Kia K5 Complaints

508 consumer complaints on file.

#11460599April 12, 2022
STRUCTURE:BODY
My coworker and myself we on the highway, we heard a loud boom and the door swung open. I called the dealership Freddy Kia on the gulf frwy. They said they could not do anything about it, I have to call the service department. I called told the girl what happened she put me on hold after 1hr I hung up. I called again she put me on hold again. I didn’t call back. I need this checked out what can I do? What if I had my grand child in the back and that door did the same. I have not even made a first payment on this vehicle. Can I return the vehicle I do not feel safe in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457390March 19, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454925March 2, 2022
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2022 Kia K5. The contact stated that while driving at 70 MPH with the driver-assist feature, activated, there was another vehicle driving slower at approximately 50 MPH was in front however the vehicle's feature did not automatically decrease in speed causing the contact to rear the vehicle. The air bags did not deploy. The contact had his daughter and her husband at the time of the incident where both sustained a concussion, fractured nose, and arm injuries. Both passengers were taken to the hospital. A police report was filed. The contact was unaware of the passengers in the other vehicle sustained any injuries. The vehicle was towed to an impound lot due to it not being drivable. The dealer and the manufacturer were not notified of the failure. The failure mileage was 5,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11453002February 19, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452892February 18, 2022
ENGINE
Vehicle engine shut off while driving down the highway. Traveling on 74 and while still in drive the engine abruptly shut off. Vehicle was started again and then it again shut off a couple miles down the road. When the vehicle was started a 3rd time it immediately went into limp mode. I was stuck on the side of the highway with vehicles going 70MPH around me. On my way to the dealership the car shut off multiple times potentially killing me multiple times. After 60 days at the dealership they said they fixed the problem. I drove the car 4 miles and it shut off on me on the highway again. I had a car almost crash into me along with trying to start the car and get off to a safe location. I still do not know what is going wrong with the vehicle but this could of killed me and others..... this needs to be addressed along with the fact they gave me the vehicle back just for it to do it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449631January 31, 2022
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
Took my car to the dealership on 12/20/21 because all of my sensors were going off so they installed a new harness and cleared all the sensors, I got my car back on 1/3/22. On 1/16/22 all my sensors came back on so I brought it back to the dealership on 1/19/22 and I got it back the next day and was told it was safe for me to commute to work (I got it back with the front panel off with exposed wires and no working airbags) and a few days later all the sensors were back on and as I’m driving home in the middle of the night from work my tire pressure sensor came on even tho I had air in my tires, my headlights turned off for seconds at a time, my speedometer kept dropping to 0 as I’m going 60 and my cruise control stopped working. Have pictures and videos of every issue every time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449212January 28, 2022
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Since October these features have been on and off working when they want to. I don't know what is happening with the safety features but it needs to be fixed or a update is needed for all the safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446079January 3, 2022
POWER TRAIN
I bought a 2022 Kia K5 on 06/18/2021. On 12/31/2021, the check engine light came on, it shows code P088000 in the Kia Access app. Transmission control system issue. It started to jerk slightly when shifting into reverse. The engine is working twice as hard as it should when trying to pick up speed, using gas at double the normal rate. It will not downshift unless I actually release the gas pedal so it runs at high rpm's at all times. Driving at 55-60mph, the rpm's are at 3-3.5K and it will not downshift at all. (Unless the gas pedal is released). I have called for a service appointment, and my dealership (Joe Myers Kia/Imports) in Houston,TX. And there is a 2 week service wait. I was told there was nothing they could do, they do not have loaner cars any longer. I have to wait to get the code diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442425December 2, 2021
ENGINE, STRUCTURE:BODY, AIR BAGS
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11441503November 23, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2022 Kia K5. The contact stated that while operating the vehicle at night with the headlights on, the low-beam headlights projected a dark triangular non-illuminated section inside the light field causing a visibility hazard to the driver. The vehicle was taken to the local dealer who indicated that no problem was found and stated that the headlights operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440906November 18, 2021
