Kia K5 Complaints

508 consumer complaints on file.

#11541070August 27, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The Integrated Thermal Management System (ITMS) failed/ malfunctioned. Available for inspection. My car completely lost power on the interstate and it was 70 mph speed limit, I had a semi behind me. I’m taking to the dealer when I’m off in 3 to 4 weeks. Problem has been reported by other owners, as well as Hyundai Sonata N-Lines. Also video evidence. Not been inspected yet, but that’s the problem. No warning lights. Could see the temp gauge moving up when I accelerated. Problem happened when it was cold outside, popped the hood and engine wasn’t overheated at all, ITMS failed.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11539634August 20, 2023
POWER TRAIN
Very bad transmission slip during acceleration from stop and at highway speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536967August 7, 2023
ENGINE, POWER TRAIN
Received an oil change as part of normal service schedule on a 2023 Kia K5 vehicle purchased August of 2022 (from different dealership). 4 days after this service was conducted, the drain plug in the oil system of the vehicle fell out of my car, therefore draining my vehicle of the oil it needs to operate normally, causing the car to completely stall near my home. I had to pay out of pocket at a nearby Express Oil Change facility to have a new drain plug and oil put into car, after which I immediately brought my vehicle back to this dealership to ascertain what happened. This is the SECOND time this same exact issue has occurred with my vehicle (the first time occurring after an oil change at a different Kia dealership in Charlotte, NC), which I brought to my service advisor's attention prior to them beginning the oil change service. I expressed to this service department that I am extremely concerned there is something malfunctioning or defective within the vehicle that has caused this issue TWICE in an almost-new vehicle, and that I was now concerned there could be possible damage to my engine from this reoccurring issue. The service department at Kia Wesley Chapel did absolutely nothing to address my concerns or the issue other than replacing the drain plug (yet again). This Kia service department, and KIA overall, refuses to recognize or admit to any issue within the vehicle, and I was told to "wait and see if it happens again".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536749August 6, 2023
TIRES
Tire: Pirelli P Zero All Season M+S (235/45/18) Tire experienced a catastrophic failure while driving entire tire came a loose from rim leaving the car incapacitated and unable to maintain control. Luckily it was a rear tire which allowed partial control until able to safely stop the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532035July 13, 2023
AIR BAGS
I was in a car accident on 6/30/23. I was side swiped and the front airbag deployed and exploded in my face, knocking me unconscious and leaving me with chemical burns. I had a grade 2 concussion so it's hard to remember a lot. I was taken to the hospital. And drivers and passengers from 3 other vehicles were also taken to area hospitals.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11530243July 3, 2023
UNKNOWN OR OTHER
Was driving on the highway at roughly about 70 MPH and all of a sudden heard a big explosion and found out my sunroof blew open with glass all over the back seat and inside of my car. Luckily no one was in the back seat, if there was, they would have been injured very badly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528456June 23, 2023
TIRES:TREAD/BELT
The contact leased a 2022 Kia K5 equipped with Pirelli Tires, Tire Line: P Zero AS, Tire Size: 235/45/R18. The contact stated that the passenger’s side front tire had a bubble. The vehicle was taken to an independent mechanic where the tire was replaced. The vehicle was taken to the local dealer where it was diagnosed that the driver’s side rear and passenger’s side rear tire thread depth was low. The two tires were replaced. The manufacturer was contacted by email and provided reimbursements for the tires. Additional assistance was provided. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527419June 16, 2023
ENGINE
The car was 4 months old when I was trying to get home when all of a sudden I noticed all the engine lights started to go out. With a few minutes on the road, the car automatically shut down in the middle of the road. My head almost hit the steering wheel and I was so close to hitting another car. I tried to start the car but it wouldn't start, the engine was making a strange noise and it smelled like burning. I waited 45 minutes on the side of the road and started the car. I drove the car to Kia and the fastest the car will go was 25 miles. When I got to Kia I explained everything that had happened to the car. They did not assure me that the Kia warranty was going to pay for everything and that they were going to investigate what was wrong with the car. It was a wiring issue and was covered under warranty. I brought the car home around 6:300 p.m. m. From the Kia body shop and before I pulled out of the parking lot, I had the same problem again! The check engine light came on and the car came to a screeching halt again. I drove the car back to the body shop. I didn't tell him anything about what was wrong with the car. The car was serviced, however you should have no problem with a new 2023 car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527140June 15, 2023
SERVICE BRAKES
The back rotors (part #:58411L0000) needed to be replaced due to warping which caused the vehicle to rapidly shake at high speeds and when slowing down. I tried contacting the dealership in regards to getting my old rotors or a manufacturer name and number and they were unable to fulfill that request. If my rear brakes failed at any point in time then that is putting myself, any passengers in my car, and others around me at danger. Stopping is a huge safety component of any vehicle. Yes, my problem was confirmed by the dealership I got my car from, which in turn they tried to blame me for the problem. It was only inspected by the dealership I got my car from. The only indication/warning I got was when I started to brake or drive on the highway, I knew that there was an issue since I do not think it is right for a brand new <20,000 mile vehicle should be shaking the way mine was before repair. I got my vehicle serviced and repaired on 05/27/23 and noticed the issue a week prior. Called and scheduled an appointment immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526279June 9, 2023
