Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11632922December 29, 2024
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
After performing the 95B recall, within 20-30 miles of driving the CEL came on. After powering off and back on the “service charging system” alert displayed on the dash. The vehicle seemed drivable however, and I proceeded to drive it to the dealership two days later which is about 4 miles away. In multiple instances when trying to accelerate from a stop the vehicle would not accelerate to more than 3-4 mph for multiple seconds leaving me stranded pulling out across traffic in the middle of an intersection waiting on the car to accelerate to a normal speed. Regardless of how much the accelerator was pressed the vehicle just rolled forward very, very slowly. Eventually, the vehicle lurched forward violently. Within this 3-4 mile drive this happened 3 times. The car remained jerky and unpredictable. I was fortunate to be driving at a low traffic time and made sure to allow extra space due to feeling the car acting slow after the CEL appeared. Had I treated it normally during normal commute hours, I would have been hit by oncoming traffic. I left the vehicle at the dealership and am waiting on response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632771December 27, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Dec 23 took mine in for recall service. Had no issues prior to having this done. Pick up the same day. Was told passed the drive test. Drove to work Dec 24th (26 miles round trip) no issues. Did not drive on Christmas. Placed it to charge that night, for drive to work the 26th. Noticed it did not charge completely. On the way in to work service light came on. Time to leave work, it would not start. Dash had the service charging station. Waited a few minutes. Then it did finally start. Tried to place it in esave. It would not go. Regeneration went off. It drove horrible. Slow acceleration, especially from a complete stop. Got it home and had it towed to a different dealership that had performed the update. Was told a module is bad and they are keeping it until the 30th to check for other issues. They said as a precaution to ensure I was safe on the road. Terrifying experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632684December 27, 2024
SEAT BELTS
Seat belt pretensioner failed at less than 34,000 miles. Will not lock or retract
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632549December 26, 2024
ENGINE, ELECTRICAL SYSTEM
2 incidents of loss of power with the electric motor at high speed. The hybrid electric motor unexpectedly lost power at 75 mph on the highway, alongside other vehicles moving at the same speed. This sudden loss of power caused the vehicle to drop to 55 mph, and not go above that speed, risking a potential collision from behind. Driving at 55 mph on Texas highways with a speed limit of 75 mph is very dangerous. The second time was exactly like the first but at 60mph. It has not been able to be reproduced. it has been inspected several time by the dealership. There was no warning of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632334December 25, 2024
STEERING, SUSPENSION, WHEELS
Jeep Death Wobble. Dealer is acting like this is an unknown issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632261December 24, 2024
ELECTRICAL SYSTEM
On occasion, when I put my vehicle in reverse the backup camera displays a black image in violation of the requirements of FMVSS 1111. There are no obstruction on the camera. This is available for inspection if necessary. I have taken it to the manufacturer but due to the intermittent nature they are not able to reproduce the event. I was not able to use the required safety feature to back out of a parking space into a busy street. I have a video of this display not activating correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632247December 24, 2024
STEERING
While driving on an interstate at approximately 65 mph, i crossed a bridge. When i ran over the expansion joint the steering wheel started violently shaking in my hands. It continued until i slowed down to a near stop and then was fine. On the same trip, it did this several times. When I took the jeep to a local dealer, they told me the steering damper (original to the vehicle) was defective. I helps them replace it and so far have not experienced the problem. This is a serious issue that needs to be addressed. Nearly losing control of a vehicle at 65 mph or more, with traffic all around, is extremely dangerous, as is trying to come to a stop as quickly as possible when surrounded by other vehicles that are going just as fast. I found many reports of similar issues with previous models of jeeps online but obviously their solution did not adequately address the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632242December 24, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
