Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11628239December 2, 2024
ELECTRICAL SYSTEM
The electric motor system does not engage on my Jeep Wrangler 4xe Plug In Hybrid. When you press the accelerator pedal after a stop (e.g. at an intersection or to make a left turn), the Jeep electrical motor does not engage. The Jeep may drift into the intersection or oncoming traffic without motive force. After a period of time, the gas engine will engage. I estimate the delay to be about 30 seconds. I often depress the accelerator multiple times before the gas engine engages. This is extremely dangerous as the vehicle drifts into an intersection, and could potentially be hit by oncoming traffic. The vehicle shows an engine light identified as a voltage inconsistency in the main battery. It appears the entire electrical motive system is shut down, but the computer is still calling on it to operate. When it does not operate, the gas engine will start, but there is a significant and extremely dangerous delay. I have called the dealership and Jeep to request guidance on how to address this issue, but neither has been able to provide any assistance. They tell me there is a pending recall but no solution available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628229December 2, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My vehicle is waiting for a fix for Recall 24V720000 / 95B – It is totally unacceptable that Jeep has no time frame for a solution for this horrific safety issue however my vehicle is having another even more dangerous issue that Jeep refuses to acknowledge and I know I am not the only one with this serious defect. My vehicle (2023 4Xe with 5000 miles) losses acceleration power… This has happened at least 10x over the past 5 months. The check engine light often flashes on and off or stays on steady during this. When engaging the gas pedal at various speeds (30-65MPH) the gas fails to respond or output any power causing the vehicle to slowdown dramatically. SIGNIFICANT risk of being crashed into. It takes flooring the gas pedal and anywhere from it 10-25 seconds for the power to kick back in / engage and accelerate. I have been trying to get this fixed since August. One Jeep dealership (had my vehicle for 36 days) replicated the issue but got ‘no code’ therefore they could not fix. Since the 24V720000 / 95B was announced 2 months ago no Jeep dealership (I have contacted over 18) will even attempt to investigate or fix this issue as they claim its related to the battery recall 24V720000 / 95B. I urge you to investigate this loss of power before something catastrophic occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628195December 1, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The battery recall from Jeep still does not have any tentative timeline and no further communications from Jeep. At this point, Jeep has not offered any compensation towards the gas costs which otherwise could have been much less with electricity. Safety is my primary concern and I have to rent vehicles for the major trips especially during the holiday months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628083November 30, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On Nov 16, 2024 I was driving and turned a corner as soon as I did the engine light and another light came on with a message saying do not shift or turn off. I had it towed to Capital Jeep and they said it was my main and aux battery, a week later which was yesterday 11-29-24 the same lights and message came on, I pulled into the dealership and they said it was the green bus connecter behind the glove box, then today 11-30-24 I was driving same lights and message again, however this time I could not go passed 5 miles an hour. So now it’s towed again and sitting at the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628047November 30, 2024
ELECTRICAL SYSTEM
I am writing to express my serious concerns regarding the safety recall issued for my 2023 Jeep Wrangler Plug-In Hybrid Electric Vehicle (PHEV) under Recall Number 95B/NHTSA 24V-720. The recall highlights a critical defect in the High Voltage (HV) battery, which poses a severe risk of fire due to internal cell damage caused by defective components. While I understand that FCA US LLC is working on a remedy, I have not been provided with a clear timeline for repairs, leaving me in a highly unsafe and uncertain situation. The fact that the recall advises against charging the vehicle and even recommends parking it away from structures and other vehicles emphasizes the magnitude of the fire hazard. This creates a significant inconvenience and renders the vehicle virtually unusable for its intended purpose. I no longer feel comfortable driving or even owning this vehicle, as the defect jeopardizes my safety, the safety of others, and my property. The lack of immediate resolution places me in a position where I am unable to confidently rely on this vehicle without fear of a catastrophic event. I urge the NHTSA to intervene and ensure that FCA US LLC provides a timely resolution, including exploring options for replacement or refund, as this defect makes the vehicle a danger to myself and the community. Given the serious nature of this recall, I feel that no consumer should be left waiting without an actionable solution while exposed to such a critical safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627888November 29, 2024
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Second time we have had an issue with the battery. Unable to plug it is because of an unresolved battery recall, this time for over a month. We purchased the vehicle specifically for the battery and now we have to buy fuel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627758November 27, 2024