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I was involved in a traffic accident on May 29 2023. I was hit on the passenger side sustaining $18,000 in damages. My side air bag never went off.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11521419May 10, 2023
AIR BAGS
The contact owns a 2021 Kia K5. The contact received notification of NHTSA Campaign Number: 23V149000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520795May 7, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Within 2 months of buying the car, it has stalled in traffic twice with engine revving. During the first time, it was unnoticeable until my car did not react when pushing the gas pedal. The car stayed at a stop until I restarted it twice. Kia dealership was informed, however, they could not find an issue or code. Recently, the second time was different and more scary. It stalled once again and as soon as I noticed, my car would not accelerate and started rolling and revving with high rpms. I immediately put my hazards on in the middle of a 5 lane road in heavy traffic and was able to let the car roll into a parking lot. I left the car there, turned off, for 30 minutes before restarting it to have someone follow me back home. During this scary trip, the car shook violently and my foot was to the floor on the gas pedal and the car still would not accelerate unless on a slope. A five minute drive turned into a 25 minute trip while backing up traffic. (So, very high rpm’s, slow to almost no acceleration, shaking and revving, NO engine light or warning lights triggered). Engine continued loud revving and moving idle in park that evening. Since then, car has been in mechanic once again with no solutions, codes, or lights to help the dealership figure out the issue because they say “it’s driving perfectly now”. They are the only ones to inspect the vehicle each time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520310May 3, 2023
SERVICE BRAKES, WHEELS
I have had to replace the front rotors twice now. Once at 20k and again at 30k. The tires had plenty of tread life but started to separate in the center of the tire at 20k miles. No inspection by a dealer. Called Kia as well as Kia customer care and was advised nothing was covered under the warranty. No lights came on but the shaking for the brakes as well as a tire vibration was made apparent
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519981May 2, 2023
ELECTRICAL SYSTEM
Vehicle radio fails to initialize wireless Apple Carplay. The process to get it to work varies. This has been an ongoing issue with the car. Dealer will not update vehicle software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519979May 2, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle will occasionally fail to properly initialize its safety systems, causing ABS, Traction Control, FCW, warning, auto stop, auto hold lights to come on and the aforementioned systems to fail. This disables driver assist features and important safety systems. Kia Dealer does not attempt to resolve. Claims that “we parked too close to a tree and the vehicle thinks it was in an accident” would like further investigation from Kia to be performed regarding this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519548April 29, 2023
SEAT BELTS
The female buckle component located on the seat directly behind the driver has failed. This has put anyone sitting in the car at a much higher risk of serious injury in the event of a car accident. This problem has been confirmed by the dealer and as of now, no solution is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518050April 20, 2023
LANE DEPARTURE, FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM
The contact owns a 2021 Kia K5. The contact stated that while driving at various speeds, the Lane Assist feature would illuminate without other vehicles nearby. The contact also stated that the vehicle would independently switch lanes independently; causing the contact to forcefully adjust the steering wheel into the desired lane to prevent a potential crash. The contact manually disabled the features; however, the features independently reactivated. In addition, the defroster failed to operate as needed which obstructed her vision due to fog on the windshield. The vehicle was initially taken to a dealer, but the contact was offered no assistance. The contact then took the vehicle to Kia of Irvine (45 Oldfield Building B, Irvine, CA 92618) where two mechanics acknowledged the failure while test driving the vehicle. The contact was assured by the dealer that both safety features where disabled; however, within minutes of leaving the dealer; the features independently reactivated. The manufacturer was notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 17,951. The consumer called to make an appt due to the check engine light illuminating and informed vehicle will not be repaired for a few weeks. In the meantime the gas smell is pouring through the vents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517696April 18, 2023
UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516448April 11, 2023
UNKNOWN OR OTHER
My sunroof exploded while driving on Lakeshore drive. I hear a loud boom and I almost crashed. I thought it was my tire or something else look up its my sunroof, I could have hit some one or hit something. It hasn't been inspected or anything as of yet it just happened at 6:30am. This is crazy because there was no warnings no cracks no anything. I ride with my sunroof cracked open every morning. so I don't understand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516253April 10, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Went through automatic car wash, in neutral. The gear shifted and the car sped up, bumping the back of another car in front. No warning sound, and no auto break.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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