On October 27th, my Jeep started shaking violently as I was driving on the highway. I brought the Jeep to the dealership, they test drove it, and the mechanic did not experience the shaking so I was told “that’s just what Jeeps do”. I then researched Jeep shaking and found the Death Wobble is a common problem among Jeeps and there are several ways to fix it. I took my Jeep back to the dealership, they once again test drove it and could not replicate the wobble. They said I could leave it there and they could continue to drive it daily to find the problem, as they cannot fix it if the mechanic cannot experience the wobble. I don’t have another vehicle to drive and cannot leave my vehicle there indefinitely. They did an alignment, and sent me on my way. The jeep continues to violently wobble, today forcing me to pull off on the side of the highway. This is not safe, I feel terrified to drive it over 60 mph, and feel this is totally unacceptable to be told “this is what Jeeps do” and “this is just your vehicle”. I expect to feel safe in a $40,000 car I bought brand new last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632004December 22, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle’s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95B recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won’t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would’ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631942December 21, 2024
ELECTRICAL SYSTEM
The instrument cluster screen panel went black without any warning. No information, just a solid black screen. I could not determine vehicle speed, fuel level, or see warnings/alerts for tire pressure, oil or transmission function. Vehicle is still in possession of dealership and not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631910December 21, 2024
ENGINE, STEERING
I was driving on the turnpike on or about [XXX][. I drove over some ridges on [XXX]. My jeep starting violently shaking out of control it felt like the wheels were gonna pop off. I had to grip onto the steering wheel to try to keep the vehicle from hitting any other cars. It went on for about five minutes then it stopped, but I could feel a change in the way, the steering felt. There was no warning signs on my dashboard .It felt like I didn’t have complete control of the steering. After I got off of the turnpike, I was on [XXX] trying to get home safely after experiencing this terrifying experience . When i was on [XXX] I hit a red light and when the light turned green, I went to put my foot on the gas and it would not go so the person behind me almost hit. I had to put the jeep into park and I put it back into drive then proceeded to go and it was still driving like I didn’t have complete control of the steering so then om [XXX]. I set up an appointment with Sands Chrysler Jeep Dodge Ram. When I was on the phone With the advisor, she told me that was the death wobble that I was experiencing, but I need to have The Jeep diagnosed to verify that so I got a multi point inspection report Sent to me that said , Caution Steering Linkage (Damage/Leaks/Worn Components) Pending Recommendations Replace Steering Damper (Stabilizer) Associated Item General concern #1 customer states vehicle was shaking heavily on highway. The dealership is charging me when they know that Fiat Chrysler automobiles (FCA) , The former parent company of Jeep issued a recall for the 2018 to 2019 Jeep, Wrangler and Jeep gladiator models due to a steering wheel vibration issue known as the “ Death wobble”. FCA recalled over 190,000 vehicles to replace the front suspension steering damper also known as the stabilizer. and that’s Exactly what I needed to have replaced, steering damper Also known as stabilizer. Also called Jeep wave. They are trying to get me a discount INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631764December 20, 2024
STEERING
With only 10,000 miles on the Jeep wrangler vehicle, we are experiencing the death wobble. We contacted Jeep and they advised us this was not covered under our warranty any longer since past 3 years. We had the dealership request reconsideration on our behalf since this is a known issue and they agreed to pay for 60% of the repair, however They should be liable for all of it since this is an ongoing issue with their vehicles specifically the 2021 year. Please assist us with getting this actually recalled and get reimbursement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631240December 17, 2024
POWER TRAIN
When cold, the vehicle will shift hard and/or delay shifting both causing the vehicle to jerk or lunge forward. This happens between 3 & 4 gear. One dealer was not able to recreate the issue and another was able to. No repairs were made as Stellantis stated because there are no service lights on they are no mechanical issues. The problem continues to get worse. This appears to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631135December 17, 2024
STEERING:LINKAGES
VIN: [XXX] I own a 2021 Jeep Wrangler that has 35K miles on it, very well taken care of and never off road. When i hit a bump my jeep shakes really bad to where it feels as if will make me crash due to it becoming out of control. I'm reading online this is a common problem with this jeep as described as (Death Wobble) A certified mechanic looked at my jeep and found that I have loose tie rod ends and my drag link is loose? My question is with an almost new jeep with not many miles on it is there a recall out with this issue? Seems so many other jeep owners are empiercing the same problem? What can I do to correct this? This is a manufacture problem, not mine and I shouldnt have to endure the repair bills Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630931December 16, 2024