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2021 Kia K5. The contact stated that while her daughter was driving at 5-10 MPH and making a turn on a road with no lanes, the steering wheel inadvertently started shuddering and became rigid, causing the contact's daughter to lose control of the vehicle. The vehicle crashed into a construction dumpster. An unknown warning message illuminated. The air bags did not deploy. The contact's daughter did not sustain any injuries. A police report was not filed. The vehicle was towed to the contact's residence. Then, the vehicle was towed to the dealer who towed the vehicle to a collision center. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 21V447000 (LANE DEPARTURE, STEERING) as the VIN was not included in the recall. The manufacturer was notified of the failure and a case was opened. The vehicle was not diagnosed or repaired. The approximate failure mileage was 11,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434740September 28, 2021
EXTERIOR LIGHTING
A few days ago I picked up my new 2022 Kia K5 GT-Line AWD Sedan. The car has LED projector headlights. On the drivers side headlight it casts a "V" shaped void onto the opposite side of the road, presumably to prevent the bright light from hitting oncoming drivers. However, when going around a left curve this void is directly in front of the car in my lane preventing me from seeing what is in front of me. I do not believe there is a way to adjust this since most likely you would have to remove the headlight, disassemble it, and then take the projectors out and disassemble them. Giving you access to the cutoff plate which I can only assume has a raised v to block that section. The plate would look similar to ∆. I understand the reasoning the engineers had for installing that plate within the projector bulb to prevent blinding other drivers, but at the expense of K5 owners own safety when going around left curves, especially in unfamiliar areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432865September 14, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 35 mph with nobody in front of or behind me and the car slammed on automatic braking for no reason, stopping me in the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430639August 26, 2021
FUEL/PROPULSION SYSTEM
When filling up the gas tank on 3 separate occasions the station pump failed to cut off causing fuel to leak unto the surrounding surface. The Kia K 5 is leased vehicle that I entered into contract in July 2021. The car was used as a demo and I find it suspicious that the dealership wasn’t aware of the issue. The dealership is replacing the gas tank at no cost to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424226July 10, 2021
VISIBILITY/WIPER
My 2021 KIA K5 developed a chip after a small pebble hit the windshield. By the time I got home(an hour and a half later) the chip caused a crack across three quarters of the windshield. The dealer and KIA Corporate will not admit the problem even though there have been numerous complaints on the Telluride model and now several complaints documented on the new K5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423530July 6, 2021
UNKNOWN OR OTHER
Sunroof exploded while driving. Only had the car 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420327June 9, 2021
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417817May 19, 2021
UNKNOWN OR OTHER
Purchased new Kia K5 LXS few months ago. Originally warning lights appeared on dashboard. At first windows would come down intermittently. Now my windows won't come down at all. My headlights flicker and turn off at night. Car sounds like it's powering down at times. Contacted dealership a number of times. Alerted dealership of problems and concerns via phone and during service. Met with indifference and treated like they hadn't talked to me regarding latest concerns. This shouldn't happen to any vehicle especially when purchased brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416535May 14, 2021
ELECTRICAL SYSTEM, ENGINE
VEHICLE WAS STOPPED A RED LIGHT ON A CITY STREET WHEN SUDDENLY CUT OFF. SMOKE BEGAN TO POUR OUT FROM UNDER THE HOOD. LESS THAN 1 MINUTE LATER THE VEHICLE WAS FULLY INVOLVED UNDER THE HOOD OF CAR. CAR WAS A TOTAL LOSS. VEHICLE HAD JUST BEEN DRIVEN APPROXIMATELY 25 MILES (ALL HIGHWAY) FROM HOME TOWARDS WORK WHEN INCIDENT OCCURRED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405416March 29, 2021
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
WHILE I WAS DRIVING ON THE INTERSTATE, I HEARD AND ABNORMAL ABOUT OF NOISE COMING FROM THE ENGINE BAY AS WELL AS A SCRATCH WHILE I WAS DRIVING. THIS HAPPENED ON MARCH 26, 2021 AT 10PM. ON MARCH 29, 2022 I TOOK IT TO THE DEALER SHIP AND I WAS NOTIFIED THAT MY ENGINE COVER CAME OFF AND WAS THE CAUSE OF THE NOISE. THERE'S DAMAGE TO MY DRIVER SIDE FENDER, RUBBING TO THE WHEEL/TIRE AND MY FOG LIGHT HOUSING IS HANGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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