Kia K5 Complaints

508 consumer complaints on file.

#11490627October 24, 2022
STEERING
The contact owns a 2021 Kia K5. The contact stated that while driving at various speeds, the power steering malfunctioned, and the steering wheel failed to turn in either direction. Additionally, during the failure several unknown warning lights were displayed. After turning off and restarting the vehicle, the failure self-corrected on several occasions. Recently, the failure failed to self-correct and the vehicle was towed to the local dealer. While the vehicle was at the dealer, the mechanic experienced the failure but was unable to determine the cause of the failure. No repair was performed. The manufacturer was made aware of the failure. The failure mileage was 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490250October 21, 2022
ENGINE
MPG is lower then number provided by both dealer and manufactorer (my average 24 city 27 highway ) factoring that i rarely even use climate controls and other fuel consuming things and often turn off engine in mcdonald's drive thru lane
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488886October 12, 2022
POWER TRAIN
This report is being filed as a duplicate to 11488885, as this issue occurred twice. Please see 11488885 for details, as issue was exactly the same. I have attached the dealership repair invoices for both incidents as I forgot to do so in 11488885.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488885October 12, 2022
POWER TRAIN
1. Car has completely lost power during normal driving. Transmission failure. Loss of Motive power. It is available for inspection upon request 2. Car lost all motive power while on the highway, car had to coast to a stop. This was very dangerous. 3. Car was taken to the Kia dealership, diagnosed by their techs, and transmission replaced. This has occurred two times since the car was purchased new. First at 4,600 miles (6/13/2021) , second at 16,600 miles (9/7/2022). Both times dealership replaced the transmission 4. Both times this occurred the check engine light illuminated and a warning to pull over immediately. There were no prior symptoms when this occurred. The failures happen suddenly. There is apparently already a recall for this issue for the Hyundai vehicles that have this very same engine/DCT combination. Recall #236. This same issue is also occurring on the 2021+ Kia Sorento and 2021+ K5 GT 2.5L
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488746October 11, 2022
VEHICLE SPEED CONTROL
Purchased a 2023 Kia K5 in August 2022 and as of Oct 2022 it has 800 miles. Four times within that period when I was either stopped or coming to a stop the acceleration excessively increased to 4 or more RPMs. I held my brake hard and put it in Neutral in which the RPMs got higher so I proceeded to Park. The first 3 times (while in traffic) it lowered the RPMs back down to normal. The 4th time (today) when stopped and shifting to Park the RPMs did not lower so while in Park, i slowly took my foot off the brake and it slowly lowered the RPMs. In all 4 instances I had the Auto Hold on. The 4th occurrence I noticed that the Auto Hold on the dash was blinking green then white so I turned it off. If this were to occur while I am driving at a high speed, I am afraid it will cause me to have a severe accident. Please investigate if this has been reported in the past and act fast before there is a fatal result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487658October 3, 2022
STRUCTURE:BODY
Glass between windshield and sunroof spontaneously shattered while parked in private driveway. There was no impact, the car had not been driven for two days, it was just parked and the glass busted. It is unknown if water will cause a problem with leaking into the cabin of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478854August 11, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The front seats electrical adjustments do not work properly, I have had ir switch mid drive and stying to adjust them is a hassle. They do not work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478852August 11, 2022
SERVICE BRAKES, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
In this car, when braking or using the adaptive cruise control, the car shakes a lot, making yo lose control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478851August 11, 2022
STRUCTURE:BODY
The bumper is way to low so if you try going up a hill or if you park and there are stoppers, the bottom of the bumper scratches and rubs on the bottom causing it to pop off. You may not realize this until you are driving and it falls off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478849August 11, 2022
STRUCTURE:BODY
The Wheels Guards fell off mid drive, another part that fell off was the underbody cover that is made out of cardboard. I know many Kia K5 owners who have had this problem. It fell off due to rain. Since it is made out of a cardboard like material, the rain makes it fall off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475762July 25, 2022
AIR BAGS
The contact's son owns a 2021 Kia K5. The contact stated that while her son was driving in the rain at 50 MPH, another vehicle hit her son's vehicle from behind which sent the vehicle into a concrete barrier. The vehicle was sent spinning after it hit the barrier; the vehicle was facing oncoming traffic once it came to a stop. The air bags did not deploy upon impact. The contact's son was not injured and did not seek any medical attention. The other driver fled the scene of the accident. A police report was filed. The vehicle was towed independent collision center where it had yet to be inspected or repaired. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11472594July 6, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving on 7/6/2022, upon acceleration, the vehicle began jerking and applying the brakes as if it was trying to attempt to avoid a rear end collision. Moments after that incident, the instrument cluster displayed warning lights of the following: check forward safety system, traction control, front end collision avoidance, electronic parking brake, and auto hold all in an orange color followed by a check engine light shortly after. Safety was put at risk due to the vehicle suddenly and uncontrollably braking without any warning on prior indication. The vehicle has not been inspected by anyone yet, but is schedule for a dealer diagnostic on August 9th, 2022. Currently, this vehicle has 10,900 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465859May 24, 2022
POWER TRAIN, ENGINE
Does not always shift like it is supposed to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465182May 18, 2022
EXTERIOR LIGHTING
Dead spot in headlights. Manufacturer intentionally created a dead spot just left of center so as to decrease any chance of headlights shining into oncoming traffic. The dead spot looks like an inverted triangle . These are an LED projector light which already have a very sharp cut off and should not require any further manipulation of spread or throw. The problem becomes severe when going around a left curve or bend as the headlights no longer illuminate the roadway in a safe manner as the very noticeable dead spot is now in the drivers lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464312May 12, 2022
STEERING, LANE DEPARTURE: ASSIST
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462727April 29, 2022
UNKNOWN OR OTHER
The undercarriage of the vehicle fell as I was driving down the highway. Yes it is available upon request. My safety was put at risk because part of the undercarriage piece started to rip and go underneath my tire. The problem was inspected by a dealer. The component has not been inspected by anyone else. There were no warnings prior to this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462680April 28, 2022
UNKNOWN OR OTHER
Can is going 4000rpm at 70 mph. Feels like no power, won't go over 80 mpg. To it the dealer but didn't do anything unless the check engine light is on. Can is 10 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462269April 26, 2022
VISIBILITY/WIPER
had the windshield replaced on March 14, 2022. i drove the car for approximatly for two weeks with no issues. i left my car parked while on vacation and took a cab to the airport. after i returned home from vacation and drove my car for the first time in almost two weeks i noticed the cracks on the windshield. one on the lower area of the passenger side and another that is on the driver side about mid ways. both have spread and since then there are two smaller ones starting. i have been constantly contacting the dealership who is giving me the run around. but on may 3 they are wanting to see the car windshield. the glass company the dealer uses has no warranty for their work. The cracks are inside the glass you cant feel them at all. i know the service guy wanted to know if i had a telluride i told him no i have the K5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462020April 25, 2022
UNKNOWN OR OTHER
Horn went out? No explanation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461900April 23, 2022
VISIBILITY/WIPER
The windshield cracked and spread very quickly without any known reason. I made an appointment with the dealership and was told that they do not handle that situation and was dismissed without a proper check. Will be checked by an auto glass company soon. There was no indication of any failure/warning lamps. There were no prior chips in the windshield that were prone to further damage, no loud sounds and the crack appeared while the car was parked on my carport.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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