POWER TRAIN
My vehicle is currently under 95B recall from Jeep. I have spent more than 8 hours on hold, on the phone, via email, attempting a resolution as my Jeep is unable to be parked away from other vehicles or structures as I reside in a residential neighborhood, or away from structures at work, as I work at an elementary school with limited parking options. Jeep is completely aware of the situation and unwilling to provide a loaner vehicle as there are "not any available" at this time. With over 150,000 vehicles recalled, all vehicles at ANY Jeep dealer should be being offered as loaner vehicles at this time, as there is no fix for this situation in sight. My vehicle is at risk for bursting into flames at any moment. I cannot drive it using electricity which is why it was purchased. The vehicle is an ongoing threat to myself, my place of work, and my community, Jeep is aware, and they are not doing anything to resolve the issue. My Jeep only has 13,000 miles on it and is still under warranty. I have requested a buy back option as Jeep is unable to provide a safe location to store my vehicle or an alternative vehicle to drive, however have not heard back from their customer service team. I have emails, calls, and a contact log of all correspondence. The lack of customer service and solutions being offered to customers should be considered criminal as the risk of not just my 4xe, but all those under recall, are an immediate threat to the lives of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627469November 26, 2024
FUEL/PROPULSION SYSTEM
Recall 95B. I have been given the runaround for months on the status of this recall from the FCA recall center and Jeep. I purchased a hybrid Jeep 4xE with the main purpose of being able to run both electric and gas. However, jeep is telling me not to charge the vehicle, do not park it in the garage, and to make sure that it’s not parked near any structures because of explosion/fire hazard! This is completely unacceptable to not have a resolution for such a major concern in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627108November 24, 2024
ELECTRICAL SYSTEM
Received a notice in October that there is a chance for the battery in the vehicle I currently own could start on fire. They stated they have no resolution for this at the time. I was informed not to fully charge it, not to park near buildings, and not to park near other vehicles. This is impossible for me to do at this time. I have HOA’s where I am renting that I cannot park in the street. I also have children that I do not want in this vehicle or driving this vehicle if there is such a serious malfunction that could happen. I am a special education teacher, and there’s no place for me to park where I work that is away from buildings, other vehicles and children. I called the dealership and had text messages with them. I have called the manufacturing number and was told I was put on another list and a person would call me in a day or two. Two weeks went by. I called again. I still have not had a case manager call me to let me know what my options are. I would like my money back and want to return this vehicle. I do not feel safe driving it. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626915November 22, 2024
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Complaint Regarding Recall 24V720000 – Jeep Wrangler 4xe (2023 Model) I am filing this complaint regarding the recall of my 2023 Jeep Wrangler 4xe (VIN: [XXX] - under Recall Number 24V720000, issued due to a potential fire risk. This defect represents a severe safety hazard that jeopardizes the safety of my family, property, and others. Details of the Issue: The recall was issued due to a defect in the hybrid powertrain that could result in a fire, even when the vehicle is parked and turned off. Jeep/Stellantis has advised owners to: •Refrain from charging the vehicle. •Park it away from structures and other vehicles. This advisory alone highlights the gravity of the issue, rendering the vehicle unsafe to use as intended. Steps Taken to Remedy: •I have contacted my dealership and Stellantis to schedule a repair; however, no remedy has been made available to date. •It has become clear that Stellantis is unable to provide a timely or effective solution to fix this safety-critical defect. Lemon Law Qualification: California Lemon Law, under the Song-Beverly Consumer Warranty Act, provides protections for substantial defects that impair the use, value, or safety of a vehicle. The following criteria are met: 1.Substantial Safety Defect: A fire risk qualifies as a substantial defect that threatens the safety of occupants and property. 2.Reasonable Repair Attempts: Despite the recall, Stellantis has not resolved the issue, and the vehicle remains unusable for its intended purpose. 3.Unresolved Issue: My vehicle has been effectively out of service due to safety concerns, and Stellantis has been unable to provide a timeline for resolution. Request for Buyback: Given the seriousness of this defect and the inability to remedy it, I am requesting that Stellantis initiate a buyback under California Lemon Law. A fire risk is not an issue to delay or hope for a fix—it demands immediate resolution. I have kept detailed records of all communication INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626886November 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626871November 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626825November 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact was notified by his insurance that his vehicle was placed under NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626800November 22, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On Friday, [XXX] I was driving my jeep to work