UNKNOWN OR OTHER
I have had 2 separate incidents with this tow bar system. Both resulted in catastrophic failure of the equipment. In Oct. 2024 while traveling in Atlanta Ga. a retaining pin came out of the tow bar on one side and resulted in the tow vehicle becoming uncontrollable. I convinced myself this was operator error. Since then, I replaced the damaged tow bar with the equivalent tow bar from Etrailer. Again on Fri [XXX] the same thing happened again with a lost pin resulting in uncontrollable vehicle while travelling through Shreveport La. I firmly believe that this tow bar system has some design flaws that allows the retaining pins to dislodge while experiencing rough road conditions. This system is designed to flat tow a vehicle behind an RV. The RV in question is a 2024 Jayco Seneca rated to tow up to 10,000lbs. The vehicle being towed is a 2021 Jeep Wrangler with an estimated weight of 4,500lbs. The tow bar system mentioned above is rated up to 6,000lbs. I have contacted Etrailer and they have offered a refund. I think this system needs to be reevaluated for its safety designs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630486December 12, 2024
UNKNOWN OR OTHER
I am filing a complaint regarding an unresolved safety recall (NHTSA Campaign Number: 24V720000) for my 2022 Jeep Wrangler 4xe. The vehicle has experienced stalling and a significant loss of engine power while driving, creating a serious safety hazard. These issues were first noticed in October 2024 and the vehicle has become unsafe to drive as a result. I previously submitted a complaint to the NHTSA in October 2024, but the issue remains unresolved. Following the recall advisory, I brought my vehicle to an authorized dealership on November 26, 2024, where I was informed that no available fix exists for this recall issue, and the dealership could not provide a timeline for when a remedy would be available. The malfunction involves the high-voltage battery pack software, which is part of the recall remedy. However, this update has not been applied to my vehicle, and the ongoing performance degradation continues to put my safety at risk. The recall explicitly mentions the potential for fire and injury, which heightens my concern regarding the unresolved issue. Safety Risk: The stalling and loss of power while driving creates an immediate danger to my safety and that of others on the road. The vehicle is no longer reliable or safe to drive under these conditions. Dealer Confirmation: The problem has been confirmed by the dealership, but no remedy has been provided, and no repair timeline has been given. Symptoms: Prior to the failure, no warning lamps, messages, or other symptoms were present, and the issue emerged suddenly while driving. Resolution Requested: I request an investigation into Chrysler’s failure to resolve this recall in a timely manner. I urge the NHTSA to take corrective action to ensure that the necessary repairs are made promptly to avoid further risk to my safety and the safety of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630443December 12, 2024
ELECTRICAL SYSTEM
Manufacturer Recall Number95B NHTSA Recall Number24V-720 Recall StatusRecall Incomplete Summary In rare circumstances, a battery pack may contain cells with separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is a software flash followed by a HV battery replacement if needed. ******* The above is the recall the was released in, i believe, October. I have been scared to drive the car since. I cant park it at my house because i only have driveway parking right next to my house. I am scared of this car. The recall fix is now available but all dealers within 40 miles either “dont have the fix”, “dont have any availability”, or “put you on a waiting list”. So after almost 3 months this deadly issue still is not fixed and cant be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630292December 12, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was in Hawaii and was unable to be shipped back to the residence because with a recall that could result in a fire. The contact stated that the vehicle had overheated while driving, and the lights on the instrument panel flashed. There were no warning lights illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 28,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630124December 11, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629841December 10, 2024
ELECTRICAL SYSTEM, ENGINE
Loss of power when driving with no warning. Jeep power cut out driving with D flashing. Safety risk was a car on the road driving with traffic then no power. Pulled over to the side to get off the road as far as I could. “Service Hybrid System” message appeared with blinking D. Started back up 20 minutes later. Dealer could not replicate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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