Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11495675December 1, 2022
STEERING, SUSPENSION
Experienced what is called "jeep death wobble" at high speeds on the highway. Lost control of steering and vehicle felt like it was coming apart. Would happen anytime I reached 60 mph and hit a bump on the road. Extremely dangerous and frightening. Jeep attempted to fix the problem with steering dampers, but now feels completely unstable when I drive. Also have an open safety recall which they cannot repair until next year when parts are available. I feel unsafe driving this vehicle and want Jeep to purchase it back without a huge loss on my part. I don't understand how a serious safety recall can be issued with no resources to address or repair the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495604December 1, 2022
STEERING
My 2021 Jeep Wrangler Unlimited has 12,500 miles on it and in October 2022 I noticed that when I drove over 50 miles per hour on the freeway or hit a pot hole the car violently shakes to a point where I feel I am going to crash. I have to step on the brake slow the vehicle down to stop the shaking then I can accelerate. I made an appt to get the vehicle serviced on 11/16/22 that is when I was told the Steering Damper was faulty the dealership had to order the part with no estimated time of delivery. On 12/1/22 the steering damper was replaced. The dealership told me this can happen again. This vehicle is new I have never taken it off-roading, I have only driven it on the roads and freeways. Why would Jeep Chrysler continue to sell Jeeps knowing this issue is happening. Driving on the freeway and braking to stop the vehicle from shaking is extremely dangerous. After extensive research its called the Death Wobble. This is gross negligence from Chrysler to knowingly sell a vehicle that has a reputation of having a death wobble and putting people's lives in danger. I want to know what my options are.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495424November 30, 2022
STEERING
Since purchase of the vehicle the steering has had a "wobble" after hitting a bump (bridge transition on interstate is most common). The wobble occurs at higher speeds 60-75 mph. The wobble has gotten worse and I would now classify it as the "death wobble" that is commonly reported on the internet forums. It literally shakes the wheel (and front end) so violently that you have to slow down to 40-45 mph to make it stop. It is unsafe to have to brake this hard on a high speed road to stop the vibration of the vehicle. The vibration is violent and observable from outside the vehicle as a trailing vehicle informed me. Also, a young or inexperienced driver may not make the proper decision to address the violent wobble. I have had the vehicle inspected by a local Jeep dealer and they plan to order a new steering stabilizer (amazingly backordered with no committed delivery date). My concern is whether this is a repair or a band-aid. Will this continue to happen? This vehicle had the issue from purchase and it got extremely violent within 22,000 miles. Will I need to take it to the shop for a new stabilizer every 20,000 miles? Would like some facts on what the root cause is and how the stabilizer will permanently fix the issue. Also, why is this not a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495374November 29, 2022
WHEELS, SUSPENSION
The contact owns a 2022 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle started to wobble. No warning lights were illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The contact stated that the failure recurred. The vehicle was taken back to the dealer where all four tires were replaced; however, the failure recurred. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495298November 29, 2022
STEERING, SUSPENSION, WHEELS
This Jeep is unsafe. The jeep has a problem when you are driving 70 miles per hour on the highway. If you go over a bridge with road bumps or hit a pothole, the Jeep goes into an uncontrollable wobble. I have to slow down to about 40 miles per hour to get the Jeep to stabilize. Suddenly needing to slow down because the jeep feels like it will shake itself apart is incredibly dangerous. We tried to have it fixed at a dealer in Vermont and they said it was fixed but it isn't. I took it to the dealer in Albany NY today where we bought the Jeep and it happened again on the way. They tell me that it might take up to 2 months to get a part - a steering dampener - to fix the problem. This car is unsafe. How can there not be a recall on this issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495224November 28, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
Driving in weather from -4C to 0C with medium snow coming down. Normally not a problem at all. Was with a friend in a ram 1500 2019. We both had stock LED headlights. Within approximately 5-10 minutes the snow flakes directly Infront of the car but above the hood height got brighter and brighter even though my High beams were off. My headlights also lacked any beam distance at all. I was forced to reduce speed to 10 miles per hour unless other cars headlight were illuminating the area Infront of my car. My friend was still able to go 40mph safely and comfortably. Traffic was passing me constantly on the snowy road due to my inability to go a reasonable speed and having nowhere safe to stop. Upon stopping I found a caked layer of snow on both headlights complete diffusing their beam into every direction including vertically up into the snowflakes that had been so disruptive to my ability to see. On the remainder of the drive home I had to stop Every 15 minutes (5 times) to clear the snow from the lenses. The diffusion of the beam also meant that while my beams were less bright, they were always in the eyes of oncoming traffic and I would regularly get flashed with high beams to let me know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494991November 26, 2022
ELECTRICAL SYSTEM, ENGINE, STEERING
While driving my vehicle shut off and steering wheel locked up making the vehicle inoperable. Thankfully I was close to home on a side street. I restarted the vehicle and a “please service charging system error” displayed along with a red turtle error light. The vehicle would not travel more than 5mph. I had to park it and have my husband come look at it. It’s scary to think this could have easily happened on a busy highway. Being a hybrid vehicle it was fully charged from the night before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494948November 26, 2022
STEERING, SUSPENSION
This is the best explanation I can give you. "The National Highway Traffic Safety Administration (NHTSA) is looking into complaints about the dreaded “death wobble” in the steering system that some drivers have reported. In short, the steering wheel begins to shake quite badly after hitting a bump at higher speeds. The shaking goes away once the Jeep slows down, but it can be a rather frightening situation for drivers – especially on a busy highway." My Jeep had the "Death Wobble" issue fixed almost a year ago. Right now it is back at the dealership for the 2nd time for the exact same issue. Their service department said it's rare that it occurs a second time but I do not believe them. When picking up my loaner vehicle at Enterprise Rent a Car the representative asked what issue I was having with my Jeep and she replied we are hearing that a lot of people are having that same issue right now. It happened 3 times on a recent trip to Tucson and 2 times on the way back. This time they are replacing the steering damper (again) front shocks and several other parts. It is still under factory warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494577November 22, 2022