in the early morning hours. I was about ½ mile from getting on the highway when my jeep completely shut down. Everything inside of my jeep went black and I was completely horrified. I managed to get the jeep started and was able to drive to work. When I got to work I immediately called Ourisman Jeep in Bowie Maryland and explained the problem to them. I brought the jeep in on Monday, October 7th and my Jeep has been there since then. After Ourisman having the jeep for two weeks, I was informed that my Jeep was part of a newly released recall involving electric jeeps with no projected resolution date. I no longer feel safe driving my Jeep and I have asked for a “swap” of sorts. I have requested another vehicle that is exactly the same as my current vehicle just NOT ELECTRIC. I was been advised that my request needed to be escalated but after many many conversations there is still no resolution to my request. I am absolutely disappointed with the way this situation has been handled. I cannot help but think of the deadly repercussions had I been on the highway when this incident occurred. I did not ask for this inconvenience that is totally exhausted me financially and emotionally. I am driving a rental car that I am paying for wit the understanding of reimbursement once I return the vehicle. This issue is not one that I created but rather a failing on the corporation to provide a swift and satisfying resolution. While I’m sure this may cause Jeep to lose significant revenue, I find it completely disgusting that they would put corporate dollars before the safety of its owners. As of today 11/22/26 I have no resolution, no car and paying close to $400.00 per week for a rental car! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626709November 21, 2024
ELECTRICAL SYSTEM
No incident. However, the battery has a recall that is unresolved and there is a risk of fire. I am unable to use the hybrid mode due to the battery risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626704November 21, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving on [XXX] in San Diego going 75 mph and I received a number of alerts and flashing and audible sounds. When I looked at the dash it had an alert that said performance unstable pull over place vehicle in park. I immediately lost power to the accelerator and the car started to slow so I pulled over on the shoulder. Luckily, I was in the right hand side lane in the carpool section, and there was a shoulder. If there had been no shoulder, I would’ve been stuck in traffic in the lane. The car would not restart and I had to have it towed from [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626540November 20, 2024
ELECTRICAL SYSTEM
I am writing to express my serious concerns regarding the safety recall issued for my 2023 Jeep Wrangler Plug-In Hybrid Electric Vehicle (PHEV) under Recall Number 95B/NHTSA 24V-720. The recall highlights a critical defect in the High Voltage (HV) battery, which poses a severe risk of fire due to internal cell damage caused by defective components. While I understand that FCA US LLC is working on a remedy, I have not been provided with a clear timeline for repairs, leaving me in a highly unsafe and uncertain situation. The fact that the recall advises against charging the vehicle and even recommends parking it away from structures and other vehicles emphasizes the magnitude of the fire hazard. This creates a significant inconvenience and renders the vehicle virtually unusable for its intended purpose. I no longer feel comfortable driving or even owning this vehicle, as the defect jeopardizes my safety, the safety of others, and my property. The lack of immediate resolution places me in a position where I am unable to confidently rely on this vehicle without fear of a catastrophic event. I urge the NHTSA to intervene and ensure that FCA US LLC provides a timely resolution, including exploring options for replacement or refund, as this defect makes the vehicle a danger to myself and the community. Given the serious nature of this recall, I feel that no consumer should be left waiting without an actionable solution while exposed to such a critical safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626488November 20, 2024
STRUCTURE:BODY
vehicle is a 2021 Jeep Wrangler Rubicon The issue is Wrangler JL Corrosion Issue. I have noticed corrosion on hinges on the driver's door and drivers side hood. I see this as a possible safety concern if it continues to form corrosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626423November 20, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact stated while the vehicle was at a red light, the vehicle stalled, the transmission failed, and another vehicle crashed into the rear end of the vehicle. The air bags did not deploy. There was an abnormal sound coming from the inside of the vehicle prior to the crash. The battery warning light was intermittently illuminated. A police report was not filed. No medical attention was sought. The vehicle was not destroyed and there was no severe cosmetic damage. The vehicle was taken to a dealer to get a diagnosis. The dealer made the contact aware of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The vehicle was not repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was approximately 20,000. VIN tool confirms parts not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11626408November 20, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
This recall has no resolution which is absolutely unacceptable. There is a fire risk for my primary vehicle, and I am unable to charge it - the entire reason I purchased this vehicle at a premium.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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