AND THE ACCELERATION CUT OUT, CAUSING CARS BEHIND ME TO HAVE TO SLOW TO AVOID RUNNING INTO MY REAR. THE SORENTO QUICKLY BECAME VERY SLUGGISH AND PROGRESSIVELY SLOWED DOWN. I CHANGED LANES TO THE RIGHT WHEN SAFE TO DO SO AND STOPPED THE CAR. I LOOKED FOR PROBLEMS UNDER THE HOOD AND THEN CHECKED THE OIL. THE OIL WAS COMPLETELY EMPTY. THE ENGINE OIL LIGHT NEVER CAME ON AND I HAD NO WARNING THAT THE OIL WAS LOW. I HAD THE CAR TOWED TO A REPAIR SHOP WHO SAID THE MOTOR IS BLOWN AND MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246317August 26, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS DRIVING BACK HOME I HAD TOO WORK IN RODEO CALIFORNIA HALF THE WAY EVERYTHING WAS GOING GREAT I HAD MY 3 CHILDREN WITH ME MY CAR DIDN'T GAVE ME ANY WARNING NO CHECK ENGINE LIGHT.,NO WHITE SMOKE , I WAS PASSING THE DODGER STADIUM WHEN SUDDENLY MY 2018 SORENTO JUST SHUT DOWN ALMOST GOT HIT I WAS ABOUT TOO ENTER THE 710 AND NOOOOO I DIDNT EVEN GOT A CHANCE TO GET OUT THE I-5 SOUTH I CHECKED THE WATER IT WAS FULL OIL WAS OK NO SMOKE NO OVER HEATING ONES THE CAR SHUT DOWN I TRY TOO STOP SINCE WHEN PASSING DODGER STADIUM IN GOING DOWN HILL THE DAMM BREAKS DIDNT WORK GOD WAS ON MY SIDE I STOP THE CAR THE DASH BOARD TURN ON AND OFF THE ENGINE HOW EVER NEVER TURNED BACK ON. I WAITED FOR 5 HOURS FOR KIA ROADSIDE SERVICE 60 MINUTES TURNED UP TOO BE 5 HRS ITS FUNNY I GOT THAT 2018 BECAUSE I DIDN'T WANT TO BE HAVING PROBLEMS LIKE THIS ONE I THOUGHT HEY A NEW CAR WOULD BE GREAT FOR THE FAMILY ...NOPE I SHOULD HAD NEVER GOT THAT CAR LOVE MY CHEVROLET SILVERADO NOTHING LIKE CHEVY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246386August 26, 2019
ENGINE
I HAVE A 2013 KIA SORENTO. WHILE DRIVING DOWN A CITY ROAD THE CAR ONLY MOVING 45 MPH EVERY LIGHT ON THE DASH STARTED TO BLINK, STEERING WHEEL BEGAN TO BECOME DIFFICULT TO TURN AND CAR EVENTUALLY STALLED ON SIDE OF ROAD. CAR HAD TO BE TOWED TO HOME AND THEN TOWED TO KIA DEALER OF STONECREST IN LITHONIA,GA. THE CAR WAS GIVEN A DIAGNOSTIC THAT FOR IT TO RUN THE ALTERNATOR NEEDED TO BE REPLACED. ALTERNATOR WAS REPLACED AT A COST OF 1,056.00. DROVE VEHICLE HOME AND DROVE ONTO HIGHWAY LATER THAT EVENING WHERE I HEARD KNOCKING NOISES, SENSOR LIGHTS FLASHED. THE CAR BEGAN TO SMOKE AND STEERING WHEEL LOCKED. I WAS ALONE ON BUSY HIGHWAY AT NIGHT IN BETWEEN EXITS AND MY HUSBAND AND THE TOW TRUCK STRUGGLED WITH PINPOINTING MY LOCATION. THIS WAS VERY SCARY WITH CARS DRIVING AT 70+ MPH PAST ME AND MY HAZARD LIGHTS WERE LOSING POWER.HAD TO HAVE CAR TOWED ONCE AGAIN. KIA NOW SAYS