STEERING, SUSPENSION
The contact owns a 2022 Jeep Wrangler. The contact stated while driving 35 MPH over a shift in the pavement between the end of the road surface and a bridge, the steering wheel started shuddering violently. The contact stated that as she depressed the brake pedal and veered to the side of the road the failure stopped. The contact was able to continue driving; however, the failure had been reoccurring 5-7 times per day. The contact stated that the failure would occur while driving over minor changes in the road surface. The local dealer was notified of the failure and informed the contact that she needed to pay for a diagnostic test, because the VIN was not included in a recall. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494321November 20, 2022
SUSPENSION
The front end of the vehicle shakes uncontrollably at speeds of 45 mph or higher—issue is often referred to as “Death Wobble”. The vehicle currently has less than 9,000 miles and I have brought it into the dealer where the vehicle was purchased brand new in February of 2022. The dealer informed me that it is a common problem, but that the manufacturer allows each dealer service department to order only a couple of the replacement parts (steering damper) each month. The dealer service department avoided answering any of my concerns, such as, will it get worse, can I lose control of my vehicle, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494172November 18, 2022
ELECTRICAL SYSTEM
I was driving on the highway in the middle of rush hour traffic going about 60 mph and my car went in to auto shut off mode with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493986November 17, 2022
VISIBILITY/WIPER, STRUCTURE:BODY
systems that failed, my defroster only blows straight up about the width of the rear view mirror. causing my windshield to fog or ice and I not be able to see. dealer will not look at it until the 14th of dec. they are unwilling to provide a safe loaner in the meantime. no warning lamps my frame undercoating is already coming off making me very concerned about rust down the road the welds on my frame have porosity in a fair amount of welds. this worries me if I would ever be in a collision that the frame would not hold up. also, longterm I'm worried about the porous welds harboring salty water and rusting out the welds. causing the strength of the weld to be weakened. not to mention a porous weld in general is a weak weld
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493729November 15, 2022
STEERING
On Thursday, November 3rd, I was on the freeway and was going 70 miles per hour when the car suddenly started violently shaking without wind turbulence or any external cause for about three minutes. I slowed down and the shaking stopped. No warning signs or messages were displayed in the car prior to, nor during the sudden, violent shaking of the vehicle. My safety was put at risk in the form of sudden shock and fear that made my heart race and could have potentially caused a heart attack as I am a 52-year-old woman. I called the Redlands Jeep dealership around 8 am. I came in for an appointment on Friday, the 4th and the same violent shaking occurred around the same mileage. The person who inspected my vehicle told me to not drive on the freeway anymore and that it may have been a problem with my tires in terms of the tires needing to be balanced. Later on, a representative called and said that the issue was not with the tires and was with the Steering Damper. The maintenance/repair appointment has been postponed until the 23rd of November, which has caused me distress and more gas expenses than necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493554November 14, 2022
ELECTRICAL SYSTEM, ENGINE
In October, my brand new car straight from factory with only 3900 miles on it broke down at a gas station. The dashboard said “service charging system”. The car would not move or allow me to switch gears. It was locked. It took 3.5 hours for a tow truck to come. The car was in the shop for 30 days. And the dealership determined the issue was related to faulty wiring harness that many Jeep Wrangler 4xe have been having issues with. After the dealership resolved the wiring harness issue, I was delivered the car back home on November 11. After driving the car for 24 hours, the car stopped and broke down on an interstate while I was driving 65 mph. The car came to a sudden stop and the wheels locked. All the cars behind me braked suddenly and I was stuck in the middle of an interstate hoping cars wouldn’t pile up and crash into me. The car dashboard and interior lights were flickering. I kept restarting the car and after 4 min. the car turned back on. This Jeep Wrangler 4xe is repeated having incidents where it’s power shuts completely off while driving and it’s very dangerous. There will be a fatality on day of this problem is not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493276November 12, 2022
FUEL/PROPULSION SYSTEM
Jeep issued this recall on the fuel system but has no parts to repair. They said the dealer could install a temporary repair but my dealer said they don’t know what they are talking about. They have not offered a suitable solution and I’m stuck waiting with an unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492628November 7, 2022
ELECTRICAL SYSTEM
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11492627*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492627November 7, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V768000 (Electrical) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492337November 4, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wrangler. The contact received notification of the NHTSA Campaign Number: 22V768000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified, and the contact was informed that the parts were anticipated to be available in December. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492336November 4, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wrangler. The contact received notification of the NHTSA Campaign Number: 22V768000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified, and the contact was informed that the parts were anticipated to be available in December. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491954November 2, 2022
STEERING, SUSPENSION
Vehicles tires begin to shake violently at speeds in the 50-70 mph range after hitting a small bump on the road/highway. The condition are so violent, that I have to slow the vehicle from 70+ mph to about 15-20 mph to stop the shaking that creates safety issue for other drivers on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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