THE ENGINE NEEDS REPLACED AND ASKING FOR 6,000. KIA HAS HISTORY OF ENGINE RECALLS BUT CLAIM MY VIN IS NOT INCLUDED IN RECALL SO THEY WILL NOT REPLACE. VEHICLE ONLY HAS 100,000 MILES AND HAS HAD CONSISTENT OIL CHANGES. NOW I'M STUCK WITH A PRICEY REPAIR ON A VEHICLE THAT IS NOT PAID OFF. THIS SITUATION IS DANGEROUS AND APPEARS TO BE A COMMON TREND WITH KIA VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246397August 26, 2019
ENGINE
AROUND 60,000 MILES, MY KIA SORENTO IS LOSING OIL WITHOUT ANY SIGNS OF LEAK OR BURNING. JUST DISAPPEARING. HAVE COMPLETED 3 TOTAL 1,000 MILE OIL CONSUMPTION TESTS AT KIA OF WEST CHESTER, PA AND I HAVE ASKED THEM TO START A CLAIM. IT IS LOSING AT LEAST A FULL QUART AFTER 1,000 MILES. I CONTINUE TO CHECK OIL, PURCHASE QUARTS AND AM ANXIOUS WITH CONCERN OVER THE LEGAL ISSUES DRIVING A VEHICLE WITH ENGINE RECALLS AND THE CHANCE OF LOSING A LIFE DUE TO ENGINE AND CONNECTING ROD MALFUNCTION. 2ND OWNER AND PURCHASED FEB. 2017 FROM ARDMORE NISSAN (ARDMORE, PA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246461August 26, 2019
UNKNOWN OR OTHER
ON 8-23-19 AT APPROX. O805HRS I ARRIVED AT MY DESTINATION AND PARKED MY KIA SORENTO. I HAD DRIVEN THE KIA SORENTO FROM MY RESIDENCE TO VANCOUVER, WA AND DURING THIS TRAVEL PERIOD THE KIA SORENTO FUNCTIONED AS USUAL WITH NO INDICATION OF MECHANICAL, ELECTRICAL OR FUNCTIONALITY OF THE VEHICLE. I PARKED THE KIA AND ENTERED THE BUILDING. AT APPROX. 0840 A CO-WORKER INDICATED THE KIA HAD SMOKE COMING FROM THE KIA'S ENGINE COMPARTMENT. I EXITED THE BUILDING TO SEE A SMALL HAZE OF SMOKE COMING FROM THE ENGINE COMPARTMENT, WHICH BEGAN TO INCREASE. I USED A FIRE EXTINGUISHER IN AN ATTEMPT TO NEUTRALIZE THE FIRE, WHICH ONLY SUPPRESSED IT FOR A SHORT TIME AND I DIDN'T OPEN THE ENGINE HOOD DUE TO POTENTIAL EXPOSURE TO FIRE OR EXPLOSIONS. THE ENGINE FIRE CONTINUED TO INCREASE IN SIZE AND I ATTEMPTED WITH ANOTHER FIRE EXTINGUISHER, WHICH WASN'T EFFECTIVE DUE TO SIZE, HEAT AND ACCESSIBILITY OF THE FULL ENGINE COMPARTMENT. VANCOUVER FIRE LATER ARRIVED AND EXTINGUISHED THE ENGINE FIRE CONTINUED WITHIN THE KIA'S ENGINE COMPARTMENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11246214August 24, 2019
ENGINE
WHEN PULLING OUT OR STARTING OUT THE CAR HESITATES MAKING IT VERY UNSAFE WHEN PULLING OUT IN TRAFFIC. I HAVE REPORTED IT TO THE KIA SERVICE CENTER, BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT. IT IS VERY FRUSTRATING AND UNSAFE. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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